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Pennsylvania's Strategy to Demand Drive One-Stops
 

Pennsylvania's Strategy to Demand Drive One-Stops

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Presentation made on 1 November 2007 in State College, Pennsylvania, to a visiting delegation from the Korean Ministry of Labor by Vicki Lori, Staff Development Coordinator, Bureau of Workforce ...

Presentation made on 1 November 2007 in State College, Pennsylvania, to a visiting delegation from the Korean Ministry of Labor by Vicki Lori, Staff Development Coordinator, Bureau of Workforce Development Partnership, Pennsylvania Department of Labor and Industry.

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Pennsylvania's Strategy to Demand Drive One-Stops Pennsylvania's Strategy to Demand Drive One-Stops Presentation Transcript

  • Whether you’re looking for good work or good workers Pennsylvania’s Strategy To Demand Driven One-Stops PA CareerLink Certification
  • PA CareerLink Certification Requirements
    • LWIB-One Stop Operator Agreement
    • LWIB-One-Stop Partner Agreement
    • Americans with Disabilities Compliance
    • PA CareerLink Staff Credentialing
    • PA CareerLink Quality Review
    • Budget and Resource Sharing Agreement
    • One Stop Service Plan
    • PA CareerLink Staff Development
    • and Credentialing
  • Vision – Staff Credentialing
    • Provide a system-wide foundation of information and skills that will help PA CareerLink employees and partners serve employers and job seekers effectively and consistently.
  • Background Continued
    • Request for proposal – Four Phase Approach
      • Phase 1 – Front End analysis/data gathering
      • Phase 2 – Define curriculum and credentials
      • Phase 3 – Design and pilot courses
      • Phase 4 – Delivery of curriculum
  • Leadership
    • Integrated Advisory Committee
      • Labor and Industry
      • Vocational Rehabilitation
      • Education
      • Public Welfare
      • Labor union
      • Title I (WIA)
      • Program Operators / Other partners
  • model Leadership Vision/Strategy Performance- Management Innovation Partnering Change Management Quality Improvement Communication (Advanced) Basic/Functional Supervision Vocational Rehabilitation Youth Adult Education Veterans Aging Welfare Career Development (Advanced) Assessing Individual Needs Serving special needs populations Case Management) Adult Ed and work readiness Assessing Employer Needs Partner responsibilities Labor Market Information Building Relationships Career Development/HR Management Job Seeker Services Employer Business Services Information Technology CareerLink Web Information Management Reporting General knowledge of CL System Customer Service: Greeting the public Telephone etiquette Basic office skills World Class Customer Service, Working with Diverse, Difficult to Employ Customers, Taking Initiative, Creativity, Team Problem-Solving, Business Etiquette, CareerLink Knowledge: Vision, Values, Goals, Strategies, Partner Responsibilities, WIA mandates, Information Technology CareerLink 101 CareerLink Associate CareerLink 200… CareerLink Professional I, II CareerLink 300… CareerLink Manager I, II CareerLink 401… CareerLink Administrator I, II Leadership Vision/Strategy Performance- Management Innovation Partnering Change Management Quality Improvement Communication (Advanced) Basic/Functional Supervision Information Technology CareerLink Web Information Management Reporting General knowledge of CL System Customer Service: Greeting the public Telephone etiquette Basic office skills Career Development (Advanced) Assessing Individual Needs Serving special needs populations Case Management) Adult Ed and work readiness Assessing Employer Needs Partner responsibilities Labor Market Information Building Relationships Career Development/HR Management World Class Customer Service, Working with Diverse, Difficult to Employ Customers, Taking Initiative, Creativity, Team Problem-Solving, Business Etiquette, CareerLink Knowledge: Vision, Values, Goals, Strategies, Partner Responsibilities, WIA mandates, Information Technology Vocational Rehabilitation Youth Adult Education Veterans Aging Welfare Employer Business Services Job Seeker Services Administrators Managers/Supervisors Front Line Staff Admin. Support Receptionist / Greeter Foundation Competencies - All Staff PA CareerLink 400 Series Training PA CareerLink Leadership Credential Specialized Credentials PA CareerLink Supervisor Credential PA CareerLink Associate Credential PA CareerLink 300 Series Training PA CareerLink 200 Series Training PA CareerLink 100 Series Training
  • Curriculum Approach
    • Based upon comprehensive competency study and statewide needs assessment
    • Holistic approach to content
    • Linkage from one module to another and to the state’s philosophies and initiatives
    • Current initiatives / themes embedded in all modules
    • Application-based curriculum modules
  • Strategic Implementation
      • Training complements business initiatives
      • Foundation, train leaders, then provide core skills
      • Establish consistent baseline of service delivery across the PA CareerLink system
      • Support integration through collaboration
  • Communications Plan
    • Letters of support from:
      • Governor Rendell
      • Deputy Secretary Vito
      • Former BWDP Director Vogel
    • Symposium presentations
    • Newsletters
    • Periodic memo updates
  • Delivery Methodologies
    • Web-based pre-work
    • Classroom Instruction
      • Interactive Training
      • Experiential Learning – NOT Lectures
  • PA CareerLink Curriculum PA CareerLink 101 – Foundation for all staff PA CareerLink 200 – Core delivery skills PA CareerLink 300 – Managers and Supervisors only PA CareerLink 400 – PA CareerLink Administrators and other key management staff
  • PA CareerLink 101 - Content
    • Foundation Skills Training in:
      • Module 1 – Workforce Development
      • Module 2 – Career Development
      • Module 3 – Customer Satisfaction
      • Module 4 – Business Etiquette
      • Module 5 – Strategic Performance Goals
      • 28 classroom hours/15 web hours
  • PA CL 101 – Implementation
    • Over 1750 attended 71 training sessions
      • 13 attended from Welfare
      • 25 attended from Education/ABLE
      • 35 attended from Vocational Rehabilitation
    • Act 48 Credits available
  • PA CL 300 – Content
      • Key topics – 70 classroom hours/10 online hours
        • Leadership and Coaching
        • Managing Performance
        • Teamwork and Cooperation
        • Problem Solving
        • Resource Usage
        • Created and delivered by PSU management development staff
  • PA CL 300 – Implementation
    • Over 130 supervisors/managers registered
    • 9 five-week sessions
      • Classes June 19 through October 2006
      • Delivered concurrently with PA CL 400
      • Act 48 Credits available
  • PA CL 400 * – Content
    • Key topics – 84 hours classroom/8 hours’ pre-work
      • Personal Leadership Development
      • Leading Change
      • Strategic Planning
      • Leading a Customer Centered Organization
      • (Based on 2 books: The Leadership Challenge and Leading Change )
      • *Created in conjunction with PSU management development staff
  • PA CL 400 – Implementation
    • Over 90 PA CareerLink leaders:
      • Administrators, Program Operators, WIB staff, Regional and Central Office Staff
    • 4 seven-week sessions ending Nov. 2006 graduation ceremony
    • Kick off - June 12
    • Delivered concurrently with PA CL 300
    • Act 48 Credits available
  • PA CL 400 – Graduation!
  • Credentialing Results 1982 registered for training 1878 received a credential (95%) 36 received CEUs (2%) 68 registered but not attend (3%) *As of June 14, 2007
  • PA CL 200 – Workforce Development
    • Developed and Delivered in 3 Tracks
        • 200 - Career Guidance
        • 210 - Business Services
        • 220 - Job Seeker Services
  • PA CL 200 – Career Guidance Track Content
    • Module 1:  Career Guidance Basics
    • Module 2:  Providing Career Guidance
    • Module 3:  Recognizing Your Customers' Needs
    • Module 4:  Informal Assessments
    • Module 5:  Career Decision Making and Problem-Solving
    • Module 6:  Using Assessment for Career Decision-Making
    • Module 7:  Referrals:  Connecting Participants to Partners
    • Module 8:  Developing Career Pathways 
  • PA CL 200 – Career Guidance Implementation
    • 56 Classroom hours/8 online
    • Training provided in 11 regions
    • 39 sessions
    • Cohorts/staggered delivery
    • Classes are 2 days/week for 4 weeks, meeting every other week
    • Separate leadership classes
    • Classes September through December 2007
  • PA CL 200 – Career Guidance Implementation
    • 824 Staff Enrollments
    • 141 Leadership Enrollments
    • 30 Pilot Participants
    • 995* Total Enrollments in classes
    • *As of October 14
  • PA CL 210 – Business Services Track Content and Implementation
    • Modules being finalized
    • 8 days of training
    • 4 cohorts/11 regions
    • Pilots currently planned February 2008
    • Full implementation planned for
    • March 2008
  • PA CL 220 – Job Seeker Services Content and Implementation
    • Modules being finalized
    • 8 days of training
    • 4 cohorts/11 regions
    • Pilots currently planned February 2008
    • Full implementation planned for
    • March 2008, concurrent with Business Services
  • Continuing Education Awards and Credentialing
    • CEUs for pre-work and modules
    • Each module earns CEUs from PSU
    • Credentialing awards for completion of all work
    • 101 – PA CareerLink Associate
    • 200 – PA CareerLinkWorkforce Professional
    • 300 – PA CareerLink Manager
    • 400 – PA CareerLink Leadership
    • PA CareerLink Quality Review
    • Created at the direction of Deputy Secretary Sandi Vito
    • Designed/developed to collect an environmental scan of the PA CareerLink delivery system
    • Designed by an integrated workgroup
    • Follows Malcolm Baldrige Quality Principles
    PA CareerLink Quality Review
    • Organizational Leadership
    • Local Planning
    • Workforce Connections
    • Job Seeker Services
    • Business Services
    • Resources – Personnel, equipment
    • System Indicators
    PA CareerLink Quality Review Categories/Measures
    • Completion of Self Assessment Narrative
    • Site Visit – Verify, clarify, confirm
    • Final Report and Action Plan
    PA CareerLink Quality Review Process
  • PA CareerLink Quality Review
    • Findings by category
    • Strengths
    • Opportunities for Improvement (OFI)
    • Scoring – Above Average, Average,
    • Not meet Standards
    • Recommendations
    Final Report
  • PA CareerLink Quality Review Reactive Individual Formal Process Institutionalized Self-sustaining Group Response Scoring Model 4 0 2 1 3
  • PA CareerLink Quality Review Results
    • Review of 72 PA CareerLinks
    • 8 Above Average
    • 56 Average
    • 8 Not Meet Standards*
    • Subsequently met standards or withdrew from
    • PA CareerLink system
  • Questions? Vicki Lori Staff Development Coordinator Bureau of Workforce Development Partnership Department of Labor and Industry [email_address] 717-787-4273