Introducing the “Environment DeliveryManager” role                                        1
Chinese Whispers© eircom
Not Quite Getting What You ExpectedA panda walks into a café. He orders a sandwich, eats it, then drawsa gun and proceeds ...
Test Practice – Summary Org Chart                                        Head of                                      Test...
Current Architecture                                                                                                      ...
Previous model of Test Environment Provision• Test Environment Support team scoped to manage a subset  of overall environm...
Tasks in Providing Test EnvironmentsTasks• Plan• Schedule                      Plan and Manage• Request                   ...
Model of Environment Provisioning   Priority             Tasks                      •   Plan           P1         •   Sche...
Model of Environment Provisioning   Priority                  Tasks                     RolesCentralise Management •     P...
Meeting new environment requirementsand challenges• Concurrent testing of several Tier 1 projects planned. Scope  and scal...
Immediate EDM Task List BAU Delivery • EDM team planning and ensuring delivery of   environments for projects under test •...
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Gordon baisley - eircom - Introducing the EDM role with www.softtest.ie

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Gordon baisley - eircom - Introducing the EDM role with www.softtest.ie

  1. 1. Introducing the “Environment DeliveryManager” role 1
  2. 2. Chinese Whispers© eircom
  3. 3. Not Quite Getting What You ExpectedA panda walks into a café. He orders a sandwich, eats it, then drawsa gun and proceeds to fire it at the other patrons."Why?" asks the confused, surviving waiter amidst the carnage.The panda pauses on his way out, produces a badly punctuatedwildlife manual, and tosses it over his shoulder."Well, Im a panda," he says at the door. "Look it up.“The waiter turns to the relevant entry and, sure enough, finds anexplanation:"Panda. Large black-and-white bear-like mammal, native to China.Eats, shoots and leaves."© eircom
  4. 4. Test Practice – Summary Org Chart Head of Test Practice Test Practice Test Delivery Test Design and Test Support SQS – Service Planner Management Execution Services Management© eircom
  5. 5. Current Architecture CDW CMD RAS Core IT SAP Finance SAP HR Payroll Pensions Data Customer Revenue Warehouse Marketing Accounting Sales / Customer Care & Management Billing Unified TIS Progressor eVR e-Web Carecom Credit Mgt Gateway FT FB Billing OMS e-Com TIS e-CID Order Service Order Customer Inter- Mediation Fraud Mgt Mgt Negotiation Mgt Mgt connectNetwork Resource Development Provisioning & Fulfilment Service Mgt  Approximately 150 systems/components supported within core eircom IT GEO SORTS AMP SID Work FHS Physical Concerto Order Data Delivery Service ID Manager Repair Inventory Tracking Provisioning Reception  Mixture of in-house developed solutions and off the shelf products Planning / ANRM/ ARD MIDAS  Separate Design WOSAP Build Mgr system stacks supporting different services andTest ISIS/LI Address GUIDE Activation AMP DSL Inventory organisations Manager Repair Tools Mgr Mgt Reception  Multiple systems supporting similar functions  Complex integration within/across eircom stacks Network Remedy Alarm TNAS FAPS Performance Work Mgr Manager Core Data BIP Data Mgt  Services Shared OSS architecture between wholesale and retail business © eircom
  6. 6. Previous model of Test Environment Provision• Test Environment Support team scoped to manage a subset of overall environment provision requirements• Project Managers worked with different groups as required (Test Support, CTO, Core Network etc...) to ensure test environment in place by project start date and for duration of project• Resolution of environment issues encountered generally coordinated by the projects• No overall test environment governance or status reporting © eircom
  7. 7. Tasks in Providing Test EnvironmentsTasks• Plan• Schedule Plan and Manage• Request Provision of• Measure – KPI, SLA Environments• Contract – OLA, SLA, underpinning contract• Govern_______________________• Build• Configure Technically Deliver• Create Data Environments• Interface• Maintain © eircom
  8. 8. Model of Environment Provisioning Priority Tasks • Plan P1 • ScheduleCentralise Management • Request Reasons for Order: and Control • Measure – KPI, SLA • Take ownership • Contract – OLA, SLA, of environment provision – taking underpinning contract away from PM’s • Govern • Central register of ______________________ risks and issues • Management info • Build for prioritisation of P2 • Configure improvement Fill Provision gaps • Create Data initiatives • Interface • Maintain © eircom
  9. 9. Model of Environment Provisioning Priority Tasks RolesCentralise Management • Plan Environment Delivery and Control • Schedule Manager (EDM) • Request • Contract – OLA, SLA, underpinning contract • Measure – KPI, SLA • Govern Fill Provision gaps • Build Environments & Tools • Configure • Create Data Engineer • Interface © eircom • Maintain
  10. 10. Meeting new environment requirementsand challenges• Concurrent testing of several Tier 1 projects planned. Scope and scale of each beyond previous Eircom/Meteor projects• Test environment impacts and interdependencies of these projects difficult to assess  New platforms introduced: Springboard and IPTV  Increased pressure on legacy test systems: NGA Retail and non Tier1 projects EDMs on board for Springboard and NGA Retail and planned for NGA-W and IPTV © eircom
  11. 11. Immediate EDM Task List BAU Delivery • EDM team planning and ensuring delivery of environments for projects under test • Manage introduction of environments for new services Implementing Management Framework • Full mapping of environments and contacts • Introduction of environment booking tool • Tackle ‘burning platform’ issues • Weekly Report • Implement downtime monitoring and alerting© eircom

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