Citrix TechEdge 2014 - How to Troubleshoot Deployments of StoreFront and NetScaler Gateway
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Citrix TechEdge 2014 - How to Troubleshoot Deployments of StoreFront and NetScaler Gateway

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This session will cover common deployment methods for StoreFront using NetScaler Gateway as well as review troubleshooting techniques to isolate deployment issues. ...

This session will cover common deployment methods for StoreFront using NetScaler Gateway as well as review troubleshooting techniques to isolate deployment issues.

What you will learn
- Configuration steps for deploying StoreFront server with NetScaler Gateway
- Design considerations when preparing for deployment
- Tools for troubleshooting it isolate issues

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Citrix TechEdge 2014 - How to Troubleshoot Deployments of StoreFront and NetScaler Gateway Citrix TechEdge 2014 - How to Troubleshoot Deployments of StoreFront and NetScaler Gateway Presentation Transcript

  • Troubleshooting Top Issues with XenMobile Enterprise Edition Justin Maeder May 2014
  • © 2014 Citrix. Confidential.2 Tweet about this session with hashtag #SYN403 and #citrixsynergy
  • © 2014 Citrix. Confidential.3 •Overview of XenMobile editions •Device Manager top issues •Enterprise Edition integration issues •Troubleshooting tools •Resources List Agenda
  • © 2014 Citrix. Confidential.4 XenMobile Editions MDM App Enterprise Device Manager ShareFile Standard Device Manager App Controller ShareFile Enterprise NetScaler Gateway CCU Licenses App Controller ShareFile Standard NetScaler Gateway CCU Licenses
  • © 2014 Citrix. Confidential.5
  • © 2014 Citrix. Confidential.6 Device Manager External SSL Certificates Samsung SAFE and KNOX API’s ELM or KLMS
  • External SSL certificates
  • © 2014 Citrix. Confidential.8 External SSL Certificates – CTX136952 Pki.XML • C:Program Files (x86)CitrixXenMobile Device ManagertomcatwebappszdmWEB-INFclasses Server.XML • C:Program Files (x86)CitrixXenMobile Device Managertomcatconf - 443 Connector - 8443 Connector
  • © 2014 Citrix. Confidential.9 External SSL Certificates 4KB – Private Key + Server Cert.6KB – Private Key + Server Certificate + Intermediate and/or Root Certificates
  • Samsung SAFE and KNOX API’s
  • © 2014 Citrix. Confidential.11 Samsung SAFE and KNOX
  • © 2014 Citrix. Confidential.12 Samsung SAFE and KNOX Before Samsung ELM key is deployed: After Samsung ELM key is deployed:
  • © 2014 Citrix. Confidential.13 Samsung SAFE and KNOX Samsung SAFE Deployment Configuration
  • © 2014 Citrix. Confidential.14 Samsung SAFE ELM EULA
  • © 2014 Citrix. Confidential.15 Samsung SAFE and KNOX Samsung KNOX Deployment Configuration
  • © 2014 Citrix. Confidential.16 Samsung KNOX KLMS EULA
  • © 2014 Citrix. Confidential.17 App Controller App Controller and Device Manager integration flow Integration issues • Network traces – Working and Non-working • MDX application requirements
  • App Controller and Device Manager Integration Flow and Issues
  • © 2014 Citrix. Confidential.19 XenMobile Integration Issues Correct Incorrect
  • © 2014 Citrix. Confidential.20 XenMobile Integration Issues Communication Flow XM Device Manager XM App Controller 44380/443
  • © 2014 Citrix. Confidential.21 XenMobile Integration Issues Case Study 1 URL that AppC attempts to send XDM 500 Error comes from XDM
  • © 2014 Citrix. Confidential.22 XenMobile Integration Issues Case Study 2
  • © 2014 Citrix. Confidential.23 XenMobile Integration Issues Successful Trace
  • MDX Requirements
  • © 2014 Citrix. Confidential.25 MDX Requirements MDX Toolkit 2.3 (61) MDX Toolkit 2.3.1 (7) - OpenSSL security vulnerability (Heartbleed)
  • SSL Bridge & SSL Offloading
  • © 2014 Citrix. Confidential.27 SSL Bridge Created automatically by XenMobile MDM LB wizard •NetScaler 10.1e Builds •XDM server is located in the DMZ •443 & 8443 LB Virtual Servers
  • © 2014 Citrix. Confidential.28 SSL Offloading
  • © 2014 Citrix. Confidential.29 SSL Offloading Do’s & Don’ts Do • Verify XenMobile Device Manager is listening on Port 80, 443 and 8443 • Use Source IP persistence • Link Devices and Root certificates Don’t • Configure 8443 Virtual Server with Client Certificate settings •Configure NS with Self-Signed certificates
  • © 2014 Citrix. Confidential.30 SSL Offloading Partial Enrollment
  • © 2014 Citrix. Confidential.31 Troubleshooting Tools •Microsoft TCP View •Microsoft DebugView •WireShark Network Analyzer tool •Fiddler Web Debugging Proxy tool •Notepad++ w/ MIME Tools •Microsoft Process Explorer •iPhone Configuration Utility – Console logs plus Worx Home logs •Apple Configurator – Allows a device to be put into Supervised Mode •Android SDK (ADT Bundle - Eclispe) •Android Debug Bridge (Part of Android SDK) •Mcast.exe (Multicast Packet Tool) – Device Manager cluster configuration
  • © 2014 Citrix. Confidential.32 Helpful Resources •Citrix Reference Architecture for XenMobile - http://support.citrix.com/article/CTX139818 •How to Configure an External SSL Certificate for Device Manager - http://support.citrix.com/article/CTX136952 •Configure NS SSL Offload for Device Manager - http://blogs.citrix.com/2013/12/13/xenmobile-configure-ns-ssl-offload-for-device- manager/ •Enrollment Process for XenMobile - http://support.citrix.com/article/CTX139029 •XenMobile Logs Collection Guide - http://support.citrix.com/article/CTX139421
  • © 2014 Citrix. Confidential.33 Before you leave… Recommended related breakout sessions • Attn: Speaker – if applicable – please list session name and number AND date/time and room name of when/where the related session(s) is happening – DELETE THIS TEXT ONCE YOU FILL IN INFORMATION) • If there are no related sessions, delete this entire bullet Conference surveys are available online at www.citrixsynergy.com starting Thursday, May 8 at 9:00 a.m. • Provide your feedback by 6:00 p.m. that day to be entered to win one of many prizes Download presentations starting Monday, May 19 from the My Event Planning tool
  • © 2014 Citrix. Confidential.34 WORK BETTER. LIVE BETTER.