Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement
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Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

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Let's examine technology changes happening in libraries, and discuss ways to deal with tech change and customer engagement.

Let's examine technology changes happening in libraries, and discuss ways to deal with tech change and customer engagement.

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Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement Presentation Transcript

  • Freak Out,Geek Out,or Seek Out: dealing with tech change & customer engagementDavid Lee King | Topeka & Shawnee County Public Library | davidleeking.com
  • http://flickr.com/photos/simplearts/501346927/
  • http://www.flickr.com/photos/girlgeek/29078014/ View slide
  • http://www.flickr.com/photos/gerlos/3119891607/ View slide
  • http://www.flickr.com/photos/jakecaptive/71298126/
  • http://www.flickr.com/photos/jakecaptive/71298126/
  • http://www.flickr.com/photos/jakecaptive/71298126/
  • http://www.flickr.com/photos/jakecaptive/71298126/
  • http://www.flickr.com/photos/jakecaptive/71298126/
  • http://www.flickr.com/photos/jakecaptive/71298126/
  • flickr.com/photos/luc/2944876508/
  • this is ... flickr.com/photos/yourdon/2715583000/
  • this is ... HUGE
  • What has Changed?http://www.flickr.com/photos/bestrated1/2621358221/
  • http://www.flickr.com/photos/sir_mervs/2691990934/ n ! it io p e tCo m
  • flic.kr/p/4aGa4g
  • http://www.flickr.com/photos/rkleine/3567189079/
  • flickr.com/photos/jblyberg/4505413539/ http://www.flickr.com/photos/rkleine/3567189079/
  • this is a change, too!
  • multimedia publicreal time social The Emerging Web is... 2-way mobile decentralized
  • real time
  • decentralized
  • multimedia
  • EC =flickr.com/photos/platinum/4555668/ MC
  • mobile flickr.com/photos/dasfotoimaginarium/6761402235/
  • is heon the phone? flickr.com/photos/dasfotoimaginarium/6761402235/
  • flickr.com/photos/dasfotoimaginarium/6761402235/
  • ?the web is inmy pocket
  • ?the library isin my pocket
  • 5. responsive design.
  • 5. responsive design.
  • social
  • http://www.flickr.com/photos/civisi/2611679744/ 2-way
  • public http://www.flickr.com/photos/sreejithk2000/2385193167/
  • public http://www.flickr.com/photos/sreejithk2000/2385193167/
  • What’s Topeka Doing?
  • Community ManagerScans Horizon Executive Editor Digital Branch ManagerLong Range Planner Evangelist Manager Answers Tough Questions
  • 3 Realities:1. all services will be physical & digital2. we’ll use the web to build unique stuff3. to some, the digital branch will be theironly branch
  • content
  • multimedia
  • Community
  • Front door(s)
  • conversation flickr.com/photos/ohiouniversitylibraries/3506866503/
  • in the website
  • in the website
  • in the website
  • in the website
  • in the website
  • outside the website
  • outside the website
  • outside the website
  • what to do? flickr.com/photos/b-tal/116220689/
  • ce i en er n? p g x sie e d
  • Why thinkabout that?
  • you have visitors. right now.What kind of experienceare they having?
  • Plan yourlibrary experience flickr.com/photos/ocarchives/3952964087/
  • flickr.com/photos/deansfurniture5/2462980045/
  • ten lisflickr.com/photos/94379417@N00/4808475862/
  • what arethey sayingabout you?
  • askflickr.com/photos/francois/ 404908918/ focus groups
  • stats
  • http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
  • flickr.com/photos/ohiouniversitylibraries/3507674990/
  • v e o nts pr oi Im P u c hT o
  • flickr.com/photos/jrnoded/3340607045/
  • flickr.com/photos/beyondbeauty/4241128107/
  • flickr.com/photos/mmewuji/4386845410/
  • flickr.com/photos/wlscience/4200630845/
  • http://www.flickr.com/photos/92wardsenatorfe/3126053699/ flickr.com/photos/92wardsenatorfe/3126053699/
  • flickr.com/photos/fornal/437703236/
  • flickr.com/photos/picturesofthings/2437232419/
  • flickr.com/photos/pperdue/3573858061/
  • whichis it?
  • flickr.com/photos/poblibrary/2674563551/ your processis showing
  • flickr.com/photos/poblibrary/2674563551/ your processis showing
  • customers firstflickr.com/photos/piet_musterd/1858568495/
  • go whereflickr.com/photos/beavis/2425374221/ people gather
  • ?
  • http://flickr.com/photos/gaetanlee/118885175/
  • pesquisaconsumo.blogspot.com/2010_04_01_archive.html it’s adestina tio n
  • it’s adestina tion
  • Text Also adestina tio n
  • interac tion is key
  • flickr.com/photos/pitel/507791613/
  • yourstuff
  • yourstaff
  • Textactual staff
  • actual staff
  • flickr.com/photos/ajguel/5033855605/ Tackle Change
  • model the way/www.flickr.com/photos/jblyberg/4028376129/
  • flickr.com/photos/lulutoo/2951107695/
  • flickr.com/photos/deansfurniture5/2462980045/
  • Customer Journey Mappingflickr.com/photos/thetoad01/2317084812/
  • improving the ordinary flickr.com/photos/rvettese/264579764/ flickr.com/photos/goatopolis/189188667/
  • know your patrons
  • http://www.flickr.com/photos/fling93/115162765/
  • 101%
  • communic communication communicatioommunicationcommunicat mmunication communicationmmunication communication ommunication communicationommunication
  • Gauge your staff http://flickr.com/photos/imagezen/150337240/
  • FindChampions
  • With great power comes great... ? cibercomics.com/wp-content/uploads/2008/07/bis_layer_spiderman.gif
  • FindingTime
  • Changeyourfocus
  • Schedule your time
  • This is not your library
  • This is your library
  • flickr.com/photos/29106784@N02/2719649603/
  • Thank You!davidleeking.com