0
Fishing in the
   Rivers of Change...
                                                   ...While Wearing your
           ...
Some people think of
  change like this
http://flickr.com/photos/oneeighteen/203392048/
http://flickr.com/photos/michaelsphotos/1986724427/
http://flickr.com/photos/bolding/1242785886/
http://flickr.com/photos/simplearts/501346927/
http://flickr.com/photos/trucolorsfly/352573802/




Librarians and change
http://flickr.com/photos/danusia_/31758837/
http://flickr.com/photos/yulete/488832731/
What has Changed?




http://www.flickr.com/photos/bestrated1/2621358221/
http://www.flickr.com/photos/sir_mervs/2691990934/




Competition
?
http://www.flickr.com/photos/45688285@N00/46323500/
?
http://www.flickr.com/photos/benjamingolub/3059525763/
http://www.flickr.com/photos/rkleine/3567189079/
the big G
what can i do
with my cell phone?
why is this important?


                 http://flickr.com/photos/gaetanlee/118885175/
What is
change?


          http://www.flickr.com/photos/yourpaldave/1146319720/
a break in
            the normal
            routine


from livestrong.com/article/14714-accepting-change/   http://www.fl...
challenging
        a break in
       of old beliefs
        the normal
        routine


from livestrong.com/article/1471...
Shifting of
      priorities
      challenging
        a break in
       of old beliefs
        the normal
        routine...
Shifting of
      priorities
      challenging
        a break in
       of old beliefs
        the normal
        a threa...
Shifting of
      priorities
      what is
      challenging
       a break in
      of old beliefs
      change
       th...
Change, the old way

• Leaders simply ordered changes
• Goal: getting the change accomplished
• When it fails, leaders rev...
They’re looking

   in the wrong place
Change is external
Transition is internal
Most leaders base the
project on getting the
change accomplished
rather than on getting
people through the
transition.
3 Steps to Transition


 1. Saying goodbye
 2. Shifting into neutral
 3. Moving forward
1. Saying Goodbye
Letting Go of the Past
2. Shifting into Neutral
100% Focus on Details
Some get stuck here!
3. Moving Forward
Resistance Will Happen!
Resistance isn’t
the problem

 •Management’s reaction to resistance
  creates the problems
 •The resistors probably don’t ...
Three levels of
resistance

  1. Information-based
  2. Physiological and emotional
  3. Bigger stuff
1. Information-based

•Not enough information
•Disagreement with the idea itself
•Not familiar with idea
•Confusion
2. Physiological/
Emotional

• My job is threatened
• My future with the organization
• Respect of my peers
3. Bigger Stuff

• Personal history
• Who you are – race, religion, etc
• Significant disagreement over values
• Transfere...
How to Navigate
Through Change
Just for Leaders

 • You've already come to terms with the change
 • Understand why people might not want to
   change
 • ...
Steps to Take
• Describe the change succinctly
• Plan carefully
• Help people respectfully let go
• Constant communication...
Don't do these things!

• Don't confuse novelty with innovation
• Don't confuse motion with action
• Don't keep something ...
for the techies...
If you refuse
to change:
• Missed career opportunities
• you'll miss out on the opportunity to expand
  your network and y...
Tips for
Change Agents
  Nicholas Morgan, Fast Company
be open to data
  at the start
network like crazy
Document...
Take Senior
Management Along
No Fear!
lifelong learner
Laugh when it hurts
understand it first...
Finish what you start
ready to jump in?


              http://www.flickr.com/photos/amerune/16412745/
1970’s: adapting to OPACs
1980’s: The PC takes off…
1990’s: Internet Appears
2004: “Web 2.0” coined
multimedia
                               public
real time
                     social


  The Emerging Web is...

 2-way ...
real time
multimedia
multimedia
social
public



         http://www.flickr.com/photos/sreejithk2000/2385193167/
mobile
decentralized
http://www.flickr.com/photos/civisi/2611679744/




                                                 2-way
Why Pay Attention
to these changes?
1.
The rest of the world
  is already there

                http://www.flickr.com/photos/wwworks/2222523486/
2.
You can be the example


               http://www.flickr.com/photos/13933408@N06/2197666469/
Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Riv...
Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Riv...
Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Riv...
3.
            Connect
with your community
              http://flickr.com/photos/fcpl/2275150197/
4. community pulse



              http://flickr.com/photos/davemorris/59066078/
http://flickr.com/photos/pinkpooch/894503710/




                                                             5.
         ...
be relevant




     http://flickr.com/photos/orangeacid/459207903/
read   watch   listen
time.
(get over it).
non-library blogs
http://www.flickr.com/photos/fling93/115162765/
What’s Topeka Doing?

                in the website
           outside the website
                        video
        ...
in the website
in the website
in the website
in the website
outside the website
outside the website
outside the website
outside the website
outside the website
video




http://flickr.com/photos/psilver/2572105282/
video
video
Parting Thoughts
      on Change
communic
communication
          communicatio
ommunication
           communicat
mmunication
       communication
mmunicat...
Gauge your staff

     http://flickr.com/photos/imagezen/150337240/
find staff interests

• match with goals you already have
• give it to the best fit - might be IT,
  might be circ staff
• H...
Find
Champions
Training & Trust
  (insert cool Spiderman pic here... )
101%
This is not your library
This is your library
Thanks!
davidleeking.com
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
Fishing in the Rivers of Change ... While Wearing Your Hip Boots
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Fishing in the Rivers of Change ... While Wearing Your Hip Boots

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Presentation on manageing change for Nicholson Memorial Library System in Garland, TX.

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Transcript of "Fishing in the Rivers of Change ... While Wearing Your Hip Boots"

  1. 1. Fishing in the Rivers of Change... ...While Wearing your Hip Boots David Lee King Topeka & Shawnee County Public Library http://www.flickr.com/photos/bugeaters/615178057/ davidleeking.com
  2. 2. Some people think of change like this
  3. 3. http://flickr.com/photos/oneeighteen/203392048/
  4. 4. http://flickr.com/photos/michaelsphotos/1986724427/
  5. 5. http://flickr.com/photos/bolding/1242785886/
  6. 6. http://flickr.com/photos/simplearts/501346927/
  7. 7. http://flickr.com/photos/trucolorsfly/352573802/ Librarians and change
  8. 8. http://flickr.com/photos/danusia_/31758837/
  9. 9. http://flickr.com/photos/yulete/488832731/
  10. 10. What has Changed? http://www.flickr.com/photos/bestrated1/2621358221/
  11. 11. http://www.flickr.com/photos/sir_mervs/2691990934/ Competition
  12. 12. ? http://www.flickr.com/photos/45688285@N00/46323500/
  13. 13. ? http://www.flickr.com/photos/benjamingolub/3059525763/
  14. 14. http://www.flickr.com/photos/rkleine/3567189079/
  15. 15. the big G
  16. 16. what can i do with my cell phone?
  17. 17. why is this important? http://flickr.com/photos/gaetanlee/118885175/
  18. 18. What is change? http://www.flickr.com/photos/yourpaldave/1146319720/
  19. 19. a break in the normal routine from livestrong.com/article/14714-accepting-change/ http://www.flickr.com/photos/yourpaldave/1146319720/
  20. 20. challenging a break in of old beliefs the normal routine from livestrong.com/article/14714-accepting-change/ http://www.flickr.com/photos/yourpaldave/1146319720/
  21. 21. Shifting of priorities challenging a break in of old beliefs the normal routine from livestrong.com/article/14714-accepting-change/ http://www.flickr.com/photos/yourpaldave/1146319720/
  22. 22. Shifting of priorities challenging a break in of old beliefs the normal a threat to routine our security from livestrong.com/article/14714-accepting-change/ http://www.flickr.com/photos/yourpaldave/1146319720/
  23. 23. Shifting of priorities what is challenging a break in of old beliefs change the normal a threat to to you? routine our security from livestrong.com/article/14714-accepting-change/ http://www.flickr.com/photos/yourpaldave/1146319720/
  24. 24. Change, the old way • Leaders simply ordered changes • Goal: getting the change accomplished • When it fails, leaders review details of the change
  25. 25. They’re looking in the wrong place
  26. 26. Change is external
  27. 27. Transition is internal
  28. 28. Most leaders base the project on getting the change accomplished rather than on getting people through the transition.
  29. 29. 3 Steps to Transition 1. Saying goodbye 2. Shifting into neutral 3. Moving forward
  30. 30. 1. Saying Goodbye
  31. 31. Letting Go of the Past
  32. 32. 2. Shifting into Neutral
  33. 33. 100% Focus on Details
  34. 34. Some get stuck here!
  35. 35. 3. Moving Forward
  36. 36. Resistance Will Happen!
  37. 37. Resistance isn’t the problem •Management’s reaction to resistance creates the problems •The resistors probably don’t see it as resistance - they see it as survival
  38. 38. Three levels of resistance 1. Information-based 2. Physiological and emotional 3. Bigger stuff
  39. 39. 1. Information-based •Not enough information •Disagreement with the idea itself •Not familiar with idea •Confusion
  40. 40. 2. Physiological/ Emotional • My job is threatened • My future with the organization • Respect of my peers
  41. 41. 3. Bigger Stuff • Personal history • Who you are – race, religion, etc • Significant disagreement over values • Transference - the person being resisted represents someone else (fill in the blank)
  42. 42. How to Navigate Through Change
  43. 43. Just for Leaders • You've already come to terms with the change • Understand why people might not want to change • Understand that it's the transitions, not the change, that's causing waves
  44. 44. Steps to Take • Describe the change succinctly • Plan carefully • Help people respectfully let go • Constant communication • Create temporary solutions when needed • Model new behavior!
  45. 45. Don't do these things! • Don't confuse novelty with innovation • Don't confuse motion with action • Don't keep something going if it “still has a few good years of life”
  46. 46. for the techies...
  47. 47. If you refuse to change: • Missed career opportunities • you'll miss out on the opportunity to expand your network and your ability to develop new relationships • You’ll miss out on the possibility of shaping your new destiny and reality
  48. 48. Tips for Change Agents Nicholas Morgan, Fast Company
  49. 49. be open to data at the start
  50. 50. network like crazy
  51. 51. Document...
  52. 52. Take Senior Management Along
  53. 53. No Fear!
  54. 54. lifelong learner
  55. 55. Laugh when it hurts
  56. 56. understand it first...
  57. 57. Finish what you start
  58. 58. ready to jump in? http://www.flickr.com/photos/amerune/16412745/
  59. 59. 1970’s: adapting to OPACs
  60. 60. 1980’s: The PC takes off…
  61. 61. 1990’s: Internet Appears
  62. 62. 2004: “Web 2.0” coined
  63. 63. multimedia public real time social The Emerging Web is... 2-way mobile decentralized
  64. 64. real time
  65. 65. multimedia
  66. 66. multimedia
  67. 67. social
  68. 68. public http://www.flickr.com/photos/sreejithk2000/2385193167/
  69. 69. mobile
  70. 70. decentralized
  71. 71. http://www.flickr.com/photos/civisi/2611679744/ 2-way
  72. 72. Why Pay Attention to these changes?
  73. 73. 1. The rest of the world is already there http://www.flickr.com/photos/wwworks/2222523486/
  74. 74. 2. You can be the example http://www.flickr.com/photos/13933408@N06/2197666469/
  75. 75. Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000Libraryperayear. The library serves a population of 13000 residents . system that serves Two Rivers, WI. The collection ofof the library contains 70000 volumes. The library Lester Public Library is a Public library. This library is the central facility for the library the library contains 70000 volumes. The library Lester Public items isperPublic The library serves a population of 13000 residents . system that serves Two Rivers, WI. The collection circulates 130000 items year. library. This library is the central facility for the library circulates 130000 items per year. The library serves a population of 13000 residents .
  76. 76. Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000Libraryperayear. The library serves a population of 13000 residents . system that serves Two Rivers, WI. The collection ofof the library contains 70000 volumes. The library Lester Public Library is a Public library. This library is the central facility for the library the library contains 70000 volumes. The library Lester Public items isperPublic The library serves a population of 13000 residents . system that serves Two Rivers, WI. The collection circulates 130000 items year. library. This library is the central facility for the library circulates 130000 items per year. The library serves a population of 13000 residents .
  77. 77. Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000Libraryperayear. The library serves a population of 13000 residents . system that serves Two Rivers, WI. The collection ofof the library contains 70000 volumes. The library Lester Public Library is a Public library. This library is the central facility for the library the library contains 70000 volumes. The library Lester Public items isperPublic The library serves a population of 13000 residents . system that serves Two Rivers, WI. The collection circulates 130000 items year. library. This library is the central facility for the library circulates 130000 items per year. The library serves a population of 13000 residents .
  78. 78. 3. Connect with your community http://flickr.com/photos/fcpl/2275150197/
  79. 79. 4. community pulse http://flickr.com/photos/davemorris/59066078/
  80. 80. http://flickr.com/photos/pinkpooch/894503710/ 5. You set the pace
  81. 81. be relevant http://flickr.com/photos/orangeacid/459207903/
  82. 82. read watch listen
  83. 83. time. (get over it).
  84. 84. non-library blogs
  85. 85. http://www.flickr.com/photos/fling93/115162765/
  86. 86. What’s Topeka Doing? in the website outside the website video twitter
  87. 87. in the website
  88. 88. in the website
  89. 89. in the website
  90. 90. in the website
  91. 91. outside the website
  92. 92. outside the website
  93. 93. outside the website
  94. 94. outside the website
  95. 95. outside the website
  96. 96. video http://flickr.com/photos/psilver/2572105282/
  97. 97. video
  98. 98. video
  99. 99. Parting Thoughts on Change
  100. 100. communic communication communicatio ommunication communicat mmunication communication mmunication communication ommunication communicatio
  101. 101. Gauge your staff http://flickr.com/photos/imagezen/150337240/
  102. 102. find staff interests • match with goals you already have • give it to the best fit - might be IT, might be circ staff • Help translate from 1.0 to 2.0
  103. 103. Find Champions
  104. 104. Training & Trust (insert cool Spiderman pic here... )
  105. 105. 101%
  106. 106. This is not your library
  107. 107. This is your library
  108. 108. Thanks! davidleeking.com
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