Face2Face: Using social tools to make Great Customer Connections

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Face2Face: Using social tools to make Great Customer Connections

  1. 1. flickr.com/photos/94852245@N00/4338268272/ Face2Face: using social tools to create great customer connectionsdavid lee king | topeka & shawnee county public library | davidleeking.com
  2. 2. problem: we haven’t embraced the social web flickr.com/photos/30008935@N00/417833522/
  3. 3. we havethe tools flickr.com/photos/safari_vacation/6257284524/
  4. 4. not quitesure howto usethem!
  5. 5. So, what do you think about the library? flickr.com/photos/10059155@N05/4712929433/
  6. 6. Whats missing?face2face interaction flickr.com/photos/40624839@N02/3784049371/
  7. 7. how onlineengagement works flickr.com/photos/23697075@N03/3010947232/
  8. 8. flickr.com/photos/niallkennedy/667670285/
  9. 9. 3 ways to transform into aface2face library flickr.com/photos/94852245@N00/4338268272/
  10. 10. 1.listening flickr.com/photos/94852245@N00/4338268272/
  11. 11. why listen? flickr.com/photos/58571789@N00/4519906494/
  12. 12. what tolisten for flickr.com/photos/58571789@N00/4519906494/
  13. 13. responding flickr.com/photos/58571789@N00/4519906494/
  14. 14. listening in Topeka flickr.com/photos/58571789@N00/4519906494/
  15. 15. 2. basiccommunication (online) flickr.com/photos/94852245@N00/4338268272/
  16. 16. conversational writing
  17. 17. add pictures & video
  18. 18. [like this] add pictures & video
  19. 19. [“you”] be “you” online
  20. 20. pics of staff new stuff customers!
  21. 21. flickr.com/photos/hackleypubliclibrary/3903700537/ where arethe people?
  22. 22. 3. “doing”community flickr.com/photos/94852245@N00/4338268272/
  23. 23. we get this
  24. 24. flickr.com/photos/53472606@N00/2751815892/ less control here
  25. 25. respondto critics flickr.com/photos/41987260@N00/3634805732/
  26. 26. listen first flickr.com/photos/41987260@N00/3634805732/
  27. 27. admit &apologize flickr.com/photos/41987260@N00/3634805732/
  28. 28. be nice flickr.com/photos/41987260@N00/3634805732/
  29. 29. be quiet(i.e., don’t respond) flickr.com/photos/41987260@N00/3634805732/
  30. 30. develop athick skin flickr.com/photos/41987260@N00/3634805732/
  31. 31. where to start! flickr.com/photos/94852245@N00/4338268272/
  32. 32. ask flickr.com/photos/94852245@N00/4338268272/
  33. 33. set goals& strategy flickr.com/photos/21290415@N05/3006994838/
  34. 34. who does the work? flickr.com/photos/aboutmattlaw/3673332299/
  35. 35. measure success flickr.com/photos/aboutmattlaw/3673332299/
  36. 36. creating great customer connectionsstarts with you! flickr.com/photos/94852245@N00/4338268272/
  37. 37. thank you! davidleeking.com

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