Face2Face: Using social tools to make Great Customer Connections

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  • 1. flickr.com/photos/94852245@N00/4338268272/ Face2Face: using social tools to create great customer connectionsdavid lee king | topeka & shawnee county public library | davidleeking.com
  • 2. problem: we haven’t embraced the social web flickr.com/photos/30008935@N00/417833522/
  • 3. we havethe tools flickr.com/photos/safari_vacation/6257284524/
  • 4. not quitesure howto usethem!
  • 5. So, what do you think about the library? flickr.com/photos/10059155@N05/4712929433/
  • 6. Whats missing?face2face interaction flickr.com/photos/40624839@N02/3784049371/
  • 7. how onlineengagement works flickr.com/photos/23697075@N03/3010947232/
  • 8. flickr.com/photos/niallkennedy/667670285/
  • 9. 3 ways to transform into aface2face library flickr.com/photos/94852245@N00/4338268272/
  • 10. 1.listening flickr.com/photos/94852245@N00/4338268272/
  • 11. why listen? flickr.com/photos/58571789@N00/4519906494/
  • 12. what tolisten for flickr.com/photos/58571789@N00/4519906494/
  • 13. responding flickr.com/photos/58571789@N00/4519906494/
  • 14. listening in Topeka flickr.com/photos/58571789@N00/4519906494/
  • 15. 2. basiccommunication (online) flickr.com/photos/94852245@N00/4338268272/
  • 16. conversational writing
  • 17. add pictures & video
  • 18. [like this] add pictures & video
  • 19. [“you”] be “you” online
  • 20. pics of staff new stuff customers!
  • 21. flickr.com/photos/hackleypubliclibrary/3903700537/ where arethe people?
  • 22. 3. “doing”community flickr.com/photos/94852245@N00/4338268272/
  • 23. we get this
  • 24. flickr.com/photos/53472606@N00/2751815892/ less control here
  • 25. respondto critics flickr.com/photos/41987260@N00/3634805732/
  • 26. listen first flickr.com/photos/41987260@N00/3634805732/
  • 27. admit &apologize flickr.com/photos/41987260@N00/3634805732/
  • 28. be nice flickr.com/photos/41987260@N00/3634805732/
  • 29. be quiet(i.e., don’t respond) flickr.com/photos/41987260@N00/3634805732/
  • 30. develop athick skin flickr.com/photos/41987260@N00/3634805732/
  • 31. where to start! flickr.com/photos/94852245@N00/4338268272/
  • 32. ask flickr.com/photos/94852245@N00/4338268272/
  • 33. set goals& strategy flickr.com/photos/21290415@N05/3006994838/
  • 34. who does the work? flickr.com/photos/aboutmattlaw/3673332299/
  • 35. measure success flickr.com/photos/aboutmattlaw/3673332299/
  • 36. creating great customer connectionsstarts with you! flickr.com/photos/94852245@N00/4338268272/
  • 37. thank you! davidleeking.com