Experience Design Makeover
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Experience Design Makeover

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How Topeka & Shawnee County Public Library's website went through an extreme makeover, and 5 things you can do to makeover your website.

How Topeka & Shawnee County Public Library's website went through an extreme makeover, and 5 things you can do to makeover your website.

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Experience Design Makeover Presentation Transcript

  • 1. Experience Design Makeover David Lee King davidleeking.com Topeka & Shawnee County Public Library
  • 2. What is experience design?
  • 3. Topeka’s Makeover
  • 4. WEB
  • 5. ? How
  • 6. Ask!
  • 7. http://www.flickr.com/photos/jodigreen/2708038407/
  • 8. staff...
  • 9. maintaining
  • 10. Redesign 2.0 - Coming soon!
  • 11. 5 ways to jumpstart your own Extreme Makeover!
  • 12. 1 write an Experience Brief
  • 13. 1 write an Experience Brief
  • 14. 1 write an Experience Brief
  • 15. 1 write an Experience Brief
  • 16. take a Touch Point Journey 2
  • 17. ?
  • 18. Get a Library Card check my account
  • 19. 3 Conversation is experience
  • 20. 3 Conversation is experience
  • 21. 3 Conversation is experience
  • 22. 3 Conversation is experience
  • 23. answer the Why 4 questions
  • 24. focus on the customer 5
  • 25. say yes Bonus
  • 26. http://www.flickr.com/photos/29106784@N02/2719649603/
  • 27. Thank You! davidleeking.com