Experience
Design
Makeover
                       David Lee King
                     davidleeking.com
 Topeka & Shawnee C...
What is experience design?
Topeka’s
Makeover
WEB
?
How
Ask!
http://www.flickr.com/photos/jodigreen/2708038407/
staff...
maintaining
Redesign 2.0 -
Coming soon!
5 ways
to jumpstart your own
Extreme Makeover!
1
       write an
Experience Brief
1
       write an
Experience Brief
1
       write an
Experience Brief
1
       write an
Experience Brief
take a
Touch Point
Journey
           2
?
Get a Library Card
check my account
3
Conversation
is experience
3
Conversation
is experience
3
Conversation
is experience
3
Conversation
is experience
answer
the   Why
         4
      questions
focus
 on the
 customer
          5
say
       yes
Bonus
http://www.flickr.com/photos/29106784@N02/2719649603/
Thank You!

davidleeking.com
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
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Experience Design Makeover
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Experience Design Makeover
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Experience Design Makeover
Experience Design Makeover
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Experience Design Makeover
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Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
Experience Design Makeover
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Experience Design Makeover

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How Topeka & Shawnee County Public Library's website went through an extreme makeover, and 5 things you can do to makeover your website.

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Experience Design Makeover

  1. 1. Experience Design Makeover David Lee King davidleeking.com Topeka & Shawnee County Public Library
  2. 2. What is experience design?
  3. 3. Topeka’s Makeover
  4. 4. WEB
  5. 5. ? How
  6. 6. Ask!
  7. 7. http://www.flickr.com/photos/jodigreen/2708038407/
  8. 8. staff...
  9. 9. maintaining
  10. 10. Redesign 2.0 - Coming soon!
  11. 11. 5 ways to jumpstart your own Extreme Makeover!
  12. 12. 1 write an Experience Brief
  13. 13. 1 write an Experience Brief
  14. 14. 1 write an Experience Brief
  15. 15. 1 write an Experience Brief
  16. 16. take a Touch Point Journey 2
  17. 17. ?
  18. 18. Get a Library Card check my account
  19. 19. 3 Conversation is experience
  20. 20. 3 Conversation is experience
  21. 21. 3 Conversation is experience
  22. 22. 3 Conversation is experience
  23. 23. answer the Why 4 questions
  24. 24. focus on the customer 5
  25. 25. say yes Bonus
  26. 26. http://www.flickr.com/photos/29106784@N02/2719649603/
  27. 27. Thank You! davidleeking.com
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