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Experience Design Makeover

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    Experience Design Makeover - Presentation Transcript

    1. Experience Design Makeover David Lee King davidleeking.com Topeka & Shawnee County Public Library
    2. What is experience design?
    3. Topeka’s Makeover
    4. WEB
    5. ? How
    6. Ask!
    7. http://www.flickr.com/photos/jodigreen/2708038407/
    8. staff...
    9. maintaining
    10. Redesign 2.0 - Coming soon!
    11. 5 ways to jumpstart your own Extreme Makeover!
    12. 1 write an Experience Brief
    13. 1 write an Experience Brief
    14. 1 write an Experience Brief
    15. 1 write an Experience Brief
    16. take a Touch Point Journey 2
    17. ?
    18. Get a Library Card check my account
    19. 3 Conversation is experience
    20. 3 Conversation is experience
    21. 3 Conversation is experience
    22. 3 Conversation is experience
    23. answer the Why 4 questions
    24. focus on the customer 5
    25. say yes Bonus
    26. http://www.flickr.com/photos/29106784@N02/2719649603/
    27. Thank You! davidleeking.com

    + David KingDavid King, 3 weeks ago

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