Emerging Trends &
Change: Guiding Libraries
through Changes, Trends,
& Transitions


                                David...
1970’s: adapting to OPACs
1980’s: The PC takes off…
1990’s: Internet Appears
2004: “Web 2.0” coined
First,
some “quotes”
Change, the old way

• Leaders simply ordered changes
• Goal: getting the change accomplished
• When it fails, leaders rev...
They’re looking

   in the wrong place
Change is external
Transition is internal
Most leaders base the
project on getting the
change accomplished
rather than on getting
people through the
transition.
3 Steps to Transition

  1. Saying goodbye
  2. Shifting into neutral
  3. Moving forward
1. Saying Goodbye
Letting Go of the Past
2. Shifting into Neutral
100% Focus on Details
Some get stuck here!
3. Moving Forward
Resistance Will Happen!
Resistance isn’t
the problem

 • Management’s reaction to resistance
   creates the problems
 • The resistors probably don...
Three levels of
resistance

  1. Information-based
  2. Physiological and emotional
  3. Bigger stuff
1. Information-based

• Not enough information
• Disagreement with the idea itself
• Not familiar with idea
• Confusion
2. Physiological/
Emotional

• My job is threatened
• My future with the organization
• Respect of my peers
3. Bigger Stuff

• Personal history
• Who you are – race, religion, etc
• Significant disagreement over values
• Transfere...
How to Navigate
Through Change
Just for Leaders
(and techies)
• You've already come to terms with the
  change
• Understand why people might not want to
...
Steps to Take
• Describe the change succinctly
• Plan carefully
• Help people respectfully let go
• Constant communication...
Don't do these things!

• Don't confuse novelty with innovation
• Don't confuse motion with action
• Don't keep something ...
For techies

• You might be able to change quickly
• There are areas where you DON'T change
  quickly
• Always share too m...
If you refuse
to change:
• Missed career opportunities
• you'll miss out on the opportunity to
  expand your network and y...
Parting Thoughts
      on Change
Thank you!

  davidleeking.com
Emerging Trends and Change: Guiding Libraries Through Changes, Trends & Transitions
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Emerging Trends and Change: Guiding Libraries Through Changes, Trends & Transitions

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Change management presentation for lcl09

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Emerging Trends and Change: Guiding Libraries Through Changes, Trends & Transitions

  1. 1. Emerging Trends & Change: Guiding Libraries through Changes, Trends, & Transitions David Lee King Topeka & Shawnee County Public Library davidleeking.com
  2. 2. 1970’s: adapting to OPACs
  3. 3. 1980’s: The PC takes off…
  4. 4. 1990’s: Internet Appears
  5. 5. 2004: “Web 2.0” coined
  6. 6. First, some “quotes”
  7. 7. Change, the old way • Leaders simply ordered changes • Goal: getting the change accomplished • When it fails, leaders review details of the change
  8. 8. They’re looking in the wrong place
  9. 9. Change is external
  10. 10. Transition is internal
  11. 11. Most leaders base the project on getting the change accomplished rather than on getting people through the transition.
  12. 12. 3 Steps to Transition 1. Saying goodbye 2. Shifting into neutral 3. Moving forward
  13. 13. 1. Saying Goodbye
  14. 14. Letting Go of the Past
  15. 15. 2. Shifting into Neutral
  16. 16. 100% Focus on Details
  17. 17. Some get stuck here!
  18. 18. 3. Moving Forward
  19. 19. Resistance Will Happen!
  20. 20. Resistance isn’t the problem • Management’s reaction to resistance creates the problems • The resistors probably don’t see it as resistance - they see it as survival
  21. 21. Three levels of resistance 1. Information-based 2. Physiological and emotional 3. Bigger stuff
  22. 22. 1. Information-based • Not enough information • Disagreement with the idea itself • Not familiar with idea • Confusion
  23. 23. 2. Physiological/ Emotional • My job is threatened • My future with the organization • Respect of my peers
  24. 24. 3. Bigger Stuff • Personal history • Who you are – race, religion, etc • Significant disagreement over values • Transference - the person being resisted represents someone else (fill in the blank)
  25. 25. How to Navigate Through Change
  26. 26. Just for Leaders (and techies) • You've already come to terms with the change • Understand why people might not want to change • Understand that it's the transitions, not the change, that's causing waves
  27. 27. Steps to Take • Describe the change succinctly • Plan carefully • Help people respectfully let go • Constant communication • Create temporary solutions when needed • Model new behavior!
  28. 28. Don't do these things! • Don't confuse novelty with innovation • Don't confuse motion with action • Don't keep something going if it “still has a few good years of life”
  29. 29. For techies • You might be able to change quickly • There are areas where you DON'T change quickly • Always share too much… • Technojust(ification)
  30. 30. If you refuse to change: • Missed career opportunities • you'll miss out on the opportunity to expand your network and your ability to develop new relationships • You’ll miss out on the possibility of shaping your new destiny and reality
  31. 31. Parting Thoughts on Change
  32. 32. Thank you! davidleeking.com
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