Submit Search
Upload
Designing The Digital Experience
•
10 likes
•
1,210 views
David King
Follow
My presentation that's based on my book about designing a digital experience on the web.
Read less
Read more
Design
Technology
Report
Share
Report
Share
1 of 41
Download now
Download to read offline
Recommended
Designing The Digital Experience
Designing The Digital Experience
David King
Designing the Digital Experience
Designing the Digital Experience
David King
Designing The Digital Experience
Designing The Digital Experience
David King
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
David King
Creating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the Community
David King
Creating contexts for Learning
Creating contexts for Learning
Cristina Costa
Digital Identity
Digital Identity
Cristina Costa
Freak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek Out
David King
Recommended
Designing The Digital Experience
Designing The Digital Experience
David King
Designing the Digital Experience
Designing the Digital Experience
David King
Designing The Digital Experience
Designing The Digital Experience
David King
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
David King
Creating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the Community
David King
Creating contexts for Learning
Creating contexts for Learning
Cristina Costa
Digital Identity
Digital Identity
Cristina Costa
Freak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek Out
David King
Social media for teaching, learning, and researching
Social media for teaching, learning, and researching
Cristina Costa
Product Management - Dancing For Revenue
Product Management - Dancing For Revenue
Jon Gatrell
Are We Really Better Safe Than Sorry
Are We Really Better Safe Than Sorry
Kathryn Bergeron
Are We Really Better Safe than Sorry - Notes
Are We Really Better Safe than Sorry - Notes
Kathryn Bergeron
Building and Evangelizing Holistic Experience Design - DMI Seattle 2011
Building and Evangelizing Holistic Experience Design - DMI Seattle 2011
Samantha Starmer
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User Experience
David King
Draw me a sheep
Draw me a sheep
Alberta Soranzo
When Life Gives You Silos (Devopsdays Amsterdam 2013)
When Life Gives You Silos (Devopsdays Amsterdam 2013)
kevinvw
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
David King
Designing Cross Channel Experiences - MX 2011
Designing Cross Channel Experiences - MX 2011
Samantha Starmer
Advertising Fireworks, Social Bonfires
Advertising Fireworks, Social Bonfires
John V Willshire
Embracing Failure
Embracing Failure
Tim Lossen
Second Life Brown Bag
Second Life Brown Bag
Cyprien Lomas
Living with Laptops: Digital Citizenship for Parents
Living with Laptops: Digital Citizenship for Parents
Kim Cofino
Making A Lasting Impression (Version 2)
Making A Lasting Impression (Version 2)
Kim Cofino
Beyond Digital - IAS Workshop 2011
Beyond Digital - IAS Workshop 2011
Samantha Starmer
21st Century Bricoleurs
21st Century Bricoleurs
Darren Kuropatwa
Our Global Future
Our Global Future
Kim Cofino
Reviving Creativity
Reviving Creativity
Denise Jacobs
Whyusetechnology 1234290969809808-3
Whyusetechnology 1234290969809808-3
MaryBeth Diggins
Designing The Digital Experience
Designing The Digital Experience
David King
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...
David King
More Related Content
What's hot
Social media for teaching, learning, and researching
Social media for teaching, learning, and researching
Cristina Costa
Product Management - Dancing For Revenue
Product Management - Dancing For Revenue
Jon Gatrell
Are We Really Better Safe Than Sorry
Are We Really Better Safe Than Sorry
Kathryn Bergeron
Are We Really Better Safe than Sorry - Notes
Are We Really Better Safe than Sorry - Notes
Kathryn Bergeron
Building and Evangelizing Holistic Experience Design - DMI Seattle 2011
Building and Evangelizing Holistic Experience Design - DMI Seattle 2011
Samantha Starmer
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User Experience
David King
Draw me a sheep
Draw me a sheep
Alberta Soranzo
When Life Gives You Silos (Devopsdays Amsterdam 2013)
When Life Gives You Silos (Devopsdays Amsterdam 2013)
kevinvw
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
David King
Designing Cross Channel Experiences - MX 2011
Designing Cross Channel Experiences - MX 2011
Samantha Starmer
Advertising Fireworks, Social Bonfires
Advertising Fireworks, Social Bonfires
John V Willshire
Embracing Failure
Embracing Failure
Tim Lossen
Second Life Brown Bag
Second Life Brown Bag
Cyprien Lomas
Living with Laptops: Digital Citizenship for Parents
Living with Laptops: Digital Citizenship for Parents
Kim Cofino
Making A Lasting Impression (Version 2)
Making A Lasting Impression (Version 2)
Kim Cofino
Beyond Digital - IAS Workshop 2011
Beyond Digital - IAS Workshop 2011
Samantha Starmer
21st Century Bricoleurs
21st Century Bricoleurs
Darren Kuropatwa
Our Global Future
Our Global Future
Kim Cofino
Reviving Creativity
Reviving Creativity
Denise Jacobs
Whyusetechnology 1234290969809808-3
Whyusetechnology 1234290969809808-3
MaryBeth Diggins
What's hot
(20)
Social media for teaching, learning, and researching
Social media for teaching, learning, and researching
Product Management - Dancing For Revenue
Product Management - Dancing For Revenue
Are We Really Better Safe Than Sorry
Are We Really Better Safe Than Sorry
Are We Really Better Safe than Sorry - Notes
Are We Really Better Safe than Sorry - Notes
Building and Evangelizing Holistic Experience Design - DMI Seattle 2011
Building and Evangelizing Holistic Experience Design - DMI Seattle 2011
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User Experience
Draw me a sheep
Draw me a sheep
When Life Gives You Silos (Devopsdays Amsterdam 2013)
When Life Gives You Silos (Devopsdays Amsterdam 2013)
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Designing Cross Channel Experiences - MX 2011
Designing Cross Channel Experiences - MX 2011
Advertising Fireworks, Social Bonfires
Advertising Fireworks, Social Bonfires
Embracing Failure
Embracing Failure
Second Life Brown Bag
Second Life Brown Bag
Living with Laptops: Digital Citizenship for Parents
Living with Laptops: Digital Citizenship for Parents
Making A Lasting Impression (Version 2)
Making A Lasting Impression (Version 2)
Beyond Digital - IAS Workshop 2011
Beyond Digital - IAS Workshop 2011
21st Century Bricoleurs
21st Century Bricoleurs
Our Global Future
Our Global Future
Reviving Creativity
Reviving Creativity
Whyusetechnology 1234290969809808-3
Whyusetechnology 1234290969809808-3
Similar to Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
David King
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...
David King
Designing The Digital Experience
Designing The Digital Experience
David King
Functional Interaction Design
Functional Interaction Design
Laura Scott
Teaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the web
Cristina Costa
The Community Tools You Need (Can't Be Built)
The Community Tools You Need (Can't Be Built)
Lane Becker
The Shape of Alpha
The Shape of Alpha
Aaron Cope
UX For Developers
UX For Developers
Mike Pearce
Architecting Human Behaviour
Architecting Human Behaviour
Andy Budd
A Jisc Perspective Of Impact And Evidence
A Jisc Perspective Of Impact And Evidence
Ian Cooper
“Public Library 2.0: Making it Happen”
“Public Library 2.0: Making it Happen”
bridgingworlds2008
Library Skunk Works: User Experience Design for the 21st Century Library
Library Skunk Works: User Experience Design for the 21st Century Library
John Blyberg
Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02
Kashif Waqar Khan
21st Century Bricoleurs v1.1
21st Century Bricoleurs v1.1
Darren Kuropatwa
21st Century Bricoleurs v3
21st Century Bricoleurs v3
Darren Kuropatwa
Brand Engagement thru Participation Slideshare
Brand Engagement thru Participation Slideshare
Nguyen Duong
21st Century Bricoleurs v2 part one
21st Century Bricoleurs v2 part one
Darren Kuropatwa
We Learn Through Stories at PRIZMAH17
We Learn Through Stories at PRIZMAH17
Darren Kuropatwa
Playful IAs @ Euro IA Summit 2007
Playful IAs @ Euro IA Summit 2007
Kars Alfrink
How I failed to present on using DVCS to control archival metadata
How I failed to present on using DVCS to control archival metadata
Mark Matienzo
Similar to Designing The Digital Experience
(20)
Designing The Digital Experience
Designing The Digital Experience
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...
Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...
Designing The Digital Experience
Designing The Digital Experience
Functional Interaction Design
Functional Interaction Design
Teaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the web
The Community Tools You Need (Can't Be Built)
The Community Tools You Need (Can't Be Built)
The Shape of Alpha
The Shape of Alpha
UX For Developers
UX For Developers
Architecting Human Behaviour
Architecting Human Behaviour
A Jisc Perspective Of Impact And Evidence
A Jisc Perspective Of Impact And Evidence
“Public Library 2.0: Making it Happen”
“Public Library 2.0: Making it Happen”
Library Skunk Works: User Experience Design for the 21st Century Library
Library Skunk Works: User Experience Design for the 21st Century Library
Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02
21st Century Bricoleurs v1.1
21st Century Bricoleurs v1.1
21st Century Bricoleurs v3
21st Century Bricoleurs v3
Brand Engagement thru Participation Slideshare
Brand Engagement thru Participation Slideshare
21st Century Bricoleurs v2 part one
21st Century Bricoleurs v2 part one
We Learn Through Stories at PRIZMAH17
We Learn Through Stories at PRIZMAH17
Playful IAs @ Euro IA Summit 2007
Playful IAs @ Euro IA Summit 2007
How I failed to present on using DVCS to control archival metadata
How I failed to present on using DVCS to control archival metadata
More from David King
Connect with Images
Connect with Images
David King
Tech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and Beyond
David King
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
David King
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
David King
Connecting Innovatively with your Community
Connecting Innovatively with your Community
David King
Using Video Tools to Connect with your Customers
Using Video Tools to Connect with your Customers
David King
The C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented Customers
David King
Innovative Ways to Connect with your Community
Innovative Ways to Connect with your Community
David King
Library Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites Argument
David King
Social Media & Emerging Trends
Social Media & Emerging Trends
David King
Instagram: Effective Use for Libraries
Instagram: Effective Use for Libraries
David King
Rocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your Mind
David King
Rocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & Libraries
David King
Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017
David King
Customer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the Community
David King
Social Media Best Practices & Experiences
Social Media Best Practices & Experiences
David King
Marketing and Promoting the Library Website
Marketing and Promoting the Library Website
David King
Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017
David King
Shaping an Organization Responsive to Change
Shaping an Organization Responsive to Change
David King
Tech Trends for 2016
Tech Trends for 2016
David King
More from David King
(20)
Connect with Images
Connect with Images
Tech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and Beyond
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
Connecting Innovatively with your Community
Connecting Innovatively with your Community
Using Video Tools to Connect with your Customers
Using Video Tools to Connect with your Customers
The C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented Customers
Innovative Ways to Connect with your Community
Innovative Ways to Connect with your Community
Library Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites Argument
Social Media & Emerging Trends
Social Media & Emerging Trends
Instagram: Effective Use for Libraries
Instagram: Effective Use for Libraries
Rocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your Mind
Rocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & Libraries
Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017
Customer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the Community
Social Media Best Practices & Experiences
Social Media Best Practices & Experiences
Marketing and Promoting the Library Website
Marketing and Promoting the Library Website
Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017
Shaping an Organization Responsive to Change
Shaping an Organization Responsive to Change
Tech Trends for 2016
Tech Trends for 2016
Recently uploaded
How to Empower the future of UX Design with Gen AI
How to Empower the future of UX Design with Gen AI
yuj
Top 10 Modern Web Design Trends for 2025
Top 10 Modern Web Design Trends for 2025
Rndexperts
Karim apartment ideas 01 ppppppppppppppp
Karim apartment ideas 01 ppppppppppppppp
NadaMohammed714321
General Knowledge Quiz Game C++ CODE.pptx
General Knowledge Quiz Game C++ CODE.pptx
marckustrevion
guest bathroom white and bluesssssssssss
guest bathroom white and bluesssssssssss
NadaMohammed714321
DAKSHIN BIHAR GRAMIN BANK: REDEFINING THE DIGITAL BANKING EXPERIENCE WITH A U...
DAKSHIN BIHAR GRAMIN BANK: REDEFINING THE DIGITAL BANKING EXPERIENCE WITH A U...
Rishabh Aryan
Interior Design for Office a cura di RMG Project Studio
Interior Design for Office a cura di RMG Project Studio
RMG Project Studio
Pearl Disrtrict urban analyusis study pptx
Pearl Disrtrict urban analyusis study pptx
DanielTamiru4
10 must-have Chrome extensions for designers
10 must-have Chrome extensions for designers
Pixeldarts
cda.pptx critical discourse analysis ppt
cda.pptx critical discourse analysis ppt
MaryamAfzal41
The spirit of digital place - game worlds and architectural phenomenology
The spirit of digital place - game worlds and architectural phenomenology
Christopher Totten
Iconic Global Solution - web design, Digital Marketing services
Iconic Global Solution - web design, Digital Marketing services
Iconic global solution
Map of St. Louis Parks
Map of St. Louis Parks
CharlottePulte
10 Best WordPress Plugins to make the website effective in 2024
10 Best WordPress Plugins to make the website effective in 2024
digital learning point
Making and Unmaking of Chandigarh - A City of Two Plans2-4-24.ppt
Making and Unmaking of Chandigarh - A City of Two Plans2-4-24.ppt
JIT KUMAR GUPTA
Niintendo Wii Presentation Template.pptx
Niintendo Wii Presentation Template.pptx
KevinYaelJimnezSanti
simpson-lee_house_dt20ajshsjsjsjsjj15.pdf
simpson-lee_house_dt20ajshsjsjsjsjj15.pdf
LucyBonelli
Giulio Michelon, Founder di @Belka – “Oltre le Stime: Sviluppare una Mentalit...
Giulio Michelon, Founder di @Belka – “Oltre le Stime: Sviluppare una Mentalit...
Associazione Digital Days
Color Theory Explained for Noobs- Think360 Studio
Color Theory Explained for Noobs- Think360 Studio
Think360 Studio
Piece by Piece Magazine
Piece by Piece Magazine
CharlottePulte
Recently uploaded
(20)
How to Empower the future of UX Design with Gen AI
How to Empower the future of UX Design with Gen AI
Top 10 Modern Web Design Trends for 2025
Top 10 Modern Web Design Trends for 2025
Karim apartment ideas 01 ppppppppppppppp
Karim apartment ideas 01 ppppppppppppppp
General Knowledge Quiz Game C++ CODE.pptx
General Knowledge Quiz Game C++ CODE.pptx
guest bathroom white and bluesssssssssss
guest bathroom white and bluesssssssssss
DAKSHIN BIHAR GRAMIN BANK: REDEFINING THE DIGITAL BANKING EXPERIENCE WITH A U...
DAKSHIN BIHAR GRAMIN BANK: REDEFINING THE DIGITAL BANKING EXPERIENCE WITH A U...
Interior Design for Office a cura di RMG Project Studio
Interior Design for Office a cura di RMG Project Studio
Pearl Disrtrict urban analyusis study pptx
Pearl Disrtrict urban analyusis study pptx
10 must-have Chrome extensions for designers
10 must-have Chrome extensions for designers
cda.pptx critical discourse analysis ppt
cda.pptx critical discourse analysis ppt
The spirit of digital place - game worlds and architectural phenomenology
The spirit of digital place - game worlds and architectural phenomenology
Iconic Global Solution - web design, Digital Marketing services
Iconic Global Solution - web design, Digital Marketing services
Map of St. Louis Parks
Map of St. Louis Parks
10 Best WordPress Plugins to make the website effective in 2024
10 Best WordPress Plugins to make the website effective in 2024
Making and Unmaking of Chandigarh - A City of Two Plans2-4-24.ppt
Making and Unmaking of Chandigarh - A City of Two Plans2-4-24.ppt
Niintendo Wii Presentation Template.pptx
Niintendo Wii Presentation Template.pptx
simpson-lee_house_dt20ajshsjsjsjsjj15.pdf
simpson-lee_house_dt20ajshsjsjsjsjj15.pdf
Giulio Michelon, Founder di @Belka – “Oltre le Stime: Sviluppare una Mentalit...
Giulio Michelon, Founder di @Belka – “Oltre le Stime: Sviluppare una Mentalit...
Color Theory Explained for Noobs- Think360 Studio
Color Theory Explained for Noobs- Think360 Studio
Piece by Piece Magazine
Piece by Piece Magazine
Designing The Digital Experience
1.
Designing the Digital Experience
David Lee King Topeka & Shawnee County Public Library davidleeking.com
2.
what is
experience? http://flickr.com/photos/wvs/1457017696/ http://flickr.com/photos/naystin/426042772/
3.
experience design? “an approach
to creating successful experiences for people in any medium” - Nathan Shedroff
4.
http://flickr.com/photos/dragnfly78/220689303/
American Girl
5.
6.
Three paths to experience
http://flickr.com/photos/didmyself/2354238160/
7.
Structural
Path http://flickr.com/photos/gdominici/93021919/
8.
http://flickr.com/photos/angrykeyboarder/2316631084/ http://flickr.com/photos/maproomsystems/2872203555/
9.
http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html
10.
three approaches to
structure
11.
12.
http://flickr.com/photos/7855449@N02/2780452644/
13.
http://flickr.com/photos/liewcf/467408934/ Getting Real, by
37signals
14.
http://flickr.com/photos/liewcf/467408934/ Getting Real, by
37signals
15.
Skipping down the structured
path • look at your websites with critical eyes • think about what makes people stumble • then figure out some goals • Big goal – don’t make me think (about your structure)
16.
Community Path
17.
http://flickr.com/photos/rwhitlock/1422242668/
18.
digital community experience...
19.
digital community experience...
• real conversation • connections • invitation • participation • sense of familiarity • telling our stories
20.
Real Conversation
21.
Connections
22.
Invitation
23.
Participation
24.
Sense of Familiarity
25.
Telling our Stories
http://flickr.com/photos/bjackrian/2111462650/
26.
27.
http://flickr.com/photos/thomashawk/5741775/ Customer
Path
28.
http://flickr.com/photos/jamesyu/366732085/
29.
http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg
30.
Digital Version?
31.
Commonalities?
32.
Commonalities?
33.
Customer
Journey Mapping http://flickr.com/photos/thetoad01/2317084812/
34.
improving the ordinary http://flickr.com/photos/rvettese/264579764/
http://flickr.com/photos/goatopolis/189188667/
35.
what’s next?
http://flickr.com/photos/b-tal/116220689/
36.
connect the customer...
37.
Create an
experience stage http://flickr.com/photos/kgradinger/2095191253/
38.
Create an
experience stage http://flickr.com/photos/kgradinger/2095191253/
39.
Work on Conversation http://flickr.com/photos/damiel/221166778/
40.
http://flickr.com/photos/spursfan_ace/2328879637/
http://flickr.com/photos/twcollins/867628074/
41.
Thank you!
davidleeking.com
Download now