Designing The Digital Experience
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Designing The Digital Experience

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Large version of my Designing the Digital Experience talk.

Large version of my Designing the Digital Experience talk.

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Designing The Digital Experience Presentation Transcript

  • 1. Designing the Digital Experience David Lee King davidleeking.com Topeka & Shawnee County Public Library
  • 2. what is experience?
  • 3. http://flickr.com/photos/dragnfly78/220689303/ American Girl
  • 4. Three paths to experience http://flickr.com/photos/didmyself/2354238160/
  • 5. Structural Path http://flickr.com/photos/gdominici/93021919/
  • 6. http://flickr.com/photos/angrykeyboarder/2316631084/ http://flickr.com/photos/maproomsystems/2872203555/
  • 7. http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html
  • 8. three approaches to structure
  • 9. http://flickr.com/photos/7855449@N02/2780452644/
  • 10. Skipping down the structured path look at your site with critical eyes think about the potholes Big goal: don’t make me think
  • 11. Community Path
  • 12. http://flickr.com/photos/rwhitlock/1422242668/
  • 13. digital community experience...
  • 14. Real Conversation
  • 15. Invitation
  • 16. Participation
  • 17. Sense of Familiarity
  • 18. Telling our Stories http://flickr.com/photos/bjackrian/2111462650/
  • 19. comments youtube flickr video facebook blogs myspace IM reference tscpl.org participation conversation connections
  • 20. http://flickr.com/photos/thomashawk/5741775/ Customer Path
  • 21. http://flickr.com/photos/jamesyu/366732085/
  • 22. http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg
  • 23. Digital Version?
  • 24. Commonalities?
  • 25. Commonalities?
  • 26. Customer Journey Mapping http://flickr.com/photos/thetoad01/2317084812/
  • 27. improving the ordinary http://flickr.com/photos/rvettese/264579764/ http://flickr.com/photos/goatopolis/189188667/
  • 28. Topeka’s Makeover
  • 29. WEB
  • 30. ? How
  • 31. Ask!
  • 32. http://www.flickr.com/photos/jodigreen/2708038407/
  • 33. staff...
  • 34. maintaining
  • 35. Redesign 2.0 - Coming soon!
  • 36. 5 ways to jumpstart your own Extreme Makeover!
  • 37. 1 write an Experience Brief
  • 38. 1 write an Experience Brief
  • 39. 1 write an Experience Brief
  • 40. 1 write an Experience Brief
  • 41. take a Touch Point Journey 2
  • 42. ?
  • 43. Get a Library Card check my account
  • 44. 3 Conversation is experience
  • 45. 3 Conversation is experience
  • 46. 3 Conversation is experience
  • 47. 3 Conversation is experience
  • 48. answer the Why 4 questions
  • 49. focus on the customer 5
  • 50. say yes Bonus
  • 51. what’s next? http://flickr.com/photos/b-tal/116220689/
  • 52. connect the customer...
  • 53. Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
  • 54. Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
  • 55. Work on Conversation http://flickr.com/photos/damiel/221166778/
  • 56. http://flickr.com/photos/spursfan_ace/2328879637/ http://flickr.com/photos/twcollins/867628074/
  • 57. http://www.flickr.com/photos/29106784@N02/2719649603/
  • 58. Thank You! davidleeking.com