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Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
Designing The Digital Experience
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Designing The Digital Experience

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Newest version of my designing the digital experience talk.

Newest version of my designing the digital experience talk.

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  • 1. Designing the Digital Experience David Lee King Topeka & Shawnee County Public Library davidleeking.com
  • 2. what is experience?
  • 3. experience design? “an approach to creating successful experiences for people in any medium” - Nathan Shedroff
  • 4. http://flickr.com/photos/dragnfly78/220689303/ American Girl
  • 5. Three paths to experience http://flickr.com/photos/didmyself/2354238160/
  • 6. Structural Path http://flickr.com/photos/gdominici/93021919/
  • 7. http://flickr.com/photos/angrykeyboarder/2316631084/ http://flickr.com/photos/maproomsystems/2872203555/
  • 8. http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html
  • 9. three approaches to structure
  • 10. http://flickr.com/photos/7855449@N02/2780452644/
  • 11. http://flickr.com/photos/liewcf/467408934/ Getting Real, by 37signals
  • 12. Skipping down the structured path look at your site with critical eyes think about the potholes Big goal: don’t make me think
  • 13. Community Path
  • 14. http://flickr.com/photos/rwhitlock/1422242668/
  • 15. digital community experience...
  • 16. Real Conversation
  • 17. Invitation
  • 18. Participation
  • 19. Sense of Familiarity
  • 20. Telling our Stories http://flickr.com/photos/bjackrian/2111462650/
  • 21. comments youtube flickr video facebook blogs myspace IM reference tscpl.org participation conversation connections
  • 22. http://flickr.com/photos/thomashawk/5741775/ Customer Path
  • 23. http://flickr.com/photos/jamesyu/366732085/
  • 24. http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg
  • 25. Digital Version?
  • 26. Commonalities?
  • 27. Commonalities?
  • 28. Customer Journey Mapping http://flickr.com/photos/thetoad01/2317084812/
  • 29. improving the ordinary http://flickr.com/photos/rvettese/264579764/ http://flickr.com/photos/goatopolis/189188667/
  • 30. Surprise & Delight
  • 31. what’s next? http://flickr.com/photos/b-tal/116220689/
  • 32. connect the customer...
  • 33. Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
  • 34. Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
  • 35. Work on Conversation http://flickr.com/photos/damiel/221166778/
  • 36. http://flickr.com/photos/spursfan_ace/2328879637/ http://flickr.com/photos/twcollins/867628074/
  • 37. Thank you! davidleeking.com

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