Designing The Digital Experience

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Newest version of my designing the digital experience talk.

Newest version of my designing the digital experience talk.

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  • 1. Designing the Digital Experience David Lee King Topeka & Shawnee County Public Library davidleeking.com
  • 2. what is experience?
  • 3. experience design? “an approach to creating successful experiences for people in any medium” - Nathan Shedroff
  • 4. http://flickr.com/photos/dragnfly78/220689303/ American Girl
  • 5. Three paths to experience http://flickr.com/photos/didmyself/2354238160/
  • 6. Structural Path http://flickr.com/photos/gdominici/93021919/
  • 7. http://flickr.com/photos/angrykeyboarder/2316631084/ http://flickr.com/photos/maproomsystems/2872203555/
  • 8. http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html
  • 9. three approaches to structure
  • 10. http://flickr.com/photos/7855449@N02/2780452644/
  • 11. http://flickr.com/photos/liewcf/467408934/ Getting Real, by 37signals
  • 12. Skipping down the structured path look at your site with critical eyes think about the potholes Big goal: don’t make me think
  • 13. Community Path
  • 14. http://flickr.com/photos/rwhitlock/1422242668/
  • 15. digital community experience...
  • 16. Real Conversation
  • 17. Invitation
  • 18. Participation
  • 19. Sense of Familiarity
  • 20. Telling our Stories http://flickr.com/photos/bjackrian/2111462650/
  • 21. comments youtube flickr video facebook blogs myspace IM reference tscpl.org participation conversation connections
  • 22. http://flickr.com/photos/thomashawk/5741775/ Customer Path
  • 23. http://flickr.com/photos/jamesyu/366732085/
  • 24. http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg
  • 25. Digital Version?
  • 26. Commonalities?
  • 27. Commonalities?
  • 28. Customer Journey Mapping http://flickr.com/photos/thetoad01/2317084812/
  • 29. improving the ordinary http://flickr.com/photos/rvettese/264579764/ http://flickr.com/photos/goatopolis/189188667/
  • 30. Surprise & Delight
  • 31. what’s next? http://flickr.com/photos/b-tal/116220689/
  • 32. connect the customer...
  • 33. Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
  • 34. Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
  • 35. Work on Conversation http://flickr.com/photos/damiel/221166778/
  • 36. http://flickr.com/photos/spursfan_ace/2328879637/ http://flickr.com/photos/twcollins/867628074/
  • 37. Thank you! davidleeking.com