Creating Customer Experience: On the Web, In the Library, In the Community
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Creating Customer Experience: On the Web, In the Library, In the Community

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Creating customer experiences via a website and a building ... for libraries. Presented in Australia.

Creating customer experiences via a website and a building ... for libraries. Presented in Australia.

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http://interact.csu.edu.au 2449
http://www.davidleeking.com 1425
http://www.scoop.it 923
http://lisettehamilton.edublogs.org 84
http://libraryschool.campusguides.com 77
http://libraryschool.libguidescms.com 35
http://2102141041.nvmodules.netvibes.com 27
http://translate.googleusercontent.com 11
http://us-w1.rockmelt.com 9
http://us-w1.rockmelt.com 9
http://www.newsblur.com 5
http://mail.rcls.org 3
http://dashboard.bloglines.com 3
http://mail.rcls.org 3
http://mail.lioninc.org 2
http://webmail.oppl.org 2
http://51y9d3.widget.uwa.netvibes.com 1
http://51y90v.widget.uwa.netvibes.com 1
http://www.netvibes.com 1
http://webcache.googleusercontent.com 1
https://interact2.csu.edu.au 1
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Creating Customer Experience: On the Web, In the Library, In the Community Creating Customer Experience: On the Web, In the Library, In the Community Presentation Transcript

  • CreatingcustomerExperience on the web in the library in the communitydavid lee king • topeka & shawnee county public library • davidleeking.com
  • What has Changed?http://www.flickr.com/photos/bestrated1/2621358221/
  • this is ... flickr.com/photos/yourdon/2715583000/
  • this is ... HUGE
  • flickr.com/photos/luc/2944876508/
  • http://www.flickr.com/photos/sir_mervs/2691990934/Competition
  • http://www.flickr.com/photos/rkleine/3567189079/
  • n c e ie r ? e n p g x sie e d
  • Why thinkabout that?
  • you have visitors. right now.What kind of experienceare they having?
  • what to do? flickr.com/photos/b-tal/116220689/
  • Plan yourlibrary experience flickr.com/photos/ocarchives/3952964087/
  • flickr.com/photos/deansfurniture5/2462980045/
  • t e n l i sflickr.com/photos/94379417@N00/4808475862/
  • what arethey sayingabout you?
  • askflickr.com/photos/francois/404908918/ focus groups
  • stats
  • http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
  • flickr.com/photos/ohiouniversitylibraries/3507674990/
  • v e o nts r i p o Im P u chT o
  • flickr.com/photos/jrnoded/3340607045/
  • flickr.com/photos/beyondbeauty/4241128107/
  • flickr.com/photos/mmewuji/4386845410/
  • flickr.com/photos/wlscience/4200630845/
  • http://www.flickr.com/photos/92wardsenatorfe/3126053699/ flickr.com/photos/92wardsenatorfe/3126053699/
  • flickr.com/photos/fornal/437703236/
  • flickr.com/photos/picturesofthings/2437232419/
  • flickr.com/photos/pperdue/3573858061/
  • whichis it?
  • flickr.com/photos/poblibrary/2674563551/ your processis showing
  • go whereflickr.com/photos/beavis/2425374221/ people gather
  • ?
  • http://flickr.com/photos/gaetanlee/118885175/
  • pesquisaconsumo.blogspot.com/2010_04_01_archive.html it’s adestina tio n
  • it’s adestina tio n
  • Text Also adestina tio n
  • interac tion is key
  • flickr.com/photos/pitel/507791613/
  • yourstuff
  • yourstaff
  • Textactual staff
  • actual staff
  • ask! http://flickr.com/photos/oberazzi/318947873/
  • flickr.com/photos/29106784@N02/2719649603/
  • what’s next? flickr.com/photos/b-tal/116220689/
  • t e nl is ct io n in t e ra to po u in ch it’s a tsdestina tion
  • Changeyourfocus
  • Thank You!davidleeking.com