Creating Customer Experience: On the Web, In the Library, In the Community

CreatingcustomerExperience on the web in the library in the communitydavid lee king • topeka & shawnee county public library • davidleeking.com

What has Changed?http://www.ﬂickr.com/photos/bestrated1/2621358221/

this is ... ﬂickr.com/photos/yourdon/2715583000/

this is ... HUGE

ﬂickr.com/photos/luc/2944876508/

http://www.ﬂickr.com/photos/sir_mervs/2691990934/Competition

http://www.ﬂickr.com/photos/rkleine/3567189079/

n c e ie r ? e n p g x sie e d

Why thinkabout that?

you have visitors. right now.What kind of experienceare they having?

what to do? ﬂickr.com/photos/b-tal/116220689/

Plan yourlibrary experience ﬂickr.com/photos/ocarchives/3952964087/

ﬂickr.com/photos/deansfurniture5/2462980045/

t e n l i sﬂickr.com/photos/94379417@N00/4808475862/

what arethey sayingabout you?

askﬂickr.com/photos/francois/404908918/ focus groups

http://www.ﬂickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)

ﬂickr.com/photos/ohiouniversitylibraries/3507674990/

v e o nts r i p o Im P u chT o

ﬂickr.com/photos/jrnoded/3340607045/

ﬂickr.com/photos/beyondbeauty/4241128107/

ﬂickr.com/photos/mmewuji/4386845410/

ﬂickr.com/photos/wlscience/4200630845/

http://www.flickr.com/photos/92wardsenatorfe/3126053699/ ﬂickr.com/photos/92wardsenatorfe/3126053699/

ﬂickr.com/photos/fornal/437703236/

ﬂickr.com/photos/picturesofthings/2437232419/

ﬂickr.com/photos/pperdue/3573858061/

whichis it?

ﬂickr.com/photos/poblibrary/2674563551/ your processis showing

go whereﬂickr.com/photos/beavis/2425374221/ people gather

http://ﬂickr.com/photos/gaetanlee/118885175/

pesquisaconsumo.blogspot.com/2010_04_01_archive.html it’s adestina tio n

it’s adestina tio n

Text Also adestina tio n

interac tion is key

ﬂickr.com/photos/pitel/507791613/

yourstuff

yourstaff

Textactual staff

actual staff

ask! http://ﬂickr.com/photos/oberazzi/318947873/

ﬂickr.com/photos/29106784@N02/2719649603/

what’s next? ﬂickr.com/photos/b-tal/116220689/

t e nl is ct io n in t e ra to po u in ch it’s a tsdestina tion

Changeyourfocus

Thank You!davidleeking.com

http://www.davidleeking.com	1333
http://www.scoop.it	805
http://interact.csu.edu.au	163
http://libraryschool.campusguides.com	50
http://2102141041.nvmodules.netvibes.com	15
http://translate.googleusercontent.com	11
http://us-w1.rockmelt.com	9
http://us-w1.rockmelt.com	9
http://www.newsblur.com	5
http://dashboard.bloglines.com	3
http://mail.rcls.org	3
http://mail.rcls.org	3
http://mail.lioninc.org	2
http://webmail.oppl.org	2
http://webcache.googleusercontent.com	1
http://www.netvibes.com	1

Creating Customer Experience: On the Web, In the Library, In the Community

by David King on Sep 30, 2011

Accessibility

Categories

Tags

Upload Details

Usage Rights

16 Embeds 2,415

Statistics

Creating Customer Experience: On the Web, In the Library, In the Community — Presentation Transcript