CreatingcustomerExperience web        on the           in the library      in the community
What has Changed?http://www.flickr.com/photos/bestrated1/2621358221/
http://www.flickr.com/photos/sir_mervs/2691990934/Competition
http://www.flickr.com/photos/45688285@N00/46323500/
http://www.flickr.com/photos/benjamingolub/3059525763/
http://www.flickr.com/photos/rkleine/3567189079/
Why thinkabout that?
you have              visitors.            right now.What kind of experienceare they having?
what to do?         flickr.com/photos/b-tal/116220689/
Plan yourlibrary experience   flickr.com/photos/ocarchives/3952964087/
flickr.com/photos/deansfurniture5/2462980045/
flickr.com/photos/94379417@N00/4808475862/
what arethey sayingabout you?
askflickr.com/photos/francois/404908918/                    focus                    groups
stats
http://www.flickr.com/photos/librarycommission/5041836636/                                                              be...
flickr.com/photos/ohiouniversitylibraries/3507674990/
flickr.com/photos/jrnoded/3340607045/
flickr.com/photos/beyondbeauty/4241128107/
flickr.com/photos/mmewuji/4386845410/
flickr.com/photos/wlscience/4200630845/
flickr.com/photos/92wardsenatorfe/3126053699/
flickr.com/photos/fornal/437703236/
flickr.com/photos/picturesofthings/2437232419/
whichis it?
flickr.com/photos/poblibrary/2674563551/       your    processis showing
go whereflickr.com/photos/beavis/2425374221/                                       people gather
http://flickr.com/photos/gaetanlee/118885175/
pesquisaconsumo.blogspot.com/2010_04_01_archive.html
flickr.com/photos/pitel/507791613/
yourstuff
yourstaff
Textactual staff
actual staff
FindingTime
Change Focus
ask!       http://flickr.com/photos/oberazzi/318947873/
flickr.com/photos/29106784@N02/2719649603/
Thank You!davidleeking.com
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
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Creating Customer Experience: on the web, in the library, in the community

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Creating Customer Experience: on the web, in the library, in the community

  1. 1. CreatingcustomerExperience web on the in the library in the community
  2. 2. What has Changed?http://www.flickr.com/photos/bestrated1/2621358221/
  3. 3. http://www.flickr.com/photos/sir_mervs/2691990934/Competition
  4. 4. http://www.flickr.com/photos/45688285@N00/46323500/
  5. 5. http://www.flickr.com/photos/benjamingolub/3059525763/
  6. 6. http://www.flickr.com/photos/rkleine/3567189079/
  7. 7. Why thinkabout that?
  8. 8. you have visitors. right now.What kind of experienceare they having?
  9. 9. what to do? flickr.com/photos/b-tal/116220689/
  10. 10. Plan yourlibrary experience flickr.com/photos/ocarchives/3952964087/
  11. 11. flickr.com/photos/deansfurniture5/2462980045/
  12. 12. flickr.com/photos/94379417@N00/4808475862/
  13. 13. what arethey sayingabout you?
  14. 14. askflickr.com/photos/francois/404908918/ focus groups
  15. 15. stats
  16. 16. http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
  17. 17. flickr.com/photos/ohiouniversitylibraries/3507674990/
  18. 18. flickr.com/photos/jrnoded/3340607045/
  19. 19. flickr.com/photos/beyondbeauty/4241128107/
  20. 20. flickr.com/photos/mmewuji/4386845410/
  21. 21. flickr.com/photos/wlscience/4200630845/
  22. 22. flickr.com/photos/92wardsenatorfe/3126053699/
  23. 23. flickr.com/photos/fornal/437703236/
  24. 24. flickr.com/photos/picturesofthings/2437232419/
  25. 25. whichis it?
  26. 26. flickr.com/photos/poblibrary/2674563551/ your processis showing
  27. 27. go whereflickr.com/photos/beavis/2425374221/ people gather
  28. 28. http://flickr.com/photos/gaetanlee/118885175/
  29. 29. pesquisaconsumo.blogspot.com/2010_04_01_archive.html
  30. 30. flickr.com/photos/pitel/507791613/
  31. 31. yourstuff
  32. 32. yourstaff
  33. 33. Textactual staff
  34. 34. actual staff
  35. 35. FindingTime
  36. 36. Change Focus
  37. 37. ask! http://flickr.com/photos/oberazzi/318947873/
  38. 38. flickr.com/photos/29106784@N02/2719649603/
  39. 39. Thank You!davidleeking.com
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