Creating Customer Experience: on the web, in the library, in the community
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Creating Customer Experience: on the web, in the library, in the community

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Creating Customer Experience: on the web, in the library, in the community Presentation Transcript

  • 1. CreatingcustomerExperience web on the in the library in the community
  • 2. What has Changed?http://www.flickr.com/photos/bestrated1/2621358221/
  • 3. http://www.flickr.com/photos/sir_mervs/2691990934/Competition
  • 4. http://www.flickr.com/photos/45688285@N00/46323500/
  • 5. http://www.flickr.com/photos/benjamingolub/3059525763/
  • 6. http://www.flickr.com/photos/rkleine/3567189079/
  • 7. Why thinkabout that?
  • 8. you have visitors. right now.What kind of experienceare they having?
  • 9. what to do? flickr.com/photos/b-tal/116220689/
  • 10. Plan yourlibrary experience flickr.com/photos/ocarchives/3952964087/
  • 11. flickr.com/photos/deansfurniture5/2462980045/
  • 12. flickr.com/photos/94379417@N00/4808475862/
  • 13. what arethey sayingabout you?
  • 14. askflickr.com/photos/francois/404908918/ focus groups
  • 15. stats
  • 16. http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
  • 17. flickr.com/photos/ohiouniversitylibraries/3507674990/
  • 18. flickr.com/photos/jrnoded/3340607045/
  • 19. flickr.com/photos/beyondbeauty/4241128107/
  • 20. flickr.com/photos/mmewuji/4386845410/
  • 21. flickr.com/photos/wlscience/4200630845/
  • 22. flickr.com/photos/92wardsenatorfe/3126053699/
  • 23. flickr.com/photos/fornal/437703236/
  • 24. flickr.com/photos/picturesofthings/2437232419/
  • 25. whichis it?
  • 26. flickr.com/photos/poblibrary/2674563551/ your processis showing
  • 27. go whereflickr.com/photos/beavis/2425374221/ people gather
  • 28. http://flickr.com/photos/gaetanlee/118885175/
  • 29. pesquisaconsumo.blogspot.com/2010_04_01_archive.html
  • 30. flickr.com/photos/pitel/507791613/
  • 31. yourstuff
  • 32. yourstaff
  • 33. Textactual staff
  • 34. actual staff
  • 35. FindingTime
  • 36. Change Focus
  • 37. ask! http://flickr.com/photos/oberazzi/318947873/
  • 38. flickr.com/photos/29106784@N02/2719649603/
  • 39. Thank You!davidleeking.com