Creating Customer Experience: on the web, in the library, in the community
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Creating Customer Experience: on the web, in the library, in the community

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Creating Customer Experience: on the web, in the library, in the community Creating Customer Experience: on the web, in the library, in the community Presentation Transcript

  • CreatingcustomerExperience web on the in the library in the community
  • What has Changed?http://www.flickr.com/photos/bestrated1/2621358221/
  • http://www.flickr.com/photos/sir_mervs/2691990934/Competition
  • http://www.flickr.com/photos/45688285@N00/46323500/
  • http://www.flickr.com/photos/benjamingolub/3059525763/
  • http://www.flickr.com/photos/rkleine/3567189079/
  • Why thinkabout that?
  • you have visitors. right now.What kind of experienceare they having?
  • what to do? flickr.com/photos/b-tal/116220689/
  • Plan yourlibrary experience flickr.com/photos/ocarchives/3952964087/
  • flickr.com/photos/deansfurniture5/2462980045/
  • flickr.com/photos/94379417@N00/4808475862/
  • what arethey sayingabout you?
  • askflickr.com/photos/francois/404908918/ focus groups
  • stats
  • http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
  • flickr.com/photos/ohiouniversitylibraries/3507674990/
  • flickr.com/photos/jrnoded/3340607045/
  • flickr.com/photos/beyondbeauty/4241128107/
  • flickr.com/photos/mmewuji/4386845410/
  • flickr.com/photos/wlscience/4200630845/
  • flickr.com/photos/92wardsenatorfe/3126053699/
  • flickr.com/photos/fornal/437703236/
  • flickr.com/photos/picturesofthings/2437232419/
  • whichis it?
  • flickr.com/photos/poblibrary/2674563551/ your processis showing
  • go whereflickr.com/photos/beavis/2425374221/ people gather
  • http://flickr.com/photos/gaetanlee/118885175/
  • pesquisaconsumo.blogspot.com/2010_04_01_archive.html
  • flickr.com/photos/pitel/507791613/
  • yourstuff
  • yourstaff
  • Textactual staff
  • actual staff
  • FindingTime
  • Change Focus
  • ask! http://flickr.com/photos/oberazzi/318947873/
  • flickr.com/photos/29106784@N02/2719649603/
  • Thank You!davidleeking.com