Identify two examples from the film clips of Active/Passive, Constructive/Destructive conflict behaviors. ( not two of each, just 2 )
Identify two examples from your personal experience of conflict responses.
The AEIOU Model for Resolving Differences A SSUME that the other person means well. Attempt to identify a positive intention, state it to the other person, and affirm that position . E XPRESS your feelings about the behavior/incident. Indicate your own specific concerns. I DENTIFY what you would like to see happen. Nondefensively, nonjudgmentally propose the changes you would like to see occur. O UTCOME EXPECTED Both positive and negative outcomes are possible. Indicate the potential negative outcome, but emphasize the positive expectations for all involved. (WIIFT?) U NDERSTANDING ON A MUTUAL BASIS Ask if the proposed change is workable for the other person. What can both parties agree to? Be open to considering alternative options . Commit to a common understanding of what is expected. .