Community Technology Program
Ensuring digital inclusion for all…
SO
Residents & neighborhoods
have the
Information technol...




Access
Literacy
Content

(reading & writing)

For residents, businesses and NGO’s

Digital Divide
Digital Inclusion...
Access to devices and the internet


Availability, cost, ease of use for connectivity to the Internet,
and end-user hardw...
◦ In Brief
 Work alongside Web Team, Seattle Channel & Cable
Office
 Started with a bulletin board and then public termi...












Ensure all residents can get to city services &
participate in city processes
Educational excellenc...








Map community assets
Staff is critical to develop strategy and build
internal & external partnerships
Reinv...
• Measures based on city & community goals
• Phone & online surveys
• Focus groups
• Data on cable, broadband use and on e...
Focus groups in multiple languages, and with the disabled
and African American community provide input on electronic
civic...








72% want to give opinion electronically
Email preferred way to get info
58% interested in community meeting v...







Broadband access, adoption & civic
engagement
Competitive annual grant program
$320K to 23 projects
Wide rang...
Civic Engagement

Job & Homelessness

Rainier Beach Empowerment Coalition enabled 15
youth journalists to post 247 headlin...
Resource hub, incl. map of computer centers
Training and networking
State Council on Digital Inclusion
Developed state def...
Covers team, plan, product, & deployment



Identify accurate requirements
Make conscious and deliberate choices
(i.e. l...


What diversity is there in the stakeholders?



How does the project team reflect that diversity?





How does prod...










National Everyone On Campaign
Pew Internet and American Life
NTIA /census report: Exploring the Digital ...
To learn about the research and evaluation projects
lead by the U.S. IMPACT Study research group and
how the IMPACT Team c...
David.keyes@seattle.gov
@diginclusion
Seattle.gov/tech
Digital Inclusion strategies & Seattle's Community Technology Program
Digital Inclusion strategies & Seattle's Community Technology Program
Digital Inclusion strategies & Seattle's Community Technology Program
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Digital Inclusion strategies & Seattle's Community Technology Program

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An overview on strategies for local government to foster digital inclusion. Presentation by David Keyes for the 2013 National League of Cities Congress mobile digital inclusion workshop. This covers the digital inclusion framework, community assessment and Community Technology programs of the City of Seattle Department of Information Technology. Also IT Equity Project management tool. For more also see seattle.gov/tech

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  • Section I: This section is intended to guide discussions with project team members to get a high-level assessment of the diversity of your stakeholders, their needs, and potential impacts of the project. This section includes:User OverviewProduct and Vendor AssessmentPublic ImpactSection II: This section contains the Project Management Checklist. This is a checklist and record of how RSJ principles are applied throughout your project. This section is filled out by the project manager to assess and track rsji-related actions and issues. Section III: This section includes a list of References and Resources.
  • Digital Inclusion strategies & Seattle's Community Technology Program

    1. 1. Community Technology Program Ensuring digital inclusion for all… SO Residents & neighborhoods have the Information technology capacity needed for • employment, • civic and cultural participation, • lifelong learning, and • access to essential services David Keyes Derrick Hall Delia Burke Vicky Yuki Seattle.gov/tech @diginclusion
    2. 2.    Access Literacy Content (reading & writing) For residents, businesses and NGO’s Digital Divide Digital Inclusion Broadband Deployment & Adoption
    3. 3. Access to devices and the internet  Availability, cost, ease of use for connectivity to the Internet, and end-user hardware and software. Assistive technology. Also tech support. Literacy in using computer and internet technologies  Skills required in order to utilize the equipment and Internet effectively for essential services, education, employment, civic engagement and cultural participation. Meaningful and useful content and services available  Services available for those in need, culturally and educationally appropriate design, marketing and placement appropriate to reach underserved communities, and enabling of content production and distribution by lower capacity residents, businesses and organizations.
    4. 4. ◦ In Brief  Work alongside Web Team, Seattle Channel & Cable Office  Started with a bulletin board and then public terminal as part of the Public Access Network (PAN)  Cable funded  ~ $1.3 million  Funds and tech assistance reinvested in the community
    5. 5.            Ensure all residents can get to city services & participate in city processes Educational excellence Youth development & violence prevention Workforce training English literacy and immigrant services Small business development Use of e- gov & essential services Civic engagement Safety & emergency preparedness Community building and problem solving Race & Social Justice
    6. 6.        Map community assets Staff is critical to develop strategy and build internal & external partnerships Reinvesting tech/telecom revenue into related purposes Leverage city funds Use trusted community liaisons Encourage best practices, evaluation and staff continuity Advisory board or council on digital inclusion brings added value
    7. 7. • Measures based on city & community goals • Phone & online surveys • Focus groups • Data on cable, broadband use and on e-civic participation, as well as barriers to use • Used in planning city services Seattle.gov/tech/indicators
    8. 8. Focus groups in multiple languages, and with the disabled and African American community provide input on electronic civic participation, Internet use and barriers to use, social media, and technology literacy needs.
    9. 9.      72% want to give opinion electronically Email preferred way to get info 58% interested in community meeting via high speed Internet 69% of those 18-25 would prefer to get urgent information from the City via text. Combined strategies important!
    10. 10.       Broadband access, adoption & civic engagement Competitive annual grant program $320K to 23 projects Wide range of community groups Match more than 1:1 Guided by Advisory Board Seattle.gov/tech/tmf Councilmember Harrell with grantees at City Hall
    11. 11. Civic Engagement Job & Homelessness Rainier Beach Empowerment Coalition enabled 15 youth journalists to post 247 headlines on issues they care about Children & Families TAF engaged 24 youth of color in learning robotics, blogging and genetics Jubilee Women’s Center helped over 100 low income women gain MS Office Certification & other tech skills Education Rainier Vista Tech Center provided computer-based ESL classes to 60 immigrants and refugees
    12. 12. Resource hub, incl. map of computer centers Training and networking State Council on Digital Inclusion Developed state definition of digital inclusion/ community technology ◦ BTOP Public Computing project ◦ ◦ ◦ ◦  35 Centers  Workforce Development Council  Computers in Courthouses, Libraries and community Communitiesconnect.org
    13. 13. Covers team, plan, product, & deployment   Identify accurate requirements Make conscious and deliberate choices (i.e. languages)  Identify and eliminate unintended barriers  Improve user acceptance Link to Tool
    14. 14.  What diversity is there in the stakeholders?  How does the project team reflect that diversity?   How does product design/selection ensure best outcome? How are differing needs of user groups met throughout the project lifecycle? • • Outreach Training • Support
    15. 15.         National Everyone On Campaign Pew Internet and American Life NTIA /census report: Exploring the Digital Nation Communities Connect Network Seattle Digital Inclusion Framework Seattle Information Technology Equity Project Management Tool Seattle Race and Social Justice Initiative Seattle Information Technology Indicators Connecting People for Development Study
    16. 16. To learn about the research and evaluation projects lead by the U.S. IMPACT Study research group and how the IMPACT Team can help your library through implementing strategic evaluation, workshops, research, visit: http://tascha.washington.edu/usimpact/ Learn about the project team and download a copy of the extended report: http://tascha.uw.edu/projects/digitalinclusion-framework/ Find out more about IMLS initiatives to help community leaders make strategic decisions about technology investments at http://www.imls.gov/about/digitally_inclusi ve_communities.aspx
    17. 17. David.keyes@seattle.gov @diginclusion Seattle.gov/tech
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