2. ICT Mission Statement
A progressive and well-managed technology
infrastructure is the cornerstone of modern
organisational success. The goals of the Office
of Information Technology Department relate
to and complement the business goals of
It follows that the mission of the department is:
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3. To provide services of outstanding quality to our clients as measured by their
To provide services that assist in and complement business projects.
To provide an information technology infrastructure that contributes to the
competitive position of Hughes Insurance as a business.
To stay current with technology in order to play a productive role in the
provision of new products and services.
To assist the business with the achievement of operational efficiency through
effective use of our services.
To provide the opportunity for employees to achieve satisfaction from their
jobs by virtue of the work itself and to provide the training and experience
needed for them to realize their full potential.
To actively contribute to the well being of the business that we serve.
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4. Current Key Projects
Business Continuity / Disaster Recovery
In partnership with HP Business Continuity Services, to setup and maintain an off-site contingency for
our Head Office critical systems in the event of a major business disruption.
Scheduled to begin in September 2009.
Network Topology / Infrastructure Upgrade
In conjunction with ISO/IEC 27001:2005 continued Certification, migration from an out-dated leased
line, non-resilient network infrastructure to a fully-meshed modern EtherVPN network topology.
Completion date is May 2010.
Head Office and branch office interior upgrade in line with the modern up-to-date Hughes Insurance
image. Also, upgrading communications equipment and security.
Infrastructure Security Enhancements
Active Directory and Group Policy enhancements; Routers and Switches IOS upgrades; Confidential
Waste Disposal; Improvements in network monitoring to provide a proactive approach to possible
Staff Training and Awareness Programs
HughesNews newsletter ICT section; Improved email circulation of awareness issues; planned face-
face training; FAQ section on HughesNET
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5. Achievements so far…
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6. Looking to the future
We are living through some of the biggest
changes the world has ever seen. The digital
revolution is transforming the way we
interact – how we live, work and play. At
the same time, growing awareness of the
sustainability challenges facing businesses
are forcing us to join this revolution or face
being left behind.
Information and communication technology (ICT)
facilitates sustainable development. If we develop
and apply ICT badly, the business will suffer. We
would be unable to provide our current and potential
customers with new and emerging ways of doing
business and fall behind our competitors.
If we apply ICT well, the rewards could be enormous.
Customer awareness of Hughes Insurance and ease of
access to the fruits of our business would increase
The sustainability challenges facing an ICT
Department are complex, just as in other
departments. This should not, however, prevent such
a department from dealing with the issues and so
being key to the business reaping maximum benefit.
Sustainability leadership is necessary if the benefits
are to be real and realised.
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7. Why me?
12 years business and ICT experience throughout various types of
Over 3 years experience working for Hughes Insurance.
Educated to degree level & a qualified Microsoft Certified Engineer.
Highly motivated and a positive personality.
Proactive daily approach to responsibilities, I enjoy being one step
Team Player & equally effective as an individual.
“We are what we repeatedly do. Excellence, therefore, is not an act
but a habit.” Aristotle
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8. Thank you for your time…
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