STREAMLINING SERVICE FOR
DISTANCE EDUCATION LIBRARY
USERS THROUGH THE NEW USER
REGISTRATION: UNIQUE
CUSTOMIZATIONS FOR ILL...
Background
 University of Memphis
 23,000 Students
 900 Full Time Faculty
 Main Campus, Downtown, Lambuth Campus,
eCam...
Problems with Registration
 Hold for Pickup v. Mail to Address
 Limited options depending on patron’s
campus/status
 Co...
New Authorized Users Form
 Changes to HTML form
 Addition of new drop-down menus
 Changes to values/labels for option d...
Demonstration of Features
 Drop-down menus
 Auto-fills
 Limited options
 Dynamic instructions
 Demo available at:
htt...
Outcomes
 Nearly eliminated need to correct ILL user
information
 Fewer requests cancelled in error (for local
materials...
Code & Confessions
 Code is available at:
https://github.com/mjabaily/ILL
 Works well for us
 But…
 I am an amateur co...
Questions? Comments?
Matt Jabaily
(901) 678-3896
mjabaily@memphis.edu
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Streamlining Service for Distance Education Library Users through the New User Registration: Unique Customizations for ILLiad Web Pages

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Presentation by Susan Wood and Matt Jabaily

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Streamlining Service for Distance Education Library Users through the New User Registration: Unique Customizations for ILLiad Web Pages

  1. 1. STREAMLINING SERVICE FOR DISTANCE EDUCATION LIBRARY USERS THROUGH THE NEW USER REGISTRATION: UNIQUE CUSTOMIZATIONS FOR ILLIAD WEB PAGES Matt Jabaily, ILS Librarian, University of Memphis Susan Wood, ILL Librarian, University of Memphis
  2. 2. Background  University of Memphis  23,000 Students  900 Full Time Faculty  Main Campus, Downtown, Lambuth Campus, eCampus  ILLiad Interlibrary Loan  LDAP Authentication (All ILL Users Authenticated)
  3. 3. Problems with Registration  Hold for Pickup v. Mail to Address  Limited options depending on patron’s campus/status  Confusing terminology  Uncertainty about address  New campus and distance programs complexities  Too many options; long dropdown  Faculty office delivery underutilized  Registration correction required for ¼ of patrons
  4. 4. New Authorized Users Form  Changes to HTML form  Addition of new drop-down menus  Changes to values/labels for option drop-down  Calling functions “onchange”  Added JavaScript file  Adds instructions based on other criteria  Fills in options/address according to campus/status  Suppresses unavailable hold/mail option
  5. 5. Demonstration of Features  Drop-down menus  Auto-fills  Limited options  Dynamic instructions  Demo available at: http://jabaily.com/ill/registration.htm
  6. 6. Outcomes  Nearly eliminated need to correct ILL user information  Fewer requests cancelled in error (for local materials requested by Lambuth/distance users)  Increased use of department office delivery  No known failed registrations or reported form malfunctions as a result of changes
  7. 7. Code & Confessions  Code is available at: https://github.com/mjabaily/ILL  Works well for us  But…  I am an amateur coder  Solutions may not be the most elegant  Commenting is a little inconsistent  Will need modification for other sites
  8. 8. Questions? Comments? Matt Jabaily (901) 678-3896 mjabaily@memphis.edu
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