Let the Numbers Speak: ILL Assessment

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We will discuss the importance of assessment of ILL activities on user service, department procedures and workflow, and collection development. While ILL management systems provide many other reports, we rarely take full advantage of them. Which reports should we use? How might they be used for evaluation? How often would we look at those reports? We will propose answers to all these questions and present some examples of assessment from our ILL department. Presentation by Ingrid Moisil

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Let the Numbers Speak: ILL Assessment

  1. 1. Numbers sculpture
  2. 2. ILL Activity Data Collection Library Annual Stats
  3. 3. ILL Activity Data Collection Library Annual Stats Data Analysis
  4. 4. ILL Activity Data Collection Library Annual Stats Data Analysis
  5. 5. ILL Activity Data Collection Library Annual Stats Data Analysis Collection development Instruction Policies
  6. 6. Where is this? 1. Switzerland 2. Alberta 3. Colorado
  7. 7. It’s not about the software! Floatting Bubbles
  8. 8. Four seasons Daily Daily Quarterly Yearly Collect data when necessary
  9. 9. Sample (some of) the data Picking flowers
  10. 10. Schedule data collection Calendar
  11. 11. Can you guess what it is yet? Choose the appropriate output format
  12. 12. Apples Check definitions Oranges ...regularly
  13. 13. Numbers Archive for future use
  14. 14. Writing in the Agenda Record changes (workflow, policies, etc.)
  15. 15. She works hard for the money Perform the data collection process yourself, at least once
  16. 16. Numbers
  17. 17. Abacus , Misunderstood Learn advanced Excel functions
  18. 18. Numb3rs5 Trends in ILL activity
  19. 19. Numb3rs5 Cancelled requests
  20. 20. Numb3rs5 Usage by department/faculty
  21. 21. Numb3rs5 Turn-around times
  22. 22. Numb3rs5 Items not picked up by users
  23. 23. Numb3rs5 Usage by usage type
  24. 24. Numb3rs5 User fees
  25. 25. Numb3rs5 Non-supplied requests
  26. 26. Numb3rs5 Requests by publisher
  27. 27. Numb3rs5 Requests by publication date
  28. 28. Numb3rs5 Requests filled with open access materials
  29. 29. I ngr i d Moi si l Uni ver si t y of Ot t awa I ngr i d.moi si l @uot t awa.ca ThankYouKeys
  30. 30. Photographs: "Numbers sculpture statue thing at the MIT 150th birthday event" by Chris Devers. Licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 2.0 Generic license. Accessed 4 September 2013. http://www.flickr.com/photos/cdevers/5674108496/ "Floating bubbles" by Stuart Webster. Licensed under a Creative Commons Attribution 2.0 Generic license. Accessed 6 September 2013. http://www.flickr.com/photos/stuartwebster/3518954749/ "Four seasons" by “Owen B”. Licensed under a Creative Commons Attribution-Noncommercial 2.0 Generic license. Accessed 6 September 2013. http://www.flickr.com/photos/owenbushell/3941794138/ "Picking flowers" by Sonja Laukkanen. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/40056159@N05/7912856840/ “Calendar” pictures by “tomylees”. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic license. Accessed 6 September 2013. http://www.flickr.com/photos/71256895@N00/ "Can you guess what it is yet?" by Kay Williams. Licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/23351536@N07/8307180290/ "Apples" by Aran Burton. Licensed under a Creative Commons Attribution-Noncommercial 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/68877365@N07/9499872286/ "Oranges" by Iqbal Osman. Licensed under a Creative Commons Attribution 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/82066314@N06/9223535820/ "Numbers" by Lisa Risager. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic license. Accessed 4 September 2013. http://www.flickr.com/photos/risager/3058107393/
  31. 31. "Writing in the Agenda" by Mikel Agirregabiria. Licensed under a Creative Commons Attribution-Noncommercial- Share Alike 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/agirregabiria/3499503013/ "She works hard for the money" by “solcookie”. Licensed under a Creative Commons Attribution-Noncommercial- Share Alike 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/solcookie/481972360/ "Numbers" by Andy Schultz. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic license. Accessed 4 September 2013. http://www.flickr.com/photos/aschultz/3341941595/ "Abacus, Misunderstood" by “rosefirerising”. Licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/rosefirerising/407262420/ "Numb3rs5" by Timo Waltari. Licensed under a Creative Commons Attribution-Share Alike 2.0 Generic license. Accessed 4 September 2013. http://www.flickr.com/photos/waltimo/3848129138/ "ThankYouKeys" by David Feng. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/fenng/4134953185/

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