• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You
 

How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You

on

  • 248 views

Everyone enjoys happy patron comments that lift our spirits. However, we need more. We need to know our services are provided the results and, more importantly, the value our patrons’ desire. I ...

Everyone enjoys happy patron comments that lift our spirits. However, we need more. We need to know our services are provided the results and, more importantly, the value our patrons’ desire. I will talk about a survey and focus group that we completed to learn more. With the information gathered, we made adjustments to workflow and provided better “evidence” to our leadership on the impact we have on our faculty, staff, and students. Presentation by Lars Leon & Micquel Little

Statistics

Views

Total Views
248
Views on SlideShare
248
Embed Views
0

Actions

Likes
0
Downloads
2
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft Word

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You Document Transcript

    • 12th Northwest Interlibrary Loan and Resource Sharing Conference September 13, 2013 How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You Lars Leon, University of Kansas Libraries (KU) Micquel Little, St. John Fisher College (SJFC) Purpose of our research “Failure to use the data may be hazardous to your future.” - David Shulenburger @ ARL Assessment Conference 2010 Process (survey and analysis) Satisfaction and value survey to every local patron who received at least one loan or copy from one of our resource sharing services o Satisfaction, For each service we asked:  “How satisfied were you with this service over the past 9 months” with choices of “Very satisfied, Somewhat satisfied, Somewhat dissatisfied, Very dissatisfied, Haven’t used”  Why? (e.g. speed, quality, etc.) o Value, we then asked:  “We want to better understand the value our services bring to your classroom and research needs. Please indicate the importance of our services to your work:” “Very Important”, “Somewhat Important”, “Not Important”, “Other”  “Please briefly describe the value our services provide (e.g. importance to research, importance to teaching, etc.) o We asked “Is there anything else you would like to tell us about our resource sharing services?” Results – KU and SJFC Mostly highly satisfied patrons with comments that: o Affirm current practices and suggest changes to practices, policies, and more. o Help with marketing efforts o Can be used with cost study information o Tie in with other assessment initiatives Does this matter to public and other types of libraries? o New York Public Library completed same survey o Also saw satisfaction and value information that can help with workflow, marketing, sharing with stakeholders and more. Comparison between KU and SJFC o Speed, Access, People, Quality o Patron’s perception of ILL Services is Very Important to their library usage
    • 12th Northwest Interlibrary Loan and Resource Sharing Conference September 13, 2013 Why Shouldit Matter to You(including Next Steps) o How does this support library assessment o Looking at cost savings for ILL Borrows versus subscription o Time o How else o Are you defining your outcomes? o Do you see your place in support of institutional relevance and other strategic directions? How you are supporting your patrons? How do you support your faculty, staff, students, public (in their words)? o “User-centered” – how do you know what to focus your resources on? The really cool part ~ ILL and resource sharing – we can take the lead and “mobilize library administrators” (Oakleaf) Actions to consider Something I should do: Something my team should do: Something my library should do: Contacts: Lars Leon, University of Kansas Libraries Lawrence, KS lleon@ku.edu or 785.864.3073 Micquel Little, St. John Fisher College Rochester, NY mlittle@sjfc.edu or 585.385.7340 Resource Oakleaf, Megan. The Value of Academic Libraries: A Comprehensive Research Review and Report. Chicago: Association of College and Research Libraries, 2010.Available www.acrl.ala.org/value/?page_id=21