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Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
Relationships and virtual collaboration design
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Relationships and virtual collaboration design

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How thinking concretely about and supporting 1-to-1 relationships within a collaboration can make it much more effective. Was the basis of a discussion at the Radical Real Time online Unconference on …

How thinking concretely about and supporting 1-to-1 relationships within a collaboration can make it much more effective. Was the basis of a discussion at the Radical Real Time online Unconference on June 5, 2010

Published in: Business, Education, Technology
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  • 1. 1
    Relationship and Virtual Collaboration Design
    Radical Real-Time
    June 5, 2010
    1
    1
  • 2. 2
    For the next hour…
    Describe a method of building stronger online collaborations by combining (on the same platform)
    A specific social networking approach and
    Structured problem solving
    Share a partial “inspiration” (very successful)
    Share a more thorough partial implementation
    Identify some challenges
    Discuss how to improve approach and overcome challenges
  • 3. For the next hour…
    Describe a method of building stronger online collaborations by combining (on the same platform)
    A specific social networking approach and
    Structured problem solving
    Share a partial “inspiration” (very successful)
    Share a more thorough partial implementation
    Fast !!
    Identify some challenges
    Discuss how to improve approach and overcome challenges
    3
  • 4. 4
    Broader discussion
    Questions
    Ideas for improvement
    How is this different or the same from what you’ve seen elsewhere?
    What else should we be thinking about?
  • 5. 5
    Collaboration process promises benefits
    Better solutions due to cognitive diversity
    More commitment to the results, because we were part of creating them
    Methods for:
    • Integrating diverse views
    • 6. Managing the human elements
    +
    Diverse perspectives and expertise
  • 7. 6
    Collaborative success comes from conversations that generate:
    Solutions
    Meta-knowledge (other people to talk with)
    Problem reformulation
    Source: Rob Cross, Lee Sproull, More than an answer: Information Relationships for Actionable Knowledge; ORGANIZATION SCIENCE, Vol. 15, No. 4, July-August 2004, pp. 446-462
  • 8. 7
    Wiki
    Success requires many ingredients
    Right processes to start
    Important issue
    +
    +
    Right processes to maintain
    =
    +
    +
    Right people
    +
    +
    Right information
    Trusted connection
    +
    Right support
  • 9. 8
    We know we can’t just throw people in a room and get a team that works well..
    Picture by Allan Edwards, Flickr
  • 10. 9
    …and a technologically-enabled process must meet technical and social needs.
  • 11. 10
    Human element critical to collaboration
    Usually what the designer has in mind
    Often not thought about explicitly
  • 12. 11
    Creating strong relationships requires specific mindset and actions
    Move forward
    Listen
    Help the other person
    Remove barriers
    Reengage after inevitable setbacks
    Maintain steady contact
    Commit to Other’s Growth and Development
  • 13. 12
    People who are looking for help should:
    Offer to help first
    Display a general motive to help
    Know the business case for getting help – how important is this project (really)
    Make the interaction as effective as possible
  • 14. 13
    13
    Polymath is an online math problem solving network – and an inspiration
  • 15. 14
    14
    Polymath collaboration structure
  • 16. 15
    15
    Polymath results
  • 17. 16
    16
    Civic Connect is project of Civic Consulting Alliance
  • 18. 17
    17
    CCA wanted to capitalize on its alumni and friends
    Network of alumni and friends
    Consultants and other professionals energized about the organization
    Have full-time jobs with intermittent opportunities (e.g., week between projects)
    Extremely well-connected
    Part of large offices with other professionals in Chicago
    Members of large multi-national firms
    Existing mechanisms
    5th Thursday cocktail parties (2-4 x per year)
    E-newsletter (about 800)
    LinkedIn group (about 150)
  • 19. 18
    One platform provides both social network and problem solving approach
    Focused social network
    Profiles
    Answers to questions
    Problem solving method
    Structured asynchronous
    • Inch pebbles
    • 20. Analysis results
    Executed through
    • Discussion forums (topics being address)
    • 21. Wiki pages (fixed items)
    Structured synchronous
    • Sandwich meetings
    Executed through Webex (or similar)
    Facilitated with Compendium
  • 22. 19
    Solution advancing and conversation process
  • 23. 20
    Individual profile help get interactions started
    CCA-Pilot Q&A is critical:
    • What are you good at helping people with?
    • 24. What problem-solving experience continue to influence your thinking and approach to new problems?
    • 25. What books or people have influenced your thinking about problem-solving?
    • 26. What broad scale issues or problems most capture your attention today?
    • 27. What have you done to help someone (don't have to name names!!) who is also in Civic Connect?
    Identifying objectives is critical:
    • What are you trying to accomplish (so others can help you)?
  • 21
    21
    Community owners can use tactics that drive participation
    Talk to influentials more, others less.
    Increase the number of interactions.
    Solicit opinions
    People with vested interests
    Create a challenge to overcome,
    Create a poll, allow people to vote.
    Remove unused features.
    Mention names more often.
    Arrange time-specific activities.
    Advertise for a volunteer helper.
    Ideas adapted from FeverBee – by Richard Millington
  • 28. 22
    22
    22
    Good topics to drive participation focus on the members as people
    Ask them generically about themselves.
    Ask about likes/dislikes.
    Get people to agree/re-affirmation their beliefs.
    Discuss seasonal stories.
    Anxieties.
    Ask for advice.
    Breaking news/gossip.
    Reminisce.
    Aspirations.
    Treat members like people !!!
    Suggested in FeverBee by Richard Millington
  • 29. 23
    Problem-solving with hypothesis-driven “inch pebbles”
  • 30. 24
    Sample “inch pebbles”
  • 31. 25
    Challenges of the launch
  • 32. 26
    Other challenges
    Developing a suitable technology (alpha site now migrated to new technology)
    Managing the community
  • 33. 27
    Broader discussion
    Questions
    Ideas for improvement
    How is this different or the same from what you’ve seen elsewhere?
    What else should we be thinking about?

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