1<br />Relationship and Virtual Collaboration Design<br />Radical  Real-Time<br />June 5, 2010<br />1<br />1<br />
2<br />For the next hour…<br />Describe a method of building stronger online collaborations by combining (on the same plat...
For the next hour…<br />Describe a method of building stronger online collaborations by combining (on the same platform)<b...
4<br />Broader discussion<br />Questions<br />Ideas for improvement<br />How is this different or the same from what you’v...
5<br />Collaboration process promises benefits<br />Better solutions due to cognitive diversity<br />More commitment to th...
Managing the human elements</li></ul>+<br />Diverse perspectives and expertise<br />
6<br />Collaborative success comes from conversations that generate:<br />Solutions<br />Meta-knowledge (other people to t...
7<br />Wiki<br />Success requires many ingredients<br />Right processes to start<br />Important issue<br />+<br />+<br />R...
8<br />We know we can’t just throw people in a room and get a team that works well..<br />Picture by Allan Edwards, Flickr...
9<br />…and a technologically-enabled process must meet technical and social needs.<br />
10<br />Human element critical to collaboration<br />Usually what the designer has in mind<br />Often not thought about ex...
11<br />Creating strong relationships requires specific mindset and actions<br />Move forward<br />Listen<br />Help the ot...
12<br />People who are looking for help should:<br />Offer to help first<br />Display a general motive to help<br />Know t...
13<br />13<br />Polymath is an online math problem solving network – and an inspiration<br />
14<br />14<br />Polymath collaboration structure<br />
15<br />15<br />Polymath results<br />
16<br />16<br />Civic Connect is project of Civic Consulting Alliance<br />
17<br />17<br />CCA wanted to capitalize on its alumni and friends<br />Network of alumni and friends<br />Consultants and...
18<br />One platform provides both social network and problem solving approach<br />Focused social network<br />Profiles<b...
Analysis results</li></ul>Executed through<br /><ul><li>Discussion forums (topics being address)
Wiki pages (fixed items)</li></ul>Structured synchronous<br /><ul><li>Sandwich meetings</li></ul>Executed through Webex (o...
19<br />Solution advancing and conversation process<br />
20<br />Individual profile help get interactions started<br />CCA-Pilot Q&A is critical:<br /><ul><li>What are you good at...
What problem-solving experience continue to influence your thinking and approach to new problems?
What books or people have influenced your thinking about problem-solving?
What broad scale issues or problems most capture your attention today?
What have you done to help someone (don't have to name names!!) who is also in Civic Connect?</li></ul>Identifying objecti...
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Relationships and virtual collaboration design

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How thinking concretely about and supporting 1-to-1 relationships within a collaboration can make it much more effective. Was the basis of a discussion at the Radical Real Time online Unconference on June 5, 2010

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Relationships and virtual collaboration design

  1. 1. 1<br />Relationship and Virtual Collaboration Design<br />Radical Real-Time<br />June 5, 2010<br />1<br />1<br />
  2. 2. 2<br />For the next hour…<br />Describe a method of building stronger online collaborations by combining (on the same platform)<br />A specific social networking approach and<br />Structured problem solving<br />Share a partial “inspiration” (very successful)<br />Share a more thorough partial implementation<br />Identify some challenges<br />Discuss how to improve approach and overcome challenges<br />
  3. 3. For the next hour…<br />Describe a method of building stronger online collaborations by combining (on the same platform)<br />A specific social networking approach and<br />Structured problem solving<br />Share a partial “inspiration” (very successful)<br />Share a more thorough partial implementation<br />Fast !!<br />Identify some challenges<br />Discuss how to improve approach and overcome challenges<br />3<br />
  4. 4. 4<br />Broader discussion<br />Questions<br />Ideas for improvement<br />How is this different or the same from what you’ve seen elsewhere?<br />What else should we be thinking about?<br />
  5. 5. 5<br />Collaboration process promises benefits<br />Better solutions due to cognitive diversity<br />More commitment to the results, because we were part of creating them<br />Methods for:<br /><ul><li>Integrating diverse views
  6. 6. Managing the human elements</li></ul>+<br />Diverse perspectives and expertise<br />
  7. 7. 6<br />Collaborative success comes from conversations that generate:<br />Solutions<br />Meta-knowledge (other people to talk with)<br />Problem reformulation<br />Source: Rob Cross, Lee Sproull, More than an answer: Information Relationships for Actionable Knowledge; ORGANIZATION SCIENCE, Vol. 15, No. 4, July-August 2004, pp. 446-462 <br />
  8. 8. 7<br />Wiki<br />Success requires many ingredients<br />Right processes to start<br />Important issue<br />+<br />+<br />Right processes to maintain<br />=<br />+<br />+<br />Right people<br />+<br />+<br />Right information<br />Trusted connection<br />+<br />Right support<br />
  9. 9. 8<br />We know we can’t just throw people in a room and get a team that works well..<br />Picture by Allan Edwards, Flickr<br />
  10. 10. 9<br />…and a technologically-enabled process must meet technical and social needs.<br />
  11. 11. 10<br />Human element critical to collaboration<br />Usually what the designer has in mind<br />Often not thought about explicitly<br />
  12. 12. 11<br />Creating strong relationships requires specific mindset and actions<br />Move forward<br />Listen<br />Help the other person<br />Remove barriers<br />Reengage after inevitable setbacks<br />Maintain steady contact<br />Commit to Other’s Growth and Development<br />
  13. 13. 12<br />People who are looking for help should:<br />Offer to help first<br />Display a general motive to help<br />Know the business case for getting help – how important is this project (really) <br />Make the interaction as effective as possible<br />
  14. 14. 13<br />13<br />Polymath is an online math problem solving network – and an inspiration<br />
  15. 15. 14<br />14<br />Polymath collaboration structure<br />
  16. 16. 15<br />15<br />Polymath results<br />
  17. 17. 16<br />16<br />Civic Connect is project of Civic Consulting Alliance<br />
  18. 18. 17<br />17<br />CCA wanted to capitalize on its alumni and friends<br />Network of alumni and friends<br />Consultants and other professionals energized about the organization<br />Have full-time jobs with intermittent opportunities (e.g., week between projects)<br />Extremely well-connected<br />Part of large offices with other professionals in Chicago<br />Members of large multi-national firms<br />Existing mechanisms<br />5th Thursday cocktail parties (2-4 x per year)<br />E-newsletter (about 800)<br />LinkedIn group (about 150)<br />
  19. 19. 18<br />One platform provides both social network and problem solving approach<br />Focused social network<br />Profiles<br />Answers to questions<br />Problem solving method<br />Structured asynchronous<br /><ul><li>Inch pebbles
  20. 20. Analysis results</li></ul>Executed through<br /><ul><li>Discussion forums (topics being address)
  21. 21. Wiki pages (fixed items)</li></ul>Structured synchronous<br /><ul><li>Sandwich meetings</li></ul>Executed through Webex (or similar)<br />Facilitated with Compendium<br />
  22. 22. 19<br />Solution advancing and conversation process<br />
  23. 23. 20<br />Individual profile help get interactions started<br />CCA-Pilot Q&A is critical:<br /><ul><li>What are you good at helping people with?
  24. 24. What problem-solving experience continue to influence your thinking and approach to new problems?
  25. 25. What books or people have influenced your thinking about problem-solving?
  26. 26. What broad scale issues or problems most capture your attention today?
  27. 27. What have you done to help someone (don't have to name names!!) who is also in Civic Connect?</li></ul>Identifying objectives is critical:<br /><ul><li>What are you trying to accomplish (so others can help you)?</li></li></ul><li>21<br />21<br />Community owners can use tactics that drive participation<br />Talk to influentials more, others less. <br />Increase the number of interactions. <br />Solicit opinions <br />People with vested interests <br />Create a challenge to overcome, <br />Create a poll, allow people to vote. <br />Remove unused features. <br />Mention names more often. <br />Arrange time-specific activities. <br />Advertise for a volunteer helper.<br />Ideas adapted from FeverBee – by Richard Millington<br />
  28. 28. 22<br />22<br />22<br />Good topics to drive participation focus on the members as people<br />Ask them generically about themselves. <br />Ask about likes/dislikes. <br />Get people to agree/re-affirmation their beliefs. <br />Discuss seasonal stories.<br />Anxieties. <br />Ask for advice. <br />Breaking news/gossip. <br />Reminisce. <br />Aspirations. <br />Treat members like people !!!<br />Suggested in FeverBee by Richard Millington<br />
  29. 29. 23<br />Problem-solving with hypothesis-driven “inch pebbles”<br />
  30. 30. 24<br /> Sample “inch pebbles”<br />
  31. 31. 25<br /> Challenges of the launch<br />
  32. 32. 26<br />Other challenges<br />Developing a suitable technology (alpha site now migrated to new technology)<br />Managing the community<br />
  33. 33. 27<br />Broader discussion<br />Questions<br />Ideas for improvement<br />How is this different or the same from what you’ve seen elsewhere?<br />What else should we be thinking about?<br />
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