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fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services
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fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services

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  • 1. www.spagoworld.org OSS for Quality Monitoring in IT Projects and Services Davide Dalle Carbonare Engineerings Competence Center for Quality November 9, 2010 - Grenoble www.eng.it Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License.
  • 2. Spago4Q is The free/open source platform to measure, analyze and monitor the Quality of Products, Processes and Services 2www.spago4q.org
  • 3. Spago4Q - Architecture 3www.spago4q.org
  • 4. Metamodel 4www.spago4q.org
  • 5. PMAI PLAN MEASURE defining a set of metrics, based on the including the collection of data, and the GQM approach, and possible dimensions computation of metric values and global of analysis performance value IMPROVE ASSESS analyzing in detail each value below presenting results through dashboards expected thresholds in order to find and reports according to the user profile possible problems and role Source: Buglione L., Misurare il Software. Quantità, qualità, standards e miglioramento di processo nell’Information & Communication Technology, FrancoAngeli, 3/ed, 2008, ISBN 978-88-464-9271-5 5www.spago4q.org
  • 6. Data Flow Tools Extractors Spago4Q DWH Report Comp. Rules KPI Values KPI Document Quality Models 6www.spago4q.org
  • 7. Step 1 - Metrics & Model Definition Declaration of a complete Quality Model, with the definition of the analysis dimensions the concepts to measure the metrics to apply to project’s workproducts 7www.spago4q.org
  • 8. Step 2 - Weights & Threshold Definition Couple each metric with the respective weight Define the specific thresholds 8www.spago4q.org
  • 9. Step 3 - Data Gathering The DWH is filled according to the defined Data Interfaces XML file Database Default / Custom Spago4Q Extractors DWH WS 9www.spago4q.org
  • 10. Step 4 - Overall Performance Calculation Compute the Key Performance Indicators and display them according to their Thresholds 10www.spago4q.org
  • 11. Step 5 - Reporting Sets of reports and dashboards could be defined and configured to satisfy reporting and managerial needs 11www.spago4q.org
  • 12. Use Case European Commission Directorate General for Regional Policy (DG-REGIO) Project Portal Estimation Risk process Management Peer review management Tracker Tool Project Work order Change req. Management Document Req. Mang . tool Central resource Extractors Test manag. pool Repositories Defects man. Issue manag Deliv manag . Help desk 3 Level Help desk 2 Level DGREGIO Incident and problem management tool Help desk 1Level 12www.spago4q.org
  • 13. Use Case – Thats a running project for an Italian Region ... 13www.spago4q.org
  • 14. Use Case – Thats a running project for an Italian Region ... Ticket Surveys Document Portal integration System Management CTI Computer Telephony Help Desk Integration Service Monitoring Reports SLA KPIs Service Level Agreement 14www.spago4q.org
  • 15. Demo 15www.spago4q.org

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