www.spagoworld.org                     OSS for Quality Monitoring in                               IT Projects and Service...
Spago4Q is          The free/open source platform to            measure, analyze and monitor                    the Qualit...
Spago4Q - Architecture                                   3www.spago4q.org
Metamodel                      4www.spago4q.org
PMAI             PLAN                                                             MEASURE             defining a set of me...
Data Flow      Tools                        Extractors    Spago4Q                                        DWH              ...
Step 1 - Metrics & Model Definition Declaration of a complete Quality Model, with the definition of      the analysis dime...
Step 2 - Weights & Threshold Definition    Couple each metric with    the respective weight    Define the specific    thre...
Step 3 - Data Gathering                                    The DWH is filled according to the                             ...
Step 4 - Overall Performance Calculation                  Compute the Key Performance Indicators and                  disp...
Step 5 - Reporting    Sets of reports and dashboards could be    defined and configured to satisfy reporting    and manage...
Use Case                                 European Commission                   Directorate General for Regional Policy (DG...
Use Case – Thats a running project for an Italian Region ...                                                              ...
Use Case – Thats a running project for an Italian Region ...              Ticket                Surveys                   ...
Demo                  15www.spago4q.org
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fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services

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fOSSa 2010 - Spago4Q: OSS for Quality Monitoring in IT Projects and Services

  1. 1. www.spagoworld.org OSS for Quality Monitoring in IT Projects and Services Davide Dalle Carbonare Engineerings Competence Center for Quality November 9, 2010 - Grenoble www.eng.it Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Italy License.
  2. 2. Spago4Q is The free/open source platform to measure, analyze and monitor the Quality of Products, Processes and Services 2www.spago4q.org
  3. 3. Spago4Q - Architecture 3www.spago4q.org
  4. 4. Metamodel 4www.spago4q.org
  5. 5. PMAI PLAN MEASURE defining a set of metrics, based on the including the collection of data, and the GQM approach, and possible dimensions computation of metric values and global of analysis performance value IMPROVE ASSESS analyzing in detail each value below presenting results through dashboards expected thresholds in order to find and reports according to the user profile possible problems and role Source: Buglione L., Misurare il Software. Quantità, qualità, standards e miglioramento di processo nell’Information & Communication Technology, FrancoAngeli, 3/ed, 2008, ISBN 978-88-464-9271-5 5www.spago4q.org
  6. 6. Data Flow Tools Extractors Spago4Q DWH Report Comp. Rules KPI Values KPI Document Quality Models 6www.spago4q.org
  7. 7. Step 1 - Metrics & Model Definition Declaration of a complete Quality Model, with the definition of the analysis dimensions the concepts to measure the metrics to apply to project’s workproducts 7www.spago4q.org
  8. 8. Step 2 - Weights & Threshold Definition Couple each metric with the respective weight Define the specific thresholds 8www.spago4q.org
  9. 9. Step 3 - Data Gathering The DWH is filled according to the defined Data Interfaces XML file Database Default / Custom Spago4Q Extractors DWH WS 9www.spago4q.org
  10. 10. Step 4 - Overall Performance Calculation Compute the Key Performance Indicators and display them according to their Thresholds 10www.spago4q.org
  11. 11. Step 5 - Reporting Sets of reports and dashboards could be defined and configured to satisfy reporting and managerial needs 11www.spago4q.org
  12. 12. Use Case European Commission Directorate General for Regional Policy (DG-REGIO) Project Portal Estimation Risk process Management Peer review management Tracker Tool Project Work order Change req. Management Document Req. Mang . tool Central resource Extractors Test manag. pool Repositories Defects man. Issue manag Deliv manag . Help desk 3 Level Help desk 2 Level DGREGIO Incident and problem management tool Help desk 1Level 12www.spago4q.org
  13. 13. Use Case – Thats a running project for an Italian Region ... 13www.spago4q.org
  14. 14. Use Case – Thats a running project for an Italian Region ... Ticket Surveys Document Portal integration System Management CTI Computer Telephony Help Desk Integration Service Monitoring Reports SLA KPIs Service Level Agreement 14www.spago4q.org
  15. 15. Demo 15www.spago4q.org

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