Why Uc What To Look For
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Why Uc What To Look For

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what to look for when investing in Unified communication solutions

what to look for when investing in Unified communication solutions

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Why Uc What To Look For Why Uc What To Look For Presentation Transcript

  • WHY BUSINESSES NEED UNIFIED COMMUNICATIONS? Powered by esna technologies Inc.
  • Enterprise Communications Current end-user experience
    • Multiple communication methods and devices
    • Different interfaces and technologies
    • Lack of integration or simplicity to access and use effectively
    Cell Phone Voice Mail Desk Phone Fax E-Mail Conferencing
  • Today’s Business Environment What customers are telling us
    • Communications tools don’t work well together
    • Multiple directories are inconvenient
    • Switching between tools is awkward
    • PC and phone are not integrated
    • Can’t access data from many locations and devices
    • Phone
    • Web browser
    • Mobile device
    • Computers are disconnected from communications tools
    • Hard to transfer data between PC and other devices
    • No integration between devices and PC applications
    • Time-consuming to transition from PC to other devices
  •  
  •  
  • Communication is too complex & Costly! The average small-to-medium-sized business (SMB) uses 6.4 types of communication devices and 4.8 communications applications, according to a 2006 study by Sage Research, and the study also reported that more than 50% of employees use multiple methods to contact someone. Communications in most offices is too complex to be efficient or effective! Complexity causes Chaos! The key is to deliver simplicity!
  • What is Unified Communications?
    • Communication services /applications designed to optimize and streamline core business processes
    • Improves the way individuals, groups, and organizations communicate, collaborate and interact
    • Unifies access to multiple modes of internal and external communications, simplifies the access and process to communicate with existing process
    • Offers up the ability to enable communications and collaboration within core business applications within your business process-
    • It will reduce and or eliminate human latency within the process
  • Core elements of UC
  • Emerging Services of UC
  • Current UC market place
    • Technology and applications are mature and exceed customer adoption for several reasons:
      • Lack of awareness around presence and its business value
      • Complexities of best practices around implementation & adoption are not clearly defined
      • Investment around current infrastructure limits what can be deployed and Fear of perceived requirement of replace vs. retrofit
      • Soft ROI calculations- productivity
    • UC is currently justified based on personal and group productivity gains revolving around mobility and messaging
  • Business Issue
    • Connecting to valuable resources when they are out of the office or in different locations!
      • Executives
      • Sales staff
      • Field employees
      • Remote offices and workers
      • Increasing access to LIVE communications, increases effectiveness!
      • Increasing effectiveness increases the health of any business!
  • Business solution
    • Unified communications provides simple access to LIVE communications by calling one number to access:
      • People- staff & customers, say their name find them!
      • Data- use IVR to automate/optimize process!
      • Service- reserve high value tasks to live bodies to reduce messaging and increase customer satisfaction
      • Assistance – manage all your daily tasks remotely using speech and intelligent assistant services
  • esnatech’s Investment Themes Unified Communications end-user experience
    • Integrated communications tools
    • Integrated e-mail, presence, IM, voice
    • Seamless transitions between modes
    • Wide range of devices
    • Anywhere access
    • From any telephone
    • From any Web browser
    • From Mobile devices
    • Communicate from core applications
    • Rich presence throughout GroupWare applications/services
    • Ability to find right person and use right mode
    • Shared context and content
  • Communicate from within Applications
    • Throughout business applications
      • Integral presence
      • Communicate and share content
    • Click to communicate within web based and non web based business applications
      • Reply to e-mail with real-time communication
      • Communicate based on presence and location
      • Keep conversation history
      • Schedule conferences
    • Extend LOB applications
    Information Workers waste 30 minutes per week in phone tag; for 50% of calls Information Workers make, they have to look up the phone number. — Harris, June 2006
  • Anywhere Access
    • Take your office on the road
    • Encrypted signaling and media
    • No VPN required
    • Optimized for variable conditions
    • Extending Unified communications
      • Laptop
      • Web browser
      • Innovative IP phones
      • Mobile devices
      • Web applications
    By 2007, “telework” will be practiced by more than 60 million people. — Gartner
  • What does the Competition offer
    • Communication manager/IP Office
    • Modular Messaging
    • UC Speech access
    • Avaya OneX Mobile server
    • Third party applications- Fax/SMS/IVR/CTI
    • Call Manager/CMXpress
    • Unity Voice mail
    • Personal assistant
    • Telepresence server
    • Speech connect services
    • Third party applications- Fax
    • Many applications
    • Many servers
    • Complexity
    • Increasing technical capacity of the channel
    • Solutions are Costly
    • Require lots of overhead
  • esnatech Solution to Business Communications
  • Solutions to Improve your business
  • What to look for in UC platforms
    • Support for OPEN Standards
    • Ensures present and future interoperability!
  • What to look for in UC platforms
    • Ease of integration with…
  • What to look for in UC platforms
    • Scalability to meet today and future requirements
      • 4-800 voice ports
    • Portability across Operating systems
      • Windows, Linux, MAC
    • Security
      • Emulating email security
      • Meeting Compliance issues- HIPPA, Sarbanes
    • API for customization
      • Interface access to office portal or enterprise CRM
  • What to look for in UC platforms
    • Future proof your investment
      • Support for future Fixed to Mobile convergent needs
      • Integration of Instant messaging and text messaging
      • Building integration to SMS, and MMS application for field resources
      • Integration of UC with future mobile messaging roll outs.
      • Interface access to office portal or enterprise CRM
      • Ability to retrofit vs replace
  • Key differentiators to Esnatech UC
    • Single server solution for:
      • Enterprise Mobility
      • Unified messaging
      • Computer telephony integration
      • Rich Presence
      • Event notification
      • IVR
  • Key differentiators to Esnatech UC
    • Single server solution delivers economy of scale
      • Application management
      • Investment in hardware and applications
      • Integration of Mobility, Messaging, and Presence for complete Unified Communications solutions
  • UNIFIED COMMUNICATIONS Unify and simplify business communications! esna technologies Inc.