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Silver Bullets for esnatech UC

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    Furthermore, we believe that only VMI has the answers when Customers want next generation UC/CEBP functionality but can’t afford or don’t want to upgrade to OCS/LSC or Sametime and don’t have the funding for a complete IP/IPT VoIP solution or have a limited or specific need for UC solutions. Best in Breed UC Applications and Superior Interoperability enabled by Open Standards and API’ and…yes, SIP is what has allowed VMI to introduce to you today the new gold standard in UC and CEBP for customers that use Nortel, Avaya, Siemens, Microsoft, Cisco and other manufactures infrastructure and communication solutions. It is called CONCIERGE by VMI.

    CONCIERGE is a robust SIP based application running on a server platform. CONCIERGE delivers cost affordable applications that Enable Business Processes (CEBP) either in a stand alone configuration or in conjunction with VMI’s UCN 250 or Vmerge as well as Avaya’s Modular Messaging and/or other manufacturer’s UC solutions all in an easy to administer, SINGLE SERVER CONFIGURATION . CONCIERGE is a software only solution, customers can utilize their existing IT server procurement and support contracts to deploy cost effectively deploy CONCIERGE solutions on Dell, HP, IBM, etc. platforms. CONCIERGE becomes just another friendly node in your customer’s network that scales to 800 ports. It can be configured in a stand alone, N+1 and or full high availability configuration that provides for auto replication, failover and restore all without the need for human intervention.

    CONCIERGE is in fact a new concept but it is also a proven technology that leverages Vmerge’s Sullivan and Frost award winning technology to deliver full UC functionality, Collaboration and CEBP enabling API’s and Integrations to Microsoft, Sametime, SAP, Oracle, Saleforce, Act and other 3 rd party solutions. Simply put, CONCIERGE is Vmerge without messaging. Yes, the same Vmerge that won out in head to head competitions with Microsoft, Avaya, Cisco and others at PG&E and won out over Nortel’s UM 2000 in the US Senate labs is the engine for CONCIERGE.

    By packaging CONCIERGE as a NON MESSAGING UC CEBP solution, Avaya, Nortel, Siemens even Microsoft and Cisco business partners can not employ CONCIERGE in a NON COMPETITIVE alliance to solve business essential customer concerns. Customer concerns that were typically addressed by Software Developer alliances and partnerships and treated as orphan applications running and supported by multiple vendor, deployed and administered individually on multiple servers are now a thing of the past.

    With CONCIERGE, Business Partners and by extension, their customers can leverage a single vendor, a single platform, a single administrative interface and a single maintenance agreement to address a myriad of UC/CEBP applications working with or integrating to any PBX, E or Vmail platform. More over and more importantly, if these applications are a business essential as we and our customers believe they are, only VMI can architect these solutions in a full High Availability configuration that ensures maximum up time and simply cannot be replicated by any other stand alone application developer or partner/s. Finally, the applications you are about to see cannot be provides individually or in the aggregate as inexpensively in an HA configuration as VMI’s CONCIERGE. Let me explain.

    What is most impressive about CONCIERGE is that customers can select from a menu of 11 prepackaged and/or build unlimited numbers of custom solutions. Since these applications are templatized and ready to configure and deploy from an ala carte menu, they can have an immediate impact on the customer’s business . Beyond this, VMI also provides an open SDK with familiar development tools that enable the creating of custom applications or replacement of application that currently exist on end of life platforms like Avaya’s OCTel Designer or VMX Works. Of particular note, is the new relationship that VMI has established with Nuance, the undisputed leader in speech technologies in the UC space. Nuance selected VMI’s SIP based architecture, be it Vmerge or CONCIERGE as the primary delivery vehicle for their suite of TTS, STT, Verification and Authentication offers and has named VMI as their Master Distributor in this space. More on that later.

    Let’s take a look at each prepackaged application……….. Messenger is an add on to voice messaging systems that do not support notification and delivery of messages to remote devices or desk top clients. More on this one later and how we compare with existing offers from Avaya. Communicator is a Secure Instant Messaging solution. Secure in that it is not open to use or contact by anyone outside of the enterprise and all communication can be monitored and logged to meet compliance standards. Group Alert is a very popular application not only for Emergency Notification but also for predictable and non scheduled events. CONCIERGE also provides an Open SDK for development of applications in familiar languages like C++ and Visual Basic. On the fly conferencing is very popular especially when used in conjunction with other UC and CEBP applications. Fax is not going away and In/Outbound as well as Fax on Demand are also native to CONCIERGE and can be scaled to accommodate larger call center applications

    7) IVR is what has been a stopping point for most customers that want to move to next gen Messaging solutions but have legacy IVR like VMX Works or OCTel Designer. 8) Recorder is perfect for small or large call center or ad hoc work groups that require call recording and storage of conversations in a data format. Selectable, voice compression algorithms enable efficient storage of call recordings and administrative tools allow for premeditated or on the fly recording of key conversations with the delivery of these messages to email with the called party ID. 9) PMS solutions are often more than Hospitality. CONCIERGE allow for full tenanting of applications so that multiple entities can have their own applications and management consoles (in software) and manage on CONCIERGE as a unique and secure server. 10) Archive can be sold individually or in conjunction with Group Alert and a High Availability configuration as a fully redundant, comprehensive Business Continuity and Disaster recovery application suite. 11) Transcriber and 12) Speak it are Nuance powered tools that bring the power of speech to CONCIERGE. Because of our SIP architecture, we can deploy these capabilities as resource licenses that do not require dedication of ports or outboard or adjunct servers. As mentioned before, we have spoken about our usage of Nuance and the ongoing relationship but VMI’s use of Nuance is truly a two way street.

    I am pleased to announce today a new relationship that VMI has established with Nuance, the undisputed leader in speech technologies in the UC space. Nuance selected VMI’s SIP based architecture, be it Vmerge or CONCIERGE as the primary delivery vehicle for their suite of TTS, STT, Verification and Authentication offers and has named VMI as their Master Distributor in this space.

    For years, VMI’s Vmerge has been utilizing Nuance’s industry leading software to power our embedded speech auto attendant and recognition solutions. Now the tables have been reversed and Nuance will be utilizing VMI’s award winning architecture to power Nuance’s newest VM2T or Voice Mail to Text offer which will provide: Integration between Voicemail Platform & Nuance VM2T service Workflow: Caller leaves voicemail as usual. Voicemail audio is deposited on voicemail platform. Voicemail platform sends audio & header data (callerID, subscriberID, & other key info) to Nuance VM2T system. Voicemail audio passed through ASR (Dragon tailored specifically for Voicemail domain). Confidence scoring is used to determine if ASR output is sent to live agents for review/edits or sent back to the voicemail platform immediately. 75% & 90% accurate: ASR draft sent back to voicemail platform for end-user distribution immediately. Live agents transcribe message and make edits/reviews as necessary. In-house transcriptions at Focus Infomatics, Nuance Subsidiary, in India. Competitors utilize 3 rd party agent house. Final transcription sent back to Voicemail Platform Voicemail platform distributes text via SMS, Email, or other distro method (Visual Voicemail, etc.)

    We view Nuance’s selection of VMI as their platform of choice for their new VM2T truly validates the power of CONCIERGE as the definitive UC and CEBP platform. Defining and or providing the Definitive UC/CEBP checklist is not something that was done by VMI. It was created by customers like PG&E when they evaluated VMI against Microsoft, Avaya and Cisco, by the US Senate when our SIP based solution was compared to UM 2000 and now by Nuance. The validation points listed here are not customer specific or product specific but rather industry defined, consultant validated and customer requested. This in fact is the Definitive UC/CEBP checklist and one that no other developer or manufacturer can approach let alone match.

    Now, let’s take CONCIERGE to the next level. What is very attractive to Business Partners and Customers about CONCIERGE is its ability to grow and scale solutions that they purchase/sell and deploy on a single administrative platform. That means that all the applications listed here as well as any custom development work that you need can be put into production on the same server that you used for MESSENGER, COMMUNICATOR or any other CONCIERGE Application.

    Beyond the prima facia benefits of UC and CEBP applications deployment for customers, CONCIERGE provides strategic business benefits for our partners. CONCIERGE broadens the playing field by enabling discussions of UC and CEBP with any customer not just that use products sold by a particular BP. CONCIERGE repositions our BP’s as solutions sellers and opens doors to strategic management discussions and departmental management contacts. CONCIERGE drives incremental revenues and increased margin contribution opportunities on every sale CONCIERGE is a cash register that you can keep ringing with incremental add on sales. CONCIERGE addresses the biggest weakness that legacy TDM vendors have with Microsoft…ie why should I spend another dollar with you……?

    Key differentiators that make the platform sellable and applicable in virtually any business environment: Application works in any desktop configuration- thin clients, MAC/Windows /etc. to meet evolving business environments -Mobile solutions that enable real-time access to enterprise communications from any smartphone device- User has choice on the device that best meets their business needs and we can provide applications that would integrate the users mobile device to their existing corporate communication infrastructure- enables mobility with security and controls will dramatically lowering costs Great messaging alternative for customers moving to exchange 2007 and want to use OCS- VMI becomes a lower foot print for deploying UM with less stress on the exchange server environment. Voice mail only users would have 0 impact as in most organization the need for UM is only reflected in 30% or less of the user population Massively extend your ROI by adding a whole host of other critical application such as mass event notification to the existing invested infrastructure. Allows organizations to consolidate budgets while investing more in core UC applicaitons

    Finally, VMI’s CONCIERGE is backed by a company that has been in business for 10 Years, is on the rise, and knows who we are and where we are best positioned to assist our Partners and Customers succeed….. VMI, We are on your side of the table in the UC and CEBP space!

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    Silver Bullets for esnatech UC - Presentation Transcript

    1. Application server
    2. Esnatech Application server is needed when…..
      • Customers want next generation UC/CEBP functionality but
      • Can’t afford or don’t want to upgrade to OCS/LSC or Sametime
      • Customer has multiple locations with disparate:
        • PBX’s/Mobile phones
        • Business applications
      • Don’t have the funding for a complete IP/IPT VoIP solution or
      • Have a limited or specific need for UC solutions
        • Telephony Office-LinX (TOL) is a robust SIP based platform running on Windows 2003 Server. TOL delivers cost affordable applications that Enable Business Processes (CEBP) either in a stand alone configuration or in conjunction with other applications as well as Avaya’s Modular Messaging and/or other manufacturer’s UC solutions all in an easy to administer, SINGLE SERVER CONFIGURATION.
        • (TOL) is a software only solution, customers can utilize their existing IT server procurement and support contracts to deploy cost effectively deploy TOL solutions on Dell, HP, IBM, etc. platforms.
        • (TOL) becomes just another friendly node in your customer’s network that scales to 800 ports . It can be configured in a stand alone, N+1 and or full high availability configuration that provides for auto replication, failover and restore all without the need for human intervention.
    4.  
    5. Telephony Office-LinX…… Eliminates the need to use Legacy & embedded Solutions that
      • Provide Limited Application Options
        • Notify and Deliver
        • Emergency Notification
        • Archive
        • Custom
      • Require Individual Servers for each application
      • Offer ONLY TDM integrations! – NO SIP SUPPORT!
      • Create Multiple Points of Failure
      • Mandate Multiple Maintenance Agreements
      • Offer NO Geo-Redundant or High Availability Configuration
    6. With Telephony Office-LinX Customers Can Now…..
      • Provide a comprehensive source for UC/CEBP Apps and
      • Enable UC and CEBP Apps on ANY PBX or E/Vmail System
      • Deploy these apps on a:
        • Single SIP Based Platform
        • With No Single Point of Failure
      • One Maintenance Agreement
      • Without the need to upgrade or replace existing infrastructure
      • For less than any other competitor customers can now buy…
        • Messenger
        • Smart Communicator
        • MEN (Mass Event Notification)
        • Custom CEBP
        • WeLink
        • Fax LinX
        • IVR
        • Call Recorder
        • Hospitality Suite
        • UC Mobile
        • Voice text
        • Speech Link!
        • Powered by…
    8. Notify and Delivery of Messages Secure Instant Messaging & LBS routing Emergency and/or Event Notification Open SDK for Custom Development On Demand Audio Conferencing In/Outbound/On Demand Fax
        • Messenger
        • Smart Communicator
        • MEN (Mass Event Notification)
        • Custom CEBP
        • WeLink
        • Fax LinX
    9. Custom call flows and automated processing Programmed or Ad Hoc Recording of conversations with delivery to eMail * PBX Dependant Full Hospitality Solutions with full integration to most PMS Systems Dialing, presence, secure IM & Location based routing from mobile devices Visual Voice Mail for those who prefer to read and/or store Voice as Text A collection of speech tools such as Auto attendant, directory assistance, contact dialing, & speech authentication
        • IVR
        • Call Recorder
        • Hospitality Suite
        • UC Mobile
        • Voice text
        • Speech Link!
        • Powered by…
    10.  
    11. esnatech offers a hosted VM2T solution based on its state-of-the-art speech recognition technology augmented with internal specialized human transcribers.
      • Features
      • VM2Text hosted solution
      • Securely integrates with voicemail platform via TOL
      • Semi-automation:
        • Speech recognition
        • Human transcriptionists
      • Learning and Adaptation: System adapts to callers voice
        • Significantly increase automation over time
        • Customer-specific language modeling
      • Multiple language support
      • Transcription into any medium
        • E-mail, UM, etc.
      Nuance Data Center End- User Caller For accuracy- internal Human Transcribers
      • A Single Manageable Platform Not a Collection of Servers or Solutions
      • Not just Systems but Applications Interoperability and Delivery
        • SIP, TDM, OPEN API’s, IVR, etc.
      • Open API’s and Developers Tools that Enable CEBP (Computer Enabled Business Process)
      • Proven Solutions that Integrate & Speak to 3 rd Party Solutions
        • ORACLE, SAP, ACT, OUTLOOK, Salesforce, Goldmine, etc.
      • A full compliment of Speech tools
        • T2S, S2T, SAA, Recognition, Verification, LDAP Integration, etc
      • Interoperability with UC Platforms that support:
        • Unified Messaging, Speech Access/Control, Conferencing, etc
        • Presence & Secure Instant Messaging
        • The delivery of callers applications or enhanced call processing (ECP) applications
      • When PBX integration is required a CEBP Platform should support:
        • Simultaneous SIP and TDM PBX integrations w/o a consolidated dial plan
        • Native SIP to Mitel, Toshiba, eON, Iwatsu,Avaya, Nortel, Cisco and others as well as TDM to 195 Other PBX’s
      • Procured, Configured and Supported to meet Customer Requirements:
        • Open systems that can be purchased on existing IT contracts (Dell, HP, etc.)
        • Designed to address customer requirements (1U, 2U, NEBS, Carrier Grade, etc.)
        • Configurable in stand alone, N+1, Redundant/Geo Redundant or High Availability Designs w/ auto sync, failover & restore w/o human intervention.
        • Supported under existing IT support contracts like any other node in their network
    13. Existing messaging servers: MAS and or embedded Notify, Deliver & Secure IM Plus 9 Other Pre-Packaged Apps COMMUNICATOR Services IMAP/SMTP Email Platform IMAP/SMTP
      • For esnatech Business Partners
        • Greater Average Sales Price Deals
        • Better Margins
        • Differentiation
        • Competitive Insulation
        • Increased Pro-Services Revenues
        • Increased Re-occurring Support Rev’s
        • An open door for Add-On Sales
        • Interoperability with Nortel, Siemens, AVAYA, Cisco etc
        • Trojan Horse
        • The Answer to “why should I invest another Dollar in You”?
      • Integrated CTI services with NON Microsoft core business applications- Screen pops dialing
        • MAC OS
        • Salesforce.com
        • Thin Clients
      • Mobile UC applications beyond windows mobile devices
        • Provide PBX and presence integration to iphone/Blackberry/Nokia/ Google for OCS customers
      • Low overhead Unified messaging for Exchange 2007
        • OCS with Mixed user environment for messaging- less stress on exchange environment for voice mail only users
      • Mass notification- Security applications
        • Mass recall to level 1 alert
        • NON time sensitive phone blasts for marketing and general IVR information
        • Mass event notification for emergency broadcasting with SIP and SMS
      • Speech Auto Attendant
        • Access to Global Employee Directory
        • Overflow from Operator to Speech AA – Who would you like to speak with
        • Great application in Health Care , Education , Government , Industry
      • Speech Access to Inbox
        • Access to contacts
        • Access to Emails
        • Access to Calendar – next release
        • Killer application for mobile workers
      • Speech Verification
        • Speech Verification - next release
        • Application for clients worried about password security
      • Speech Navigation
        • Speech Navigation of IVR trees
      • Speech to Text Translation
        • Voicemails converted to Emails
        • Great vertical application – Medical , Legal , Government ,
    17.  
      • WELink:
      • Full Audio Bridge Capability
      • Individual Conference logins
      • Works with third party Collaboration tools
      • Direct access from VM or UC
      • Wap client – thin client http:// wap.esna.com
      • Mobile Client – Blackberry – Apple iPhone – Windows Devices
      • Manage your Presence and check Presence of others
      • Make calls to contacts
      • Communicate using Lantalk – Secure IM client
      • Computer Enabled Business Process Realized
      • API’s
      • SFA
      • CRM
      • ERP
      • Portal
      • FAX Server
      • Open standard SIP based solution that can be deployed and configured on any open hardware platform
        • Server
        • Blade
        • Virtual
        • SAN
      • High Availability, Scalability , and Disaster recovery bundled into one single simple configuration and license
        • Geo-redundant
        • Scalable to 800 ports
        • Fully replicated nodes
      • Blended user communities enabling the appropriate cost and feature structure based on employee usage and roles
        • Voice mail only
        • Mobility users
        • Unified messaging
        • Unified communication users
      • Largest Breadth of Unified messaging configurations based on customers environment and requirements
        • MS EXCHANGE 2003/ 2007 , IBM DOMINO, NOVEL GROUPWISE, GOOGLE APPS
      • Open SIP based telephony services enabling largest breadth of PBX interoperability
        • IP/TDM
        • MUTIPLE PBX OFF ONE SERVER
        • DISPARATE IP/TDM OFF ONE SERVER
      • Full Octel Migration Utility and services
        • VOICE MAIL USER EMULATION
        • ECP EMULAITON AND NO RESTRICTION
        • MESSAGE MIGRATION FROM OCTEL PLATFORMS
      • Full desktop and mobile Unified communications deployment without a requirement for a Microsoft upgrade and or overhaul
        • UC WITH MS EXCHANGE 2000/2003
        • NO REQUIREMENT TO DEPLOY OCS OR LICENSE OCS
      • Full desktop and mobile computer telephony integration with any web based or application based software platform
        • SCREEN POPS, INSTANT MESSAGING/PRESENCE, DIALING
        • GOLDMINE, OUTLOOK, ACT, SALESFORCE.COM, MICROSOFT CRM
      • Emergency and mass message alert notification leveraging existing voice processing and application server resources
        • MULTIMEDIA DISTRIBUTION LISTS- SMS/EMAIL/PHONE
        • SMS WITH ENS LICENSING TO AVOID SPAM BLOCKING
        • EMAIL BLASTS FOR NON CRITICAL NOTIFICATION
      • Speech enabled application server
        • AUTO ATTENDANT
        • INTERNAL CORPORATE DIRECTORIES
        • ACCESS TO PERSONAL AND PUBLIC CONTACTS FOR HANDS FREE DIALING
        • IVR AND CALL PROCESSING
        • INTEGRATED WITH MOBILE PRESENCE AND LOCATION BASED DIALING
      • Full Hospitality integrated communication solution
        • Speech enabled hotel directory and room directory
        • Integration to multiple Property management software
        • Resorts, Hospitals, University Campuses, Long term stay facilities
      • SIP based Meet me audio conference server
        • Works with any PBX
        • 48 person conference with unlimited rooms
      • esnatech…A Company experiencing rapid growth driven by partnerships with best in breed manufacturers, software developers, carriers and resellers.  Our team consistently demonstrates consulting, technical and operational excellence in the delivery of:
      • Unique Standards based, highly scalable, SIP Base Solutions
      • Legacy migrations, next gen UC & CEBP applications
      • Solutions for commercial and government sectors
      • Hosted, managed and/or CPE delivery models

    + EsnatechEsnatech, 3 weeks ago

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