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Esnatech TOL for Avaya Aura

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Esnatech's Telephony Office-LinX SIP based application server for AVAYA Aura Communication Manager

Esnatech's Telephony Office-LinX SIP based application server for AVAYA Aura Communication Manager

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  • Sip based Architecture that works in any environment

Esnatech TOL for Avaya Aura Esnatech TOL for Avaya Aura Presentation Transcript

  • Avaya Compliant Application portfolio CONFIDENTIAL
    • Leading developer of Unified Communications technology
      • One of the only recognized independent UC solution providers
      • Multiple product and industry awards
    • Long history of technical innovation in enterprise communication space
      • Founded in 1989
      • Developer of one of the first enterprise voicemail system
      • Earlier provider of Unified Messaging technology
      • Launched first Unified Communications solution in 2001
    • Strategic partnerships with leading PBX OEMs and communication technology providers
      • Partners/OEMs: Mitel, Iwatsu, Avaya, 3Com, Aastra, Toshiba, and Teltronics
      • Technology: Naunce, Radvision, Sybase, and Microsoft
    • Headquarters in Toronto, Canada
    • 40 employees: approximately half devoted to R&D
    • An Avaya Gold DevConnect Partner since 2004
    • Telephony Office-LinX has been released since 1998 and currently shipped 500 000 ports worldwide
    • Small Business Edition designed for the SMB market Place and validated with IP office portfolio
    • Enterprise edition designed for fortune 5000 customers and validated against Aura Communication Manger and Aura SIP Enablement Services
    • Locations in Toronto / Seattle / London /Mexico
    CONFIDENTIAL
  •  
    • SIP BASED application server
    • Integrates CM into SaaS based solutions
      • Salesforce.com
      • Google Apps
    • Provides suite of Speech enabled solutions for call steering and IVR
    • Octel Migration server – delivers Unified Messaging for Octel systems and provides fax and IVR services for Modular Messaging customers.
    • Mobile and Presence server
    CONFIDENTIAL
  •  
      • Telephony Office-LinX (TOL)- is a robust SIP based platform Solution. It delivers cost affordable applications that Enable Business Processes (CEBP) either in a stand alone configuration or in conjunction with other applications as well as Modular Messaging/Octel Messaging and/or other manufacturer’s UC solutions all in an easy to administer, SINGLE SERVER CONFIGURATION.
      • It is a software only solution, customers can utilize their existing IT server procurement and support contracts to deploy cost effectively deploy Telephony Office-LinX solutions on Dell, HP, IBM, etc. platforms.
      • TOL becomes just another friendly node in your customer’s network that scales to 800 ports . It can be configured in a stand alone, N+1 and or full high availability configuration that provides for auto replication, failover and restore all without the need for human intervention.
    • Applications:
    • Integrated via SIP to Aura CM
    • Glues CM to core business applications
    • Provides Message event notification to Mobile devices
    • Enables Speech based solutions to core business process.
    • Provides seamless migration to SIP based faxing
    SIP Mobile devices Business Process Business Applications
      • Message Link
      • UC Link
      • MEN (Mass Event Notification)
      • Voice Link CEBP
      • WeLink
      • Fax Link
      • IVR
      • UC Mobile
      • Voice text
      • Speech Link!
      • Powered by…
  • Notify and Delivery of Messages for Octel, Call Pilot Secure Instant Messaging & LBS routing Provides desktop integration with Salesforce.com & Google Apps Emergency and/or Event Notification Open SDK for Custom Development On Demand Audio Conferencing Inbound/Outbound fax server
      • Message Link
      • UC Link
      • MEN (Mass Event Notification)
      • Voice Link CEBP
      • WeLink
      • Fax Link
  • Custom call flows and automated processing Dialing, presence, secure IM & Location based routing from mobile devices Speech to text Mail for those who prefer to read and/or store Voice as Text A collection of speech tools such as Auto attendant, directory assistance, contact dialing, & speech authentication
      • IVR
      • UC Mobile
      • Voice text
      • Speech Link!
      • Powered by…
  •  
    • Integration of the Esnatech Unified Communications application server with hosted Goolge TM apps environment
    • Esnatech UC server(on site) links to enterprise Google domain through IMAP login leveraging Google API’s
    • Adds mobility, enterprise presence, and unified messaging to Google environment
    • Integrates with existing voice network both Legacy and IP.
    • Offline (phone access) to Google inbox, contacts, calendar
    • Provides complete alternative to MS Exchange TM and OCS TM
    • Unified Messaging
      • Access to voice mail and faxes in native Google e-mail inbox
      • Message light support for access to messages from Google inbox
      • Access to Google inbox from office business ext or mobile phone
    • Click to dial integration
      • Dial from contacts/ inbox/ calendar
      • Integrates with PBX/ phone system ext or registered mobile phone
    Esna UC desktop software is available as a Google gadget ( work in any OS with no software installation)- both desktop and web. Integration of Google desktop search on incoming phone calls- using caller ID and contact resolution *Support for Google calendar- presence integration *Access to Google contacts over the phone *Presence integration with Google talk
  •  
  • Application Integration for communications
    • Key features
      • Screen pops on incoming calls
      • Click to dial from any page
      • Unified messaging with Google apps/Salesforce.com
    • Requirements
      • Esnatech UC application version 7.0 service pack 6 or 2.0 service pack 6
      • Unified Communications desktop license
      • Salesforce.com CTI script license for the Esnatech UC server
      • UC client manager installed on the desktop
  • Geo- Redundant U nified C ommunications! High availability services
  • High Availability configuration PBX SIP Trunks/ ext. Telephony Office-LinX Distributed architecture Consolidated Server Real-time Synchronization Master server 100 SIP ports Slave 1 100 SIP ports Slave 2 100 SIP ports Distribute calls over multiple voice servers. – Scale up to 800 ports SIP pooling allows calls to occur on any port for maximization of port utilization SIP SIP SIP
    • High Availability configuration over multiple PBX’s
    PBX 1 T1/SMDI T1-SIP gateway SIP PBX 2 PBX 3 T1/SMDI T1-SIP gateway SIP PBX 4 Telephony Office-LinX Distributed architecture Consolidated Server Real-time Synchronization Master server 100 SIP ports Slave 1 100 SIP ports Slave 2 100 SIP ports SIP SIP SIP SIP SIP SIP SIP
  • High Availability configuration Distributed over several locations Geo-Redundancy Site 1 T1/SMDI T1-SIP gateway SIP Site 2 Site 3 T1/SMDI T1-SIP gateway SIP Consolidated Server Data center Real-time Synchronization Master server 100 SIP ports DR Site Slave 3 100 SIP ports Slave 1 100 SIP ports Slave 2 100 SIP ports SIP SIP SIP SIP SIP SIP SIP WAN SIP
    • Mobile integration to your office PBX:
      • Live Presence and availability of co-workers
      • Enterprise IM and SMS from desktop or mobile
      • Ext to ext dialing
      • PBX dialing directly from your mobile device
      • Integrated call history from your office
      • Privacy and security- no need to give out phone numbers and uses office CI for dialing
  • Esnatech offers a hosted Nuance VM2T solution based on its state-of-the-art speech recognition technology augmented with internal specialized human transcribers.
    • Features
    • VM2Text hosted solution
    • Securely integrates with voicemail platform via TOL
    • Semi-automation:
      • Speech recognition
      • Human transcriptionists
    • Learning and Adaptation: System adapts to callers voice
      • Significantly increase automation over time
      • Customer-specific language modeling
    • Multiple language support
    • Transcription into any medium
      • E-mail, UM, etc.
    Nuance Data Center End- User Caller For accuracy- internal Human Transcribers
    • NOTIFICAITON SERVICES
    • Integrates with any PBX
      • TDM/IP and mixed environment
    • Drives multimedia notification
      • Voice/Fax/Text/SMS
    • Integrates with existing sources of data
      • Active Directory/ LDAP/Public/Private contacts/ CSV, Coma delimited
    • Interfaces to third party applications
      • XML interface to other applications to drive events
    • Leverages global SMS network with hosted Bulk SMS providers:
      • Csoft- www.csoft.co.uk
      • Celltrust- www.celltrust.com
      • Short code licensing is recommended on bulk message sending
    Esnatech UC Server Hosted SMS providers: Csoft/ cell trust Carriers and wireless providers users https access
  • SIP based MEET ME Conferencing Functions Users Access Open Forum/ Lecture/One on one Staff/Executives/customers/suppliers Anywhere Any device
    • Pure Sip based Meet me conference platform
      • Unlimited rooms
      • 48 sessions
      • 24 participants per room
      • Works with any PBX
      • Conference & Presentation mode
    • Provide automated answers to frequently asked questions
    • Automate routine functions for administration
    • HR voice menus for sick days and absent
    • Integrate menus with SMTP engine for e-mail delivery of answers
    • Integrate with document on demand functions for:
      • Mail-order sales - taking order, follow-up of order, promotions and games.
      • Transport and Tourism - timetable, bookings, freight exchange.
      • Marketing of products and services - product information, promotion, after-sales service.
    • Create homework hotline templates for education applications
    • Integrated with Mass Event Notification
    • Retail store data collection
    • Red Cross Premium status
    • Movie line
    • Weather alerts
    • Interoperability with UC Platforms that support:
      • Unified Messaging, Speech Access/Control, Conferencing, etc
      • Presence & Secure Instant Messaging
      • The delivery of callers applications or enhanced call processing (ECP) applications
    • When PBX integration is required a CEBP Platform should support:
      • Simultaneous SIP and TDM PBX integrations w/o a consolidated dial plan
      • Native SIP to Avaya Aura Services
    • Procured, Configured and Supported to meet Customer Requirements:
      • Open systems that can be purchased on existing IT contracts (Dell, HP, etc.)
      • Designed to address customer requirements (1U, 2U, NEBS, Carrier Grade, etc.)
      • Configurable in stand alone, N+1, Redundant/Geo-Redundant or High Availability Designs w/ auto sync, failover & restore w/o human intervention.
      • Supported under existing IT support contracts like any other node in their network
  • Existing messaging servers: Octel/MM/CallPilot/ and or embedded Esnatech Message Link services IMAP/SMTP Email Platform IMAP/SMTP
    • Integrated CTI services with NON Microsoft core business applications- Screen pops dialing
      • MAC OS
      • Salesforce.com
      • Thin Clients
    • Mobile UC applications beyond Windows Mobile devices
      • Provide PBX and presence integration to iPhone/Blackberry/Nokia/ Google Android
    • Low overhead Unified Messaging for Exchange 2007
      • OCS with Mixed user environment for messaging- less stress on exchange environment for voice mail only users
    • Enable MWI/Fax and message event notification for Exchange 2007 & 2010 UM
      • Esnatech UC services syncs voice and email events to trigger MWI on any PBX
      • Esnatech delivers full Fax services for Exchange 2007/2010
      • Provides advance IVR and Octel Designer features for Exchange 2007/2010
    • Speech Auto Attendant
      • Access to Global Employee Directory
      • Overflow from Operator to Speech AA – Who would you like to speak with
      • Great application in Health Care , Education , Government , Real Estate Industry
    • Speech Access to Inbox
      • Access to contacts
      • Access to Emails
      • Access to Calendar – next release
      • Killer application for mobile workers
    • Speech Verification
      • Speech Verification - next release
      • Application for clients worried about password security
    • Speech Navigation
      • Speech Navigation of IVR trees
    • Speech to Text Translation
      • Voicemails converted to Emails
      • Great vertical application – Medical , Legal , Government ,
    • Flatten and consolidate application investment with UC application server
    • Simplify licensing with one UC license covering voice, CTI, Mobility, etc.
    • Extend value of your current investments by leveraging existing- Phone network, mobile network and business applications
    • Enable access to SaaS based solution with technology that can manage transition from legacy to new technology
    • Open standard SIP based solution that can be deployed and configured on any open hardware platform
      • Server
      • Blade
      • Virtual
      • SAN
    • High Availability, Scalability , and Disaster Recovery bundled into one single simple configuration and license
      • Geo-redundant
      • Scalable to 800 ports
      • Fully replicated nodes
    • Enabling SaaS based solutions with Avaya Aura SIP based services
      • Google Apps
      • Salesforce.com
    • Largest Breadth of Unified Messaging configurations based on customers environment and requirements
      • MS EXCHANGE 2003/ 2007 , IBM DOMINO, NOVEL GROUPWISE, GOOGLE APPS
      • Message notify for Octel/ Avaya MM/ Nortel /Cisco
    • Open SIP based telephony services enabling largest breadth of PBX interoperability
      • IP/TDM
      • MUTIPLE PBX OFF ONE SERVER
      • DISPARATE IP/TDM OFF ONE SERVER
    • Full Octel Migration Utility and services
      • VOICE MAIL USER EMULATION
      • ECP EMULAITON AND NO RESTRICTION
      • MESSAGE MIGRATION FROM OCTEL PLATFORMS
    • Full desktop and mobile Unified Communications deployment without a requirement for a Microsoft upgrade and or overhaul
      • UC WITH MS EXCHANGE 2000/2003/2007
      • NO REQUIREMENT TO DEPLOY OCS OR LICENSE OCS
    • Full desktop and mobile computer telephony integration with any web based or application based software platform
      • SCREEN POPS, INSTANT MESSAGING/PRESENCE, DIALING
      • GOLDMINE, OUTLOOK, ACT, SALESFORCE.COM, MICROSOFT CRM
    • Emergency and mass message alert notification leveraging existing voice processing and application server resources
      • MULTIMEDIA DISTRIBUTION LISTS- SMS/EMAIL/PHONE
      • SMS WITH ENS LICENSING TO AVOID SPAM BLOCKING
      • EMAIL BLASTS FOR NON CRITICAL NOTIFICATION
    • Speech enabled application server
      • AUTO ATTENDANT
      • INTERNAL CORPORATE DIRECTORIES
      • ACCESS TO PERSONAL AND PUBLIC CONTACTS FOR HANDS FREE DIALING
      • IVR AND CALL PROCESSING
      • INTEGRATED WITH MOBILE PRESENCE AND LOCATION BASED DIALING
    • Full Hospitality integrated communication solution
      • Speech enabled hotel directory and room directory
      • Integration to multiple Property management software
      • Resorts, Hospitals, University Campuses, Long term stay facilities
    • SIP based Meet me audio conference server
      • Works with any PBX
      • 48 person conference with unlimited rooms
    • Access more Product information log on to:
    • http://www.esnatech.com/dealer_area/index.asp
    • CONTACT CUSTOMER SERVICE FOR YOUR CREDENTIALS
    • http://www.slideshare.net/davide.petramala
    • For our online Demos, access our demo center at:
    • http://sites.google.com/a/esnatech.ca/video-demo-center/
    • Twitter.com/poweredbyesnauc
    • www.facebook.com/unifiedcommunications
      • Add esnatech Link as a friend
    • http://unified-comm.blogspot.com/
    • http://ucsupport.blogspot.com/
    • www.youtube.ca/ucommunicate
  • CONFIDENTIAL Actively looking for Avaya Business partners! Contact us at: 1-800-565-3762 Book an online demo with our Account team [email_address] Visit us online at: www.esnatech.com