Esnatech SaS for Avaya Aura
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Overview on esnatech's Sip Application Server for avaya Aura ecosystem

Overview on esnatech's Sip Application Server for avaya Aura ecosystem

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  • Over 1 million users worldwide leveraging esnatech software Focus on large distributed organizations
  • Tier 1 voice distribution across North America
  • What is Telephony Office-LinX small business edition? A total communication application that offers you and your employees the ability to receive live phone calls voicemail, e-mail and fax messages, regardless of their physical location Telephony Office-LinX small business edition is a complete Unified Communication solution specifically designed to meet the needs of your businesses Allows users to access their messages from communication devices such as office telephones, cell phones, PDA’s (blackberries Palm Pilot etc,,) personal computers (PCs), or from any web browser, regardless of the message media type (e.g. voice, fax, e-mail). For example, using built-in text-to-speech services, Telephony Office-LinX™ users can listen (and reply) to e-mails from any phone as well and voice mails, direct fax messaging, and respond to all communications more quickly and efficiently.
  • Key Message: Google Apps helps address the challenges workers are facing today. Talking Points: GMail -  Google's wordclass email client with 25GB of storage per user. Google Talk -  Real time communication across text, audio, and video right in your inbox.   Google Calendar -  Enterprise calendering system.   Google Groups  -  Simple, user-managed, searchable, distribution and sharing lists. Google Docs  - Word processing, spreadsheets, and presentation built to enhance collaboration and productivity. Google Sites -  Web site creation tool that doesn't involve IT.    Allow users to easily create sites for themselves, their teams, their projects.  Google Video for Business -  Upload and share video within your business, to enhance communication and collaboration.    These are  next-generation, web-based tools designed for the way we communicate and collaborate today Transition: We built Google Apps on a new computing model called cloud computing.
  • Three years ago, Google introduced a small suite of productivity tools for home users. Three years later, that suite of solutions has not only grown but is deeply embedded in the worlds enterprises and competing head on with Microsoft for dominance and with a price point and deployment model that is extremely compelling, projections indicate that the future of SaaS and CLOUD COMPUTING is very bright.
  • -High availability and Redundancy -Unified messaging with Google apps -CTI and desktop dialing with Salesforce.com -Centralized messaging and Unified messaging for all locations -Integration with Legacy Avaya PBX -Upgraded MM to full Google Voice mail and UM pltform Telephony office-LinX
  • Single number access to any endpoint across the PBX network Integrate TDM and IP nodes together as one big voice network

Esnatech SaS for Avaya Aura Presentation Transcript

  • 1.  
  • 2.
    • An Avaya Gold Devconnect Partner since 2004
    • Telephony Office-LinX has been released since 1998 and currently shipped 500 000 ports worldwide
    • Small Business Edition designed for the SMB market Place and validated with IP office portfolio
    • Enterprise edition designed for fortune 5000 customers and validated against Aura Communication Manger and Aura SIP Enablement Services
    • Locations in Toronto / Seattle / London /Mexico
    CONFIDENTIAL
  • 3. Recent Awards and Industry Recognition
    • Esnatech is an Industry leader in SIP based unified communications solutions that integrates with….
      • any phone system
      • email platform and
      • any business applications.
    • It is focused on Simple scalable and seamless platforms that offer Rich Presence, Mobility and Unified Messaging solutions to any size business customer
  • 4. Active customers
  • 5. Global Partners Integration Partners Product  Partners Training and  Professional Partners Strategic Partnerships
  • 6.
    • SIP BASED application server
    • Integrates CM into SaaS based solutions
      • Salesforce.com
      • Google Apps
    • Provides suite of Speech enabled solutions for call steering and IVR
    • Octel Migration server – delivers Unified messaging for Octel systems and provides fax and IVR services for Modular Messaging customers.
    • Mobile and Presence server
    CONFIDENTIAL
  • 7. TOL Bridging Enterprise Infrastructure Google Apps and SaaS Services Also Validated for Carrier Class TDM & IP Switches from Avaya, Lucent, Nortel, BroadSoft, etc.
  • 8. Avaya Aura flexibly connects users, applications and multi-vendor systems enterprise-wide
    • Esna SIP application services
    • Integrate SaaS cloud apps
      • Salesforce.com, Google, Nuance, SAP, Oracle, and others
    • UC and mobility solutions
      • Informal call recording, speech apps, on-demand fax, messaging, mass/event notification, and more
    • OCTel Migration Enabler
    • Cost-effective deployment
    • Driving business productivity
    • Consolidated application licensing
    Avaya Aura ™ Service Providers esnatech SIP application server esnatech SIP Apps Apps Gold Partner
  • 9.
    • Open standard SIP based solution that can be deployed and configured on any open hardware platform
      • Server
      • Blade
      • Virtual
      • SAN
    • High Availability, Scalability , and Disaster recovery bundled into one single simple configuration and license
      • Geo-redundant
      • Scalable to 800 ports
      • Fully replicated nodes
    • Enabling SasS based solutions with Avaya Aura SIP based services
      • Google Apps
      • Salesforce.com
  • 10.
    • Largest Breadth of Unified messaging configurations based on customers environment and requirements
      • MS EXCHANGE 2003/ 2007 , IBM DOMINO, NOVEL GROUPWISE, GOOGLE APPS
      • Message notify for Octel/ Avaya MM/ Nortel /Cisco
    • Open SIP based telephony services enabling largest breadth of PBX interoperability
      • IP/TDM
      • MUTIPLE PBX OFF ONE SERVER
      • DISPARATE IP/TDM OFF ONE SERVER
    • Full Octel Migration Utility and services
      • VOICE MAIL USER EMULATION
      • ECP EMULAITON AND NO RESTRICTION
      • MESSAGE MIGRATION FROM OCTEL PLATFORMS
  • 11.
    • Full desktop and mobile Unified communications deployment without a requirement for a Microsoft upgrade and or overhaul
      • UC WITH MS EXCHANGE 2000/2003/2007
      • NO REQUIREMENT TO DEPLOY OCS OR LICENSE OCS
    • Full desktop and mobile computer telephony integration with any web based or application based software platform
      • SCREEN POPS, INSTANT MESSAGING/PRESENCE, DIALING
      • GOLDMINE, OUTLOOK, ACT, SALESFORCE.COM, MICROSOFT CRM
    • Emergency and mass message alert notification leveraging existing voice processing and application server resources
      • MULTIMEDIA DISTRIBUTION LISTS- SMS/EMAIL/PHONE
      • SMS WITH ENS LICENSING TO AVOID SPAM BLOCKING
      • EMAIL BLASTS FOR NON CRITICAL NOTIFICATION
  • 12.
    • Speech enabled application server
      • AUTO ATTENDANT
      • INTERNAL CORPORATE DIRECTORIES
      • ACCESS TO PERSONAL AND PUBLIC CONTACTS FOR HANDS FREE DIALING
      • IVR AND CALL PROCESSING
      • INTEGRATED WITH MOBILE PRESENCE AND LOCATION BASED DIALING
    • Full Hospitality integrated communication solution
      • Speech enabled hotel directory and room directory
      • Integration to multiple Property management software
      • Resorts, Hospitals, University Campuses, Long term stay facilities
    • SIP based Meet me audio conference server
      • Works with any PBX
      • 48 person conference with unlimited rooms
  • 13. Gmail   Huge inbox with search: keep and find everything. Talk   Business class IM and VC as easy as email. Groups   Let users easily create and work in teams. Calendar   Make sharing calendars and schedules easy. Docs   Makes collaborating as easy as creating Sites   Allow users to manage their own sites. Video   Unlock the power of video within your business. Postini   Security and compliance solutions.
  • 14. Google Apps in 2007 Gmail Google Docs Google Calendar Offline Postini Sites Templates Google Groups Sync for Microsoft Outlook Google Sync Apps Script Enterprise Contacts Connector for BES Voice/Video Chat Data Liberation Secure Data Connector Directory Sync Reporting Gmail Status Dashboard Google Apps in 2009 Google Calendar Google Docs Google Video Gmail & Calendar Labs SSL Enforcement Out of Beta Reseller Program                            $50 per user/per year Google Sites                            $50 per user/per year Cloud Computing Apps Deliverables are Accelerating
  • 15.
    • Limited Integration to LEGACY INFRASTRUCTURE
      • Legacy PBX
      • Legacy CRM
      • Legacy Voice/Callers Apps
      • 3 rd Party Core Business Applications
    • “ Esnatech is the Glue that ties Google Apps to legacy voice and data infrastructure”……… Scott M. (Google VP of Marketing)
    • Silverlake Partners See the Trend & Gap
      • Serena Installation on Google Apps w/Avaya Infrastructure
      • Esnatech subsequently validated in Avaya Labs for Aura/CM
      • Avaya invites Esnatech to display Google Int. at VoiceCon
    The Google App Gap Why Google and their customers need Esnatech
  • 16. Gmail Unified messaging Integrates with any phone system to deliver voice and fax access from GMAIL and Email access over the phone. Rich Phone Presence Integrated phone presence with Google talk to see who is on or off the phone and initiate click to dial off your phone ext. Calendar integrated mobility Personal, shared, and public calendars integrated with your phone voice mail greetings, and mobility settings for find me follow me functionality Messaging, Mobility & Presence Knowledge Screen pops Desktop look up using Google search based on incoming caller ID and name to provide adhoc call center functionality Video enablement Secure SIP services enable Desktop Video integration with any legacy or IP based phone system UC web services Both desktop and web gadgets enable full dialing , presence and corporate phone search functionality from any OS or browser Desktop voice and telephony Telephony Office LinX Esnatech’s SIP Solution Filling the Google UC Gap
  • 17. Commercial Case Study Serena Software... A Silverlake Partner Company
  • 18.
    • Mobile access to Mobility , PBX dialing & Unified messaging
    •  
    • Available for free download from app stores:
        • iphone
        • Blackberry
        • Android market place
        • Handango app store
  • 19.
      • Add video, voice endpoints into existing legacy PBX
      • Single number dialing plan to any device across the network:
        • Mobile
        • Video
        • IP phone
        • softphone
    Caller
  • 20. SIP SIP Proxy Registrar
  • 21.
    • Speech Auto Attendant
      • Access to Global Employee Directory
      • Overflow from Operator to Speech AA – Who would you like to speak with
      • Great application in Health Care , Education , Government , Industry
    • Speech Access to Inbox
      • Access to contacts
      • Access to Emails
      • Access to Calendar – next release
      • Killer application for mobile workers
    • Speech Verification
      • Speech Verification - next release
      • Application for clients worried about password security
    • Speech Navigation
      • Speech Navigation of IVR trees
    • Speech to Text Translation
      • Voicemails converted to Emails
      • Great vertical application – Medical , Legal , Government ,
  • 22.
      • Integrated dialer and contact display within Salesforce CRM interface
      • ‘ Click to dial’ from Salesforce contacts and customer listings
  • 23.
      • 48 concurrent sessions
      • Software only upgrade to legacy PBX
      • Unlimited rooms
      • Integrated call recording
      • support for call transcription
  • 24. Site 1 T1/SMDI T1-SIP gateway SIP Site 2 Site 3 T1/SMDI T1-SIP gateway SIP Consolidated Server Data center Real-time Synchronization Master server 100 SIP ports DR Site Slave 3 100 SIP ports Slave 1 100 SIP ports Slave 2 100 SIP ports SIP SIP SIP SIP SIP SIP SIP WAN SIP
  • 25.
    • Provide automated answers to frequently asked questions
    • Automate routine functions for administration
    • HR voice menus for sick days and absent
    • Integrate menus with SMTP engine for e-mail delivery of answers
    • Integrate with document on demand functions for:
      • Mail-order sales - taking order, follow-up of order, promotions and games.
      • Transport and Tourism - timetable, bookings, freight exchange.
      • Marketing of products and services - product information, promotion, after-sales service.
    • Create homework hotline templates for education applications
    • Integrated with Mass Event notification
    • Retail store data collection
    • Red Cross Premium status
    • Movie line
    • Weather alerts
  • 26.
    • Integrated CTI services with NON Microsoft core business applications- Screen pops dialing
      • MAC OS
      • Salesforce.com
      • Thin Clients
    • Mobile UC applications beyond windows mobile devices
      • Provide PBX and presence integration to iphone/Blackberry/Nokia/ Google for
    • Low overhead Unified messaging for Exchange 2007
      • OCS with Mixed user environment for messaging- less stress on exchange environment for voice mail only users
    • Enable MWI/Fax and message event notification for Exchange 2007 UM
      • Esnatech UC services syncs voice and email events to trigger MWI on any PBX
      • Esnatech delivers full Fax services for Exchange 2007/2010
      • Provides advance IVR and Octel Designer features for Exchange 2007/2010
  • 27.
    • Flatten and consolidate application investment with UC application server
    • Simplify licensing with one UC license covering voice, CTI, Mobility, etc.
    • Extend value of your current investments by leveraging existing- Phone network, mobile network and business applications
    • Enable access to SaaS based solution with technology that can manage transition from legacy to new technology
  • 28.
    • Access more Product information log on to:
    • http://www.esnatech.com/dealer_area/index.asp
    • CONTACT CUSTOMER SERVICE FOR YOUR CREDENTIALS
    • http://www.slideshare.net/davide.petramala
    • For our online Demos, access our demo center at:
    • http://sites.google.com/a/esnatech.ca/video-demo-center/
  • 29.
    • Twitter.com/poweredbyesnauc
    • www.facebook.com
      • Add esnatech Link as a friend
    • http://unified-comm.blogspot.com/
    • http://ucsupport.blogspot.com/
    • www.youtube.ca/ucommunicate
  • 30. CONFIDENTIAL Actively looking for Avaya Business partners! Contact us at: 1-800-565-3762 Book an online demo with our Account team [email_address] Visit us online at: www.esnatech.com