Esna Officelinx
A highly interoperable, PBX independent solution that
embeds communication + collaboration inside cloud-
b...
Esna Embeds
Collaboration
Anywhere
Esna embeds real-time communication
tools inside the business processes and
application...
“Users want their
communications to be built right
into the applications they are
using.”
People Want to
Communicate in
th...
10,000+ Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION
RETAIL /
HOSPITALITY
Unified Communication + Collaboration Across Apps
*Optional web-based conferencing solutions, priced separately.
Esna iLin...
Google Apps
Esna makes communicating with team
members quick and easy by integrating
real-time communication tools across
...
Real-Time Presence Across Google Drive
Recognizes the authors of any
document and shows their
presence, which can be manua...
Contextual Collaboration Across Google Drive
Start a Hangout or audio
conference inside any
Google Document.
Google Hangouts Across Any Web Page or App
Start a Hangout from any
web page or app - even
inside Salesforce.
Route + Answer Calls Based on Google Calendar
Automatically share your
presence based on your
Google Calendar; your
availa...
Transcribed Voice Messages inside of Gmail
Transcribed voice messages
are resolved to your contacts;
opening a message
ext...
Send + Receive Fax Messages from Gmail
Send + receive fax messages
from Gmail and save/
organize them on Drive.
Click-to-Call from the Google Contact Card
Click-to-call anyone from
their Google Contact Card.
Microsoft Office
365
Get more done with unified
messaging and collaboration tools
embedded inside of Office 365.
Transcribed Voice Messages inside of Office 365
Read transcribed messages
from your Outlook Web App;
opening a message
ext...
Actionable Voice Messages
Access and listen to voice
messages online via web
links; escalate to live
collaboration session.
Send + Receive Fax Messages
Send + receive fax messages
from within the Outlook Web
App.
Collaboration Actions from the Hover Card
Presence is shown in the
Hover Card based on phone
status or calendar events;
us...
Contextual Collaboration in Office 365 Documents
Automatically recognizes the
authors of any document;
click-to-collaborat...
Esna iLink Pro
Access voice, video conferencing,
instant messaging and presence from
Internet Explorer (IE) and Chrome
bro...
See the Presence of Everyone in Your Organization
Organize coworkers into
buddy lists and easily see
their real-time prese...
Everyone is Accessible via the Directory
Co-workers are grouped via
a directory that is accessible
across your organizatio...
Manage Your Own Presence
Set your presence manually,
create custom locations or
enable your presence to be
determined by y...
Manage Your Own Devices
Manage which of your
available extensions is used
to receive calls and which
device is used to dia...
Integrated Dialer + Call Control Features
Dial extensions or phone
numbers by entering the names
of your contacts or their...
Expanded Search + Collaboration Actions
Search for people from your
company directory and
personal contacts; click on any
...
Chat + Activity History
Chat 1-on-1 and see a timeline
of their activities, including
their status changes and your
intera...
Click-to-Call Across Any Web Page or Web App
iLink Pro is embedded across
Chrome and IE; click-to-call
any number publishe...
OAuth 2.0 Authentication Support
Support for OAuth 2.0 enables
users to sign in with a range of 3rd
party credentials; Esn...
Salesforce
Embedded real-time communications
foster better team engagement and
focus on customers.
Esna iLink Pro Embedded Plug-in
Access presence, IM, call
control, Hangouts, audio
conferencing and WebEx
or Scopia meetin...
Caller ID is Matched to an Existing Salesforce Record
Inbound calls are
matched to a Salesforce
record and displayed.
Create a Contact/Lead Record from a New Caller
Add callers as leads or
contacts for inbound calls
without an existing
Sale...
Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx
meeting with any contact,
lead or user in Salesforce.
Start an Instant Scopia Meeting with Contacts
Instantly start a Scopia
meeting with any contact,
lead or user in Salesforc...
Schedule WebEx Meetings from Salesforce Calendar
Schedule WebEx meetings
right from Salesforce
Calendar.
Schedule Scopia Meetings from Salesforce Calendar
Schedule Scopia meetings
right from Salesforce
Calendar.
Automatically Logged Calls + Meetings
Automatically log WebEx
or Scopia meetings and
inbound/outbound calls
as activities.
Additional
Integrations
Esna iLink for
WebEx
Start + schedule WebEx meetings in
Google Apps, Microsoft Office 365 and
Salesforce.
Please click the...
Esna iLink for
Avaya Scopia
Desktop
Start + schedule Scopia meetings in
Google Apps, Microsoft Office 365 and
Salesforce.
...
Esna Developer
APIs
Esna Collaboration Tags embed real-
time communication + collaboration
capabilities inside any cloud a...
Enhance Cloud Applications with Collaboration Tags
Actions include presence, voice and
video calls, contact cards, and liv...
Architecture +
Technical Facts
Officelinx Standard Architecture
Enterprise or Hosted Apps
Exchange Web
Services/Google
Calendar
+Contact APIs
Desktop Pho...
Technical Fast
Facts
For more technical insights on the
Officelinx platform, please click HERE.
➔ Scales up to 2,000 ports...
Compatibility Overview
SIP Support CTI Support
➔ All prior to Officelinx 8.X require SIP direct and media
gateways (Aastra...
youtube.esna.comfacebook.esna.comtwitter.esna.complus.esna.com
Thank You. Visit officelinx.esna.com for more info.
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Esna Officelinx 10.1 - Standard Presentation

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Esna Officelinx Collaboration + Messaging is a comprehensive unified communications and collaboration platform. Officelinx offers next generation cloud-enabled communication features that improve collaboration and boost productivity, including:

- Unified messaging with voicemail that integrates voice and fax messages with email and social collaboration applications from Google, Microsoft, IBM, Jive and others
- Real-time communication applications like voice and instant messaging (IM) communications, presence, click-to-call, voice conferencing, and geo-location mapping integrated inside business applications like email and CRM
- Voice conferencing that enables you to easily create or join collaborative voice conference meetings

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Esna Officelinx 10.1 - Standard Presentation

  1. 1. Esna Officelinx A highly interoperable, PBX independent solution that embeds communication + collaboration inside cloud- based business applications
  2. 2. Esna Embeds Collaboration Anywhere Esna embeds real-time communication tools inside the business processes and applications people use everyday.
  3. 3. “Users want their communications to be built right into the applications they are using.” People Want to Communicate in the Apps they Use Marty Parker No Jitter September 2013 “It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and integrated.” Bern Elliot Gartner CIO August 2013
  4. 4. 10,000+ Customers Rely on Esna Everyday MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY
  5. 5. Unified Communication + Collaboration Across Apps *Optional web-based conferencing solutions, priced separately. Esna iLink for WebEx* Esna iLink Pro Unified Communications Platform Esna iLink for Avaya Scopia Desktop* Apps + Browser Esna PBXs On-premise, cloud- based or a hybrid solution
  6. 6. Google Apps Esna makes communicating with team members quick and easy by integrating real-time communication tools across Google Apps.
  7. 7. Real-Time Presence Across Google Drive Recognizes the authors of any document and shows their presence, which can be manually or automatically set based on their Google Calendar events or phone/Hangout status.
  8. 8. Contextual Collaboration Across Google Drive Start a Hangout or audio conference inside any Google Document.
  9. 9. Google Hangouts Across Any Web Page or App Start a Hangout from any web page or app - even inside Salesforce.
  10. 10. Route + Answer Calls Based on Google Calendar Automatically share your presence based on your Google Calendar; your availability determines if calls come to you or are sent to voicemail.
  11. 11. Transcribed Voice Messages inside of Gmail Transcribed voice messages are resolved to your contacts; opening a message extinguishes the message waiting indicator on your desk phone.
  12. 12. Send + Receive Fax Messages from Gmail Send + receive fax messages from Gmail and save/ organize them on Drive.
  13. 13. Click-to-Call from the Google Contact Card Click-to-call anyone from their Google Contact Card.
  14. 14. Microsoft Office 365 Get more done with unified messaging and collaboration tools embedded inside of Office 365.
  15. 15. Transcribed Voice Messages inside of Office 365 Read transcribed messages from your Outlook Web App; opening a message extinguishes the message waiting indicator on your desk phone.
  16. 16. Actionable Voice Messages Access and listen to voice messages online via web links; escalate to live collaboration session.
  17. 17. Send + Receive Fax Messages Send + receive fax messages from within the Outlook Web App.
  18. 18. Collaboration Actions from the Hover Card Presence is shown in the Hover Card based on phone status or calendar events; users can schedule a WebEx or Scopia meeting or start a call from contact cards as well.
  19. 19. Contextual Collaboration in Office 365 Documents Automatically recognizes the authors of any document; click-to-collaborate with one person or the entire group right from the document.
  20. 20. Esna iLink Pro Access voice, video conferencing, instant messaging and presence from Internet Explorer (IE) and Chrome browsers.
  21. 21. See the Presence of Everyone in Your Organization Organize coworkers into buddy lists and easily see their real-time presence + availability.
  22. 22. Everyone is Accessible via the Directory Co-workers are grouped via a directory that is accessible across your organization.
  23. 23. Manage Your Own Presence Set your presence manually, create custom locations or enable your presence to be determined by your calendar and/or phone status.
  24. 24. Manage Your Own Devices Manage which of your available extensions is used to receive calls and which device is used to dial out.
  25. 25. Integrated Dialer + Call Control Features Dial extensions or phone numbers by entering the names of your contacts or their numbers; handle calls with a full range of call control features.
  26. 26. Expanded Search + Collaboration Actions Search for people from your company directory and personal contacts; click on any contact to bring up a range of collaboration actions.
  27. 27. Chat + Activity History Chat 1-on-1 and see a timeline of their activities, including their status changes and your interactions with them.
  28. 28. Click-to-Call Across Any Web Page or Web App iLink Pro is embedded across Chrome and IE; click-to-call any number published on any web page or web app.
  29. 29. OAuth 2.0 Authentication Support Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials; Esna offers its own web-based authentication solution when security profiles or other considerations make 3rd party login options impossible.
  30. 30. Salesforce Embedded real-time communications foster better team engagement and focus on customers.
  31. 31. Esna iLink Pro Embedded Plug-in Access presence, IM, call control, Hangouts, audio conferencing and WebEx or Scopia meetings.
  32. 32. Caller ID is Matched to an Existing Salesforce Record Inbound calls are matched to a Salesforce record and displayed.
  33. 33. Create a Contact/Lead Record from a New Caller Add callers as leads or contacts for inbound calls without an existing Salesforce record.
  34. 34. Start an Instant WebEx Meeting with Contacts Instantly start a WebEx meeting with any contact, lead or user in Salesforce.
  35. 35. Start an Instant Scopia Meeting with Contacts Instantly start a Scopia meeting with any contact, lead or user in Salesforce.
  36. 36. Schedule WebEx Meetings from Salesforce Calendar Schedule WebEx meetings right from Salesforce Calendar.
  37. 37. Schedule Scopia Meetings from Salesforce Calendar Schedule Scopia meetings right from Salesforce Calendar.
  38. 38. Automatically Logged Calls + Meetings Automatically log WebEx or Scopia meetings and inbound/outbound calls as activities.
  39. 39. Additional Integrations
  40. 40. Esna iLink for WebEx Start + schedule WebEx meetings in Google Apps, Microsoft Office 365 and Salesforce. Please click the link above to see the separate presentation. Priced Separately.
  41. 41. Esna iLink for Avaya Scopia Desktop Start + schedule Scopia meetings in Google Apps, Microsoft Office 365 and Salesforce. Please click the link above to see the separate presentation. Priced Separately.
  42. 42. Esna Developer APIs Esna Collaboration Tags embed real- time communication + collaboration capabilities inside any cloud app, intranet or custom web page.
  43. 43. Enhance Cloud Applications with Collaboration Tags Actions include presence, voice and video calls, contact cards, and live meeting escalation. 1 Inject dynamic, real-time communication content and actions into any web page or application. 2 TURN THIS Presence Contact Cards with Actions INTO THIS
  44. 44. Architecture + Technical Facts
  45. 45. Officelinx Standard Architecture Enterprise or Hosted Apps Exchange Web Services/Google Calendar +Contact APIs Desktop Phone Voice/Video iLink Pro (Browser, Desktop or Mobile) SIP (VoIP) Exchange Web Services/Google Calendar API, Contact API + Google API Salesforce Open CTI Esna Client Web Services IMAP Calendar/Contact API* MS Exchange Mobile Voice Esna Officelinx (Standalone or High Availability) User Cloud Apps CTI PBX(s) (Single or Multiple)
  46. 46. Technical Fast Facts For more technical insights on the Officelinx platform, please click HERE. ➔ Scales up to 2,000 ports and 20 voice servers ➔ Can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways ➔ Distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery ➔ Leverages VMware vSphere or Microsoft Hyper-V 2012 to ensure scalable and ‘always-available’ communication services ➔ PBX independent and can integrate with over 250 traditional and IP-based phone systems either individually or simultaneously ➔ Available for Windows, Mac, Android, iOS, Windows Phone and Blackberry devices
  47. 47. Compatibility Overview SIP Support CTI Support ➔ All prior to Officelinx 8.X require SIP direct and media gateways (Aastra, Iwatsu, Toshiba, etc.) ➔ Asterisk ➔ Avaya IP Office Server Edition 9.1 ➔ Avaya Session Manager (SM) ➔ Avaya SIP Enablement Services (SES) ➔ Avaya IP Office 500 6.1, 7.0, 8.0 ➔ Broadsoft Broadworks Release 17 ➔ Cisco Unified Communication Manager 8.x, 9.x ➔ Mitel MCD 4.2 ➔ Nortel BCM R6 ➔ Nortel CS1000 (v7.5, NRS and SM) ➔ Nortel CS2100 ➔ ShoreTel ShoreGear platform 11.1 ➔ Siemens OpenScape Voice ➔ Avaya ACE 6.2 ➔ Avaya CM 5.2, 6.1 (AES TSAPI) ➔ Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI) ➔ Avaya IP Office Server Edition 9.1(TAPI) ➔ Broadsoft Broadworks (XSI) ➔ Cisco Unified Communication Manager 8.x, 9.0 (TAPI) ➔ Iwatsu ECS ➔ Mitel MCD 4.2 ➔ ShoreTel ShoreGear 11.1 (TAPI) ➔ Siemens OpenScape Voice (CSTA) ➔ Toshiba Strata CIX (CSTA) ➔ Iwatsu ECS ➔ Mitel MCD 4.2 ➔ ShoreTel ShoreGear 11.1 (TAPI) ➔ Siemens OpenScape Voice (CSTA) ➔ Toshiba Strata CIX (CSTA)
  48. 48. youtube.esna.comfacebook.esna.comtwitter.esna.complus.esna.com Thank You. Visit officelinx.esna.com for more info.

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