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Esna 
Cloudlink 5.0 for Cisco
Esna Embeds Collaboration Anywhere 
Esna embeds real-time communication 
tools inside the business processes and 
applicat...
People Want to Communicate in the Apps they Use 
Marty Parker 
User Experience: 
The X Factor of Unified Communications 
N...
Google Apps 
Cisco Jabber Voice + 
Video and WebEx 
Integration
Transcribed Voice Messages inside Gmail 
WebEx 
Integration 
Unified 
Messaging 
Voicemail 
Transcription 
Rich 
Presence
Send + Receive Fax Messages 
Receive and send faxes right from 
Gmail 
Automatically save faxes in Drive along 
with your ...
Actionable Voice Messages 
Resolve 
messages 
to your 
Google 
contacts 
Post urgent and crisis 
messages to Twitter and 
...
Multiple Ways to Start an Instant WebEx Meeting 
From the Google 
Contact Card 
From the Google 
People Widget 
Anywhere i...
Schedule a WebEx Meeting from Google Calendar 
Instantly schedule a 
WebEx meeting from 
Google calendar 
Choose from diff...
Easily Create or Modify WebEx Meeting Templates 
Define a standard meeting 
template, create import 
meeting templates fro...
Schedule TMS Resources from Google Calendar 
Easily book TMS resources from your Google calendar with the ability 
to edit...
Contextual Cisco Collaboration in Google Drive 
Automatically 
recognizes every 
collaborator on a doc 
Start an instant 
...
WebEx Integration with Google Hangouts 
Move people 
that you are 
collaborating 
with in a 
Hangout to a 
WebEx with a 
s...
Salesforce 
Cisco Jabber Voice + 
Video and WebEx 
Integration
Esna iLink for Cisco Embedded Plug-In 
Embedded web 
plug-in 
Access to presence, 
IM, Jabber Voice + 
Video calls, 
Hango...
Start an Instant WebEx Meeting with Contacts 
Instantly start a WebEx meeting 
with any contact or lead in 
Salesforce 
Si...
Track WebEx Meetings in Salesforce 
Automatically 
log WebEx 
meetings as 
activities in 
Salesforce 
Links to WebEx 
reco...
Schedule WebEx Meetings from Salesforce 
Instantly schedule a 
WebEx meeting right 
from Salesforce Calendar 
Choose from ...
Automatically Logged Calls + WebEx Meetings 
Automatically 
log WebEx 
meetings and 
calls as 
activities
Jive 
Unified Messaging + Click-to- 
Call
Transcribed Voice Messages inside Jive 
Unified 
Messaging 
Access to 
presence, IM, 
Jabber Voice + 
Video calls, 
Hangou...
Access to Cisco from Any Web Page or Application 
Extend Cisco collaboration to 
any web app or page in Chrome 
● Click-to...
Developer API’s
Developer APIs - Collaboration Tags 
Actions include Esna iLink presence, 
voice and video calls, contact cards, 
and live...
The desire to reduce cost by 
migrating to Google Apps/ 
Gmail from Microsoft 
Exchange 
Maintain and enhance 
unified mes...
Leverage cloud-based 
applications to reduce cost 
levels and mitigate demand 
on in-house IT resources 
Maintain and enha...
10,000 + Customers Rely on Esna Everyday 
MANUFACTURING RETAIL / SERVICES MEDIA GOVERNMENT EDUCATION 
HOSPITALITY
Cloudlink 5.0 Architecture 
Cloud Apps 
User 
Cisco Enterprise or Hosted 
WebEx XML 
Jabber SDK 
Google Data 
(Calendar/ 
...
Cloudlink for Cisco Telepresence Architecture 
Cloud Apps Cisco Enterprise or Hosted 
Google Data 
Calendar 
Resource API ...
Cisco Verified Compatible Solution 
https://marketplace.cisco.com/catalog/products/1338 
cisco.esna.com 
jabber.esna.com 
...
THANK YOU 
cisco.esna.com 
plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com
Additional Information
Presence + Presence Management 
Easily see other 
people’s status 
and availability 
Send an IM or 
start a call with 
one...
Jabber IM, Voice + Video 
IM 1:1 with 
others and move 
to a live voice or 
video 
conversation 
with a single click 
Jabb...
Integrated Dialer + Call Control 
Dial any 
extension or 
phone number 
by entering the 
name of the 
person or their 
num...
Cloudlink 5.0 Capabilities and Requirements 
Cloudlink Application 
Server 
iLink IE/Chrome 
Extension 
iLink for Cisco IE...
Esna Cloudlink 5.0 for Cisco and Google Apps
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Esna Cloudlink 5.0 for Cisco and Google Apps

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Integrate Cisco Collaboration Solutions with Cloud Applications [Video: https://www.youtube.com/watch?v=CyxZ0erZK80]

Experience faster, more efficient and effective collaboration by leveraging Esna Cloudlink for Cisco application server to integrate Cisco Collaboration solutions with cloud business applications.

With Esna Cloudlink for Cisco your company can easily access unified communications and collaboration tools like presence, instant messaging (IM), voice and video communication, click-to-call, call management, geo-location services and unified messaging right from Google Apps, Salesforce and Jive.

Esna Cloudlink for Cisco leverages standards-based SIP, Cisco APIs and Cisco Jabber to connect these cloud applications with Cisco Unity Connection, Cisco Unified Communications Manager and Cisco WebEx.

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  • There is a clear definition evolving- Unified communications ( traditional thought process) on in one communication platform vs integrated unified communications ( expanding the focus on interoperability) BYOD, consumerization of technology and ubiquitous cloud services is driving the need for UC not to be a siloedcommunicaiton technology but inclusive and integrated with a wider view of overall corporate communications and business applications
  • + The desire to use the same tools and approaches we use at home to do our work, is widespread+ people fundamentally want to work together to get their work done, achieve fulfillment, and create value+ this is not a new trend, for some time now people have been taking their consumer tools to work+ Forrester (a US based analyst firm) identified that 53% of employees are using some form of consumer technology to get their work done+ According to Gartner - By 2017, more than half of companies will require their employees to supply their own devices on the job+ Gartner said, mid-sized companies of $500 million to $5 billion in sales and 2,500 to 5,000 employees are most likely to be using a BYOD approach+38 percent of companies expect to stop supplying employees with their devices entirely by 2016
  • + tablets and smartphones are the preferred interface for executives, salespeople, managers+ even not-so-mobile employees who accept that there are no longer barriers between work life and home life+ every credible cloud apps vendor is addressing mobile+ According to Gartner - By 2017, more than half of companies will require their employees to supply their own devices on the job+ Gartner said, mid-sized companies of $500 million to $5 billion in sales and 2,500 to 5,000 employees are most likely to be using a BYOD approach+38 percent of companies expect to stop supplying employees with their devices entirely by 2016
  • Transcript of "Esna Cloudlink 5.0 for Cisco and Google Apps"

    1. 1. Esna Cloudlink 5.0 for Cisco
    2. 2. Esna Embeds Collaboration Anywhere Esna embeds real-time communication tools inside the business processes and applications people use everyday INSIDE
    3. 3. People Want to Communicate in the Apps they Use Marty Parker User Experience: The X Factor of Unified Communications No Jitter, September 2013 “It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and integrated.” “Users want their communications to be built right into the applications they are using.” Bern Elliot Gartner CIO August 2013
    4. 4. Google Apps Cisco Jabber Voice + Video and WebEx Integration
    5. 5. Transcribed Voice Messages inside Gmail WebEx Integration Unified Messaging Voicemail Transcription Rich Presence
    6. 6. Send + Receive Fax Messages Receive and send faxes right from Gmail Automatically save faxes in Drive along with your voice messages
    7. 7. Actionable Voice Messages Resolve messages to your Google contacts Post urgent and crisis messages to Twitter and Google+ Escalate any message to a live call See the location of the caller
    8. 8. Multiple Ways to Start an Instant WebEx Meeting From the Google Contact Card From the Google People Widget Anywhere in the Chrome Browser
    9. 9. Schedule a WebEx Meeting from Google Calendar Instantly schedule a WebEx meeting from Google calendar Choose from different meeting templates, meeting types and audio options Meeting info is automatically published
    10. 10. Easily Create or Modify WebEx Meeting Templates Define a standard meeting template, create import meeting templates from Works with any audio WebEx or create your own conference provider
    11. 11. Schedule TMS Resources from Google Calendar Easily book TMS resources from your Google calendar with the ability to edit the calendar events, which automatically update meeting details within the Cisco TMS event calendar
    12. 12. Contextual Cisco Collaboration in Google Drive Automatically recognizes every collaborator on a doc Start an instant WebEx meeting, Hangout or Jabber group chat
    13. 13. WebEx Integration with Google Hangouts Move people that you are collaborating with in a Hangout to a WebEx with a single click Attendees are immediately placed into the WebEx, no separate login or registration required
    14. 14. Salesforce Cisco Jabber Voice + Video and WebEx Integration
    15. 15. Esna iLink for Cisco Embedded Plug-In Embedded web plug-in Access to presence, IM, Jabber Voice + Video calls, Hangouts and WebEx meetings
    16. 16. Start an Instant WebEx Meeting with Contacts Instantly start a WebEx meeting with any contact or lead in Salesforce Simple one click-to-meet
    17. 17. Track WebEx Meetings in Salesforce Automatically log WebEx meetings as activities in Salesforce Links to WebEx recordings are inserted in the activity notes
    18. 18. Schedule WebEx Meetings from Salesforce Instantly schedule a WebEx meeting right from Salesforce Calendar Choose from different meeting templates, meeting types and audio options
    19. 19. Automatically Logged Calls + WebEx Meetings Automatically log WebEx meetings and calls as activities
    20. 20. Jive Unified Messaging + Click-to- Call
    21. 21. Transcribed Voice Messages inside Jive Unified Messaging Access to presence, IM, Jabber Voice + Video calls, Hangouts and WebEx meetings Transcribed Voicemail
    22. 22. Access to Cisco from Any Web Page or Application Extend Cisco collaboration to any web app or page in Chrome ● Click-to-Call ● Presence ● Instant Messaging ● Group chat ● Jabber Voice + Video ● WebEx Click-to-Call
    23. 23. Developer API’s
    24. 24. Developer APIs - Collaboration Tags Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation 1 Inject dynamic, real-time communication content and actions into any web page or application 2 TURN THIS Presence Contact Cards with Actions INTO THIS
    25. 25. The desire to reduce cost by migrating to Google Apps/ Gmail from Microsoft Exchange Maintain and enhance unified messaging based on existing Cisco infrastructure Customer Case Study Wilson Hurd Esna’s Cloudlink made the critical connection between our Cisco Unity messaging system and our new Google Apps solution—an answer we just didn’t find anywhere else. — Scott Berg, Network Engineer Wilson Hurd The Challenge The Solution Selected Esna Cloudlink to connect legacy Cisco infrastructure and UM system to Google Apps and Gmail Seamless connection between Cisco Unity Connection and Cisco CallManager with Google Apps and Gmail The Result Robust UC capabilities deployed to more than 3,000 users across the U.S. Reduced hardware costs space required, power/cooling expenses and lowered annual license fees and IT support time
    26. 26. Leverage cloud-based applications to reduce cost levels and mitigate demand on in-house IT resources Maintain and enhance UC based on existing Cisco infrastructure Customer Case Study IEEE The Cloudlink solution from Esna was the right choice for us. Install was easy—Cloudlink configuration wizards automatically provisioned our users and we were up and running within a couple of days. — Dave Kaminsky, Manager Alternative Client Systems The Challenge The Solution Selected Esna Cloudlink to connect IEEE’s Cisco UC system to Google Apps and Gmail Seamless connection between Cisco Unity Connection, Cisco UC Manager and Google Apps and Gmail The Result Robust UC capabilities deployed to more than 3,000 users across the U.S. Reduced hardware costs space required, power/cooling expenses and lowered annual license fees and IT support time
    27. 27. 10,000 + Customers Rely on Esna Everyday MANUFACTURING RETAIL / SERVICES MEDIA GOVERNMENT EDUCATION HOSPITALITY
    28. 28. Cloudlink 5.0 Architecture Cloud Apps User Cisco Enterprise or Hosted WebEx XML Jabber SDK Google Data (Calendar/ Contact) API CAXL (IM/P) Voice/Video Esna Cloudlink App Server (Optional) CU(M/N/P)I Cisco Unity Connection TAPI (Optional) Cisco Unified Comm. Manager Google Data (Calendar/Contact) API, IMAP Salesforce Open CTI Call Control Web Services (Optional) Cisco IM & Presence Services
    29. 29. Cloudlink for Cisco Telepresence Architecture Cloud Apps Cisco Enterprise or Hosted Google Data Calendar Resource API Esna Cloudlink for Cisco Telepresence TMS Booking API Lotus Calendar Scheduling Cisco Telepresence Management Server Google Calendar Resource API WebEx XML WebEx enabled Telepresence TBD Lotus Domino User
    30. 30. Cisco Verified Compatible Solution https://marketplace.cisco.com/catalog/products/1338 cisco.esna.com jabber.esna.com webex.esna.com
    31. 31. THANK YOU cisco.esna.com plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com
    32. 32. Additional Information
    33. 33. Presence + Presence Management Easily see other people’s status and availability Send an IM or start a call with one click Manage and share your real-time availability to others Esna iLink for Cisco can monitor your availability from Google Calendar and Hangouts
    34. 34. Jabber IM, Voice + Video IM 1:1 with others and move to a live voice or video conversation with a single click Jabber softphone with video accessed through a HTML5 user interface 1:1 video calls and multi-party voice conference calls
    35. 35. Integrated Dialer + Call Control Dial any extension or phone number by entering the name of the person or their number Full call control integrated with Cisco Unity Connection
    36. 36. Cloudlink 5.0 Capabilities and Requirements Cloudlink Application Server iLink IE/Chrome Extension iLink for Cisco IE/ Chrome Extension[3] iLink for WebEx IE/Chrome Extension[4] Unified Messaging in Gmail and Jive X Click-to-Call X[1] X Federated Cisco Presence to Google Talk X Google Calendar and Hangouts Presence in Jabber X Jabber Presence X Jabber Instant Messaging (1:1 and Group) X Jabber Voice and Video[2] X Contextual Collaboration in Google Drive X Jabber Integration with Salesforce X WebEx Integration with Google Apps, Salesforce, and Chrome Browser X [1] For organizations not running Jabber [2] Requires Cisco Web Communicator license [3] Requires Jabber or Cool license [4] Requires WebEx license

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