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Cisco Call Manager integration to Google apps
 

Cisco Call Manager integration to Google apps

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goes over Cisco call manager integration requirements for google apps. Version 6.0 or greater for more information visit www.uc4googleapps.com

goes over Cisco call manager integration requirements for google apps. Version 6.0 or greater for more information visit www.uc4googleapps.com

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  • There is a clear definition evolving- Unified communications ( traditional thought process) on in one communication platform vs integrated unified communications ( expanding the focus on interoperability) BYOD, consumerization of technology and ubiquitous cloud services is driving the need for UC not to be a siloedcommunicaiton technology but inclusive and integrated with a wider view of overall corporate communications and business applications
  • + The desire to use the same tools and approaches we use at home to do our work, is widespread+ people fundamentally want to work together to get their work done, achieve fulfillment, and create value+ this is not a new trend, for some time now people have been taking their consumer tools to work+ Forrester (a US based analyst firm) identified that 53% of employees are using some form of consumer technology to get their work done+ According to Gartner - By 2017, more than half of companies will require their employees to supply their own devices on the job+ Gartner said, mid-sized companies of $500 million to $5 billion in sales and 2,500 to 5,000 employees are most likely to be using a BYOD approach+38 percent of companies expect to stop supplying employees with their devices entirely by 2016
  • + tablets and smartphones are the preferred interface for executives, salespeople, managers+ even not-so-mobile employees who accept that there are no longer barriers between work life and home life+ every credible cloud apps vendor is addressing mobile+ According to Gartner - By 2017, more than half of companies will require their employees to supply their own devices on the job+ Gartner said, mid-sized companies of $500 million to $5 billion in sales and 2,500 to 5,000 employees are most likely to be using a BYOD approach+38 percent of companies expect to stop supplying employees with their devices entirely by 2016

Cisco Call Manager integration to Google apps Cisco Call Manager integration to Google apps Presentation Transcript

  • ESNA CLOUDLINK 4.0 Connecting People, Process and Data Across the Modern Enterprise
  • Agenda • What’s Happening in the World Around Us • The Collaborative Revolution • Esna + Cisco Redefine Collaboration • Customer Successes
  • What is the Internet Anyway?
  • 95% using cloud services 230K Years social media per month 40% own a smartphone
  • Time Spent Online GLOBAL ONLINE POPULATION 2,095,006,000 = 30% Of World’s Population GLOBAL HOURS ONLINE/MONTH 35 BILLION = AVERAGE TIME SPENT 16 Hours Global Internet Users/Month 32 Hours U.S. Internet Users/Month 3,995,444 Years
  • Enterprise Apps are Moving to the Cloud InformationWeek – Cloud Software, What’s Next – Aug 2013
  • What’s Moving to the Cloud CDW’s 2013 State of the Cloud Report
  • As more of the business applications we use move to the Cloud, so must the tools we use to communicate and collaborate with one another InformationWeek – Cloud Software, What’s Next – Aug 2013
  • Google Chrome is the fastest growing web browser 750M+ users on Chrome today
  • Consistent across devices Embedded inside business processes and apps Available anytime, anywhere Persistent across apps and devices Esna + Cisco Connecting People, Process and Data Across the Modern Enterprise Presence, IM, Voice & Video Communications, Click-to-Call, Unified Messaging, WebEx, Geo-Location Sharing
  • The Value of Esna + Cisco Collaboration Solutions • Allow people to connect with one another across time zones and functional boundaries • Enable more efficient business processes • Accelerate business results • Foster disruptive innovation
  • What Makes Up Cloudlink 4.0 iLINK for Cisco (HTML5 Client) iLINK for WebEx Application Server Chrome Extensions CLOUDLINK App Server • Unified Messaging (Google Apps and Jive) • Jabber Voice and Video • Jabber Presence • Instant Messaging • Group Chat • Location Sharing • Salesforce Integration • Integration in Google Calendar • Integration with Gmail Cloudlink 4.0 Components and Features • Comprehensive collaboration solution bundle • One price • Ability to provision and turn features on/off iLINK • Click-to-Call (via TAPI) • Federated Presence to Google
  • Cloudlink Enables Live Collaboration in Cloud Apps Integrate Cisco voice and video, presence, instant messaging and unified messaging inside cloud apps like Salesforce, Google Apps and Jive
  • Cloudlink Embeds Cisco Collaboration in Any Web Application Deliver Cisco Collaboration as Chrome Browser Extensions Users can install Cloudlink extensions for Cisco from the Chrome Store; administrators can also pre-install Cloudlink extensions using the Chrome Admin Panel Anywhere, Anytime Access to Cisco Collaboration Users can access their Cisco collaboration services from any Chrome browser
  • Unified Messaging Integrated Fax Transcription Click-to-Call Rich Presence WebEx Integration Google Apps Integration
  • Salesforce Integration iLink for Cisco integration with Salesforce through Salesforce Open CTI • Presence • Instant messaging • Group chat • Jabber voice/video • Call management • Location sharing • Call logging
  • Jive Software Integration Cloudlink integrates Cisco UC inside Jive • Unified messaging • Click-to-call iLink for Cisco provides • Presence • Instant messaging • Group chat • Jabber voice/video • Call management • Location sharing
  • Access to Cisco from Any Web App or Page iLink for Cisco extends Cisco collaboration to any web app or page in Chrome • Click-to-call • Presence • Instant messaging • Group chat • Jabber voice/video • Call management • Location sharing
  • iLink for Cisco - HTML5 Jabber Client Jabber HTML5 client and Chrome browser extension • Presence • Instant messaging • Group chat • Jabber voice/video • Call management • Location sharing
  • Presence and Presence Management Easily see other people’s status and availability Know when people are on the phone, their availability Manually change your status and share your real-time availability to others iLink for Cisco can monitor Google Calendar and automatically update your status
  • IM/Group Chat/Geo-location IM 1:1 with others and move to a live voice or video conversation with a single click Geo-location service allows you to share your location within the chat window Easily add others to an IM conversation through multi-party chat
  • Jabber Voice and Video Jabber softphone with video accessed through a HTML5 user interface 1:1 video calls and multi-party voice conference calls
  • Timeline and Call History One-stop access to a variety of updates across your company Personalized activity stream displays status updates, interactions and call history
  • WebEx Scheduler Schedule and invite people to WebEx meetings right in Google Calendar iLink for WebEx creates your meeting in WebEx and automatically inserts the meeting details in your calendar invite Set up and start an instant WebEx meeting using the iLink for WebEx
  • Customer Successes
  • Vassar College Overview • Migrated its in-house mail and calendaring platform to Google Apps for Education and updated the campus' NEC PBX system • Issue a RFP for a VoIP solution that would improve communications and increase collaboration for its 1,200 employees • RFP required the ability to integrate all aspects of Google Apps, Gmail, Talk and Calendar seamlessly with the college’s new VoIP platform Results • Esna was the supplier identified by the competing voice vendors that would connect their proposed VoIP system to Google Apps • Vassar selected Cisco’s unified communications platform, Cisco Unified Communications Manager and Cisco Unity Connection, along with Esna for their solution • Esna/Cisco solution enables robust unified communications and live collaboration inside Gmail, transforming it into the interface to Vassar’s call control, messaging and collaboration tools As we carefully reviewed all of the RFP proposals, it became clear that Esna was the industry standard for full unified communications integration with Google Apps for Education. Because Esna was able to integrate with all the voice vendors who participated in our RFP process, selecting them was the easiest part of the decision. Emily Harris, Director of Network and Systems, Vassar
  • Wilson Hurd Business Problem • Desire to reduce cost by migrating to Google Apps/Gmail from Microsoft Exchange • Requirement of maintaining and enhancing unified messaging based on existing Cisco infrastructure Esna Solution • Selected Esna’s Cloudlink solution to connect its legacy Cisco infrastructure and unified messaging system to Google Apps and Gmail • Seamless connection between Cisco Unity Connection, Cisco CallManager and Google Apps/Gmail • Robust unified communications capabilities deployed to more than 3,000 users across the U.S. • Reduced hardware cost and space required, reduced power/cooling expense, and lower annual license fees and IT support time “Esna’s Cloudlink made the critical connection between our Cisco Unity messaging system and our new Google Apps solution—an answer we just didn’t find anywhere else.” Scott Berg, Network Engineer Wilson Hurd
  • IEEE.org Business Problem • Wanted to leverage cloud-based applications in order to reduce cost levels and mitigate demand on in-house IT resources • Requirement of maintaining and enhancing unified communications based on existing Cisco infrastructure Esna Solution • Selected Esna’s Cloudlink solution to connect its Cisco unified communications system to Google Apps and Gmail • Seamless connection between Cisco Unity Connection, Cisco UC Manager and Google Apps/Gmail • Robust unified communications capabilities deployed to nearly 1,000 users • Enabled IEEE to migrate its email system, and associated maintenance and upkeep, to Google’s cloud-based solution while maintaining important unified communications functionality for its employees The Cloudlink solution from Esna was the right choice for us. Install was easy - Cloudlink configuration wizards automatically provisioned our users and we were up and running within a couple of days. Dave Kaminsky, Manager Alternative Client Systems
  • Cloudlink Redefines Collaboration • Cloudlink integrates collaboration inside business processes and applications • Cloudlink enables collaboration to happen anytime anywhere across different devices and platforms • Cloudlink connects people, process and data across the modern enterprise
  • Where to Get More Information 4.0 cisco.esna.com jabber.esna.com webex.esna.com Cisco Verified Compatible Solution https://marketplace.cisco.com/catalog/products/1338
  • THANK YOU www.esna.com plus.esna.com twitter.esna.com youtube.esna.com facebook.esna.com