Dealing with Difficult Blog Comments
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Dealing with Difficult Blog Comments

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A short presentation by David Eaves at Northern Voice on what negotiation theory can teach us about managing difficult commentators.

A short presentation by David Eaves at Northern Voice on what negotiation theory can teach us about managing difficult commentators.

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  • Eaves has a wonderful approach to dialoging with people who make comments that are challenging or seem difficult. He puts the process of blogging in a new perspective for me. I've read about blogging as 'community,' but he demonstrates what that really means. Thanks!
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Dealing with Difficult Blog Comments Dealing with Difficult Blog Comments Presentation Transcript

  • dealing with difficult people
  • dealing with difficult people
  • fellow negotiator policy geek blogger
  • my point: have a goal three challenges be a model
    • <1>
    • goal?
    • become an expert?
    • make friends?
    • gain insight?
    • share ideas?
    • market yourself?
    • become an expert?
    • make friends?
    • gain insight?
    • community
    • share ideas?
    • market yourself?
    • <any?>
    • community
    • fun
    • engaged
    • active
    • forgiving
    • interesting
    • fun
    • engaged
    • active
    • forgiving
    • interesting
    • and…
    • our goal?
    © 2003 The New Yorker Collection from cartoonbank.com. All Rights Reserved.
    • it is not enough that I am right
    • they must also be wrong
    • <2>
    • weak relationships
    • +
    • blunt communication mediums
    • weak relationships
    • +
    • blunt communication mediums
    • =
    • dangerous assumptions
    • example
    • I didn’t say you were stupid
    • I didn’t say you were stupid
    • I didn’t say you were stupid
    • I didn’t say you were stupid
    • I didn’t say you were stupid 
    • dangerous assumptions
      • I have the relevant information
      • I have the relevant information
      • If they knew what I knew, they’d think differently
      • I have the relevant information
      • If they knew what I knew, they’d think differently
      • They’re probably crazy, stupid or evil (or all of the above)
    • <3>
    • model behaviour
    • influence your community
    • WHAT WE CONTROL:
      • how we behave
      • how we allow
      • others to affect
      • our behaviour
    • WHAT WE CONTROL:
      • how we behave
      • how we allow
      • others to affect
      • our behaviour
    • WHAT WE INFLUENCE:
      • others behaviour
      • our relationship
      • the results
    • be curious
  • SHARE ASK SHARE ASK SHARE ASK My Conclusions My Interpretations Their Interpretations Data I noticed Data they noticed DATA POOL Their Conclusions From Argyris & Schon Courtesy of Common Outlook Consulting
    • considered response
    • Inquire:
      • Asking questions to learn information
    • Acknowledge:
      • Of their view or feelings (without agreeing, per se)
    • Advocate:
      • Explaining your point of view
    • set rules
    • key thoughts
    • 1. you are the leader of your community
    • key thoughts
    • 2. shape your posts
    • key thoughts
    • 3. consider your reaction
    • key thoughts
    • 4. don’t be afraid delete
    • key thoughts
    • 5. remember you too are a difficult person
  • David Eaves david@eaves.ca www.eaves.ca This work is copyrighted using Creative Commons Attribution 2.5 You may share and remix this work on the condition that you attribute the work to its original author.