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Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
Dealing with Difficult Blog Comments
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Dealing with Difficult Blog Comments

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A short presentation by David Eaves at Northern Voice on what negotiation theory can teach us about managing difficult commentators.

A short presentation by David Eaves at Northern Voice on what negotiation theory can teach us about managing difficult commentators.

Published in: Technology, Health & Medicine
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  • Eaves has a wonderful approach to dialoging with people who make comments that are challenging or seem difficult. He puts the process of blogging in a new perspective for me. I've read about blogging as 'community,' but he demonstrates what that really means. Thanks!
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  • Transcript

    • 1. dealing with difficult people
    • 2. dealing with difficult people
    • 3. fellow negotiator policy geek blogger
    • 4. my point: have a goal three challenges be a model
    • 5. <ul><li><1> </li></ul>
    • 6. <ul><li>goal? </li></ul>
    • 7. <ul><li>become an expert? </li></ul><ul><li>make friends? </li></ul><ul><li>gain insight? </li></ul><ul><li>share ideas? </li></ul><ul><li>market yourself? </li></ul>
    • 8. <ul><li>become an expert? </li></ul><ul><li>make friends? </li></ul><ul><li>gain insight? </li></ul><ul><li>community </li></ul><ul><li>share ideas? </li></ul><ul><li>market yourself? </li></ul>
    • 9. <ul><li><any?> </li></ul><ul><li>community </li></ul>
    • 10. <ul><li>fun </li></ul><ul><li>engaged </li></ul><ul><li>active </li></ul><ul><li>forgiving </li></ul><ul><li>interesting </li></ul>
    • 11. <ul><li>fun </li></ul><ul><li>engaged </li></ul><ul><li>active </li></ul><ul><li>forgiving </li></ul><ul><li>interesting </li></ul>
    • 12. <ul><li>and… </li></ul>
    • 13. <ul><li>our goal? </li></ul>© 2003 The New Yorker Collection from cartoonbank.com. All Rights Reserved.
    • 14. <ul><li>it is not enough that I am right </li></ul><ul><li>they must also be wrong </li></ul>
    • 15. <ul><li><2> </li></ul>
    • 16. <ul><li>weak relationships </li></ul><ul><li>+ </li></ul><ul><li>blunt communication mediums </li></ul>
    • 17. <ul><li>weak relationships </li></ul><ul><li>+ </li></ul><ul><li>blunt communication mediums </li></ul><ul><li>= </li></ul><ul><li>dangerous assumptions </li></ul>
    • 18. <ul><li>example </li></ul>
    • 19. <ul><li>I didn’t say you were stupid </li></ul>
    • 20. <ul><li>I didn’t say you were stupid </li></ul>
    • 21. <ul><li>I didn’t say you were stupid </li></ul>
    • 22. <ul><li>I didn’t say you were stupid </li></ul>
    • 23. <ul><li>I didn’t say you were stupid  </li></ul>
    • 24. <ul><li>dangerous assumptions </li></ul>
    • 25. <ul><ul><li>I have the relevant information </li></ul></ul>
    • 26. <ul><ul><li>I have the relevant information </li></ul></ul><ul><ul><li>If they knew what I knew, they’d think differently </li></ul></ul>
    • 27. <ul><ul><li>I have the relevant information </li></ul></ul><ul><ul><li>If they knew what I knew, they’d think differently </li></ul></ul><ul><ul><li>They’re probably crazy, stupid or evil (or all of the above) </li></ul></ul>
    • 28. <ul><li><3> </li></ul>
    • 29. <ul><li>model behaviour </li></ul>
    • 30. <ul><li>influence your community </li></ul>
    • 31. <ul><li>WHAT WE CONTROL: </li></ul><ul><ul><li>how we behave </li></ul></ul><ul><ul><li>how we allow </li></ul></ul><ul><ul><li>others to affect </li></ul></ul><ul><ul><li>our behaviour </li></ul></ul>
    • 32. <ul><li>WHAT WE CONTROL: </li></ul><ul><ul><li>how we behave </li></ul></ul><ul><ul><li>how we allow </li></ul></ul><ul><ul><li>others to affect </li></ul></ul><ul><ul><li>our behaviour </li></ul></ul><ul><li>WHAT WE INFLUENCE: </li></ul><ul><ul><li>others behaviour </li></ul></ul><ul><ul><li>our relationship </li></ul></ul><ul><ul><li>the results </li></ul></ul>
    • 33. <ul><li>be curious </li></ul>
    • 34. SHARE ASK SHARE ASK SHARE ASK My Conclusions My Interpretations Their Interpretations Data I noticed Data they noticed DATA POOL Their Conclusions From Argyris & Schon Courtesy of Common Outlook Consulting
    • 35. <ul><li>considered response </li></ul>
    • 36. <ul><li>Inquire: </li></ul><ul><ul><li>Asking questions to learn information </li></ul></ul><ul><li>Acknowledge: </li></ul><ul><ul><li>Of their view or feelings (without agreeing, per se) </li></ul></ul><ul><li>Advocate: </li></ul><ul><ul><li>Explaining your point of view </li></ul></ul>
    • 37. <ul><li>set rules </li></ul>
    • 38. <ul><li>key thoughts </li></ul><ul><li>1. you are the leader of your community </li></ul>
    • 39. <ul><li>key thoughts </li></ul><ul><li>2. shape your posts </li></ul>
    • 40. <ul><li>key thoughts </li></ul><ul><li>3. consider your reaction </li></ul>
    • 41. <ul><li>key thoughts </li></ul><ul><li>4. don’t be afraid delete </li></ul>
    • 42. <ul><li>key thoughts </li></ul><ul><li>5. remember you too are a difficult person </li></ul>
    • 43. David Eaves david@eaves.ca www.eaves.ca This work is copyrighted using Creative Commons Attribution 2.5 You may share and remix this work on the condition that you attribute the work to its original author.

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