0
Mitel - Simply Communicating
The Mitel Story & Roadmap
Ian Bevington - Propositions Marketing
SPONSORED BY
MITEL - WHAT WE DO
IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
Business Communications
Managing
Cost
BUSINESS CHALLENGES
Profitable
Growth
Reduce
Risk
Employ the
Best People
Customer
Experience
GOVERNMENT
RETA...
The CIO Squeeze
CIO SQUEEZE
IT Waterfront
continues to
expand
Investment as
a proportion
of revenue is
falling
Significant...
Utility Applications
Specialist Applications
FITS WITH YOUR IT STRATEGY
IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
IT F...
THE MITEL PORTFOLIO
MiVoice
Mobile Working
“Any location, Any device”
Innovative desktop devices
Reliable
easily managed
voice platform
500+ v...
MiCollab
Video Conferencing
Voice
Application & Desktop Sharing
Instant messaging
For desktops …. tablets…. smartphones …....
MiContact Center
Communicate with
customers in a
media of their choice
Voice
Email
Web chat
Fax
Social Media
In the office...
Single cloud ready
software stream
Traditional
Public Cloud
Industry Standard Server
Turnkey VMware
Private Cloud
DEPLOYME...
Mitel - Simply Communicating
Whats New?
SPONSORED BY
MiVoice – What’s New?
MiVoice Business (MCD Rel 6.0) Jan 2013
• Customer design change requests
• Management improvements ...
MiCollab – What’s New?
MiCollab Client for Android Jan 2013
• Softphone Client
• Instant Messaging
• Dynamic Presence
MiCo...
MiCollab Cloud Services Integration
• Google integration June 2013
• Office 365 integration September 2013
• SFDC Target =...
Vidyo Target = Q3 2013
• Scalable HD Software based video solution
• Large meeting rooms, desktop & mobile devices
• Works...
MiContact Center – What’s New?
MiContact Center - Visual Workflow Enhancements
• IVR: Outbound call flows (call number, pl...
MiContact Center – What’s Coming?
MiContact Center – Unified Multichannel Queue Sept 2013
• View all interactions in a sin...
SUMMARY
Flexible Deployment Choices
with a Single Software Stream
Simply Communicating
Anywhere, any device, leverage exis...
THANK YOU
Ian Bevington
Propositions Marketing
Ian_bevington@mitel.com
www.twitter.com/bevingtoni
www.mitel.tv
The informa...
Upcoming SlideShare
Loading in...5
×

Mitelstory+roadmap

300

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
300
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Deliver message in few words / simple language so it lands with the audienceMitel is a supplier of industry leading business communication solutions (We don’t have an agenda to sell you more tin, use more bandwidth or upgrade your business applications)ClickThat fit with your IT frameworks in a way that demonstrates clear added valueClickWe offer freedom of deployment (On premise, cloud or hybrid)ClickAnd enable your end users to work from ‘any’ location using ‘any’ deviceThis graphic used again later so save the detail for later
  • CIO’s are under pressure. More and more applications required to run a business (many of our enterprise customers are supporting between 500 and 1200 applications!)Most companies have invested less in IT as a proportion of revenue over the past 5 yearsAs a result, in many organizations, the IT team is unable to many departmental and individual demandsThis is further frustrated by …Tech savvy employees are use cloud based solutions in their personal livesIndividuals have an opinion on devices and want to choose or bring their own devicesIn short, traditional IT systems can no longer meet todays dynamic business requirements
  • Increasingly, IT directors are categorizing their applications in order to simplify decision makingClickUtility ApplicationsNecessary to support day to day businessDoes the service meet our business requirements (may not be looking for best in class capability)Priority is service level and predictable costMore likely to be entrusted to a cloud service providerClickSpecialist or Mission Critical ApplicationsMay be specific to your industry … or even your businessOutright capability will be more importantApplication bay be responsible for your differentiation Control may be more importantTherefore more likely to remain ‘in house’, perhaps in a private cloudClickOrganizations are also choosing IT frameworks to simplify IT decision makingHow does this application fit and add value to my chosen framework?Its also worth remembering that best in class applications like Mitel continue to be relevant if you choose to change IT frameworkFor example, Microsoft > Google)ClickAnd that is the reason why we need to offer freedom of deployment model ….. and freedom from a device perspectiveWhen individuals use their own devices for work, you risk of losing supplier and customer relationshipsPersonal mobile and voicemail as a primary contact pointPersonal MSN accounts for instant messagingAnd if individual leave the business ………… your customer may follow them!!!So its really important that everyone has and uses their enterprise identityClickAnd finally we need to consider deployment models …….. Click
  • Mitel announce a new naming architecture on June 11thThere are 3 elements to the Mitel portfolioMiVoice includes call control, desktop devices and the boarder gatewayMCD > MiVoice Business5000 > MiVoice Small BusinessUC360 > MiVoice Conference Unit / MiVoice Video Unit2. MiContact Center CSM > MiContact Center Small BusinessCC Business Edition > MiContact Center Business EditionCC Enterprise Edition > MiContact Center Business Edition3. MiCollab replaces Mitel Applications Suite and the associated applications becomes features of MiCollabUCA > MiCollab ClientMCA > Audio, Video, and Web ConferencingNupoint Unified Messaging > Unified MessagingNupoint Speech Enabled Auto Attendant > Speech Enabled Auto AttendantAnd a few elements that retain their names32503300 ICPOpen Integration GatewayLets take a look in a little more detail …..
  • Some suppliers will lead you to believe that you must chose between on premise and cloudMitel have a “single cloud ready software stream” that allows you to move between deployments models withoutHaving to make huge reinvestments in software, licences or devicesWithout having to change desktop behaviour or retrain staff1. You can deploy on Mitel propriety hardwareThis is a still a great choice where you have a mixed IP and TDM environment2. On an industry Standard ServerThis is a great choice if you have standardized on a particular ISS vendor3. You can build multiple applications alongside your voice solution on a VMware serverRetail sore in a boxHotel in a box4. Or you can treat voice just like any other business application in a private cloud solutionAllows you to leverage your investment in Vmware, Security and IT skills5. Or by your unified communications from a service provider at a price, per moth, per deckPotential cost savings through shared servicesAccess to specialist support skillsAbility to flex up and down – Can be very useful, especially in the contact centre arenaVery easy to build hybrid solutions – Ideal if you have systems that are not yet ready for replacementIf you are not ready to move to the cloud, you can retain the option
  • Transcript of "Mitelstory+roadmap"

    1. 1. Mitel - Simply Communicating The Mitel Story & Roadmap Ian Bevington - Propositions Marketing SPONSORED BY
    2. 2. MITEL - WHAT WE DO IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE Business Communications
    3. 3. Managing Cost BUSINESS CHALLENGES Profitable Growth Reduce Risk Employ the Best People Customer Experience GOVERNMENT RETAIL EDUCATION PROFESSIONAL SERVICES HEALTHCARE HOUSING FINANCIAL SERVICES HOSPITALITY MANUFACTURING TRANSPORT MEDIA
    4. 4. The CIO Squeeze CIO SQUEEZE IT Waterfront continues to expand Investment as a proportion of revenue is falling Significant communities underserved by IT Inversion of IT (Tech Savvy employees better served at home) Bring (or chose) Your Own Device Traditional IT model is not sustainable
    5. 5. Utility Applications Specialist Applications FITS WITH YOUR IT STRATEGY IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE IT FRAMEWORKS
    6. 6. THE MITEL PORTFOLIO
    7. 7. MiVoice Mobile Working “Any location, Any device” Innovative desktop devices Reliable easily managed voice platform 500+ voice features Industry leading call control software Feature phones Wireless phones Consoles Audio Units Video Units Specialist devices Resiliency and redundancy options Web based administration Active directory integration Role based templates Network tolerant / managed QoS iOS Android BlackBerry Windows Hunt groups / Pick up groups Manager / Secretary working Single Number Identity Recorded Announcements Voice Mail Music on Hold Route selection Hospitality ACD
    8. 8. MiCollab Video Conferencing Voice Application & Desktop Sharing Instant messaging For desktops …. tablets…. smartphones …. Audio, Video & Web Conferencing Corporate Directory with Presence Location Connectivity Calendar Unified Messaging Speech Enabled Attendant
    9. 9. MiContact Center Communicate with customers in a media of their choice Voice Email Web chat Fax Social Media In the office …. at home …. or mobile Productivity management Real time reporting Historical reporting Interactive Queue Scheduling Structured call handling Business Process Integration Compliance Mass Outbound Notification
    10. 10. Single cloud ready software stream Traditional Public Cloud Industry Standard Server Turnkey VMware Private Cloud DEPLOYMENT FREEDOM Single Cloud Ready Software Stream No Change in end user behavior
    11. 11. Mitel - Simply Communicating Whats New? SPONSORED BY
    12. 12. MiVoice – What’s New? MiVoice Business (MCD Rel 6.0) Jan 2013 • Customer design change requests • Management improvements to improve TCO • Simple twinning with mid call features • Location based services • Improvements to centralized voicemail MiVoice Conference Unit / Video Unit June 2013 • Web browser with multimedia support • Bandwidth management improvements • Collaboration + video filmstrip MiVoice Business (MCD Rel 7.0) Target = Spring 2014 • Installation & support improvements • SDS enhancements • Contact Center feature enhancements • Meet-me conferencing
    13. 13. MiCollab – What’s New? MiCollab Client for Android Jan 2013 • Softphone Client • Instant Messaging • Dynamic Presence MiCollab Client for iOS Jan 2013 • Softphone Client • Instant Messaging • Dynamic Presence MiCollab Client for windows desktop Jan 2013 • SIP for video interworking • Teamwork mode • Hotdesk login MiCollab Client June 2013 • Contact Management & Click to Call • Visual Voicemail • RSS feeds • Available FoC with option to upgrade to Instant Messaging & Presence
    14. 14. MiCollab Cloud Services Integration • Google integration June 2013 • Office 365 integration September 2013 • SFDC Target = Q4 2013 MiCollab Web Portal Client Enhancements June 2013 • Supported on any browser / desktop and mobile device • Corporate Directory / Click to Call • Dynamic Status / Advisory Messages • In-call features – transfer / hold / end-call • Instant Messaging • Visual Voicemail MiCollab – What’s New? MiCollab Audio, Video & Web Conferencing June 2013 • Bi-directional audio via windows client • Listen only via web browser for webcasts • SIP video support for interworking • Identify audio only participants using PIN • Conference lock with announcement
    15. 15. Vidyo Target = Q3 2013 • Scalable HD Software based video solution • Large meeting rooms, desktop & mobile devices • Works with MiCollab Client • MiCollab Video Unit (UC360) interworking MiCollab – What’s New? MiVoice for Lync June 2013 • Mitel client plug in for Microsoft Lync users • Reliable, feature rich telephony • Desktop integration with Microsoft Lync MiCollab Client for Android / iOS Target = Q4 2013 • SIP Video Client
    16. 16. MiContact Center – What’s New? MiContact Center - Visual Workflow Enhancements • IVR: Outbound call flows (call number, play message, respond) MiContact Center Desktop Virtualisation (View 5.x) • Virtual agent desktop includes softphone • Supervisor client can run on „any‟ device MiVoice Business – Force Transfer on hang up • Post call surveying in conjunction with Virtual Workflow Manager MiContact Center – Social Media Integration CC SP2.0 • Capture information from social media sites about your business • Analyse and prioritize responses • Monitor social media trends
    17. 17. MiContact Center – What’s Coming? MiContact Center – Unified Multichannel Queue Sept 2013 • View all interactions in a single unified visual interface • Support pull & push interactions based on business rules • Reporting & monitoring by media • Client history repository search MiContact Center –Web Enhancements Sept 2013 • New “contact Us” tab, • Secure chat support hosted on mitel server. • Wait times deliver an improved customer experience MiContact Center – Integration with MiCollab Client Sept 2013 • Agent action client to deliver a multimedia agent desktop experience • Handle multiple interactions simultaneously • Agent presence control to join / leave groups • Phone control (answer, hold, hang up etc) MiContact Center – Email independence Sept 2013 • Microsoft Exchange 2007/2010/2013 • Office 365 via exchange online • Gmail via Google apps
    18. 18. SUMMARY Flexible Deployment Choices with a Single Software Stream Simply Communicating Anywhere, any device, leverage existing skillsets Recognized as a Technology Leader By Frost & Sullivan, Forrester and other leading analyts
    19. 19. THANK YOU Ian Bevington Propositions Marketing Ian_bevington@mitel.com www.twitter.com/bevingtoni www.mitel.tv The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members of Mitel‟s reseller channel. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×