Driving Government Transformation: Service Oriented Government April 28, 2009 7 th SOA for e-Gov Conference Dave Mayo President, Everware-CBDI

Dave Mayo - Background President, Everware-CBDI Enterprise Architecture Service Oriented Architecture Model-Driven Solution Delivery 2009 Federal 100 Award (Federal Computer Week) Vice-Chair, IAC EA-SIG and Chair, Services Committee (Industry Advisory Council/Enterprise Architecture Shared Interest Group) Economics, EA & Information Engineering Sr. Advisor to DHS EA Program Information Strategic Planning Business Case/ROI Analysis White Papers Succeeding With Component Based Architectures (IAC, 2004) EA: It’s Not Just for IT Anymore (JEA, 2005) Services and Components Based Architectures (CIOC, 2006) Practical Guide for Federal Service Oriented Architecture (CIOC, 2008) Service Oriented Government: Performance Driven Results (Draft, IAC, 2009)

President, Everware-CBDI

Enterprise Architecture

Service Oriented Architecture

Model-Driven Solution Delivery

2009 Federal 100 Award (Federal Computer Week)

Vice-Chair, IAC EA-SIG and Chair, Services Committee

(Industry Advisory Council/Enterprise Architecture Shared Interest Group)

Economics, EA & Information Engineering

Sr. Advisor to DHS EA Program

Information Strategic Planning

Business Case/ROI Analysis

White Papers

Succeeding With Component Based Architectures (IAC, 2004)

EA: It’s Not Just for IT Anymore (JEA, 2005)

Services and Components Based Architectures (CIOC, 2006)

Practical Guide for Federal Service Oriented Architecture (CIOC, 2008)

Service Oriented Government: Performance Driven Results (Draft, IAC, 2009)

Everware-CBDI Independent specialist SOA firm Merger of established UK and US companies in 2006 25,000+ subscribing architects worldwide Enabling structured, enterprise level SOA Facilitating SOA standards Widely used best practices, reference architecture, repeatable processes - Services Architecture & Engineering (CBDI SAE™) SOA Solution Business including Education, Consulting, Knowledge products

Independent specialist SOA firm

Merger of established UK and US companies in 2006

25,000+ subscribing architects worldwide

Enabling structured, enterprise level SOA

Facilitating SOA standards

Widely used best practices, reference architecture, repeatable processes - Services Architecture & Engineering (CBDI SAE™)

SOA Solution Business including Education, Consulting, Knowledge products

Topics Background Setting the Stage: SOA in the Federal Government SOA Fundamentals SOA & EA SOA Critical Success Factors Practical Guide to Federal SOA Future of SOA: Service Oriented Government Recommendations Expectations from New Administration

Background

Setting the Stage: SOA in the Federal Government

SOA Fundamentals

SOA & EA

SOA Critical Success Factors

Practical Guide to Federal SOA

Future of SOA: Service Oriented Government

Recommendations

Expectations from New Administration

We have a few problems… Inconsistencies in process, semantics, technology Redundancy in business processes, systems, data Lack of interoperability Stakeholders must engage with multiple organizations to achieve a single objective Difficulties sharing information Organizational rigidities prevent quick responses IT not well aligned with business objectives and difficult to change

Inconsistencies in process, semantics, technology

Redundancy in business processes, systems, data

Lack of interoperability

Stakeholders must engage with multiple organizations to achieve a single objective

Difficulties sharing information

Organizational rigidities prevent quick responses

IT not well aligned with business objectives and difficult to change

Strategic Issues Facing Federal Agencies Change is Ubiquitous & Discontinuous Increasing complexity – all aspects Often unforeseen (threats, environmental, legislative, budget) Impacts all facets of the business Organizations are increasingly unable to adequately respond Organizational barriers Process rigidities Silo’d applications & inflexible IT infrastructure Need to improve operational effectiveness Integration across the enterprise & entire supply chain Reduce cycle times for virtually all processes Improve access to data needed for operational decisions We’ve already hit the wall.

Change is Ubiquitous & Discontinuous

Increasing complexity – all aspects

Often unforeseen (threats, environmental, legislative, budget)

Impacts all facets of the business

Organizations are increasingly unable to adequately respond

Organizational barriers

Process rigidities

Silo’d applications & inflexible IT infrastructure

Need to improve operational effectiveness

Integration across the enterprise & entire supply chain

Reduce cycle times for virtually all processes

Improve access to data needed for operational decisions

The Solution: The Agile Enterprise Business cycle-time must be faster than rate of change in external factors IT must be able to keep up with business changes Agile organizations require adaptable architectures 1980’s and earlier Organization Focus Mainframe centric Monolithic Internal use 1990’s Business Process Focus Client/Server Monolithic Business-to-business via EDI - file transfer Virtual organizations Distributed Functions Service oriented Web 2.0 Mashups Near real-time New Millennium 3rd party service providers Extranet Internet Customers

Business cycle-time must be faster than rate of change in external factors

IT must be able to keep up with business changes

Agile organizations require adaptable architectures

Organization Focus

Mainframe centric

Monolithic

Internal use

Business Process Focus

Client/Server

Monolithic

Business-to-business via EDI - file transfer

Virtual organizations

Distributed Functions

Service oriented

Web 2.0

Mashups

Near real-time

Business Applications Technology The Key to Agility Demand Frustration Minimize the impact of changes at each level on the other levels Impacts Impacts Key Techniques: Separation of Concerns: SOA Abstraction: Model Driven Systems Engineering

EA is the Most Valuable Tool to Support Government Transformation Architecture is necessary to manage complexity Models assist in understanding, prioritizing and communicating FEA is the only tool available for cross-agency analysis Many government value chains cross agency boundaries (and government levels, too) Fundamental value of EA is aligning investments with priorities But it must be a service-oriented EA!

Architecture is necessary to manage complexity

Models assist in understanding, prioritizing and communicating

FEA is the only tool available for cross-agency analysis

Many government value chains cross agency boundaries (and government levels, too)

Fundamental value of EA is aligning investments with priorities

SOA Fundamentals Service Oriented Architecture is a paradigm for organizing and utilizing distributed capabilities that may be under the control of different ownership domains. Service: The means by which the needs of a consumer are brought together with the capabilities of a provider. -- OASIS SOA Reference Model version 1.0 " Let's start at the beginning. This is a football. These are the yard markers. I'm the coach. You are the players ." Vince Lombardi

Service Oriented Architecture is a paradigm for organizing and utilizing distributed capabilities that may be under the control of different ownership domains.

Service: The means by which the needs of a consumer are brought together with the capabilities of a provider.

-- OASIS SOA Reference Model version 1.0

SOA Basics SOA is an architectural best practice for EA All organizations need agility; therefore all need SOA SOA should be the predominant architectural pattern in all agency EAs Services affect everything Service oriented enterprise (SOE) Service oriented architecture (SOA) Service oriented infrastructure (SOI)

SOA is an architectural best practice for EA

All organizations need agility; therefore all need SOA

SOA should be the predominant architectural pattern in all agency EAs

Services affect everything

Service oriented enterprise (SOE)

Service oriented architecture (SOA)

Service oriented infrastructure (SOI)

SOA Confusion Is SOA dead? Services Anarchy Net-centricity Focus is on finding, sharing & exploiting information to achieve superiority Is Cloud Computing going to replace SOA? Cloud Computing = Software as a Service + Infrastructure as a Service.

Is SOA dead?

Services Anarchy

Net-centricity

Focus is on finding, sharing & exploiting information to achieve superiority

Is Cloud Computing going to replace SOA?

Cloud Computing = Software as a Service + Infrastructure as a Service.

SOA Mismatch Claims of organizational agility and better alignment between IT and the business But often the definition of SOA is technology based Web services (WS-*, JBOWS) Integration technology (eg, ESB) Business benefits are derived from SOA as a flexible architecture of collaborating services

Claims of organizational agility and better alignment between IT and the business

But often the definition of SOA is technology based

Web services (WS-*, JBOWS)

Integration technology (eg, ESB)

Business benefits are derived from SOA as a flexible architecture of collaborating services

SOA Critical Success Factors Trust Security Service Certification SLAs Testing & Monitoring (adaptive/collaborative/continuous) Consistency Semantic - Data Service Reference Architecture (EA) SOA Readiness & Maturity Org Change Management Management of the SOA Adoption Process Federated Governance Enforceable Contracts Funding & Cost Recovery Service Oriented Acquisition Technology Platform Infrastructure as a Service - Cloud Computing Discovery – Repositories/Registries

Trust

Security

Service Certification

SLAs

Testing & Monitoring (adaptive/collaborative/continuous)

Consistency

Semantic - Data

Service Reference Architecture (EA)

SOA Readiness & Maturity

Org Change Management

Management of the SOA Adoption Process

Federated Governance

Enforceable Contracts

Funding & Cost Recovery

Service Oriented Acquisition

Technology Platform

Infrastructure as a Service - Cloud Computing

Discovery – Repositories/Registries

SOA Vision: Flexible, Federated Business Processes Enabling a virtual federation of participants to collaborate in an end-to-end business process Service Service Service Service Service Payment Inventory Manufacturing Logistics Ordering Enabling virtualization of business resources Outsourcing, insourcing, offshoring, etc Motivation: Business Agility Business Efficiency Globalization Enabling aggregation from multiple providers, or flexible choice of provider Ticket Sales Service Service Service Service Availability Enabling reuse of Services in different scenarios Service Ticket Collection Identification Enabling alternative implementations to provide the same Services

SOA Organizational Impact: Twin Track Development Service Portfolio based on highly reusable services Strict separation of provider and consumer Requires service oriented demand forecasting Enables just in time assembly Service Portfolio Provisioning Process Provide Services and Service Automation Units Service Portfolio Plan Solution Process Consume, Assemble Solution Immediate Business Needs Specific Requirement Stable, Long-term, Reusable Assets Volatile, short-term, process specific Solutions Standard Versions Customized Versions

Service Portfolio based on highly reusable services

Strict separation of provider and consumer

Requires service oriented demand forecasting

Enables just in time assembly

Service Portfolio Provisioning Process

Provide Services and Service Automation Units

Solution Process

Consume, Assemble Solution

Practical Guide to Federal SOA: Keys to Implementation (SOE) Service Oriented Enterprise Treat SOA adoption as an organizational change initiative Build community processes and collaborative platforms Establish Federated Governance Establish service funding and charging mechanisms Service based SDLC with incremental development Shift to service based procurement Advance institutional knowledge and capture best practices

Service Oriented Enterprise

Treat SOA adoption as an organizational change initiative

Build community processes and collaborative platforms

Establish Federated Governance

Establish service funding and charging mechanisms

Service based SDLC with incremental development

Shift to service based procurement

Advance institutional knowledge and capture best practices

PGFSOA: Keys to Implementation (SOA) Use EA to align with business objectives Introduce Services as a First-Order Concept in your EA Establish a Service Based Target Architecture Adopt model based architecture and pattern based design Enable automatic compliance and alignment Leverage legacy assets to enable evolutionary progress Service Oriented Architecture

Use EA to align with business objectives

Introduce Services as a First-Order Concept in your EA

Establish a Service Based Target Architecture

Adopt model based architecture and pattern based design

Enable automatic compliance and alignment

Leverage legacy assets to enable evolutionary progress

PGFSOA: Keys to Implementation (SOI) Service Oriented Infrastructure Focus on enterprise security, scalability, and interoperability Infrastructure as a service Establish discovery and trust mechanisms Repositories/Registries Information assurance & identity management Establish an adaptive and collaborative testing and certification environment

Service Oriented Infrastructure

Focus on enterprise security, scalability, and interoperability

Infrastructure as a service

Establish discovery and trust mechanisms

Repositories/Registries

Information assurance & identity management

Establish an adaptive and collaborative testing and certification environment

SOA Adoption Roadmap Provide a framework for assessing an organizations SOA capability maturity. Present a roadmap for evolving an organization’s SOA capability. Theme: …“managed” adoption of a new approach achieves the objectives of the organization more quickly and at a higher level of maturity. Objectives of the SOA Roadmap: SOA Readiness Assessment & Business Case SOA Adoption Roadmap Planning SOA Maturity Assessment SOA Adoption Management SOA Implementation Initiatives

Provide a framework for assessing an organizations SOA capability maturity.

Present a roadmap for evolving an organization’s SOA capability.

SOA Maturity Model Early Learning Integrated Enterprise Ecosystem Initial SOA activity Experimental Shared services integrate silos, rationalize EAI contracts Integrated approach reduces complexity, cost and increases adaptability Common ecosystem services eliminate organizational boundaries and enable broader economic activity Service concepts standardized across industry sectors and or LOBs Enterprise level shared services create enterprise adaptability and consistency SOA enables enterprise wide consistency of business information and processes Applied Project based SOA activity Service architecture enables business adaptability for limited scope

Management tools including vision, strategy, funding, charging, measurement and monitoring and SOA adoption plans and management. Defined policies, roles, responsibilities and skills required to create, operate, manage and govern a service environment. Capability to execute classes of project and or program, defined as project patterns The business models and business transformation plans that shape a service oriented business and integrate and drive requirements for service architecture The service architecture and Service Portfolio Plan (SPP) The reference framework including concept model, reference architecture and process to enable and coordinate federated service delivery and execution. Life cycle support architecture and implementation to support planning to delivery service states. Operational infrastructure architecture and implementation to support the run time service life cycle states. SOA Adoption Streams Early Learning Integrated Ecosystem SOA Management Service Architecture Operational Infrastructure Framework and Process Organization Projects & Programs Maturity Level . LifeCycle Infrastructure Applied Enterprise Business Design . . . . . . . SOE SOA SOI

Management tools including vision, strategy, funding, charging, measurement and monitoring and SOA adoption plans and management.

Defined policies, roles, responsibilities and skills required to create, operate, manage and govern a service environment.

Capability to execute classes of project and or program, defined as project patterns

The business models and business transformation plans that shape a service oriented business and integrate and drive requirements for service architecture

The service architecture and Service Portfolio Plan (SPP)

The reference framework including concept model, reference architecture and process to enable and coordinate federated service delivery and execution.

Life cycle support architecture and implementation to support planning to delivery service states.

Operational infrastructure architecture and implementation to support the run time service life cycle states.

Service Oriented Government Virtual Government Value Chains Combination of: Enterprise Architecture (Federal Gov is the Enterprise) Business Process Management Service Oriented Architecture Independent of Federal Organizational Structure Starting Points: Federal Enterprise Architecture (FEA) Reference Models, Segment Architectures PGFSOA (2008) Architectural Principles for US Government (2006)

Virtual Government Value Chains

Combination of:

Enterprise Architecture (Federal Gov is the Enterprise)

Business Process Management

Service Oriented Architecture

Independent of Federal Organizational Structure

Starting Points:

Federal Enterprise Architecture (FEA)

Reference Models, Segment Architectures

PGFSOA (2008)

Architectural Principles for US Government (2006)

OMB Future Direction: Services The Historical Approach … Source: Dick Burk IT & Services IT & Services IT & Services DOJ Treasury VA USDA DOD State HUD DOI EPA IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services HHS IT & Services The Future Approach … Treasury IT & Services Service for Citizens DOJ VA State DOD USDA HUD DOI EPA Service for Citizens Health Services Mortgage Insurance IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services IT & Services Commercial Provider Commercial Provider HHS IT & Services IT & Services IT & Services IT & Services Commercial Provider Service for Citizens = Agency-specific Service = Common Service = Service for Citizens = Commercial Provider

Service Oriented Government The Historical Approach - Agency Focused… Citizen Service: Many agencies and offices; not one government Performance: No common framework for performance measurement across agencies; minimal budget-performance integration IT & Services: Redundancy within and across agencies Budget Allocation: Allocation of funds by Agency; minimal cross-Agency analysis The Future Approach - Mission and Service Focused… Citizen Service: One government Performance: Common performance measurement framework for OMB and all agencies; robust budget-performance integration IT & Services: Minimal redundancy in IT spending; component-based architecture promotes reuse Budget Allocation: Budget analyses take business lines into consideration; funds allocated to support cross-agency collaboration Source: Dick Burk, 2005

The Historical Approach - Agency Focused…

Citizen Service: Many agencies and offices; not one government

Performance: No common framework for performance measurement across agencies; minimal budget-performance integration

IT & Services: Redundancy within and across agencies

Budget Allocation: Allocation of funds by Agency; minimal cross-Agency analysis

The Future Approach - Mission and Service Focused…

Citizen Service: One government

Performance: Common performance measurement framework for OMB and all agencies; robust budget-performance integration

IT & Services: Minimal redundancy in IT spending; component-based architecture promotes reuse

Budget Allocation: Budget analyses take business lines into consideration; funds allocated to support cross-agency collaboration

SOG in Action: NYC Business Express NYC Business Express Common Intake Portal BPM Engine Departmental Services NYC Department of Buildings NYC Dept of Health & Mental Hygiene IRS Business Express Process Services Intake Portal & Rules Engine Open a Restaurant

Recommendations OMB Mine Segment Architectures for commonality Establish Communities of Interest Require agencies to consume & share services Agency Executive Management Define goals in terms of value chains of extended ecosystem Insist on linkages between performance measures and processes/data/applications/technology IT Managers Acquire capabilities (services), not systems Manage portfolio of services vs. applications Architects Ensure the architecture support business leadership (fit for purpose) Service orient the EA and solution architectures Technologists Establish the platform and governance (eg, SLAs) to enable the transformation Decouple technologies – technology agility (eg, Cloud computing)

OMB

Mine Segment Architectures for commonality

Establish Communities of Interest

Require agencies to consume & share services

Agency Executive Management

Define goals in terms of value chains of extended ecosystem

Insist on linkages between performance measures and processes/data/applications/technology

IT Managers

Acquire capabilities (services), not systems

Manage portfolio of services vs. applications

Architects

Ensure the architecture support business leadership (fit for purpose)

Service orient the EA and solution architectures

Technologists

Establish the platform and governance (eg, SLAs) to enable the transformation

Decouple technologies – technology agility (eg, Cloud computing)

Expectations from New Administration Transparency Rapid Response Citizen-focused Transformation Efficiency (cost savings) New Technology & Innovation Effectiveness (performance) Bottom-line: An Agile Enterprise

Transparency

Rapid Response

Citizen-focused

Transformation

Efficiency (cost savings)

New Technology & Innovation

Effectiveness (performance)

Bottom-line: An Agile Enterprise

Enterprise Service Solutions www.everware-cbdi.com Research Portal: www.cbdiforum.com Download the PGFSOA: http://www.whitehouse.gov/omb/e-gov/pgfsoa.aspx Thank you. Questions? Dave Mayo [email_address] (703) 246-0000 x103