Using Social Media to Make Your Organization More Likeable Presented to Social Media Society @DaveKerpen, CEO, @LikeableMe...
 
<ul><li>Facebook is not free. </li></ul><ul><li>Facebook will not bring you instant results. </li></ul><ul><li>Facebook ca...
like is the new link
it’s not about you…
Likeable Social Media:  How to Delight Your Customers,  Create an Irresistible Brand,  and Be Generally Amazing on  (& oth...
<ul><li>listen first and never stop listening </li></ul>
 
2. way beyond women 25-54: define your target audience better than ever
 
3. think – and act – like your customer
 
 
4. compel your customers to be your first fans
 
 
5. engage: create true dialogue with, and between, your customers
 
6. respond quickly to all bad comments
 
 
7. respond to good comments too
 
online influencers… the new celebrities?
8. be authentic
 
9. be honest & transparent
 
10. should you ask a lot of questions?
1. Pose a question or challenge directly to fans  2. Ask fans to “like” it 3. Announce winners of a Facebook-hosted contes...
•  In 100% of cases, engagement rates for posts that asked fans to “‘Like’ this” were up to 5.5 times (on average 2.7x) hi...
 
11. provide value  (yes, for free!)
 
12. share stories  (they’re your social currency)
 
13. inspire your customers to share stories
 
14. integrate facebook into the entire customer experience
 
15. use facebook ads for greater impact
 
 
 
16. admit when you screw up then leverage your mistakes
 
17. consistently deliver excitement, surprise, & delight
 
free chillzones
18. don’t sell! just make it easy & compelling for customers to buy
 
if 18 rules is too much to remember… Listen Up! Be Transparent! Respond to Everyone! Just Be Likeable!
but how do we get started today?
getting started on:
If you can add a business as a “FRIEND”, it’s not properly set up on Facebook.  Individual profiles are for Individuals. p...
Groups are organized around common interest. Limited functionality, but able to organize large groups of people. Can be pu...
Established for businesses:  Become a LIKER Completely public, don’t need to be a member of Facebook to view HIGHLY functi...
community pages
the 5 most engaging status updates
getting started on:
•  Consumer Insight •  Customer Service •  Real Time Communication   best uses
Limited to 140 Characters, Twitter is based on the simple premise of reporting “What’s happening?” right now “ what’s happ...
Type “RT @DaveKerpen:” OR Simply click the “Retweet” button retweeting
Click the “Reply” button… @reply
DM (Direct Messaging)
tweetdeck
hootsuite
other apps
getting started on:
•  Demonstrating Corporate Culture •  Demonstrating Product Uses Best Uses
•  Content is more important than production quality. A good flipcam will do. •  Short and sweet is almost always better. ...
 
getting started on:
•  Recruitment •  Retention •  Industry Collaboration  best uses
company profiles
getting started on:
Blogs allow you to connect with the consumer in a more casual level, enable you to talk directly with consumer via comment...
There are over 200 million US-based blogs. In addition to providing a platform for expanded, easily updatable content, blo...
 
 
likeable.com likeablebook.com Engage with me @DaveKerpen on Twitter Ask us questions @  Facebook.com/LikeableMedia Or, ema...
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Social Media Society Presentation May 2011

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Using social media to make your organization more Likeable

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  • -travel target audience
  • Vin Diesel has 21,792,297 fans on FB
  • oreo fans =17,743,636
  • -travel ads!
  • Social Media Society Presentation May 2011

    1. 1. Using Social Media to Make Your Organization More Likeable Presented to Social Media Society @DaveKerpen, CEO, @LikeableMedia May 2011
    2. 3. <ul><li>Facebook is not free. </li></ul><ul><li>Facebook will not bring you instant results. </li></ul><ul><li>Facebook cannot make up for a bad product or service. </li></ul>Warnings about Facebook
    3. 4. like is the new link
    4. 5. it’s not about you…
    5. 6. Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on (& other social networks) 18 ways…
    6. 7. <ul><li>listen first and never stop listening </li></ul>
    7. 9. 2. way beyond women 25-54: define your target audience better than ever
    8. 11. 3. think – and act – like your customer
    9. 14. 4. compel your customers to be your first fans
    10. 17. 5. engage: create true dialogue with, and between, your customers
    11. 19. 6. respond quickly to all bad comments
    12. 22. 7. respond to good comments too
    13. 24. online influencers… the new celebrities?
    14. 25. 8. be authentic
    15. 27. 9. be honest & transparent
    16. 29. 10. should you ask a lot of questions?
    17. 30. 1. Pose a question or challenge directly to fans 2. Ask fans to “like” it 3. Announce winners of a Facebook-hosted contest or sweepstakes 4. Include “everything else” – all remaining status updates that didn’t fit any of the above categories in a recent study, Likeable Media looked at status updates that…
    18. 31. • In 100% of cases, engagement rates for posts that asked fans to “‘Like’ this” were up to 5.5 times (on average 2.7x) higher than those for “other updates”.* • In 9 out of 10 cases, status updates that posed a question directly to fans were 2-6 times as engaging as “other updates”. Likeable Media found the following…
    19. 33. 11. provide value (yes, for free!)
    20. 35. 12. share stories (they’re your social currency)
    21. 37. 13. inspire your customers to share stories
    22. 39. 14. integrate facebook into the entire customer experience
    23. 41. 15. use facebook ads for greater impact
    24. 45. 16. admit when you screw up then leverage your mistakes
    25. 47. 17. consistently deliver excitement, surprise, & delight
    26. 49. free chillzones
    27. 50. 18. don’t sell! just make it easy & compelling for customers to buy
    28. 52. if 18 rules is too much to remember… Listen Up! Be Transparent! Respond to Everyone! Just Be Likeable!
    29. 53. but how do we get started today?
    30. 54. getting started on:
    31. 55. If you can add a business as a “FRIEND”, it’s not properly set up on Facebook. Individual profiles are for Individuals. profiles
    32. 56. Groups are organized around common interest. Limited functionality, but able to organize large groups of people. Can be public or private. groups
    33. 57. Established for businesses: Become a LIKER Completely public, don’t need to be a member of Facebook to view HIGHLY functional. fan pages
    34. 58. community pages
    35. 59. the 5 most engaging status updates
    36. 60. getting started on:
    37. 61. • Consumer Insight • Customer Service • Real Time Communication best uses
    38. 62. Limited to 140 Characters, Twitter is based on the simple premise of reporting “What’s happening?” right now “ what’s happening?”
    39. 63. Type “RT @DaveKerpen:” OR Simply click the “Retweet” button retweeting
    40. 64. Click the “Reply” button… @reply
    41. 65. DM (Direct Messaging)
    42. 66. tweetdeck
    43. 67. hootsuite
    44. 68. other apps
    45. 69. getting started on:
    46. 70. • Demonstrating Corporate Culture • Demonstrating Product Uses Best Uses
    47. 71. • Content is more important than production quality. A good flipcam will do. • Short and sweet is almost always better. A good rule of thumb is 30-90 seconds per video. • Have fun. Video is a great way to showcase your brand’s personality . • Answer people’s comments. Tips
    48. 73. getting started on:
    49. 74. • Recruitment • Retention • Industry Collaboration best uses
    50. 75. company profiles
    51. 76. getting started on:
    52. 77. Blogs allow you to connect with the consumer in a more casual level, enable you to talk directly with consumer via comments, and allow you to expand and explore topics best uses
    53. 78. There are over 200 million US-based blogs. In addition to providing a platform for expanded, easily updatable content, blogs have another important purpose: B.L.O.G. = BETTER LISTINGS ON GOOGLE (and Bing too!)
    54. 81. likeable.com likeablebook.com Engage with me @DaveKerpen on Twitter Ask us questions @ Facebook.com/LikeableMedia Or, email me anytime dave@likeable.com thank you/ grand prize/ I love feedback

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