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Timely information to citizens: Innovations in engaging citizens with service design and delivery
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Timely information to citizens: Innovations in engaging citizens with service design and delivery

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Presentation given on 19th August 2009 at Fazeley studios, Digbeth, Birmingham. Event was about data mashing, sponsored by The Guardian and organised by Chris Unitt of Meshed Media.

Presentation given on 19th August 2009 at Fazeley studios, Digbeth, Birmingham. Event was about data mashing, sponsored by The Guardian and organised by Chris Unitt of Meshed Media.

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  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • 9% don’t trust web as a way to engage in active citizenship. Rises to 40% in areas of multiple deprivation 9% lacked confidence. 40% in areas of multiple deprivation. Birmingham has ‘% of people who feel they can influence decisions in their locality” as a measure

Timely information to citizens: Innovations in engaging citizens with service design and delivery Timely information to citizens: Innovations in engaging citizens with service design and delivery Presentation Transcript

  • Timely information to citizens: Innovations in engaging citizens with service design and delivery Dave Harte Economic Development Manager Digital Birmingham [email_address] http://www.digitalbirmingham.co.uk/blog @daveharte
  •  
  •  
  •  
    • What I do:
  • Today:
    • How Birmingham being great makes it easy to run our Timely Information project
      • Birmingham – Open City
      • Social Media surgeries
      • BeVocal.org.uk
      • Project progress and issues
  • Birmingham Open City
    • “ Here's a few ideas - lots more.”
    • “ The Open City Plan is a Web2.0 approach to generating collaboration, discussion, creativity, debate, data mashups and open source tools to enable the people of Birmingham to answer one question: "What do I want the city to be like in 25 years?"
    • Stef Lewandowski – 4iP application
  •  
  • Birmingham Open City
    • “ The problem is, that no matter what the Council do to try to communicate what is happening as part of the [Big City Plan] process, they are limited by their own requirements, party political fighting, out of date communication policies and structures.”
    • Stef Lewandowski – 4iP application
  • Social Media Surgeries
  • Timely Information
    • social media spirit + mash-up culture =
    • Who knows but could be good!
  • Clay Shirky – Cognitive Surplus
    • “ Desperate Housewives essentially functioned as a kind of cognitive heat sink, dissipating thinking that might otherwise have built up and caused society to overheat”
  • Clay Shirky – Cognitive Surplus
    • “ Someone working alone, with really cheap tools, has a reasonable hope of carving out enough of the cognitive surplus, enough of the desire to participate, enough of the collective goodwill of the citizens, to create a resource you couldn't have imagined existing even five years ago.”
  •  
  • Timely Information
    • social media spirit + mash-up culture + cognitive surplus =
    • Who knows but could be amazing!
  • Timely Information
    • “ RAW DATA NOW”
  • Timely Information
    • An experiment in encouraging citizens to use public data in new ways
  •  
    • Brings together the story of  how social media is being used for social good in Birmingham.
    • Gentle introductions to data stuff
  •  
  • How the project works
    • Social Media Surgeries – identify citizens’ concerns (+ capital equipment)
    • Source some data
    • Find clever people to help mash it up (or whatever)
  • 1. Identify citizens’ concerns
    • Moseley:
    • Strategic planning document
    • new ways to consult citizens
    • Accock Green:
    • mapping the issues
  • 1. Identify citizens’ concerns
    • Schools
    • Appeals and admissions?
    • Parking
    • Where not to park in Birmingham?
  • 2. Source some data
    • West Midlands Regional Observatory
    • API key
    • Be Birmingham
    • Super-output areas
  • 2. Source some data
    • Business Transformation (Service Birmingham)
      • Excellence in information management
      • ‘ data custodians’
    • Open street map
    • Using citizens to gather data
  •  
  • 3. Find clever people to mash it up (or whatever)
    • SMEs (supported by 4iP)
    • Dracos
    • Fizzpop
    • Social Media types having fun
  • The issues (not insurmountable)
    • Citizens: some are too far behind the curve.
    • Data: Too much hugging. OS issues.
  • A digital economy opportunity:
    • Cognitive surplus + Raw Data =
    • new and exciting area of the digital economy
    • Power of Information
    • Power of Birmingham group
    • Public sector meets active citizenship
    • Push to free up data
  • Digital Participation
    • “ Increased awareness would lead to more people engaging in digital participation. Building awareness of what it is possible to do quickly and easily online could encourage greater participation.”
    • (Ofcom Citizen Participation research)
  • Summary – this project
    • Birmingham – vibrant scene to make this happen
    • Data – still too much emphasis on City creating a resource from the data
    • This project about showing there are enough active, concerned and geeky citizens to create the resource for you.
  • Summary – wider context
    • Power in People’s Hands: Learning from the World’s best Public Services:
    • “ Transforming accountability of services through real‑time, highly local information, often delivered digitally”
    • “ Empowering citizens in the information age – using new technologies to ensure access to services and information about their performance”
    • “ Shift away from b ureaucratic information systems”