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timely information to citizens: innovations in engaging citizens with service design and delivery

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Presentation to PPRG - Performance to Trust: Strengthening Accountability …

Presentation to PPRG - Performance to Trust: Strengthening Accountability
King’s Place, 90 York Way, London, N1 9AG
Wednesday 22 July 2009

Published in: Business, Technology

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  • Videos: Lumiere - all Shirky – 1:47 – 3:23 Kids – all Tim Berners-lee 9:12 – 11: 26 Carter2: 1:20 – 3:40 Ed Richards (PSB): 1:57 – 3:29 Phone review kid: start to 1:13
  • More on this later
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • 9% don’t trust web as a way to engage in active citizenship. Rises to 40% in areas of multiple deprivation 9% lacked confidence. 40% in areas of multiple deprivation. Birmingham has ‘% of people who feel they can influence decisions in their locality” as a measure
  • Transcript

    • 1. Timely information to citizens: Innovations in engaging citizens with service design and delivery Dave Harte Economic Development Manager Digital Birmingham [email_address] http://www.digitalbirmingham.co.uk/blog @daveharte
    • 2.  
    • 3.  
    • 4.  
    • 5.
      • What I do:
    • 6. Today:
      • How Birmingham being great makes it easy to run Our Timely Information project
        • An era of openness
        • Social Media surgeries
        • BeVocal.org.uk
        • Project progress and issues
    • 7. Birmingham Open City
      • “ Here's a few ideas - lots more.”
      • “ The Open City Plan is a Web2.0 approach to generating collaboration, discussion, creativity, debate, data mashups and open source tools to enable the people of Birmingham to answer one question: "What do I want the city to be like in 25 years?"
      • Stef Lewandowski – 4iP application
    • 8.  
    • 9. Birmingham Open City
      • “ The problem is, that no matter what the Council do to try to communicate what is happening as part of the [Big City Plan] process, they are limited by their own requirements, party political fighting, out of date communication policies and structures.”
      • Stef Lewandowski – 4iP application
    • 10. Social Media Surgeries
    • 11. Timely Information
      • social media spirit + mash-up culture =
      • Who knows but could be good!
    • 12. Clay Shirky – Cognitive Surplus
      • “ Desperate Housewives essentially functioned as a kind of cognitive heat sink, dissipating thinking that might otherwise have built up and caused society to overheat”
    • 13. Clay Shirky – Cognitive Surplus
      • “ Someone working alone, with really cheap tools, has a reasonable hope of carving out enough of the cognitive surplus, enough of the desire to participate, enough of the collective goodwill of the citizens, to create a resource you couldn't have imagined existing even five years ago.”
    • 14.  
    • 15. Timely Information
      • social media spirit + mash-up culture + cognitive surplus =
      • Who knows but could be amazing!
    • 16. Timely Information
      • “ RAW DATA NOW”
    • 17. Timely Information
      • An experiment in encouraging citizens to use public data in new ways
    • 18.  
    • 19.
      • Brings together the story of  how social media is being used for social good in Birmingham.
      • Gentle introductions to data stuff
    • 20.  
    • 21. How the project works
      • Social Media Surgeries – identify citizens’ concerns (+ capital equipment)
      • Source some data
      • Find a hacker to mash it up (or whatever)
    • 22. 1. Identify citizens’ concerns
      • Moseley:
      • Strategic planning document
      • new ways to consult citizens
      • Accock Green:
      • mapping the issues
    • 23. 1. Identify citizens’ concerns
      • Schools
      • Appeals and admissions
      • Parking
      • Where not to park in Birmingham
    • 24. 2. Source some data
      • West Midlands Regional Observatory
      • API key
      • Be Birmingham
      • Super-output areas
    • 25. 2. Source some data
      • Business Transformation (Service Birmingham)
        • Excellence in information management
        • ‘ data custodians’
      • Open street map
      • Using citizens to gather data
    • 26.  
    • 27. 3. Find a hacker to mash it up (or whatever)
      • SMEs (supported by 4iP)
      • Dracos
      • Fizzpop
      • Social Media types having fun
    • 28. The issues (not insurmountable)
      • Citizens: some are too far behind the curve.
      • Data: Too much hugging. OS issues.
      • Hackers: ……
    • 29. A digital economy opportunity:
      • Cognitive surplus + Raw Data =
      • new and exciting area of the digital economy
      • Power of Information
      • Power of Birmingham group
      • Public sector meets active citizenship
      • Push to free up data
    • 30. Digital Participation
      • “ Increased awareness would lead to more people engaging in digital participation. Building awareness of what it is possible to do quickly and easily online could encourage greater participation.”
      • (Ofcom Citizen Participation research)
    • 31. Summary
      • Birmingham – vibrant scene to make this happen
      • Data – still too much emphasis on City creating a resource from the data
      • This project about showing there are enough active, concerned and geeky citizens to create the resource for you.

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