Timely information to citizens:  Innovations in engaging citizens with  service design and delivery   Dave Harte Economic ...
 
 
 
<ul><li>What I do: </li></ul>
Today: <ul><li>How Birmingham being great makes it easy to run Our Timely Information project </li></ul><ul><ul><li>An era...
Birmingham Open City <ul><li>“ Here's a few ideas - lots more.” </li></ul><ul><li>“ The Open City Plan is a Web2.0 approac...
 
Birmingham Open City <ul><li>“ The problem is, that no matter what the Council do to try to communicate what is happening ...
Social Media Surgeries
Timely Information <ul><li>social media spirit + mash-up culture = </li></ul><ul><li>Who knows but could be good! </li></ul>
Clay Shirky – Cognitive Surplus <ul><li>“ Desperate Housewives  essentially functioned as a kind of cognitive heat sink, d...
Clay Shirky – Cognitive Surplus <ul><li>“ Someone working alone, with really cheap tools, has a reasonable hope of carving...
 
Timely Information <ul><li>social media spirit + mash-up culture + cognitive surplus = </li></ul><ul><li>Who knows but cou...
Timely Information <ul><li>“ RAW DATA NOW” </li></ul>
Timely Information <ul><li>An experiment in encouraging citizens to use public data in new ways </li></ul>
 
<ul><li>Brings together the story of  how social media is being used for social good in Birmingham.  </li></ul><ul><li>Gen...
 
How the project works <ul><li>Social Media Surgeries – identify citizens’ concerns (+ capital equipment) </li></ul><ul><li...
1. Identify citizens’ concerns <ul><li>Moseley:  </li></ul><ul><li>Strategic planning document </li></ul><ul><li>new ways ...
1. Identify citizens’ concerns <ul><li>Schools </li></ul><ul><li>Appeals and admissions </li></ul><ul><li>Parking </li></u...
2. Source some data <ul><li>West Midlands Regional Observatory </li></ul><ul><li>API key </li></ul><ul><li>Be Birmingham <...
2. Source some data <ul><li>Business Transformation (Service Birmingham) </li></ul><ul><ul><li>Excellence in information m...
 
3.  Find a hacker to mash it up (or whatever) <ul><li>SMEs (supported by 4iP) </li></ul><ul><li>Dracos </li></ul><ul><li>F...
The issues (not insurmountable) <ul><li>Citizens: some are too far behind the curve. </li></ul><ul><li>Data: Too much hugg...
A digital economy opportunity: <ul><li>Cognitive surplus + Raw Data =  </li></ul><ul><li>new and exciting area of the digi...
Digital Participation <ul><li>“ Increased awareness would lead to more people engaging in digital participation. Building ...
Summary <ul><li>Birmingham – vibrant scene to make this happen </li></ul><ul><li>Data – still too much emphasis on City cr...
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timely information to citizens: innovations in engaging citizens with service design and delivery

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Presentation to PPRG - Performance to Trust: Strengthening Accountability
King’s Place, 90 York Way, London, N1 9AG
Wednesday 22 July 2009

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  • Videos: Lumiere - all Shirky – 1:47 – 3:23 Kids – all Tim Berners-lee 9:12 – 11: 26 Carter2: 1:20 – 3:40 Ed Richards (PSB): 1:57 – 3:29 Phone review kid: start to 1:13
  • More on this later
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • 9% don’t trust web as a way to engage in active citizenship. Rises to 40% in areas of multiple deprivation 9% lacked confidence. 40% in areas of multiple deprivation. Birmingham has ‘% of people who feel they can influence decisions in their locality” as a measure
  • timely information to citizens: innovations in engaging citizens with service design and delivery

    1. 1. Timely information to citizens: Innovations in engaging citizens with service design and delivery Dave Harte Economic Development Manager Digital Birmingham [email_address] http://www.digitalbirmingham.co.uk/blog @daveharte
    2. 5. <ul><li>What I do: </li></ul>
    3. 6. Today: <ul><li>How Birmingham being great makes it easy to run Our Timely Information project </li></ul><ul><ul><li>An era of openness </li></ul></ul><ul><ul><li>Social Media surgeries </li></ul></ul><ul><ul><li>BeVocal.org.uk </li></ul></ul><ul><ul><li>Project progress and issues </li></ul></ul>
    4. 7. Birmingham Open City <ul><li>“ Here's a few ideas - lots more.” </li></ul><ul><li>“ The Open City Plan is a Web2.0 approach to generating collaboration, discussion, creativity, debate, data mashups and open source tools to enable the people of Birmingham to answer one question: &quot;What do I want the city to be like in 25 years?&quot; </li></ul><ul><li>Stef Lewandowski – 4iP application </li></ul>
    5. 9. Birmingham Open City <ul><li>“ The problem is, that no matter what the Council do to try to communicate what is happening as part of the [Big City Plan] process, they are limited by their own requirements, party political fighting, out of date communication policies and structures.” </li></ul><ul><li>Stef Lewandowski – 4iP application </li></ul>
    6. 10. Social Media Surgeries
    7. 11. Timely Information <ul><li>social media spirit + mash-up culture = </li></ul><ul><li>Who knows but could be good! </li></ul>
    8. 12. Clay Shirky – Cognitive Surplus <ul><li>“ Desperate Housewives essentially functioned as a kind of cognitive heat sink, dissipating thinking that might otherwise have built up and caused society to overheat” </li></ul>
    9. 13. Clay Shirky – Cognitive Surplus <ul><li>“ Someone working alone, with really cheap tools, has a reasonable hope of carving out enough of the cognitive surplus, enough of the desire to participate, enough of the collective goodwill of the citizens, to create a resource you couldn't have imagined existing even five years ago.” </li></ul>
    10. 15. Timely Information <ul><li>social media spirit + mash-up culture + cognitive surplus = </li></ul><ul><li>Who knows but could be amazing! </li></ul>
    11. 16. Timely Information <ul><li>“ RAW DATA NOW” </li></ul>
    12. 17. Timely Information <ul><li>An experiment in encouraging citizens to use public data in new ways </li></ul>
    13. 19. <ul><li>Brings together the story of  how social media is being used for social good in Birmingham. </li></ul><ul><li>Gentle introductions to data stuff </li></ul>
    14. 21. How the project works <ul><li>Social Media Surgeries – identify citizens’ concerns (+ capital equipment) </li></ul><ul><li>Source some data </li></ul><ul><li>Find a hacker to mash it up (or whatever) </li></ul>
    15. 22. 1. Identify citizens’ concerns <ul><li>Moseley: </li></ul><ul><li>Strategic planning document </li></ul><ul><li>new ways to consult citizens </li></ul><ul><li>Accock Green: </li></ul><ul><li>mapping the issues </li></ul>
    16. 23. 1. Identify citizens’ concerns <ul><li>Schools </li></ul><ul><li>Appeals and admissions </li></ul><ul><li>Parking </li></ul><ul><li>Where not to park in Birmingham </li></ul>
    17. 24. 2. Source some data <ul><li>West Midlands Regional Observatory </li></ul><ul><li>API key </li></ul><ul><li>Be Birmingham </li></ul><ul><li>Super-output areas </li></ul>
    18. 25. 2. Source some data <ul><li>Business Transformation (Service Birmingham) </li></ul><ul><ul><li>Excellence in information management </li></ul></ul><ul><ul><li>‘ data custodians’ </li></ul></ul><ul><li>Open street map </li></ul><ul><li>Using citizens to gather data </li></ul>
    19. 27. 3. Find a hacker to mash it up (or whatever) <ul><li>SMEs (supported by 4iP) </li></ul><ul><li>Dracos </li></ul><ul><li>Fizzpop </li></ul><ul><li>Social Media types having fun </li></ul>
    20. 28. The issues (not insurmountable) <ul><li>Citizens: some are too far behind the curve. </li></ul><ul><li>Data: Too much hugging. OS issues. </li></ul><ul><li>Hackers: …… </li></ul>
    21. 29. A digital economy opportunity: <ul><li>Cognitive surplus + Raw Data = </li></ul><ul><li>new and exciting area of the digital economy </li></ul><ul><li>Power of Information </li></ul><ul><li>Power of Birmingham group </li></ul><ul><li>Public sector meets active citizenship </li></ul><ul><li>Push to free up data </li></ul>
    22. 30. Digital Participation <ul><li>“ Increased awareness would lead to more people engaging in digital participation. Building awareness of what it is possible to do quickly and easily online could encourage greater participation.” </li></ul><ul><li>(Ofcom Citizen Participation research) </li></ul>
    23. 31. Summary <ul><li>Birmingham – vibrant scene to make this happen </li></ul><ul><li>Data – still too much emphasis on City creating a resource from the data </li></ul><ul><li>This project about showing there are enough active, concerned and geeky citizens to create the resource for you. </li></ul>
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