timely information to citizens: innovations in engaging citizens with service design and delivery

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Presentation to PPRG - Performance to Trust: Strengthening Accountability …

Presentation to PPRG - Performance to Trust: Strengthening Accountability
King’s Place, 90 York Way, London, N1 9AG
Wednesday 22 July 2009

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  • Videos: Lumiere - all Shirky – 1:47 – 3:23 Kids – all Tim Berners-lee 9:12 – 11: 26 Carter2: 1:20 – 3:40 Ed Richards (PSB): 1:57 – 3:29 Phone review kid: start to 1:13
  • More on this later
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • 9% don’t trust web as a way to engage in active citizenship. Rises to 40% in areas of multiple deprivation 9% lacked confidence. 40% in areas of multiple deprivation. Birmingham has ‘% of people who feel they can influence decisions in their locality” as a measure

Transcript

  • 1. Timely information to citizens: Innovations in engaging citizens with service design and delivery Dave Harte Economic Development Manager Digital Birmingham [email_address] http://www.digitalbirmingham.co.uk/blog @daveharte
  • 2.  
  • 3.  
  • 4.  
  • 5.
    • What I do:
  • 6. Today:
    • How Birmingham being great makes it easy to run Our Timely Information project
      • An era of openness
      • Social Media surgeries
      • BeVocal.org.uk
      • Project progress and issues
  • 7. Birmingham Open City
    • “ Here's a few ideas - lots more.”
    • “ The Open City Plan is a Web2.0 approach to generating collaboration, discussion, creativity, debate, data mashups and open source tools to enable the people of Birmingham to answer one question: "What do I want the city to be like in 25 years?"
    • Stef Lewandowski – 4iP application
  • 8.  
  • 9. Birmingham Open City
    • “ The problem is, that no matter what the Council do to try to communicate what is happening as part of the [Big City Plan] process, they are limited by their own requirements, party political fighting, out of date communication policies and structures.”
    • Stef Lewandowski – 4iP application
  • 10. Social Media Surgeries
  • 11. Timely Information
    • social media spirit + mash-up culture =
    • Who knows but could be good!
  • 12. Clay Shirky – Cognitive Surplus
    • “ Desperate Housewives essentially functioned as a kind of cognitive heat sink, dissipating thinking that might otherwise have built up and caused society to overheat”
  • 13. Clay Shirky – Cognitive Surplus
    • “ Someone working alone, with really cheap tools, has a reasonable hope of carving out enough of the cognitive surplus, enough of the desire to participate, enough of the collective goodwill of the citizens, to create a resource you couldn't have imagined existing even five years ago.”
  • 14.  
  • 15. Timely Information
    • social media spirit + mash-up culture + cognitive surplus =
    • Who knows but could be amazing!
  • 16. Timely Information
    • “ RAW DATA NOW”
  • 17. Timely Information
    • An experiment in encouraging citizens to use public data in new ways
  • 18.  
  • 19.
    • Brings together the story of  how social media is being used for social good in Birmingham.
    • Gentle introductions to data stuff
  • 20.  
  • 21. How the project works
    • Social Media Surgeries – identify citizens’ concerns (+ capital equipment)
    • Source some data
    • Find a hacker to mash it up (or whatever)
  • 22. 1. Identify citizens’ concerns
    • Moseley:
    • Strategic planning document
    • new ways to consult citizens
    • Accock Green:
    • mapping the issues
  • 23. 1. Identify citizens’ concerns
    • Schools
    • Appeals and admissions
    • Parking
    • Where not to park in Birmingham
  • 24. 2. Source some data
    • West Midlands Regional Observatory
    • API key
    • Be Birmingham
    • Super-output areas
  • 25. 2. Source some data
    • Business Transformation (Service Birmingham)
      • Excellence in information management
      • ‘ data custodians’
    • Open street map
    • Using citizens to gather data
  • 26.  
  • 27. 3. Find a hacker to mash it up (or whatever)
    • SMEs (supported by 4iP)
    • Dracos
    • Fizzpop
    • Social Media types having fun
  • 28. The issues (not insurmountable)
    • Citizens: some are too far behind the curve.
    • Data: Too much hugging. OS issues.
    • Hackers: ……
  • 29. A digital economy opportunity:
    • Cognitive surplus + Raw Data =
    • new and exciting area of the digital economy
    • Power of Information
    • Power of Birmingham group
    • Public sector meets active citizenship
    • Push to free up data
  • 30. Digital Participation
    • “ Increased awareness would lead to more people engaging in digital participation. Building awareness of what it is possible to do quickly and easily online could encourage greater participation.”
    • (Ofcom Citizen Participation research)
  • 31. Summary
    • Birmingham – vibrant scene to make this happen
    • Data – still too much emphasis on City creating a resource from the data
    • This project about showing there are enough active, concerned and geeky citizens to create the resource for you.