timely information to citizens: innovations in engaging citizens with service design and delivery
Upcoming SlideShare
Loading in...5
×
 

timely information to citizens: innovations in engaging citizens with service design and delivery

on

  • 1,605 views

Presentation to PPRG - Performance to Trust: Strengthening Accountability

Presentation to PPRG - Performance to Trust: Strengthening Accountability
King’s Place, 90 York Way, London, N1 9AG
Wednesday 22 July 2009

Statistics

Views

Total Views
1,605
Views on SlideShare
1,562
Embed Views
43

Actions

Likes
0
Downloads
8
Comments
1

2 Embeds 43

http://www.digitalbirmingham.co.uk 37
http://ideaperformance.com 6

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Videos: Lumiere - all Shirky – 1:47 – 3:23 Kids – all Tim Berners-lee 9:12 – 11: 26 Carter2: 1:20 – 3:40 Ed Richards (PSB): 1:57 – 3:29 Phone review kid: start to 1:13
  • More on this later
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • Tim Berners-lee 9:12 – 11: 26
  • 9% don’t trust web as a way to engage in active citizenship. Rises to 40% in areas of multiple deprivation 9% lacked confidence. 40% in areas of multiple deprivation. Birmingham has ‘% of people who feel they can influence decisions in their locality” as a measure

timely information to citizens: innovations in engaging citizens with service design and delivery timely information to citizens: innovations in engaging citizens with service design and delivery Presentation Transcript

  • Timely information to citizens: Innovations in engaging citizens with service design and delivery Dave Harte Economic Development Manager Digital Birmingham [email_address] http://www.digitalbirmingham.co.uk/blog @daveharte
  •  
  •  
  •  
    • What I do:
  • Today:
    • How Birmingham being great makes it easy to run Our Timely Information project
      • An era of openness
      • Social Media surgeries
      • BeVocal.org.uk
      • Project progress and issues
  • Birmingham Open City
    • “ Here's a few ideas - lots more.”
    • “ The Open City Plan is a Web2.0 approach to generating collaboration, discussion, creativity, debate, data mashups and open source tools to enable the people of Birmingham to answer one question: "What do I want the city to be like in 25 years?"
    • Stef Lewandowski – 4iP application
  •  
  • Birmingham Open City
    • “ The problem is, that no matter what the Council do to try to communicate what is happening as part of the [Big City Plan] process, they are limited by their own requirements, party political fighting, out of date communication policies and structures.”
    • Stef Lewandowski – 4iP application
  • Social Media Surgeries
  • Timely Information
    • social media spirit + mash-up culture =
    • Who knows but could be good!
  • Clay Shirky – Cognitive Surplus
    • “ Desperate Housewives essentially functioned as a kind of cognitive heat sink, dissipating thinking that might otherwise have built up and caused society to overheat”
  • Clay Shirky – Cognitive Surplus
    • “ Someone working alone, with really cheap tools, has a reasonable hope of carving out enough of the cognitive surplus, enough of the desire to participate, enough of the collective goodwill of the citizens, to create a resource you couldn't have imagined existing even five years ago.”
  •  
  • Timely Information
    • social media spirit + mash-up culture + cognitive surplus =
    • Who knows but could be amazing!
  • Timely Information
    • “ RAW DATA NOW”
  • Timely Information
    • An experiment in encouraging citizens to use public data in new ways
  •  
    • Brings together the story of  how social media is being used for social good in Birmingham.
    • Gentle introductions to data stuff
  •  
  • How the project works
    • Social Media Surgeries – identify citizens’ concerns (+ capital equipment)
    • Source some data
    • Find a hacker to mash it up (or whatever)
  • 1. Identify citizens’ concerns
    • Moseley:
    • Strategic planning document
    • new ways to consult citizens
    • Accock Green:
    • mapping the issues
  • 1. Identify citizens’ concerns
    • Schools
    • Appeals and admissions
    • Parking
    • Where not to park in Birmingham
  • 2. Source some data
    • West Midlands Regional Observatory
    • API key
    • Be Birmingham
    • Super-output areas
  • 2. Source some data
    • Business Transformation (Service Birmingham)
      • Excellence in information management
      • ‘ data custodians’
    • Open street map
    • Using citizens to gather data
  •  
  • 3. Find a hacker to mash it up (or whatever)
    • SMEs (supported by 4iP)
    • Dracos
    • Fizzpop
    • Social Media types having fun
  • The issues (not insurmountable)
    • Citizens: some are too far behind the curve.
    • Data: Too much hugging. OS issues.
    • Hackers: ……
  • A digital economy opportunity:
    • Cognitive surplus + Raw Data =
    • new and exciting area of the digital economy
    • Power of Information
    • Power of Birmingham group
    • Public sector meets active citizenship
    • Push to free up data
  • Digital Participation
    • “ Increased awareness would lead to more people engaging in digital participation. Building awareness of what it is possible to do quickly and easily online could encourage greater participation.”
    • (Ofcom Citizen Participation research)
  • Summary
    • Birmingham – vibrant scene to make this happen
    • Data – still too much emphasis on City creating a resource from the data
    • This project about showing there are enough active, concerned and geeky citizens to create the resource for you.