Coach's tips


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Daily Twitter posts of David Mettler, executive coach

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Coach's tips

  1. 1. “Wayne Gretzky’s success came from skating to where the puck was going. Mine came from already being there.” - David Mettler Greatness is waiting. Are you ready?Greatness is waiting. Are you ready?The compilation as of: 10/11/2012
  2. 2. BONUS TIP:Well, not always…That’s me (wearing orange) during a USAHockey International tournament in 2002.And, yes, that’s the puck in the net! Icertainly wasn’t ‘there’ for that one!Resilience and perseverance are traits a“goalie” learns all too well. The simple factsare: setbacks come, yet you can never stopgiving less than 100%.Much like life, success in goaltending relieson your ability to manage the situation, learnfrom it, and maintain an undistracted focuson the bigger picture. It just happens with alot of intensity.When I first started “tweeting” in May 2010, Ihad no idea how many people I wouldinfluence. I posted popular quotes, thingspeople said that resonated with me, and myown insights - which became “COACH’STIPS”. For the longest time, I had less than10 followers, but I kept tweeting, linked themto my LinkedIn account, Facebook business Today, people often say, “Hey! You’re the “COACH’S TIPs” guy!”, and tell mepage, and never gave up. how much they appreciate my tweets. A friend suggested I compile them into a “book” - so… here it is! I hope you enjoy! Whatever it may be that you are working towards, stick with it!
  3. 3. COACH’S TIP: Busy people feeloverwhelmed. Theyre usuallyon a treadmill going nowhere. Be a productive person instead. Get it Done.
  4. 4. COACH’S TIP:Leaders need a strong sense of self and a strong pride in themselves to do what they do.
  5. 5. COACH’S TIP:Leaders with character standfor something. They dont just talk about these things, they live them.
  6. 6. COACH’S TIP:Listening begets listening.Someone needs to go first, might as well be
  7. 7. COACH’S TIP:20% of a situation (or data set)produces 80% of the outcome (results). Find and focus your efforts on the key 20%.
  8. 8. COACH’S TIP: 80% of the effort is spent onthe first 20% of a successfulendeavor. Plan well and build momentum.
  9. 9. COACH’S TIP:A boss that has no interest in the development of a subordinate will not be that persons boss for long.
  10. 10. COACH’S TIP:A desk is a dangerous place to run your organization from.
  11. 11. COACH’S TIP: A key indicator of a hidden agenda at work is whensomething just doesnt seem right. Look to see who is profiting for clues.
  12. 12. COACH’S TIP:A leader doesnt have to becruel, unprofessional, or a bully boss to be
  13. 13. COACH’S TIP: A leaders inability orunwillingness to trust others will result in others lack of trust in
  14. 14. COACH’S TIP:A scarcity mindset will keep you in a small
  15. 15. COACH’S TIP: A team playing to win willdefeat a team playing not to lose every
  16. 16. COACH’S TIP: A vision is great, but itsmeaningless unless you have values.
  17. 17. COACH’S TIP: Accept only one standard -excellence. The surest way to maintain that standard is to lead by example.
  18. 18. COACH’S TIP: Achievement loses itsmeaning if you dont enjoy theprocess. Make it fun, exciting,and rewarding to accomplish your goals.
  19. 19. COACH’S TIP:Adversity is a test to see if you have matured as a leader, or not.
  20. 20. COACH’S TIP:After making a decision - takeone immediate step towards completing it, then plan the second to build momentum.
  21. 21. COACH’S TIP: Anyone can be a leader, butonly the fearless can be great.
  22. 22. COACH’S TIP: As a leader, your behaviors,beliefs, attitudes, and example are a powerful role model for your staff members.
  23. 23. COACH’S TIP: As a leader, you need yourfollowers more than they need you.
  24. 24. COACH’S TIP: As the leader, when you doexcellent work, the expectation on everyone else is to do excellent work.
  25. 25. COACH’S TIP: As the leader, your team willtypically become exactly what you think it will.
  26. 26. COACH’S TIP: As you grow, you becomemore of who you already are.
  27. 27. COACH’S TIP: As you lead, so shall yourorganization become. Morale, engagement, attitude of the company are that of its leaders.
  28. 28. COACH’S TIP: Asking employees for input shows respect, helps you make the right decision, andhelps them invest in the work.
  29. 29. COACH’S TIP:At the end of the day, youre really working for
  30. 30. COACH’S TIP:Attention to detail will keep youfully engaged, in-touch, and in the know with your teams. Dont rely on advisors.
  31. 31. COACH’S TIP: Be aware of what yourecommunicating. Its NOT what youre saying 55% isnonverbal cues, 38% is tone, and 7% is words.
  32. 32. COACH’S TIP: Be aware of your personalareas for development. Ask for feedback from a few trustedsources and look for common themes.
  33. 33. COACH’S TIP:Be careful and be selectivewith your goals. Scatteringyour focus and your energy weakens
  34. 34. COACH’S TIP:Be careful with the labels you assign to things. By naming something a problem, you make it one.
  35. 35. COACH’S TIP:Be committed, yet flexible. Dump things that arentmoving your team toward its
  36. 36. COACH’S TIP: Be self-motivated. Dont waitfor someone else to tell you todo something, or when to do it.
  37. 37. COACH’S TIP:Be supportive with those thatfail, unsympathetic with those that dont even try.
  38. 38. COACH’S TIP:Be sure you really want toachieve a goal before you commit yourself to it. WHY>
  39. 39. COACH’S TIP:Become a master of change rather than a victim of
  40. 40. COACH’S TIP: Before attending someoneelses meeting, make sure it isnecessary for you to be there.
  41. 41. COACH’S TIP: Before you can effectivelyinfluence and persuade others you need to understand their perspective.
  42. 42. COACH’S TIP: Before you go home thisafternoon, plan the tasks youwish to accomplish next week.
  43. 43. COACH’S TIP: Being a leader demands a responsibility FOR and aresponsibility TO your
  44. 44. COACH’S TIP:Being a leader doesnt meaneveryone else is a follower. It means you draw out the possibilities around you.
  45. 45. COACH’S TIP:Bridge the gaps between howyou see yourself (self-image)and how others perceive you (public image).
  46. 46. COACH’S TIP: Build your team with positivepeople who share similar goals to yours.
  47. 47. COACH’S TIP: Change creates areas forimprovement. Even if you dont support the change, embrace the opportunities it brings.
  48. 48. COACH’S TIP:Change happens. Adopt andadapt, or you may be facing a larger one.
  49. 49. COACH’S TIP:Change is constant. Careerkiller no. 2 today Failure toanticipate, understand, and adjust to the evolving
  50. 50. COACH’S TIP:Change is not a one shot deal.Its your job to build a direction and foundation for sustained change.
  51. 51. COACH’S TIP:Change your perspective -problems are always rich
  52. 52. COACH’S TIP: Clearly defined and writtengoals give people a sense ofsecurity about the future andgive them confidence in their efforts.
  53. 53. COACH’S TIP:Common sense isnt common. If you dont have it - solicitother opinions, perspectives, and feedback. Research similar cases.
  54. 54. COACH’S TIP: Communicating clearexpectations is not a one-time thing. Its an ongoingmanagement duty that never ceases.
  55. 55. COACH’S TIP: Complex things are usually made up of simplecomponents. Apply the divide and conquer approach to every level of your work.
  56. 56. COACH’S TIP: Compromise is a form of lose-lose agreement; its a quick fix. Build trust and go for the synergy of win-win.
  57. 57. COACH’S TIP:Confidence and enthusiasmare the best traits to display when making that first
  58. 58. COACH’S TIP: Conflict is a part of evenhealthy organizations. It cant be avoided. Successfulexecutives listen for win-win solutions.
  59. 59. COACH’S TIP: Conquer fear of change. Change = growth, Growth = personal
  60. 60. COACH’S TIP: Contact points betweenleaders and their reports are the focal points of the organizations
  61. 61. COACH’S TIP:Continuous improvement is the secret to sustainable
  62. 62. COACH’S TIP:Create and rank both weekly and daily To-Do lists by importance and urgency.
  63. 63. COACH’S TIP: Culture is fostered throughstories. What is said about the current events in yourorganization sets the tone for the future.
  64. 64. COACH’S TIP: Decisive leaders build trust. Indecisive leaders tax theentire organization. Research, decide, follow-up, adjust.
  65. 65. COACH’S TIP: Despite all the press, Thank yous are still rare. Sincerelythanking someone reinforces behaviors and relationships.
  66. 66. COACH’S TIP:Difficult conversations are well named. Dont put them off. Conversation is a two way dialogue - its not a lecture.
  67. 67. COACH’S TIP:Do first things first, one at a
  68. 68. COACH’S TIP:Do it for greatness, not for money. Money follows
  69. 69. COACH’S TIP:Do what you know you shoulddo, even when you don’t feel like doing it.
  70. 70. COACH’S TIP:Does your team know whatexcellent performance lookslike? Now theres a meeting worth having!
  71. 71. COACH’S TIP: Don’t lower your expectationsto accommodate someone that refuses to raise theirs.
  72. 72. COACH’S TIP: Dont ask a question withoutfirst attempting as much of the productive effort you could do by yourself.
  73. 73. COACH’S TIP: Dont ask people if they understand. Ask them howthey will use the information and the next steps they will
  74. 74. COACH’S TIP: Dont be too busy to do something
  75. 75. COACH’S TIP:Dont confuse value with price.If you raise your price but the value remains the same, you will lose your customer.
  76. 76. COACH’S TIP: Dont confuse working withmaking progress. Spend 80% of your time on things that MOVE you forward.
  77. 77. COACH’S TIP:Dont focus on the negative.Instead of stating what youcant or wont do, talk about what you will do
  78. 78. COACH’S TIP:Dont just track numbers.Track the QUALITY of the
  79. 79. COACH’S TIP:Dont lead knowledge workers as if they were manual workers. Effectiveness > Efficiency.
  80. 80. COACH’S TIP:Dont let a bad situation fester.You will either pay now, or pay later. Later almost always costs more.
  81. 81. COACH’S TIP: Dont let yourself become more comfortable with oldproblems than you are with new
  82. 82. COACH’S TIP:Dont spend time organizing things you should
  83. 83. COACH’S TIP:Dont wait until you are writing a resume to develop your career objective. Whatexperience(s) do you need to get there?
  84. 84. COACH’S TIP: Effective is based on theprecise understanding of thesituation at hand, not the fad of the month.
  85. 85. COACH’S TIP: Employee empowermentmeans giving your employees the responsibility AND the authority to take action.
  86. 86. COACH’S TIP:Employee satisfaction and engagement are directly related to the quality ofleadership they
  87. 87. COACH’S TIP:Encourage candor. Without it, no change is possible.
  88. 88. COACH’S TIP:Encouragement and praise arefree, and often the best way to motivate people.
  89. 89. COACH’S TIP:Even a simple event can getcomplicated when it involves coordinating others.Communicate, communicate, communicate!
  90. 90. COACH’S TIP: Even in a very large organization, strive for individual relationships everywhere you
  91. 91. COACH’S TIP:Even in the business worldtheres too much HOPING things happen, and not enough MAKING things
  92. 92. COACH’S TIP: Everyone contributes to themission and every task counts- no matter how small. Remind your people often.
  93. 93. COACH’S TIP:Everyone on your team musthave objectives, know how toget there, and whats in it for them.
  94. 94. COACH’S TIP:Excuses, even if they are true, are still excuses.
  95. 95. COACH’S TIP:Failing to act, or to ask, isoften the greatest failure of them
  96. 96. COACH’S TIP: Fewer than one in ten e-mailsis important. Turn off your alert and get to work.
  97. 97. COACH’S TIP:Find your Power hour. The time during the day whenyoure the most productive.Save this for your toughest
  98. 98. COACH’S TIP:Focus on the larger goal helpsyou overcome setbacks along the way. Never lose sight of the big picture.
  99. 99. COACH’S TIP:Focus on the positive. Leaders tend to get more of what they focus on. People and teams thrive in a positive atmosphere.
  100. 100. COACH’S TIP: For the most productivemeetings, check your title at the
  101. 101. COACH’S TIP: Foster self-motivation by providing the right conditions,opportunities, and environment for those you lead.
  102. 102. COACH’S TIP: Friendly competition doesnt only have to be used tomotivate sales teams. Just besure youre promoting the right behaviors.
  103. 103. COACH’S TIP: Get your team out of victimthinking. Focus on the options they have and can do.
  104. 104. COACH’S TIP: Goals are great, but success comes when you achievethem. Spend time moving, not measuring.
  105. 105. COACH’S TIP:Goals dont have to be written text. An image of what youwant can also be effective. A photo is worth a thousand words!
  106. 106. COACH’S TIP: Good planning not only tellsyou how to get from here tothere, but also identifies the resources required.
  107. 107. COACH’S TIP: Good projects are alwayssuccessful in the end. If its not successful - its not the end!
  108. 108. COACH’S TIP: Good things happen when people stand up and becomethe leader they were meant to be.
  109. 109. COACH’S TIP: Great leaders inspire themiddle 75% to perform like the top 10%.
  110. 110. COACH’S TIP: Great leaders not only usetheir own strengths well, they help others discover theirs.
  111. 111. COACH’S TIP:Great presentations anticipate& address potential questions& objections in ways that are meaningful to your target audience.
  112. 112. COACH’S TIP: Greatness is won or lostduring the times when nobody is watching.
  113. 113. COACH’S TIP: Habit replaces decision- making. Good habits can be created to keep you moving inthe right direction on auto-pilot.
  114. 114. COACH’S TIP:Habits define you by directing your emotional and physical patterns. Habits are hard tostop but can be replaced over time.
  115. 115. COACH’S TIP: Help a diverse group bond together by coming to agreement on the mostimportant shared values to the group.
  116. 116. COACH’S TIP: Help others find theirstrengths. Encourage and help them with opportunities to work within them.
  117. 117. COACH’S TIP:Help someone climbing the hill and you get to the top yourself.
  118. 118. COACH’S TIP: How much of your communication is centeredaround yourself? Reduce your Is to and phrase yourmessages to focus on others.
  119. 119. COACH’S TIP:How you do one thing is how you do many. Good and badhabits create patterns that are hard to break.
  120. 120. COACH’S TIP:How you handle the effects ofa mistake is more significant than the mistake itself.
  121. 121. COACH’S TIP: If the deal doesnt look orsound right, it probably isnt. Trust your instincts.
  122. 122. COACH’S TIP: If you cant count on yourpeople to do what needs to be done, YOU have a big problem.
  123. 123. COACH’S TIP:If you don’t go after what youwant, you’ll never have it. Its as simple as that.
  124. 124. COACH’S TIP:If you dont address a negativebehavior, you are condoning it. Address issues quickly and there will be less of them.
  125. 125. COACH’S TIP: If you resort to yelling,intimidation, or bullying, thesituation is bigger than
  126. 126. COACH’S TIP:If you want something, ask. Ifyou dont ask, the answer will be No 100% of the time. Asking starts a negotiation process.
  127. 127. COACH’S TIP:In addition to a To Do list, make a Stop Doing
  128. 128. COACH’S TIP:In Outlook you can drag e-mails onto your task list or your calendar to schedulereminders and take
  129. 129. COACH’S TIP:In writing and in speech, make sure your audience knows WHY theyre listening to you.
  130. 130. COACH’S TIP:Instructions can be interpreted many different ways. Encourage questions and have them repeated back to you for clarification.
  131. 131. COACH’S TIP: Is there a better way toaccomplish the purpose? Cancel the meeting! Executives report 12+hrs/week in unproductive
  132. 132. COACH’S TIP:It usually gets worse before itgets better. Dont let an early loss discourage you.
  133. 133. COACH’S TIP: It’s not enough to know HOWto do things; you have to know WHY you do them.
  134. 134. COACH’S TIP:Its better to demand more outof people than to settle for the level of performance they choose to give.
  135. 135. COACH’S TIP:Its much easier and faster, todo things right and let success chase you.
  136. 136. COACH’S TIP:Its not always WHAT you do, but HOW you do it thatdetermines your true success.
  137. 137. COACH’S TIP:Its not who you are that holds you back, its who you think you arent.
  138. 138. COACH’S TIP: Its up to you as a leader to create a context in whicheveryone wants to take actions that make a difference.
  139. 139. COACH’S TIP:Just because it worked in thepast, doesnt mean it will work today. Be sure you ACT andnot REACT from an outdated paradigm.
  140. 140. COACH’S TIP:Just because you think your objectives are reasonabledoesnt guarantee others do.Learn the true agendas and priorities.
  141. 141. COACH’S TIP: Just because you yell and getloud doesnt mean youre right, it just makes you look like a loud, wrong idiot.
  142. 142. COACH’S TIP: Keep the vision and itsbenefits in front of your team at all times. Whats in it for them?
  143. 143. COACH’S TIP:Keep your team focused onthe big picture, the Master Plan. Put it above petty personal
  144. 144. COACH’S TIP: Know your energy clock. Schedule appropriate work during appropriate times foryou to be the most productive.
  145. 145. COACH’S TIP:Knowing how to do it isnt asimportant as understanding why.
  146. 146. COACH’S TIP:Knowing what you want andhaving a plan arent enough. You also need a passion to succeed to maintain the sustained
  147. 147. COACH’S TIP: Lack of feedback is the #1reason for poor performance on the job.
  148. 148. COACH’S TIP:Leaders are effective through their style, not their credentials.
  149. 149. COACH’S TIP:Leaders are not paid to takeaction. They are paid to get
  150. 150. COACH’S TIP:Leaders dont tell the story.;they make the story
  151. 151. COACH’S TIP: Leaders focus on results, not the efforts, and hold themselves accountable forthe performance of the whole.
  152. 152. COACH’S TIP: Leaders see the potential oftheir people, often before they do. Empower them and helpthem grow into future leaders.
  153. 153. COACH’S TIP:Leaders shape culture. Look at your team to see what kind of culture your leadership is creating.
  154. 154. COACH’S TIP:Leaders talk about leadership, enthusiastically!
  155. 155. COACH’S TIP:Leaders turn problems into opportunities and inspire others to do the
  156. 156. COACH’S TIP: Maintain professionalism. Impatience, annoyance &anger are as easily conveyed through communications as they are concealed.
  157. 157. COACH’S TIP:Make a folder for each regularmeeting. Instead of worrying about what to bring each meeting, bring the folder.
  158. 158. COACH’S TIP: Make a list of the critical skillsrequired on your team. What is done well, what needs work?
  159. 159. COACH’S TIP: Make optimism a priority.Teach it. Model it. Purge your organization of people that dont get it.
  160. 160. COACH’S TIP:Make your team more effective have an attendee time and report total non-productive meeting minutes at the end.
  161. 161. COACH’S TIP: Making people mad,sometimes, is part of being a leader. You cant please everyone.
  162. 162. COACH’S TIP:Making people follow you isn’t the same as making them want to follow you.
  163. 163. COACH’S TIP: Many people forget that interviewing skills are alsoused to move on to better jobs.
  164. 164. COACH’S TIP: Many things will impact you.You choose, by your attitude, if the impact is positive or negative.
  165. 165. COACH’S TIP: Military and sports models ofleadership dont always cross over into the more openenvironment of a corporation.
  166. 166. COACH’S TIP: Mistakes are only fatal when you fail to admit them. Learnthe lesson and dont repeat it.
  167. 167. COACH’S TIP:Modify subject lines in your e-mail to include TO DO dates. Use the START dates, not DUE dates.
  168. 168. COACH’S TIP: Momentum is easy to maintain, but hard to initiate. Make constant and neverending improvement a habit to live and lead by.
  169. 169. COACH’S TIP:More important than making the numbers is HOW you made
  170. 170. COACH’S TIP:Most obstacles don’t have half the strength you think they have.
  171. 171. COACH’S TIP: Most problems in anorganization could be solved if people rise to the occasion and become the leader they were meant to be.
  172. 172. COACH’S TIP: Most relationship problems start with poor communications.Communicate effectively and seek feedback.
  173. 173. COACH’S TIP: Motivation problems? Set small achievable goals anduse them to generate positiveenergy and build momentum.
  174. 174. COACH’S TIP: Never begin a conversation with “I just signed...”. Yourattorneys job isnt to GET youout of trouble, its to KEEP you out.
  175. 175. COACH’S TIP:NEVER, EVER, underestimate the value of a good network. Do one thing each day to expand or strengthen yours.
  176. 176. COACH’S TIP:New ideas or ways of working often fail because someonekey to its success was not part of development or implementation.
  177. 177. COACH’S TIP:Not hearing feedback from your employees is your problem, not
  178. 178. COACH’S TIP:Nothing saves time like goodpreparation. Invest your timewisely in the early stages of a project to save time later.
  179. 179. COACH’S TIP: On Presentations sub-bullets are clutter. These are thethings you should know as the presenter and talk about.
  180. 180. COACH’S TIP:Once you decide on a goal, ask why you dont alreadyhave it. These are the things you will need to overcome along the way.
  181. 181. COACH’S TIP: Once you have the rightpeople on board, strategy and execution take care of themselves.
  182. 182. COACH’S TIP: Operating across teamboundaries effectively is asimportant as operating with your own
  183. 183. COACH’S TIP: Organizes tasks and resources efficiently, accurately, and in a timely manner - What mostperformance appraisals look
  184. 184. COACH’S TIP: Part of you pushes you togreatness, part of you holdsyou back. Which part of you are you listening to?
  185. 185. COACH’S TIP: People are motivated toachieve, learn, or contribute to a purpose. Find the key to unlocking your employees.
  186. 186. COACH’S TIP: People dont quit theircompanies, they quit their
  187. 187. COACH’S TIP: People live up to whatsexpected of them. Not just their peers, or bossexpectations, but also their
  188. 188. COACH’S TIP: People remember littlecourtesies and kindnesses.How are you remembered?
  189. 189. COACH’S TIP:People that are afraid to makemistakes seldom do anything. Boldly go.
  190. 190. COACH’S TIP:People that do what it takes to get by are best motivated by positive acknowledgements, praise, and encouragement.
  191. 191. COACH’S TIP:People trust you when you are genuine and authentic, not acarbon copy of someone else.
  192. 192. COACH’S TIP: People will exceed a greatleaders expectations. A poor leader is like a tax draining your organization.
  193. 193. COACH’S TIP:Perception is reality. Othersperceptions of you differ from your perception of you. Are you checking?
  194. 194. COACH’S TIP: Perseverance earns trust and respect. Success comes tothose who commit to what they love despite the challenges.
  195. 195. COACH’S TIP:Planning and goal setting let you manage the business while taking care of the
  196. 196. COACH’S TIP:Planning is a skill developedover time. Review how things turn out at the end of each day/week and make adjustments.
  197. 197. COACH’S TIP: ‘Plus-it’. Put that little effort ortime into your next assignment to give them a little more than they expected.
  198. 198. COACH’S TIP:Positive thinking wont get you what you want. Positive ACTION will. Understand theobstacles, plan your approach, and act.
  199. 199. COACH’S TIP:Practice difficult conversationswith a trusted colleague before having them.
  200. 200. COACH’S TIP: Prepare in advance for meetings. Present yourmaterial with confidence. Dont make image building your primary objective.
  201. 201. COACH’S TIP:Put your mind at ease - write things down and file them appropriately. Removingclutter helps you focus on the important.
  202. 202. COACH’S TIP: Relationships are like bankaccounts. Its best to start byputting $$$ in, before asking for any back.
  203. 203. COACH’S TIP:Remember the old saying Youonly get one chance to make afirst impression. Make it count!
  204. 204. COACH’S TIP:Replacing a habit or thoughtpattern takes 21 - 30 days of conscious effort.
  205. 205. COACH’S TIP: Responding too quickly canlimit your options, too late may leave you out of the loop. Act, dont react, by owning the timing.
  206. 206. COACH’S TIP: Results depend on
  207. 207. COACH’S TIP: Run efficient meetings. Sendagendas, watch the clock, and interrupt people taking discussions off-track.
  208. 208. COACH’S TIP:Set personal standards abovethose around you, and stick tothem. Be accountable for your actions and learn from any mistakes.
  209. 209. COACH’S TIP:Setting and meeting deadlinesbuilds credibility. Be sure you are able to meet yourcommitments before agreeing to them.
  210. 210. COACH’S TIP: Show your employees thesignificance of what they doand how it contributes to the bigger
  211. 211. COACH’S TIP:Six months from now you may wish you started today.
  212. 212. COACH’S TIP:Small changes in your habitscan lead to huge changes in your results.
  213. 213. COACH’S TIP:Smooth seas dont produce great
  214. 214. COACH’S TIP: Some of the best moments oflife come from doing the things that scare you the most.
  215. 215. COACH’S TIP:Some people are great project starters, others are great closers. Make sure you have both types on your team.
  216. 216. COACH’S TIP:Spend at least 50% of your time on
  217. 217. COACH’S TIP: Spend more time definingexactly what you want, less on how to get there. Keep flexibility in the plan, not the goal.
  218. 218. COACH’S TIP:Spend quality time with thepeople you are with, not the ones on your cell
  219. 219. COACH’S TIP: Standing still in anaccelerating world really has the effect of pushing you backwards.
  220. 220. COACH’S TIP: Start any communication byclearly defining your purpose.With the objective established, tailor the message to your audience.
  221. 221. COACH’S TIP:Starting with the ATTITUDE of a good listener will help you get the ATTRIBUTES of a good listener.
  222. 222. COACH’S TIP: Stay committed to the goal,but be flexible in the approach.
  223. 223. COACH’S TIP: Stay true to who you are andsurround yourself with the right people. Seek complementaryskills over similar personalities.
  224. 224. COACH’S TIP:Stop adding fees for what youhave already been giving away for free. Be creative and add value.
  225. 225. COACH’S TIP:Stop doing stuff like a boss - do it like a CEO.
  226. 226. COACH’S TIP:Stop lying. People know that, “I didnt have the time to...” really means you had other priorities.
  227. 227. COACH’S TIP:Success and failure are thefruits of your daily
  228. 228. COACH’S TIP: Success has little to do withthe resources you control; its about your resourcefulness.
  229. 229. COACH’S TIP: Successful leaders lead by asking questions. Ask peoplefor their opinions and how you can help.
  230. 230. COACH’S TIP: Take too busy out of your vocabulary. Itsdisempowering. What you do,or dont do, are choices to you.
  231. 231. COACH’S TIP: Team members contribute toyour goals when they feel theirgoals are being accomplished in the process.
  232. 232. COACH’S TIP: Teams develop confidenceand trust when leaders focus on the results, not the team members.
  233. 233. COACH’S TIP:Teams need group-confidencethe same way individuals need self-confidence to overcome challenges.
  234. 234. COACH’S TIP: Technology has acceleratedthe pace and demands of themarketplace. Successful skillsand talents of yesterday may be no more.
  235. 235. COACH’S TIP:The best way to earn respect is through consistency and honesty.
  236. 236. COACH’S TIP: The challenges you mastertoday develop the character you will need
  237. 237. COACH’S TIP: The customer isnt alwaysright, but if you argue with him, and he is - you look like an ass. Listen first.
  238. 238. COACH’S TIP: The first step to self- improvement is toacknowledge a few unpleasantrealities. Dont know any? Your co-workers and friends do.
  239. 239. COACH’S TIP: The hardest part of anyendeavor is the start. Building momentum makes it easier - keep moving. A stop means starting again.
  240. 240. COACH’S TIP:The key to convincing others is to find the right argument to make your point. Question to learn what will be most effective.
  241. 241. COACH’S TIP: The language you use contributes to your image.Consider both the impression you want to create and the result you would like.
  242. 242. COACH’S TIP:The last thing you should do at work each day is tomorrowsTo Do list. Write it down, clearyour mind, and leave it behind.
  243. 243. COACH’S TIP:The means and consequences of resolution are much more important than the causes of conflict in an organization.
  244. 244. COACH’S TIP:The most difficult, yet critical skills to master are listening skills. Eye contact, posture,and good questions will help.
  245. 245. COACH’S TIP:The most important feature ofeffective communication is the purpose. Establish a clearobjective if you hope to reach it.
  246. 246. COACH’S TIP:The number one reason forfailure is the failure to
  247. 247. COACH’S TIP: The standards of an organization are set by the PERFORMANCE of theleaders. Get off your a$$ if you expect your people to.
  248. 248. COACH’S TIP:The strength of a group is the ability to respectfully bring different ideas to the table.
  249. 249. COACH’S TIP: The true mark of aprofessional is
  250. 250. COACH’S TIP:The way to correct a bad habit isnt to drop it. You need to REPLACE it with another behavior that serves you.
  251. 251. COACH’S TIP:The way you set performancegoals with your employees is as important as the goals themselves.
  252. 252. COACH’S TIP:The worst reason to have a meeting is to share information. Use another means of
  253. 253. COACH’S TIP: There is an important difference betweenperformance and excellence.
  254. 254. COACH’S TIP:There is an important element of how much and how youchange others in the definition of leadership success.
  255. 255. COACH’S TIP:There is no growth in yourcomfort zone. Get out of it! Live! Learn! Grow!
  256. 256. COACH’S TIP:There is no pride lost in asking for help. Its a skill successful leaders do well.
  257. 257. COACH’S TIP:Think and act continuously on your top three priorities.
  258. 258. COACH’S TIP:Think and dream big, but pursue whats
  259. 259. COACH’S TIP:Think of your presentations as performances. Identify thethree key takeaways and keep them clear throughout.
  260. 260. COACH’S TIP:Three key things to look at inteam dynamics are attitudes,habits, and personality traits.
  261. 261. COACH’S TIP:Throwing money at a problem is rarely the best answer andprevents you from making key discoveries that may be causing others.
  262. 262. COACH’S TIP: To be effective you must provide the right conditions,opportunities, and environment for those you lead, and then lead by example.
  263. 263. COACH’S TIP: Too often metrics driven organizations forget that people drive
  264. 264. COACH’S TIP:Top teams look to themselves for ways to improve, rather than to the boss.
  265. 265. COACH’S TIP:Trophies, medals, and awards dont make champions, hard work, dedication, and perseverance do.
  266. 266. COACH’S TIP: True listening skills willseparate you from the crowd. Listen with empathy andpatience. Acknowledge what was said.
  267. 267. COACH’S TIP:Trust is a big concept. It either means something or breaks everything.
  268. 268. COACH’S TIP:Trust is the ultimate leadership characteristic. People will follow you as much as they trust you. Lose trust, youre done.
  269. 269. COACH’S TIP:Unfocused energy? Unfocusedresources? Lack of direction or sense of accomplishment?Review or establish objectives and goals.
  270. 270. COACH’S TIP:Urgency keeps you focused on immediate needs, but the bigpicture must include personal development. For you, and your team.
  271. 271. COACH’S TIP: We live in an exponential world. Yesterdays solutionsdont meet tomorrows needs.
  272. 272. COACH’S TIP:What are the ground rules for your team? Have the teamdevelop and post them in your meeting room.
  273. 273. COACH’S TIP:What do you want to be whenyou grow up? Procrastination wont get you there.
  274. 274. COACH’S TIP: What does your audience expect to come away with?Overdeliver value, and prepare answers to anticipated questions.
  275. 275. COACH’S TIP: What gets postponed getsabandoned. The challenging executive decisions arent what TO work on, but what NOT to work
  276. 276. COACH’S TIP:What is the other persons need, or point of view? Understand this beforepushing your own
  277. 277. COACH’S TIP:What is your greatest value to your organization? How did you demonstrate that thisweek? You still have two days.
  278. 278. COACH’S TIP:Whatever your endeavor, startNOW and pay attention to your results.
  279. 279. COACH’S TIP:When considering your teams effectiveness, look at sustained effort, controlled attention, and concentrated energy.
  280. 280. COACH’S TIP:When everything is a priority, nothing is a priority. Bedisciplined about what is truly important.
  281. 281. COACH’S TIP:When inspiration strikes and youre on the road, leave yourself a
  282. 282. COACH’S TIP:When leading others, the goalis to get the best from them, not to do it all yourself.
  283. 283. COACH’S TIP: When making your list ofthings to START doing in 2012 - make room for them with a STOP doing list.
  284. 284. COACH’S TIP:When people lack ownershipof an idea, they will resist it.
  285. 285. COACH’S TIP: When reorganizing, a few people will fall out. Thesearent typically people that will be missed.
  286. 286. COACH’S TIP:When your personal character as a leader is low, so are thestandards you will receive from your team.
  287. 287. COACH’S TIP: When youre close to achieving your goals, pushyour efforts a little further. You may end up well above your expectations!
  288. 288. COACH’S TIP:Who are the successful peoplein your company? Do more of what they do or realize you may not be in the right place for you.
  289. 289. COACH’S TIP:Who is managing your career?What is your next move? What are you doing today to get there?
  290. 290. COACH’S TIP: Who is successful in yourcompany? What qualities dothey exhibit and how do youstack up? Do they align with your values?
  291. 291. COACH’S TIP:With responsibility there is nomiddle ground - either you are accountable, or not.
  292. 292. COACH’S TIP:Without a clear vision youreworking for yesterday rather than for
  293. 293. COACH’S TIP:Without a personal vision you wont have leadershipstandards or know the type of organizations you will be successful in.
  294. 294. COACH’S TIP: Without a unifying vision orpurpose, your team will be lost in the chaos of urgency and knee-jerk reactions.
  295. 295. COACH’S TIP:Without activity, there is no
  296. 296. COACH’S TIP: Working FOR your people makes them stronger andmore competent, which makes YOU more effective.
  297. 297. COACH’S TIP: Write down five reasons whyanyone would WANT to be led by you. List an example or two.
  298. 298. COACH’S TIP:Write down the first 15 thingsyou do each day for a week. Are they serving you?
  299. 299. COACH’S TIP:You can be a winner without making others into
  300. 300. COACH’S TIP:You can only lead people you appreciate and value.
  301. 301. COACH’S TIP: You cant make progresswithout making decisions. Ask empowering questions and dont be afraid to follow your heart.
  302. 302. COACH’S TIP:You dont learn anything by
  303. 303. COACH’S TIP:You dont need an event to change something aboutyourself. Make the decisionand start living the new you
  304. 304. COACH’S TIP:You get more out relationships when you focus on what you can put into them rather thanwhat you can take out of them.
  305. 305. COACH’S TIP:You get paid for what youremployees do, not for what you
  306. 306. COACH’S TIP: You need fewer resources asyou become more resourceful.
  307. 307. COACH’S TIP:You need to establish a clearobjective if you hope to reach it.
  308. 308. COACH’S TIP:You wont make the highlightreel if you don’t make a play.
  309. 309. COACH’S TIP:Your attitude towards others isthe most important DECISION you can make.
  310. 310. COACH’S TIP:Your mistakes dont determinewho you are, your reaction to them does.
  311. 311. COACH’S TIP:Your reputation for excellence in an organization is based more on perception than the actual work you do.
  312. 312. COACH’S TIP: Your self-image will largelydetermine the level of successyou will reach, on the job and as an individual.
  313. 313. COACH’S TIP:Your TO DO list should be for tomorrow, not today. When you plan ahead you think things through and prepare.
  314. 314. COACH’S TIP: Acknowledge history - where your organization is comingfrom. Focus on where you are going.
  315. 315. COACH’S TIP:Consider the little things.Remember, small rudders steer great
  316. 316. COACH’S TIP: Excellence is not what you know; its what you do withwhat you know, and how you do it.
  317. 317. COACH’S TIP: Dont just sit in your officegiving orders. Demonstrate theactions and values you expect from your team.
  318. 318. COACH’S TIP: It is better to be accused ofmicromanaging than to miss a deadline for a deliverable
  319. 319. COACH’S TIP:If you want to change it, youhave to track it. Showing thepayoff for action and change demonstrates value.
  320. 320. COACH’S TIP: "How are you going to fixthis?" is more effective than"Let me show you how to fix this."
  321. 321. COACH’S TIP:The worker is responsible. The leader is accountable.
  322. 322. COACH’S TIP: Balance pushing for positivechange with maintaining order. The status quo, is a trap to avoid.
  323. 323. COACH’S TIP: Activity becomes productivity only when it gets the rightthings done. Are you active, or productive?
  324. 324. COACH’S TIP:Teach your team to take pride in their work. Even menial tasks contribute to a bigger picture.
  325. 325. COACH’S TIP:Even if you have pains, you dont have to be
  326. 326. COACH’S TIP:In leadership, the more youknow, the less you need to
  327. 327. COACH’S TIP: The secret isnt in the size ofthe step you take... the secret is just to take it.
  328. 328. COACH’S TIP:Some employees like thechallenge of a broad goal. Others prefer smaller connected goals to be
  329. 329. COACH’S TIP:Thank people, even if they fail- as long as they gave it their best shot.
  330. 330. COACH’S TIP: Lead by example: create aculture where you talk to each other instead of about each other.
  331. 331. COACH’S TIP: A leader can not move adepartment ahead by making the decisions for them.
  332. 332. COACH’S TIP:If your department is failing, the place to look for the solution is the
  333. 333. COACH’S TIP:Being a leader has nothing todo with your title. Leadership comes from your actions
  334. 334. COACH’S TIP: As the leader, you have themost profound impact on yourteams retention, satisfaction, and productivity.
  335. 335. COACH’S TIP:People are creatures of habit - are yours serving you or helping your organization move forward?
  336. 336. COACH’S TIP:Individuals can move faster, but teams move
  337. 337. COACH’S TIP:In every adversity is the seed of a greater benefit.
  338. 338. COACH’S TIP:The only power something has is over you is the power you give it by your thoughts
  339. 339. COACH’S TIP:If you fail to lead today, you best prepare to manage
  340. 340. COACH’S TIP:Charm will last about fifteenminutes. After that, you had better be able to deliver
  341. 341. COACH’S TIP:Busy people are more positive than people that are idle.
  342. 342. COACH’S TIP:When you believe it will work out, you see opportunities.When you believe it wont, you see obstacles.
  343. 343. COACH’S TIP:Mediocre leaders get people todo their job. Great leaders get people to do their best.
  344. 344. COACH’S TIP:If you act like a victim, you will be treated as one.
  345. 345. COACH’S TIP: Dont make long-term decisions on temporary
  346. 346. COACH’S TIP:Never underestimate the value of a good adviser!
  347. 347. COACH’S TIP: The reward of a toughassignment isnt what you getfrom it - its who you become by doing it.
  348. 348. COACH’S TIP:Talent is natural. Excellence is a choice.
  349. 349. COACH’S TIP:Information is not knowledge,and knowledge is not wisdom.
  350. 350. COACH’S TIP: Be extraordinary. Do the ordinary with your ownpersonal touch of extra in it.
  351. 351. COACH’S TIP:Your actions speak about you more than your words.
  352. 352. COACH’S TIP:When you do what you love, you dont need others to motivate
  353. 353. COACH’S TIP:Dont underestimate theplanning and preparation required to achieve an "anyone could do this"
  354. 354. COACH’S TIP:When you cant change the situation, change your
  355. 355. COACH’S TIP: Great leaders know the questions to
  356. 356. COACH’S TIP:There is always a point where you choose to escalate a situation, or to leave it.
  357. 357. COACH’S TIP:Dont be one of the leaderswho mundanely "reports thenumbers". Take an interest, "own"
  358. 358. COACH’S TIP:No matter how many mistakes you make, or how slow you progress, you are ahead of everyone who isn’t trying.
  359. 359. COACH’S TIP:"The ability to act" seems to be a misunderstood leadershiptrait. Give up the "drama", and lead.
  360. 360. COACH’S TIP: Performing well in themoment is related to practicing well, before the moment.
  361. 361. COACH’S TIP:The problem isnt the problem; your reaction is the problem.
  362. 362. COACH’S TIP:It only becomes "work" when you would rather be doing something
  363. 363. COACH’S TIP: Look at every situation withthe expectation that you canmake it work or make it better.
  364. 364. COACH’S TIP: Effective leaders use goodsales skills to influence people. Maybe thats why its called getting "buy-in"?
  365. 365. COACH’S TIP:Do business with humanbeings - not
  366. 366. COACH’S TIP:The results of a project have a much smaller impact on the organization than the efforts made to complete it
  367. 367. COACH’S TIP: There are a number of reasons for lack ofperformance. "Lack of skills" is very low on the list.
  368. 368. COACH’S TIP:If you ask someone how they solved a problem, they wont say, "I bitched about it until it fixed itself."
  369. 369. COACH’S TIP:No matter how much you want somebody to do something, they arent likely to do it until they want to.
  370. 370. COACH’S TIP: Asking permission before giving feedback helps ensurethe recipient is open to hearing the message.
  371. 371. COACH’S TIP: Without establishing arelationship, youre not likely to have a successful conversation of substance.
  372. 372. COACH’S TIP: Your philosophy will bring youresults or excuses. You cannot have both.
  373. 373. COACH’S TIP:Your effectiveness as a leaderis directly related to the qualityof the people that most closely surround you
  374. 374. COACH’S TIP:Let others know what youre working on - it will help youbecome accountable, enlisttheir support, and
  375. 375. COACH’S TIP:Dont be "the person (or group) everyone is waiting for" on aproject team. Anticipate needs and get them done.
  376. 376. COACH’S TIP:For many, the most difficult part of problem solving isunderstanding it completelybefore diving in with a
  377. 377. COACH’S TIP:Generally, advice only works when one person has specifically asked for it.
  378. 378. COACH’S TIP: Never underestimate thepower of six seconds of insane courage.
  379. 379. COACH’S TIP: Thinking through at leastthree possible alternatives will help you create a better solution in the end.
  380. 380. COACH’S TIP:At any given moment you have the power to say: This is not how the story is going to end.
  381. 381. COACH’S TIP: Imagination should be used,not to escape from reality, but to create it.
  382. 382. COACH’S TIP:Every result, or outcome, is a stepping stone.
  383. 383. COACH’S TIP: Dedicate your power andenergy to the solutions, not to the problems.
  384. 384. COACH’S TIP: A positive attitude will bringyou opportunities. A negative attitude will bring you obstacles.
  385. 385. COACH’S TIP: Achievement is a powerful motivator. Celebrate smallvictories along the path to the overall goal.
  386. 386. COACH’S TIP: Visibility trumps
  387. 387. COACH’S TIP:Authenticity comes from trustand delivering your promises.
  388. 388. COACH’S TIP:People may doubt what yousay, but will believe what you do.
  389. 389. COACH’S TIP: Sometimes the right questionis better than the right answer. Questions engage, involve, and develop people.
  390. 390. COACH’S TIP: To be good, you have to practice every day. To be achampion, you have to get a little better every
  391. 391. COACH’S TIP:You dont need to attend every argument youre invited into.
  392. 392. COACH’S TIP: Sometimes a little stepbackwards leads to a HUGE leap
  393. 393. COACH’S TIP: Setting the expectation forsomething to get done is just the beginning.
  394. 394. COACH’S TIP:Creating opportunities > Your circumstances.
  395. 395. COACH’S TIP: The higher up the echelonyou get, the more you need to help others become winners.
  396. 396. COACH’S TIP:The needs of the organization > The need to feed an ego.
  397. 397. COACH’S TIP:Make changes, not excuses.
  398. 398. COACH’S TIP: If you dont agree with theadvice you asked for, just say “Thank you”.
  399. 399. COACH’S TIP: Some people cant believe inthemselves until someone else believes in them first.
  400. 400. COACH’S TIP:To truly appreciate a work ofart, sometimes you have to stand
  401. 401. COACH’S TIP: The only thing worse than aloser is someone who wont admit they played