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How Interaction Design Can Help Fix Healthcare

by David Cronin

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[Based on a talk given at Interaction11 in Boulder, CO on February 12, 2011] ...

[Based on a talk given at Interaction11 in Boulder, CO on February 12, 2011]

We find ourselves at a critical moment in the evolution of healthcare. The progress of medical science means that people can now overcome many previously fatal and debilitating conditions, and we know enough for most people on the planet to live long, healthy lives. But we are not yet achieving this dream: even people who have access to healthcare are not universally enjoying the kind of outcomes science suggests they should, and the cost of healthcare has been rising quickly, to the point it is in danger of being unsustainable, on a personal and global level.

Watching the public debate, it's easy to see this as a policy issue, but the politicians, doctors and insurers could use a hand in the imagination department. Many of the biggest opportunities to improve healthcare have to do with interfaces and interactions. Some of these interfaces and interactions have to do with onscreen GUI's, and some are between people and institutions. Almost all of them stand to benefit from the kind of holistic, imaginative problem-solving designers can help with.

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How Interaction Design Can Help Fix Healthcare Webinar Transcript

How interaction design can
help fix healthcare
David Cronin
@davcron

We find ourselves at an inflection point in the history of healthcare

We know enough for most people to live long, healthy lives

Goals
Costs
Access
Quality

Is this the best way to make someone healthy?

The most common and expensive diseases are preventable and controllable by lifestyle choices
80%
60%
90%
70%
25%
80%
Cardio
Cancer
Obesity
Deaths
Costs
Diabetes

Encouraging healthy behavior

It all starts with information

Getting closer

Understanding correlations between actions and consequences

Emotional engagement

Bringing home care delivery

Home healthcare monitoring

How should home healthcare feel?

Does this feel right?

Some ideas

Helping people with rheumatoid arthritis care for themselves

The future of home care

Improving care inclinical settings

Standardizing care

Results!
10%
$3,000
Ventilator-associatedpneumonia
Avg. cost per
ICU patient

Simple idea, very hard to do

Clinical information

There’s a lot of work to do here

Supporting clinician judgment

Documentation, communication,collaboration

Physician documentation

Remote care

How interaction design can help fix healthcare
1. Encourage healthy behaviors
2. Bring home care delivery
3. Improve care in clinical situations

Thanks!
David Cronin
@davcron

David Cronin, Director of Interaction Design at Smart Design Thanks for the all the nice feedback. Here are a couple recent articles I have up on the Fast Company design blog on the subject:

Person-centered health and improving the home care experience: http://www.fastcodesign.com/1663872/to-solve-our-health-care-crisis-home-treatment-needs-a-makeover

Encouraging and enabling healthy behaviors: http://www.fastcodesign.com/1663565/five-ways-that-apps-can-keep-america-from-getting-fatter 2 years ago

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Mikkel Michelsen Really enjoyed this presentation. I shared it with several colleagues. Thank you, David! 2 years ago

David Cronin, Director of Interaction Design at Smart Design Hi Mary,

There *is* audio included. For some reason it only appears to work sporadically. It just worked for me on both Firefox and Chrome (OSX), but I've had issues before. I think this is a slideshare issue. I'll continue to see if there's anything I can do to fix.

For now, I'd recommend trying again later. I wonder if the media servers are getting overloaded in the middle of the day.

Thanks for the interest.

-dave 2 years ago

Mary Specht, User Experience Designer at Freelance This looks intriguing, David! Is there supposed to be audio included? The presentation has an 'Audio track inside!' alert at the top left corner, but when I pressed the play button, nothing happened. 2 years ago

David Cronin, Director of Interaction Design at Smart Design For anyone interested in more detail or citations for the facts quoted in this presentation, Here's an article I wrote for interactions last year on a similar topic, from which I pulled most of the numbers.
http://tumblr.com/xbb1jmyzeq 2 years ago

David Cronin, Director of Interaction Design at Smart Design Thanks, Peter. Yours was great, too! 2 years ago

Peter Stahl, Designer at Cisco Superb presentation on a topic of critical importance. Bravo, Dave! 2 years ago