Towards a single view ! Home Address: 's Gravelandseweg 25, Den Haag GBA Address: Hoofdlaan 28, Den Haag Unique Customer: Dhr. R. Jansen; Tax number: 12345678; Born: 8 February 1956 One view to our customers
Participant group insurance
up to € 20.000,-
Stop work at 60
Children Study funds
year check camp.
Pension Gap camp.
Family: Family Jansen Spouse: T.Jansen 2 Children
Do not call
Do not fax
No direct mailings use broker solely
salary € 43.456,-
preference for direct debit
Towards a modern process based architecture (SOA-principles) Sales Sales Service Service ERP ERP Legacy Legacy Data Integration Centralized Business Logic Process Integration
First priority is to improve data quality; completeness, correctness and integration of DQ principles in daily work.
Followed by creating a Customer Lifecycle Process in our organization and ICT systems
Ended by creating one central and leading Customer Repository to serve the Customer Process
Level of centralization
Time Data consolidation Data harmonisation Centralized Data Management
Centralized Data Management
Which resulted in the following starting customer maintenance process Change Customer Details and contractdata in CRM system Validate and Identify Customer Details Extract, transform and route NAW + contract data Manual Checks Customer Due Diligence / List matching Insertion from Source or Channel LRD – GBA Check Validate Name Address Identifiy Customer CDD / Listmatching Insert/change Customer Master Change Cross Reference Merge Customer Manual Check CDD Manual Check Merge Manual Check validation Manual Check Identification