Enterprise-wide Information Logistics – A Different Managerial View on Data, Information and Synergies Prof. Dr. Robert Winter Institute of Information Management University of St. Gallen [email_address] www.iwi.unisg.ch
The Contribution of Data Quality to Information Logistics
Actual events prove that it becomes ever more, not less important to supply the right information with appropriate quality to cover information demands by (human and machine) decision makers.
Inadequate quality is as much a problem as lateness, bad service levels or excessive costs.
Cost management and output management may be less disputed than quality (and speed) management because they are more “technical” (i. e. can be approached by IT alone).
Quality (and speed) management need an integrated business-to-IT approach . “What”, “how” and “by what means” questions need to be approached holistically and systematically by business and IT together .
Where are the Synergies? (And who is in Charge?)
Industrialization requires that large amounts of similar activities are pooled. Since products, markets and processes become ever more differentiated (and such business units), industrialization can only be driven by the corporate center.
Many data do not originate at the same place where they create business value. In order to identify and exploit data integration potentials, information logistics can only be driven by the corporate center.
Actual developments prove that more, faster and better decisions are needed. Industrialization and e-everything lead to more data and more fragmentation .
The gap widens between
demand for timely supply of more, higher quality data and
availability of more, more fragmented, often inconsistent data
While enterprise-wide technical approaches (DWH) and local business approaches (BI) have matured, information logistics needs to be established as an enterprise-wide, business oriented approach to information management .
Quality issues have high impact on overall information mgt performance. IL quality mgt (like speed mgt) is (at least) as important as output mgt and cost mgt.