Audio Capture (Transcription) Services

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Datamatics Global Services provides world-class Market Research transcription services allowing customers to accurately transcript video and audio recording, meaningfully analyze data and build better market intelligence.

Datamatics is a global Information Technology (IT) and Knowledge Process Outsourcing (KPO) organization focused on delivering smart, next-generation business solutions that help enterprises across the world overcome their business challenges. These solutions leverage innovations in technology, knowledge of business processes, and domain expertise to provide clients a competitive edge. Visit www.datamatics.com

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Audio Capture (Transcription) Services

  1. 1. Audio Capture (Transcription) ServicesBusiness Overview Datamatics’ Next-Generation SolutionIndustry research indicates that researchers & survey Integrated transcription workflow with real-time MISparticipants are showing a growing preference for multi-media eliminates the need for manual intervention in file handlingenabled surveys. Competitive advantage lies with firms that & transfer. This improves the speed & reduces the risk of filecan turn around research & analysis faster than others, with mis-management. The workflow also has built-in optionalhigh quality. However, most researchers have to depend on sequential process of response codingfreelancers or transcription houses for their transcriptionneeds. Freelancers though quite economical, do not provide Next-Generation technology called TAG-CLOUD, offersreliability, scalability or quality-checked outputs. Traditional selective filtering of content from the transcribedtranscription houses too largely depend on freelancers & in document & preparing a formatted report in a matter of fewmany cases are specialized in narrow niches like medical seconds which enhances the analysts ability to prepare atranscription or legal transcription. framework for first-level content analysisThe industry needs service providers that specialize inproviding high quality transcription services with qualifiedtranscriptionists trained to follow global best practices indealing with research information, capable of providing highquality output with a rapid turn-around.Datamatics has partnered with several of worlds leadingresearch firms helping them deliver high quality research withfaster turn-around, enabled by Next-Generation technologysolutions.Datamatics’ Transcription Workflow Transcription by pool of Trained Proofing & Operators Coding through Integrated Customized Software Workflow system Reconciliation & Collection of Completes in Auto-Download Pool Server at DGSL Quality Check Rule-Based Validations Spell / Grammar Check Code Verification Audio files from the client Final reconciliation & dispatch to clientwebsite: www.datamatics.com | email: rna@datamatics.com
  2. 2. Datamatics’ OfferingsEnglish language transcription in American, British, Australian, Western European, Far East Asian accents, major Europeanlanguages (Spanish, French, German and Italian) & Arabic, across a range of media and content types listed below.Level of Transcription Verbatim (Intelligent Verbatim & Edited Verbatim) Real-time AbbreviatedRecorded Telephonic Audio Digital: WMA, MP3, WAV(CATI) & Audio/Video Video Digital: WMV, AVI, MPEG 1/2/3/4 (A/V) Formats Audio cassettes, CDs & DVDsTypes of content Individual & Group Recordings (Focus groups, Diads, Triads, etc.) Direct response television infomercials & advertising testing Ethnographic video transcriptionDatamatics’ Advantage - Experience of working with some of - Transcription team with vast - Multiple platforms supported PROVEN TRACK RECORD the largest research firms, globally experience in market research - Robust FTP & file tracking system DOMAIN EXPERTISE - Membership with MRA, CASRO, with intelligent workflow ESOMAR MRSI management tools PLATFORM - Professional training on accents, - Multiple redundant & highly secure speech patterns, dialects & research servers for data security processes - Audio-visual equipments that meet - 3-tier quality process for high international standards of quality accuracy & continuous for transcription work improvementSuccess Story About DatamaticsOne of worlds largest market research providers was running a Global Information Technology (IT) & Knowledgethree year customer satisfaction program with over 2 million Process Outsourcing (KPO) organizationinterviews per year (6000+ per day), for an automotive company. Delivers smart, next-generation business solutions100% of recorded CATI interviews with multiple accents had to betranscribed & coded with very high quality of output with a limited Trusted partner to several Fortune 500 companiesTAT (12 hours) & stringent 95% + quality SLAs at transcription Capabilities built around technology, domain expertiselevel. Hot alert TAT of 22 mins after the respondent interview was & knowledge of business processesalso required. Featured amongst the Global Services 100 List in 2010Datamatics integrated different processes using cutting-edge Decades of global experience having executed projectstechnology, & deployed an intelligent workflow for continuous across 60 countriesprocessing of large number of files; which downloaded &distributed files to transcribers. Web-enabled coding software Alliances with global technology leaders such asthat could take transcription text as input with the ability to track Microsoft, IBM & EMC2hourly productivity was also developed. The solution enabled Certified for ISO 9001:2008, ISO 27001 & SAS 70simultaneous proof-reading & coding, & also continuous &automatic upload of outputs. Global presence: U.S, UK, Germany, Switzerland, Australia & IndiaThe intelligent solution provided by Datamatics reduced resourcerequirement by 35%, enabled 40% savings onlicensing/transaction cost & delivered an estimated savings of$630,000 to the client.Associated Services Research Data Processing & Analytics Open-ended Coding Questionnaire Digitization & Capture Presentation & Report Writing Online Survey Enablement End-to-End Research Project ManagementContactIndia USA UK GermanyKnowledge Center, Street No.17 Suite #100 8 The Square Im Leuschnerpark 3MIDC, Andheri (East) 510 Thornall Street Stockley Park, Uxbridge 64347 GriesheimMumbai – 400 093, India Edison, New Jersey – 08837, USA UB11 1FW, UK GermanyTel +91 (22) 6102 0000-09 Tel: +1 (888) 772 5532 Tel: +44 (208) 610 6105 Tel : +49 (06155) 79537-40Fax +91 (22) 2384 3669 Fax: +1 (732) 635 0600 Fax: +44 (208) 610 6870 Fax: +49 (06155) 79537-39website: www.datamatics.com | email: rna@datamatics.com

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