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Computers and Maintenance Data Collection
Computer require maintenance, and that requires some type of
monitoring system that allows for the collection and storage of
data regarding its functions and their operations. The computer
has built into it, programs and storage spaces for exactly this
function. Has your computer software ever crashed and you
obtained this little dialog box that asked you to transmit the data to
the operating system manufacturer? If not, I think I want your
computer. This is part of the maintenance data collection system.

Function is causing the problem.
When that box appears if asks if you want to inform the
manufacturer of the problem. What is sends is not a “Hi Joe, I
crashed, we have a problem,” message. What is transmits is the
conditions of the software crash, the information regarding how
and when it happened. It collects data on what function was being
accessed when the crash occurred. All of this allows the
manufacturer to find where the problem is located and what
function is causing the problem.

Goal Of A Maintenance Data Collection System
The collection of this maintenance data is the goal of a
maintenance data collection system. It does it mostly through the
internet now and uses a web based data collection system.
However, this is tons of data, and the system designed to handle
it needs to be sufficient to collect, collate, analyze and store the
data for future retrieval and use.

The Internet’s Role in Maintenance Data Collection
It used to be when your software crashed you were required to
call the software manufacturer and obtain help to get the software
working again. While this is frustrating to the user, it is not as
helpful to the company as an automated maintenance data
collection system. That report gives you everything you need to
analyze a problem, without the human interface disconnect.

Tech Support
Often the relation of the problem to the tech support is less than
fully complete and the recording of all of the data is less than
complete. This means that you have failed to obtain the data
necessary to fashion a solution. The maintenance data collection
system overcomes this issue. The internet has made this so very
simple. The report, generated by the computer, obtains the
information requested by the manufacturer, transmits it to the
manufacturer and you restart your software.

Useful To Address
The use of the data obtained by the maintenance data collection
system is up to each company. Not every company uses the data
to find solutions and not every company finds it useful to address
all the concerns raised by the system.

If The Maintenance Data Collection S
However, if the maintenance data collection system shows that a
high percentage of the users are all having the same problem,
barring addressing each computer’s architecture, the company
makes changes, fixes, updates, patches, etc. The value is that
you can make an informed choice for the changes, fixes, updates
and patches.

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