Proyección del Uptime Institute hacia Latinoamérica

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Uptime Institute - Dana Smith

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Proyección del Uptime Institute hacia Latinoamérica

  1. 1. Data Center Summit Latinoamérica 2010 San José Costa Rica José, August 31, 2010 By Dana Smith data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC
  2. 2. Tier Program Services data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC
  3. 3. Accredited Tier Designer • Educational curriculum and professional designation • Exclusive to professional engineers responsible for data center design • Focuses on practical application of the Tiers f th Ti • Examples drawn from real-life designs submitted for Design Certification • Address, in technical detail, the misconceptions that lead to needless cost and complexity p y © 2010 Uptime Institute Professional Services, LLC 3
  4. 4. Accredited Tier Specialist • Accredited Tier Specialist course is for those responsible for ongoing data center uptime: > Owners and Operators • Facility and IT Managers and Supervisors > Vendors & Providers • Project Managers, Architects, Consultants • 3-day course > Tier Classification System > Operational Sustainability > Exam © 2010 Uptime Institute Professional Services, LLC 4
  5. 5. Benefits of Tier Certification • Third-party validation that topology is capable of p y p gy p delivering highest levels of uptime > Demonstrate to upper management, marketplace, and shareholders that investment is being protected and optimized • Challenge of constructing Tier facility without Tier- Certified design > Avoid charge for re-design or modifications to constructed environment • Challenge of sustaining uptime with solution of inconsistent design concepts © 2010 Uptime Institute Professional Services, LLC 5
  6. 6. Benefits of Tier Certification • Internationally recognized benchmarking system • Differentiate from self-certifications > Letters, foil, plaque, and web site listing • Uptime Institute is the exclusive Tier Certification body worldwide > Tier Certifications in 30 countries > Banking, insurance, data center services, healthcare, national and local government, defense/intelligence, retail, g , g , , petrochemical, telecommunications, shipping, heavy manufacturing, airlines, railways, universities © 2010 Uptime Institute Professional Services, LLC 6
  7. 7. Ongoing Tier Certification Projects • Argentina g • Mexico • Australia • Netherlands • Austria • Qatar • Brazil B il • Romania R i • Canada • Russia • China • Saudi Arabia • Czech Republic • South Africa • France • South Korea • Italy • United Arab Emirates • Japan • United Kingdom • Mauritius • Venezuela © 2010 Uptime Institute Professional Services, LLC 7
  8. 8. Tier Certification Process Design D i • Design Certification > Review of 100% design document package > Report of Tier deficiencies > Support to ensure all Tier issues are addressed > Award letter and foil © 2010 Uptime Institute Professional Services, LLC 8
  9. 9. Tier Certification Process Facility F ilit • Facility Certification > On-site visit by team of consultants > C fi construction Confirm t ti consistent by design > Observe site demonstrations > Report > Award letter foil and letter, foil, plaque © 2010 Uptime Institute Professional Services, LLC 9
  10. 10. Operational Sustainability Certification Process C tifi ti P • Tier Classification System > I, II, III, IV • Operational Sustainability > Bronze, Silver, Gold • Operational Sustainability Certification becomes suffix to Tier Certification b ffi t Ti C tifi ti > Tier III Gold © 2010 Uptime Institute Professional Services, LLC 10
  11. 11. Operational Sustainability Rating System R ti S t • Gold > Exceptional Management & Operation and Building Characteristics behaviors > Low Site Location risks > Full uptime potential of the installed infrastructure • Silver > Management & Operation and Building Characteristics behaviors > Low Site Location risks > Opportunities for improvement in order to achieve the full potential of the installed infrastructure © 2010 Uptime Institute Professional Services, LLC 11
  12. 12. Operational Sustainability Rating System R ti S t • Bronze > Minimal Management & Operation and Building Characteristics behaviors > M Manageable Sit L bl Site Location risks ti i k > Significant opportunities for improvement in order to achieve the full potential of the installed infrastructure © 2010 Uptime Institute Professional Services, LLC 12
  13. 13. Site Uptime Networks data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC
  14. 14. Site Uptime Networks • Knowledge community for data center owners and operators • Information Exchange Agreement protects trade and business secrets • Vendor-free environment to discuss issues • Share challenges and successes • Annual meetings with member-determined content • Online databases and tools © 2010 Uptime Institute Professional Services, LLC 14
  15. 15. Value of Network Membership • Downtime decreases with long-term Network long term membership © 2010 Uptime Institute Professional Services, LLC 15
  16. 16. North America Site U ti Sit Uptime Network N t k Group 1 Group 2 Group 3 AIG Allstate BMO Financial Group AT&T, Southeast Region Bayer Corporation Deere & Company BNSF Railway Chevron EVERTEC The Boeing Company Citigroup FannieMae Cisco Systems Inc Systems, Inc. Consonus Fidelity Investments Computer Sciences Hewlett-Packard Hewitt Associates Corporation (CSC) Iron Mountain Infocrossing Highmark Kaiser Permanente Johnson & Johnson HSBC Lowe s Lowe's Companies, JPMorgan Chase Office Depot Inc. Lockheed Martin Progressive Insurance NYSE Euronext MasterCard Reed Elsevier Technology RBC Financial Group Nationwide Services TD Bank SAVVIS, Inc. Tyco Electronics United Airlines Thomson Reuters United Parcel Service Visa Verizon The Walt Disney Company © 2010 Uptime Institute Professional Services, LLC 16
  17. 17. North America Site U ti Sit Uptime Network N t k Group 4 Group 5 Capital Group Acxiom Chesapeake Energy ADP Delta Air Lines The Cincinnati Insurance Depository Trust & Company Clearing Corporation g p Colgate-Palmolive g Discover Financial Department of Veterans Services Affairs eBay, Inc. General Electric GMAC-RFC Mayo Clinic JC Penney The Planet Internet Services Morgan Stanley Regions Financial Corporation Quality Technology Rogers Communications Services Sabey Corporation State F St t Farm Social Security Administration Target Toyota UnitedHealth Group T-Systems North America Wells Fargo Bank USAA Insurance US Bancorp © 2010 Uptime Institute Professional Services, LLC 17
  18. 18. Europe, Middle East, & Africa Site U ti Sit Uptime Network N t k Group 1 Barclays Bank DataSpace Partners Deutsche Bank DigiPlex Norway AS Fujitsu Services Limited ING Interxion JPMorgan Chase Morgan Stanley Mentor Graphics NYSE Euronext Saudi Aramco Sberbank Société Générale UBS UniCredit Group © 2010 Uptime Institute Professional Services, LLC 18
  19. 19. Benefits of Network Membership • Enhanced Operations > Improved performance yields smoother business function • Reduced penalty to bottom line due to downtime > E l it your d t center investment Exploit data t i t t > Learn from others’ mistakes • Avoid the pain of poor equipment and topology assumptions > Justify decisions using the Abnormal Incident Report database • Unique in the world • 4,400 events; 400 outages © 2010 Uptime Institute Professional Services, LLC 19
  20. 20. Benefits of Network Membership • Knowledge & Networking > You are not alone > Tour the most advanced data centers in the region and world ld > Gain insight of Uptime Institute’s industry leaders > Influence the future of the industry • Equipment surveys and focus groups with manufacturers • Owners Advisory Committee © 2010 Uptime Institute Professional Services, LLC 20
  21. 21. Latin America Site U ti Sit Uptime Network N t k • Uptime Institute calls for Latin America Founding Members > Advise to the structure and content of the Latin America Network(s) N t k( ) > Further establish organization as industry leader > Immediate benefits to data center operation © 2010 Uptime Institute Professional Services, LLC 21
  22. 22. Dana Smith Latin American Services Manager +505.603.7170 dsmith@uptimeinstitute.com

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