PowerPoint from January 27th 2012 Forum


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  • An interesting dynamic in our research has been the ascension of Infrastructure Management and Monitoring as a top of mind concern to data center managers. The reason behind this dynamic is the acknowledgment of users that a gap exists in our ability to properly balance the needs of availability and efficiency and management tools can fill this gap. Data centers operate as an eco-system and is measured as a system, thus, the management tool(s) must be able to view and manage the holistic data center environment, not just the individual pieces and parts.
  • Here are the most common redundant UPS configurationsOne is referred to as N+1: N modules plus 1 central static switchThe other is referred to as 1+N: 1+1+1+ modules to N with a distributed static switchEach has its strengths and optimum applicationsA white paper is available with those details
  • Subject: Advantages of a transformer based UPS over a transformer-less design: PW9395 vs. NXL or S610There are important advantages of a transformer based UPS over a transformer-less design:UPS DC Bus design- Transformer-less UPS 480V in/out systems must create as a minimum a (+) AND (-) 400VDC bus.  If a fault occurs then there is the potential for 800VDC to propagate downstream to critical load equipment (servers).- Transformer-based systems use a lower more manageable DC bus, typically 540VDC.  This allows the rectifier to charge the batteries directly (batteries connected across DC bus for more efficient dual conversion), and if a fault occurs the isolation transformers will not allow DC to pass upstream or downstream of the UPS module.  Therefore, the DC fault will be contained within the UPS system itself and not propagate into the building infrastructure or data center.  With a With a transformer-less UPS design an isolation transformer located on the input and output of the UPS is recommended.Two separate input AC sources for higher reliability and maintainability- Transformer-less systems violate isolation between dual input AC sources when the transformer-less system’s rectifier is fed from one AC source and the system’s bypass is fed from a second AC source.  If a UPS fault occurs in this case the two AC sources will be connect together via the fault, which violates the fault isolation goal and compartmentalization, hence a code violation.  For this reason a Transformer-less UPS system must be fed from the same AC source, aka, single input feed.- Transformer-based systems have an output transformer and the bypass is connected on the load side (secondary-side) of the output transformer.  If a UPS fault occurs in this type of system the two AC sources are isolated via the isolation transformer.  The fault is isolated and compartmentalization is maintained.  The advantage of a Transformer-based system is the UPS rectifier and the UPS bypass can be fed from two different sources (i.e., utility and engine generator) providing higher reliability and serviceability. Pulse paralleling advantages with two separate input AC sources  - Liebert designs UPS systems to be able to run the bypass in parallel with the inverter in cases of extreme overloads or to clear a downstream fault.  During this mode or during a standard transfer to bypass of a UPS system (make-before-break) a transformer-based system maintains utility isolation via its isolation transformer.  Again there is an advantage to separate the AC inputs to the rectifier and bypass for higher reliability and serviceability. - Transformer-less system in this example is in essence connecting the two utilities together via the UPS power train, which is a code violation.Other significant benefits for the use of transformer-based UPS systems in enterprise applications- A transformer-based UPS can be used to create and maintain a separately derived source, meaning poor grounding and long neutral conductors are eliminated.  - Common mode noise/voltages are significantly reduced via isolation. - Safety and noise grounding and references all the way back at the service entrance especially with switched neutrals are maintained. - Better ground fault protection/coordination with transformer-based UPS.- Higher arc flash energy of faulted transformer-less systems will be evident.- An input isolation transformer-based UPS provides better personnel safety for open rack battery applications.  Liebert produces both transformer-based and transformer-less UPS systems.  Our recommendation as validated by applications and consultants across the US is to continue to provide transformer-based UPS systems for enterprise applications. 
  • PowerPoint from January 27th 2012 Forum

    1. 1. Friday January 27th, 2012Comcast Boot Road Data Center
    2. 2. Agenda• 8:30-9:00 Breakfast and networking• 9:00-9:15 Welcome » Logistics » Introductions » Topics for Discussion• 9:15-10:30 Session One: – New Year, New objectives and priorities… – Vendor Spotlight: » Peter Panfil, Emerson Network Power VP Global Power Sales • Current trends and future challenges• 10:30-10:40 Break• 10:40-11:30 Data Center Tour• 11:30-12:00 Session Two: – User Spotlight: Donna Manley – Post mortem procedures• 12:00-1:00 Lunch
    3. 3. 2012 Goals• Expansion of data centers• Audit with RFID• Bussway
    4. 4. Vendor Spotlight: Peter A. Panfil VP Global Power Sales Emerson Network PowerThe State of the Data Center: Current trends and future challenges
    5. 5. AC Power TechnologyDVL DCUGJan 2012
    6. 6. Agenda Top data center challenges Distributed (1+N) and central (N+1) static switch Transformer based and transformer free UPS Static switches improve MTBF in distribution Distribution voltage trends and considerations COMPANY CONFIDENTIAL Page 6
    7. 7. Top Data Center Challenges External Virtualization, forces Cloud changing the business climate Infrastructure IT Outsourcing Consolidation Management Heat Density Efficiency & Regulation Facility Compliance Green Availability initiatives Challenges Energy Efficiency Higher Increasing Density Demand Power Density Reduced Business & Budget Source: Data Center Users’ Group technology Surveyforces pressing on the data center COMPANY CONFIDENTIAL Page 7
    8. 8. Top Data Center Manager Concerns Rank Spring 2005 Fall 2007 Spring 2008 Spring 2009 Fall 2009 Spring 2010 Spring 2011 Monitoring Heat Density Heat Density Heat Density Heat Density Availability Infrastructure Availability 1 78% 64% 56% 55% 56% Mgt 53% 51% Monitoring Monitoring Power Power Power Energy Infrastructure Heat Density Infrastructure 2 Density Density Density Efficiency Mgt 49% Mgt 64% 55% 50% 47% 49% 52% Monitoring Energy Availability Availability Infrastructure Heat Density Availability Heat Density 3 Efficiency 57% 45% Mgt 46% 47% 47% 39% 46% Monitoring Space Energy Energy Energy Availability Infrastructure Availability 4 Constraints Efficiency Efficiency Efficiency 33% Mgt 41% 32% 40% 44% 44% 43% Change Space Energy Power Power Power Power 5 Management Constraints Efficiency Density Density Density Density 28% 29% 40% 35% 25% 36% 29% Monitoring Monitoring Space Space Space Space Space Infrastructure Infrastructure 6 Constraints Constraints Constraints Constraints Constraints Mgt Mgt 26% 29% 25% 21% 18% 18% 27% Monitoring / Infrastructure Management properly balances the needs of efficiency and availabilityData Center Users’ Group Survey COMPANY CONFIDENTIAL Page 8
    9. 9. Liebert AC PowerTrends and Strategies Trend Liebert Solution  Liebert APM High-Efficiency  Liebert NX Products  Liebert NXL Energy  SoftscaleEfficiency Features Improving  Intelligent Eco Modes Efficiency  TP1 (Energy Star) Rated Distribution Transformers  Distribution Voltages (240/139 and 415/240V) Services  Data Center Power & Cooling Assessments  2 Stage (Segmented) Distribution  400A Panel Boards w/ 100% Rated MainsIncreased Increasing Power  Busway Solutions Density Requirements  MPX – up to 60A Rack PDU  575V NXL Partnerships &  Universal Switchgear Program System Marketing Materials  Large Systems Design Guide Focus  Development of 1+N for Large Systems High Availability Topologies  Modular Systems with Internal Redundancy Existing Products  Flywheel SystemsRenewable  Alternative Energy Storage Energy  Solar – ENPC: Solar Controller, EP: Solar New Products Inverter; DOE Funded Smart Grid Research  Wind – ENPC: Wind Converter COMPANY CONFIDENTIAL Page 9
    10. 10. High Availability Configurations 50% UPS 1 UPS 2 UPS 3 UPS 4 50% UPS 1 UPS 2 UPS 3 UPS 4 Utilization Utilization STS STS STS STS STS STS STS STS PDU PDU PDU PDU PDU PDU PDU PDU Interleaved Dual Bus Dual Corded Dual Bus Does not require complex switchgear Requires custom switchgear for power tie STS does the power tie Maximum Loading N/2 Maximum Loading N/2 For 4x1000 kVA=2000 kVA Max Load For 4x1000 kVA=2000 kVA Max Load 66% UPS 1 UPS 2 UPS 3 75% UPS 1 UPS 2 UPS 3 ReserveUtilization Utilization STS STS STS STS STS STS STS STS STS PDU PDU PDU PDU PDU PDU PDU PDU PDU Ring Dual Bus (Distributed Reserve) Reserve/Catcher Dual Bus Does not require complex switchgear Does not require complex switchgear STS does the power tie STS does the power tie Maximum Loading (N-1)/N Maximum Loading N-R For 4x1000 kVA=3000 kVA Max Load For 4x1000 kVA=3000 kVA Max Load COMPANY CONFIDENTIAL Page 10
    11. 11. Options for parallel redundant UPS UPS UPS UPS Core Core UPS UPS UPS Core Core Core Core STS SS SS SS Paralleling Cabinet System Control Cabinet IT Load IT Load Distributed Bypass (1+N) Central Bypass (N+1)Distributed static switches Centralized static transfer switchIndividual modules manage load transfers System-level control, fault tolerantCannot parallel different sized UPS Size of STS determines total capacity COMPANY CONFIDENTIAL Page 11
    12. 12. N+1 vs 1+N For a system of 4x750kVA – 1+N will cost $1.2M , max aic 100kaic – N+1 will cost $1.4M , max aic 200kaic – If specifications allow both the 1+N will always be cheaper When operating on inverter both have identical performance – N+1 has better fault transfer to bypass due to one 3000/4000amp breaker – 1+N has more sag due to parallel SS/inductors/1200a CB during fault transfer. – Since MTBF of NXL module is 200,000 hours the 4 module system will transfer to bypass every 50,000 hr or 6 years if capacity and statistically never if redundant 1+N since it is composed of SMS can easily be split and sent to different locations – Requires two upstream feeder breakers or single input kit versus one for N+1 NEC70E requires both to have downstream ROB to be able to service one module while system is energized COMPANY CONFIDENTIAL Page 12
    13. 13. Transformer Based UPS System Single Module, Topology Three-LineAC Output FBO MBB BIB Bypass can be connected to EG MIB separate utility source Input 12P isolated Isolation 3P A BFBAC CB1 FBO E Trap Disconnect CB2 N N MBJ EG or Neutral-Gnd 12P non isolated Output GEC Management; Battery and To Batteries Isolation Low Common DC Bus Mode Noise; Isolation Positive DC bus + + + Separately Derived Source + + + Output -AC Negative DC bus COMPANY CONFIDENTIAL Page 13
    14. 14. Transformer Less UPS System Single Module, Topology Three-Line Some topologies require the Less Eff High bypass to be connected to Rectifier DC Bus the same utility source No Output IsolationNo Input Additional DC Neutral Mgt /Isolation Converter Control Required COMPANY CONFIDENTIAL Page 14
    15. 15. Application PhilosophyTransformer Based & Transformer Free UPS There are appropriate applications for both transformer based and transformer free UPS – Many customers have multiple applications with different priorities Transformer based enterprise UPS’s offer the highest availability – Galvanic isolation is provided for DC fault protection – Output isolation protects the critical load and simplifies fault management – Use ultra-reliable, efficient SCR-based rectifiers and simple lower voltage inverters – Can feed rectifier and bypass from dual Separately Derived Sources – Inherently compatible with High Resistance Grounded systems Transformer-free UPS’s offer low TCO with high availability – Double conversion efficiency up to 96% – Uniformly Low input harmonics with consistent high power factor. – Power distribution provides complete solution for transformer free UPS COMPANY CONFIDENTIAL Page 15
    16. 16. Transformer Based –vs- Transformer Free DesignCharacteristic Transformer Free Transformer BasedAC-AC Double Conversion Efficiency 96% Range 94% RangeEco Mode Efficiency Up to 99% Up to 99%Ground Fault Protection Coordination External or Incremental InherentArc Flash Mitigation External or Incremental Inherent> 480 volt ratings for high power Additional External No Additional Externaldensity Xformers Required Xformers NeededReduction in Common mode noise No Yesand EMIRectifier Resiliency IGBT vs. SCR Lower HigherHigh Resistance Ground No YesCompatibility COMPANY CONFIDENTIAL Page 16
    17. 17. System MTBFWithout Static Switches Module Demonstrated MTBF Block DiagramTier 3-4 UPS Power configuration into a Dual Input IT Load MTBF UPS Out = UPS 1 = UPS2Primary AC Input MTBF = S10 UPS MTBF out = > 1.6M hr MTBF Field ObservedBypass AC Input = 100 Hr MTBF Bypass AC Input PDU MTBF > 9 M hr UPS 1 Field-Observed Primary AC Input SMS MTBF > 1.7 M hr PDU IT each AC Input MTBF = Simplified - Components in series = 1/((1/MTBF UPS) + (1/MTBF PDU)) IT Load MTBF = 1.4 M hr Primary AC Input PDU UPS 2 Bypass AC Input SMS COMPANY CONFIDENTIAL Page 17
    18. 18. System MTBFImprovement With Static Switches Module Demonstrated MTBF Block DiagramTier 3-4 UPS Power configuration with STS 2 into a Dual Input IT Load MTBF UPS Out = UPS 1 = UPS2Primary AC Input MTBF = S10 UPS MTBF out = > 1.6M hr MTBF Field ObservedBypass AC Input = 100 Hr MTBF Bypass AC Input STS MTBF > 7.2 M hr PDU MTBF > 9 M hr UPS 1 MTBF > 1.7 M hr Field-Observed Primary AC Input SMS STS2 PDU enter UPS MTBF = 1.7 Combined MTBF of two STS 2 Field-Observed MTBF: Paralleled UPS outputs Field-observed STS MTFB output = MTBF1+MTBF2+((MTBF1*MTBF2)/(MTTR)) ≈ 7.2 M hr MTBF IT Load MTBF = 113,441 M hr IT each AC Input MTBF = Simplified - Components in series where Mean Time to Repair [MTTR] = 24 hrs = 1/((1/Para UPS Out) + 1/MTBF STS) + (1/MTBF PDU)) where UPS repair is less than 8 hrs enter MTBF = 4.0 M hr Primary AC Input STS2 PDU UPS 2 Bypass AC Input SMS COMPANY CONFIDENTIAL Page 18
    19. 19. Traditional Dual Bus, 2N Precision Engine Cooling Generators Generator Feed to Service Surge Input Paralleling Feed Suppression Switchgear Switchgear UPS UPS A Primary Alternate STS2 STS2 LBS PDU: RDC/ RDC/ Alternate Racks PDU: Primary PPC/FPC FDC FDC PPC/FPC Multiple Rows UPS B Dual Bus = twice as many power cables COMPANY CONFIDENTIAL Page 19
    20. 20. Distribution Voltages 600VAC •UPS 600V •PDU 208/120V •Rack 480VAC •UPS 480V •PDU 208/120V •RackToday 415VAC •UPS 415/240V •RDC 415/240V •Rack 480VAC •UPS 480/277V •RDC 480/277V •Rack 600VAC •UPS 600V •PDU 415V •RackEmerging 480VAC •UPS 415/240V •RDC 415/240V •Rack Efficiency improvement ??? COMPANY CONFIDENTIAL Page 20
    21. 21. Isolation Transformers At The PDUPROS Single point ground, separately derived source with safety ground closer to the load reduces susceptibility to lightning and other transients Only requires a 3 wire system to the PDU input Provide impedance which reduces available fault currents ~ and Arc Flash potential at distribution pointsCONS Size – PDU’s with transformers can be larger Transformation losses …However…today’s TP-1 transformers are typically 98.5% + efficient Higher weight and cost COMPANY CONFIDENTIAL Page 21
    22. 22. PDU Transformer Efficiency 99.00 $$$ 98.50 % EFFICIENCY 98.00 300 kVA K20 300 kVA STD 97.50 300 kVA K20 TP1 97.00 300 kVA STD TP1 96.50 96.00 15% 25% 35% 50% 65% 75% 100% % LOAD COMPANY CONFIDENTIAL Page 22
    23. 23. A Fresh Look at the 400-415v System Modern Power supplies are wide ranging 208v to 240v test – Higher voltage equates to higher efficiency – about 0.3% gain Line to neutral connection – 230/400 or 240/415v – Can be transformer free saving energy-1-3% gain, plus cooling savings – Fault current HAS been a major concern if transformer free • 480 or 600v to 240/415 v with Auto (efficiency) or Iso. (aic and N-G) • Historically, vendors supplied pieces and parts, but not an end-to- end solution for 400-415V in North America. – Neutral fault path and neutral noise are concerns with transformer free – No Rack PRU balancing issue Line to Line connection – 120/208 and 127/240v – New copper TP-1 Transformers have 1.5% losses – Fault current is controlled by the transformer • Panels, breakers, power cords, rack PDU and servers rated for fault current (aic) are readily available – Neutral fault path and neutral noise are from server to isolation transformer only COMPANY CONFIDENTIAL Page 23
    24. 24. Short Circuit Considerations (Historical)Panelboards 208/120 & 240/139 Volt Panels Rated at 250V – Type NQ – Available to 22kAIC 480/277 & 415/240 Requires Panels Rated to 600V – Type NF – Series rated with main CB at • 35,65 and 100kaic – Physically larger – More costly (10-25%)Are your Rack PDUs andservers rated for this high AIC? COMPANY CONFIDENTIAL Page 24
    25. 25. Fault CurrentArc Flash Considerations Arc flash? – Bolted vs. arcing faults – Significant incident energy released during the arcing event and is considered the “arc flash hazard” NFPA 70E-2004 “A flash hazard analysis be done in order to protect personnel from the possibility of being injured by an arc flash” Determination of required PPE - Personal Protective Equipment Calculation of incidence of energy – Ampere rating of over current protective device – Operating time of the device – Available fault current is key!!! COMPANY CONFIDENTIAL Page 25
    26. 26. Solving the 415V AIC Issue Problem 3250 kVA 3250 kVA • AC Distribution panels 34.5 kV – 34.5 kV – • Lighting panels 480/277 415/240 Z >= 5.32% X Z >= 5.32% X • Exposed buss (arch flash) Isc ~ 73,480A Isc ~ 84,989A • AIC of UL approved “touch safe” • Rack PDUs UPS UPS • AIC may exceed safe design SYSTEM SYSTEM Solutions • Introduce impedance such as inductor or transformer •Disadvantage efficiency •Advantage grounding and fault management (tx) • I-Line Panels offer higher AIC300 kVA480V – (100k) and safer design208/120V PDU PDU • Higher AIC capable RPDU’sZ >= 4% X X Isc ~ 17,576 A Isc ~ 56,144 A RACK RACK Isc < 5kA Isc ~ 10-12kA 208 Volt 415 Volt Distribution Distribution COMPANY CONFIDENTIAL Page 26
    27. 27. Distribution Voltage ConsiderationsUPS System Voltage and Capacity5000 Amp System UPS System Voltage 415V 480V 600VMax. Bus Capacity 3590 kVA 4152 kVA 5190 kVA Maximize your investment in breakers and gear with higher UPS System voltages The higher the chosen voltage - the greater the potential capacity – 15% to 25% COMPANY CONFIDENTIAL Page 27
    28. 28. Distribution Voltage Pros & Cons PROS CONS  Most commonly accepted application  2-3% transformation energy loss480 – 208/120  Reduced aic – fault curent  208V requires 2 pole breaker  Uses standard 240V panelboard & breakers  Reduces the number of poles600 – 208/120  N-G bond at PDU  N-G bond at PDU( iso)  0.5 to 1.3%% transformer energy loss480 – 400/230  Higher energy efficiency  Can’t power 120V equipment  Higher energy density  More circuits due to1-pole600 – 400/230  Higher UPS capacity - kVA  N-G bond (auto) at service entrance  Reduced AIC – fault current  No transformation energy losses  Can’t power 120V or 240V equipment 480 – 480  No neutral required (unless 277V loads)  Requires 480V panelboard & breakers  Few servers at 480V & 277V480 – 480/277  Higher AIC – fault current at load  No transformation energy losses  N-G bond at bypass transformer  240V load requires 1 pole breaker  Requires 480V panelboard& breakers480 – 415/240  More useable pole spaces  Requires UPS Maint Bypass Xfmr  Higher energy efficiency  Higher AIC – fault current at load  No transformation energy losses  Can’t power 120V equipment  Reduced cooling load  Requires 480V panelboard& breakers  240V load requires 1 pole breaker  Needs different approach to fault415 – 415/240  More useable pole spaces current management  Higher energy efficiency  N-G bond at service entrance  Save cost and weight of transformers in  Increase cost of full neutral and higher PDUs ampacity – lower system kVA COMPANY CONFIDENTIAL Page 28
    29. 29. 29 COMPANY CONFIDENTIAL Page 29 29
    30. 30. Liebert STS2, S610, NXb, PPC, FPC,NXL Reliability Summary May 2011Product Operating Hours Mod. MTBF Sys. MTBF(Cur # Units) Oct 00 – Mar 11 Code 14 Code 15 Transfer To Bypass Unfiltered Filtered Critical Bus FailureSTS 2 (4,082) 121,462,656 Hrs. 886,589 Hrs. 8,675,904 Hrs.S610 (6,642) 419,488,584 Hrs. 47,838 Hrs. 1,712,198 Hrs.NXb (2,843) 105,092,280 Hrs. 202,490 Hrs. 2,563,226 Hrs.PPC (10,474) 878,674,536 Hrs. 2,670,743 Hrs. 10,217,146 Hrs.FPC (1,951) 41,363,976 Hrs. 10,340,994 Hrs. 13,787,992 Hrs.NXL (612) 5,581,704 Hrs. 206,730 Hrs. 1,395,426 Hrs.*APM (113) 384,432 Hrs. 384,432 Hrs. 384,432 Hrs. * Updated Nov 2011 COMPANY CONFIDENTIAL Page 30 30
    31. 31. Power Business Segments Primary MotivationCritical TCOInfrastructure Availability Capital/Operational Savings Capital/Operational Savings Availability Core Enterprise Scale-Out Customer Traditionalist Opportunist Experimentalist Type Operates on the edge of Firmly adheres to long-held, Ventures outside of industryCustomer acceptable operating proven industry standards to standards and best-practicesBehavior & recommendations taking maximize infrastructure with the goal to significantlyMotivation calculated risks to balance availability reduce financial costs financial costs and availability Primary Transformer Based Transformer Based Transformer Free Battery on ServerTechnology UPS UPS in Eco-Mode UPS in Eco-Mode Model Transformer Free UPS • Providing mission critical • Providing less critical • Customers still expect computing to customers computing to internal or application high availability • Required uptime based on external customers • Basic services are providedCustomer government regulations • Need to meet customer SLAs for limited fees with noAttributes • Extremely high cost of for uptime with limited guarantees application downtime penalties • High compute volume • Balancing cost of downtime demands lowest computing with OPEX costs possible COMPANY CONFIDENTIAL Page 31
    32. 32. High Availability Configurations 50% UPS 1 UPS 2 UPS 3 UPS 4 50% UPS 1 UPS 2 UPS 3 UPS 4 Utilization Utilization STS STS STS STS STS STS STS STS PDU PDU PDU PDU PDU PDU PDU PDU Interleaved Dual Bus Dual Corded Dual Bus Does not require complex switchgear Requires custom switchgear for power tie STS does the power tie Maximum Loading N/2 Maximum Loading N/2 For 4x1000 kVA=2000 kVA Max Load For 4x1000 kVA=2000 kVA Max Load 66% UPS 1 UPS 2 UPS 3 75% UPS 1 UPS 2 UPS 3 ReserveUtilization Utilization STS STS STS STS STS STS STS STS STS PDU PDU PDU PDU PDU PDU PDU PDU PDU Ring Dual Bus (Distributed Reserve) Reserve/Catcher Dual Bus Does not require complex switchgear Does not require complex switchgear STS does the power tie STS does the power tie Maximum Loading (N-1)/N Maximum Loading N-R For 4x1000 kVA=3000 kVA Max Load For 4x1000 kVA=3000 kVA Max Load COMPANY CONFIDENTIAL Page 32
    33. 33. Break:See you in 15!
    34. 34. User Spotlight: Donna ManleyPost mortem procedures
    35. 35. Managing a Full Data Center Power Down Donna M. Manley, MBA IT Senior Director, Computer Operations University of Pennsylvania
    36. 36. July 3-4, 2009 36
    37. 37. July 3-4, 2009 37
    38. 38. January 2010 (Morning) 38
    39. 39. January 2010 (Noon) 39
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    41. 41. Before you get started….• Agree upon scope• Documentation• Validate infrastructure and architecture• Asset identification and application dependencies• Understand what pre-work can be completed• DR site and Vital Records storage providers on standby• What’s the weather forecast? Take the opportunity to do stuff you wouldn’t normally be able to without an outage! 41
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    45. 45. Logistics….• Coordination with Public Safety• Coordination with Facilities• Command Center• Know who will be there and when• Vendor Expectations• Accommodations, food, and beverage 45
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    48. 48. Managing the Outage…• Communication (Bridges, Web, Email)• Playbook• Change Freeze• Action Items to be remediated prior• Test plan• Points of Contact - Data Center/Facilities/Vendors• Who gives the “GO” 48
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    52. 52. Post Outage…• Communication (Bridges, Web, Email)• Execute Test Plan• Lessons Learned• Process and procedural modifications• Automation opportunities• Sleep! Lots of great information was compiled for this event – keep it current! 52
    53. 53. Thank you for allowing me to share my thoughts with you today!Donna M. Manley, MBAIT Sr. Director, Computer OperationsITIL V3 Foundations CertifiedUniversity of Pennsylvaniamanleydm@isc.upenn.edu 53
    54. 54. Survey – Was this forum beneficial? – Was this the proper number of end users or should the forum grow? If grow, please give a number you feel would be appropriate. – How often should this forum meet? When? – What topics would you be interested in discussing at the next meeting? – What other venues for this event would you like to see?
    55. 55. Thank you for attending!