Citizen Innovation

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This presentation by Darren Sharp, senior consultant at Collabforge (www.colabforge.com) was delivered to the Web 2.0 in Government conference held in Sydney on Wednesday 24 June 2009. Citizen Innovation: Harnessing collaboration for service delivery, legislation and policy development. How can government and public sector organisations leverage the participation of their stakeholders in the interest of co-creating public resources?

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Citizen Innovation

  1. 1. collaboration :: cooperation :: coordination Citizen Innovation: Harnessing collaboration for service delivery, legislation and policy development. Darren Sharp, Senior Consultant Twitter: @dasharp 24 June 2009 :: Web 2.0 in Government Conference :: Sydney
  2. 2. Company Profile • Collabforge was formed in 2007 • Web strategy and IT development for collaborative engagement • Collaboration process improvement: analysis and integration of best practice tools and process • Experience in delivering mission critical, high-profile Gov 2.0 initiatives
  3. 3. User-led Innovation • The rise of participatory culture - production/consumption - professional/amateur - work/leisure • Related to ‘peer production’ Image: NESTA • Crowdsourcing - distributed problem-solving
  4. 4. User-led Innovation • As it becomes easier to connect, communicate and share it also becomes easier to create and co-create • Sources of innovation are shifting • Leveraging the participation of: - audiences - customers - users
  5. 5. User-led Innovation
  6. 6. User-led Innovation
  7. 7. User-led Innovation
  8. 8. User-led Innovation
  9. 9. User-led Innovation
  10. 10. User-led Innovation
  11. 11. Citizen Innovation • Process of collective activity between: - citizens and; - government agencies - public sector organisations - public servants - policy makers - elected representatives/legislators
  12. 12. 3Cs of Collective Activity Collective Process Output Activity patterns across disparate elements pulled Coordination disparate elements into a relational space become visible individuals comply to aggregated value of Cooperation process / set of individual contributions instructions participants of a group co-created innovation Collaboration add/edit/deletes same pool representing a shared of content understanding Elliott, Dr Mark Alan (2007) Stigmergic Collaboration: A Theoretical Framework for Mass Collaboration. PhD thesis, University of Melbourne.
  13. 13. The real promise of Gov 2.0 • Using ‘citizen innovation’ to harness the expertise of people who use: - public sector data - public services - government policy - legislation
  14. 14. Sounds good: when do we get some? Citizen innovation is already here. It’s just not evenly distributed. Thanks William Gibson!
  15. 15. User-led Innovation Google’s Victorian Bushfires Map
  16. 16. User-led Innovation
  17. 17. User-led Innovation
  18. 18. User-led Innovation
  19. 19. User-led Innovation
  20. 20. Power Now • Sharing p2p resources - physical, tactical, digital, social • Decentralised coordination/cooperation/collaboration - grass-roots, bottom-up and emergent • Collective intelligence - distributed, real-time, always-on • Self-organisation - group-forming, weak ties, exponential scaling
  21. 21. Service Design & Delivery
  22. 22. Planning
  23. 23. Policy Development
  24. 24. Drafting of Legislation
  25. 25. Roadmap for Citizen Innovation 1) Identify lead citizens
  26. 26. User-led Innovation
  27. 27. User-led Innovation
  28. 28. User-led Innovation Tom Wood
  29. 29. Roadmap for Citizen Innovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs
  30. 30. User-led Innovation
  31. 31. Roadmap for Citizen Innovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities
  32. 32. User-led Innovation
  33. 33. User-led Innovation
  34. 34. Roadmap for Citizen Innovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities 4) Reward collective activity
  35. 35. User-led Innovation
  36. 36. Roadmap for Citizen Innovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities 4) Reward collective activity 5) Engage in genuine co-creation activities
  37. 37. User-led Innovation
  38. 38. Summary • The rise of participatory culture - social web makes it easy to connect, share & co-create • Citizen Innovation - process of collective activity (the 3Cs) • Gov 2.0 : thinking and acting strategically - collaborate with the people who use your services • The nature of power has shifted - distributed, emergent, self-organising and non-linear • Gov needs to be agile and amplify its role as enabler - become a trusted partner in citizen innovation
  39. 39. Thank you! Darren Sharp, Senior Consultant +61 (0)419 314 655 Darren.Sharp@Collabforge.com Twitter: @dasharp

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