Sumtotal 2013 Learning Trends


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Sumtotal 2013 Learning Trends

  2. 2. 2 www.sumtotalsystems.com2013 LEARNING TRENDS: What You Need To Know This Year Introduction With the beginning of 2013, the landscape for enterprise learning solutions is incredibly fluid and fastpaced. The trends that are driving technology everywhere — data, mobile, cloud, social — also apply to learning. How are these trends changing the learning community? What are the opportunities that you should focus on first? We’ll highlight five ideas that your learning strategy must address. Learning has never been more vital to the success of the modern enterprise. Whether you’re talking about a large global organization or an emerging local business, these entities will need to embrace learning and development as the best way to confront talent challenges. The skills and leadership gaps that exist in most organizations can’t be addressed through recruiting. The answers will come from you and your peers in learning functions. “In 2013, learning leaders will solidify their role as a conduit to business success — not through better program design but through better learning infrastructure, information access, and adaptable learning opportunities for wider audiences,” said Stacey Harris, vice president of research and advisory services at Brandon Hall Group. “Over 20 percent of organizations stated that learners needed to connect with learning resources on a daily basis to effectively perform their job, and we think this number will continue to rise rapidly in the coming years.” Learning can’t exist within its own silo. It’s vital to connect development to performance, succession and other talent, HR and workforce functions. You also need to work with your executive leadership, HR and line managers to put development at the center of every people function. To help you in your people development planning, SumTotal wants to highlight these five key trends in learning technology so you can future-proof your strategy.
  3. 3. 3 www.sumtotalsystems.com2013 LEARNING TRENDS: What You Need To Know This Year Understand that integration is essential to analytics.TREND #1 Two market trends that you need to understand clearly are the rapid integration in the market and the almost exponential growth of workforce data. Data consolidation has been activated as companies have come together to create an integrated talent management approach with learning connected to performance, compensation, succession and recruiting. Many companies are attracted by the ROI potential — organizations with effective integration of learning and talent systems are three times as likely to have strong employee results and 100 percent more likely to have strong business results.1 Another benefit of integration is better data that improves workforce analytics. Integration of talent and learning technologies with other business software can yield insights about your workforce that can lower people costs and benefit the bottom line. Over 40 percent of organizations looking to replace their LMS were searching for improved reporting features — the No. 1 replacement concern.2 If your boss isn’t asking you about analytics, expect that to change this year. embrace mobile learning.TREND #2 Mobile learning is here, but you shouldn’t be afraid of it. It has never been easier to engage your people on the job and on the go. Many businesses have done a great job of offering truncated and just-in-time mobile courses and job aids for their employees to use on the go. It’s part of an enterprise-wide movement. In a recent survey by IDG, 69 percent of CIOs said mobile technology adoption is their most critical priority.3 As great as the current mobile programs have been for employees out in the field and those without online access, courses have had a rather flat delivery — until now. For example, text messages (or SMS) within mobile learning can engage users for more What you need to know: Not all integration is the same. You may see a product demo that shows a similar user interface, but is there real integration? In most cases, no. While an integrated user experience is important, appearance may be deceiving. At the code layer, many integration challenges still remain — challenges that you won’t see until you are faced with a difficult implementation and expensive data- mapping challenges. Partner with IT to ask hard questions about how “integrated” a suite of software really is. Also, ask about implementation and professional support. 1. Bersin by Deloitte. Pillars for Performance: Integrating Learning and Talent Management. To purchase the report, visit aspx?id=14842&s=Talent-Mgmt.-Systems 2. Brandon Hall Group. LMS Trends 2013. 3. 4.
  4. 4. 4 www.sumtotalsystems.com2013 LEARNING TRENDS: What You Need To Know This Year Ways You Can Leverage Mobile Learning in Your Organization: •• Provide job aids and quality operating procedure updates to employees who don’t have access to a workstation. •• Offer technical/clinical/service employees who work in the field access to information on the job and at the moment of need. •• Enable workers who travel consistently, with learning and training resources. •• Keep your sales team up-to-date with the most current marketing slicks and technical specifications for all your products. What you need to know: You don’t need to sacrifice functionality and data access to benefit from mobile. As adoption of Software as a Service (SaaS)-based learning increases, the best systems include a familiar user interface regardless of platform and are drawing on easy-to-use features from the consumer world. Another important feature is ease of ability for users to upload content they create and for managers to push coursework to employees in the field. develop content for rapid deployment.TREND #3 Rapid content creation continues to be on the forefront of trends in content development. Solutions that are quick, inexpensive, simple to create and easy to deploy or modify are must-haves for those generating e-learning content. One emerging trend is integrating social media and social learning into e-learning courses. For example, embedding a link to a social learning source, such as a wiki or blog, is included within the course. Other trends include adding more scenario-based learning and creating shorter courses, spanning five to 15 minutes, instead of the 30- to 60-minute courses of old. One idea that is new to content development draws from the world of Web development: designing for mobile first. In a world where people are rapidly replacing desktops and laptops with tablets and smartphones, you must design user content to account for screen size, ratios and resolution. What you need to know: Think mobile and social first — this is how users will consume, interact with and generate their own content. Also, because of the move to mobile, you will need to account for HTML5. Is your learning content ready for iOS mobile devices that don’t play Flash-based content? effective training. Leveraging one of the most basic elements of mobile technology to respond to polls, surveys and questionnaires is a great way to increase participation, making an investment in mobile learning even more worthwhile.4 4.
  5. 5. 5 www.sumtotalsystems.com2013 LEARNING TRENDS: What You Need To Know This Year turn learning into a revenue driver for your organization.TREND #4 We may have entered the aftermath of the Great Recession, but every department is still expected to contribute to cutting costs, increasing efficiency and driving revenue. One way to contribute to all three is to adopt extended-enterprise technologies to serve content to external audiences. In a recent survey, over 53 percent of learning functions were already gearing some of their learning toward external audiences.5 These training audiences include customers, distributors and other partner organizations — frequently in sales and compliance-related training that is industry-specific. SaaS-based learning systems make it easy to develop and deliver training on demand. You can develop and deliver education and information to audiences outside your organization and: •• Increase sales by delivering up-to-the- minute information and supporting sales enablement •• Accelerate the adoption rate of new products and services •• Improve productivity and information- sharing with external partners •• Deliver certification programs and share knowledge •• Eliminate excess training costs while accelerating time to market •• Improve customer satisfaction •• Reduce effort, time and training costs What you need to know: Extended-enterprise technologies are a great way to turn learning content you already have into revenue. When evaluating options, focus on easy administration. You should be able to manage secure coupons, price content flexibility, change navigation and pages easily, and set up portals for different audiences (such as potentially competitive channel sales partners). Also, make sure that your technology choice supports easy purchase by credit card and purchase order and invoice. 5. Brandon Hall Group. 2013: New Year and New Directions. Use development to drive TALENT RETENTION.TREND #5 No matter where you are in the world, there is one unavoidable truth — the people who are most essential to your success are in short supply but great demand. The critical roles in your organization may be a skill specific to your industry, or it could be as ubiquitous as a mid-level manager. No matter where the skills shortage is pinching your organization, recruiting isn’t the solution. The answer is retention. Hang on to your best people.
  6. 6. 6 www.sumtotalsystems.com2013 LEARNING TRENDS: What You Need To Know This Year How do you do it? First, you must understand which roles are critical to your success and find skills gaps. Succession tools can help you assess your bench strength. After you understand your areas of risk, you can target development for high-potential employees in these areas. You can even use development to show valuable employees that they have a future and a career path with you. It gives them an incentive to stick around. Don’t Take Top Talent for Granted Various surveys show that 45 to 50 percent of top performers are always looking for a new job. Don’t assume your company is any different. What you need to know: Succession isn’t just for the C-suite. All of your leaders and critical roles should be in your succession plan. Also, remember that without a development plan behind it, a succession plan is only a list of names. Make employees active participantsintheircareerdevelopment, and give them the training that helps them gain the knowledge and skills to be the top performers and leaders of tomorrow.
  7. 7. 7 www.sumtotalsystems.com2013 LEARNING TRENDS: What You Need To Know This Year Conclusion This is an exciting time for learning technology. Critical workforce needs and advances in technology mean that learning professionals are at the forefront of the most important talent challenges. With the right technology, you can know that you are up to the task and ready to deliver. As the market leader in enterprise learning, SumTotal can help you address your learning challenges and make the most of the latest industry innovations. Why choose us? 1. We offer an industry-leading learning solution, next-generation mobile technologies, and cutting-edge delivery of content and extended-enterprise solutions. 2. We’ve taken a different approach to product and technology integration. While everyone else is still talking about product integration, it’s a reality with us today. And no one in the industry can match our ability to integrate data with other HR systems; other enterprise systems, like CRM and POS; and even popular third- party sites like, and LinkedIn. 3. Our learning solutions are completely integrated with a suite of talent and workforce solutions. 4. Our professional services teams are committed to your success — before, during and after implementation. 5. We put your people first. We’re all about learning and development. We’ll help your people be their best. TAKING LEARNING TO THE NEXT LEVEL
  8. 8. 8 www.sumtotalsystems.com2013 LEARNING TRENDS: What You Need To Know This Year contact us today We’re ready to partner with you for new learning solutions. For additional information, send an email to: About SumTotal SumTotal Systems, LLC, the largest independent provider of integrated human resources (HR) solutions, is increasing the performance of some of the world’s most successful organizations, including AstraZeneca (NYSE: AZN[ADR]; London: AZN), Amway (KUL: AMWAY), and Seagate (NYSE: STX). The only HR solution provider to deliver Talent Expansion™, a whole new approach to discovering, developing and unleashing hidden potential within our customers’ workforce, SumTotal delivers employee enablement solutions that help organizations become great places to work. SumTotal’s people- focused applications, available on premise and in the Cloud, enable contextual, just-in- time development designed to advance employees’ skills and knowledge. Today, more than 3,500 organizations, including several of Fortune’s “Best Places to Work,” rely on SumTotal’s on premise and cloud-based Talent Expansion applications to enable and empower their employees. Visit us at corporate headquarters: SUMTOTAL SYSTEMS, LLC 2850 NW 43RD STREET SUITE #150 GAINESVILLE, FL 32606 USA PHONE: +1 352 264 2800 FAX: +1 352 374 2257 emea: SUMTOTAL SYSTEMS, UK 3RD FLOOR, 100 LONGWATER AVENUE GREEN PARK, READING BERKSHIRE, RG2 6GP UNITED KINGDOM PHONE: +44 (0) 1189 315 777 FAX: +44 (0) 1189 867 365 APAC: SUMTOTAL SYSTEMS INDIA PVT. LTD. 7TH FLOOR, MAXIMUS TOWERS BUILDING 2B, MINDSPACE RAHEJA IT PARK, CYBERABAD HYDERABAD, AP- 500081, INDIA PHONE: +91 (0) 40 6695 0000 FAX: +91 (0) 40 2311 2727 © 2013 SumTotal Systems LLC. All rights reserved. SumTotal and the SumTotal logo are registered trademarks or trademarks of SumTotal Systems, LLC, and/or its affiliates in the United States and/or other countries. Other names may be trademarks of their respective owners. 13_0628_WP_NH