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Ideal Heating's implementation of SAP Web Channel Experience Management (WCEM)

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Ideal Heating’s ground-breaking implementation of SAP’s late lamented, Web Channel Experience Management (WCEM) solution illustrates a company confident of its ability to apply cutting-edge technology …

Ideal Heating’s ground-breaking implementation of SAP’s late lamented, Web Channel Experience Management (WCEM) solution illustrates a company confident of its ability to apply cutting-edge technology to drive tangible business benefit and one keen to maximize the return on its’ investment in SAP software.

From a purist SAP perspective the implementation demonstrates the potential of SAP WCEM to the SAP user community not only as a web-shop but also as an e-commerce platform in its own right.

In short, Ideal Stelrad’s innovative approach to implementing SAP WCEM is significant because it:

1. Proves that WCEM can be used as an e-commerce platform not just a web-shop
2. Shows that it is possible to enable complex integration of WCEM with multiple external non-SAP systems
3. Demonstrates that it is possible to enhance and extend the standard WCEM solution

In this video, we look at the business challenges that led to Ideal-Stelrad selecting SAP WCEM as its’ e-commerce platform and its’ experience of working with the specialist SAP implementation services company, De Villiers Walton.

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