APPROVALThis report has been submitted for examination with the approval of supervisor.On site supervisor ………………………………………S...
DECLARATIONI Darious Mugabe hereby declare that this industrial report is an original work and has not beenpublished or su...
ACKNOWLEDGEMENTWith great pleasure, I would like to extend my sincere gratitude and thanks to my parents fortheir sincere ...
TABLE OF CONTENTSAPPROVAL ...................................................................................................
THE ORGANIZATIONAL CHART ............................................................................................... 1...
ABSTRACTI carried out my internship at Uganda wildlife education centre (UWEC). UWEC is licensed underthe ministry of tour...
CHAPTER ONE:1.0 INTRODUCTON1.1 LocationUWEC is located 34 km from Kampala Entebbe highway, 6 km from Entebbe airport. It o...
wildlife and to breed endangered wildlife species in captivity with an aim of re-introducingthem back in the wild.UWEC is ...
Will be the hallmark of UWEC’s dealings with all it’s visitors, internal and external clients and allstake holders in gene...
Organized thematic guide and self guide tours to the tourists around the site.Guided tours involve assigning a tour guide ...
The accommodation unitThis unit is under the onsite sector where some of trainees are supposed to have practicalknowledge,...
various needs and ways of conservation and sustainability of wildlife and our environment as awhole.Animal exhibitionsUWEC...
The restaurant at UWEC is called the rhino restaurant and it provides both local andinternational dishes to the guest/clie...
1.7.5      THE ADMINISTRATIONThis involves the top management/members who sit on the technical committees on the siteheade...
PPDA procedures that delay the procurement of materials for development of the      center.      Lack of an independent bu...
Build more bandas especially singles and provide cooking facilities in them since the        biggest customers of these ar...
SECTION TWO2.1 Significance of the internship    The training has helped the trainee to gain business work experience sinc...
The trainee learnt the various ways of customer handling in all aspects and improvement inpublic relations and communicati...
Tourism being seasonal greatly affects UWEC’s running especially during the off peakseason.    UWEC still faces a challeng...
The centre should try to introduce more animal species in the centre since many visitors askfor them like the tigers, chea...
APPENDIX      THE ORGANIZATIONAL CHART                                                        BOARD OF TRUSTEES           ...
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internship report

  1. 1. APPROVALThis report has been submitted for examination with the approval of supervisor.On site supervisor ………………………………………Signature…………………………………. Date ………………………..Academic supervisor …………………………………………….Signature ………………………………………. Date ………………… i
  2. 2. DECLARATIONI Darious Mugabe hereby declare that this industrial report is an original work and has not beenpublished or submitted to this organization or any other institution of training for any academicaward.Signature………………………………………………. Date…...../Sept/2012 ii
  3. 3. ACKNOWLEDGEMENTWith great pleasure, I would like to extend my sincere gratitude and thanks to my parents fortheir sincere support they have given me. I would like to also thank the family of Mr. and Mrs.David Baluku for the care and support they gave me all thought my internship.I again thank my fellow trainees, the likes of Elsam (Uncle), Mary, Joselyn and Sharon for theirgood corporation during the training.I also would like to thank my supervisors both the university and field supervisors plus theUWEC staff for the good corporation they had with me during the training period. iii
  4. 4. TABLE OF CONTENTSAPPROVAL ............................................................................................................................................ iDECLARATION.................................................................................................................................... iiACKNOWLEDGEMENT..................................................................................................................... iiiTABLE OF CONTENTS ...................................................................................................................... ivLIST OF ABBREVIATIONS / ACRONYMS ....................................................................................... vABSTRACT .......................................................................................................................................... viCHAPTER ONE: ................................................................................................................................... 1 1.0 INTRODUCTON ......................................................................................................................... 1 1.1 Location ........................................................................................................................................ 1 1.2 Background of UWEC ................................................................................................................. 1 1.3 UWEC’S mission ......................................................................................................................... 2 1.4 UWEC’S VISION ........................................................................................................................ 2 1.5 UWEC’S MANDATED ROLES ........................................................................................... 2 1.6 UWEC’S CORE VALUES .................................................................................................... 2 1.7 Departments in UWEC ........................................................................................................... 3 1.7.1 Education department ..................................................................................................... 3 1.7.2 business department........................................................................................................ 6 1.7.3 THE MAINTAINANCE DEPARTMENT .................................................................... 7 1.7.4 THE HORTICULTURE AND ANIMAL DEPARTMENT .......................................... 7 1.7.5 THE ADMINISTRATION ............................................................................................. 8 1.8.0 Organizational analysis .................................................................................................. 8 1.8.1 UWEC’s SWOT Analysis is as follows: ........................................................................ 8 1.9 Objectives of the training ..................................................................................................... 10SECTION TWO ................................................................................................................................... 11 2.1 Significance of the internship ............................................................................................... 11 2.2 Lessons learnt by the trainee while at UWEC. ..................................................................... 11 2.3 Challenges faced by the trainee while at UWEC ................................................................. 12 2.4 Challenges faced by UWEC as an organization ................................................................... 12 2.5 Recommendations ................................................................................................................ 13 2.6 Conclusion .................................................................................................................................. 14APPENDIX .......................................................................................................................................... 15 iv
  5. 5. THE ORGANIZATIONAL CHART ............................................................................................... 15LIST OF ABBREVIATIONS / ACRONYMS.Asst ………………………………………………………. AssistantGRN ……………………………………………………… Goods Received NoteHR ………………………………………………………… Human ResourceICT …………………………………………………………. Information communication TechnologyLST ……………………………………………………….. Local service TaxMUST ……………………………………………………. Mbarara University of Science and TechnologyNSSF ………………………………………………………. National Social Security FundPAYE ……………………………………………………….. Pay As You EarnURA …………………………………………………………. Uganda Revenue AuthorityUWA ……………………………………………………….. Uganda Wildlife AuthorityUWEC…………………………………………………….… Uganda Wildlife Education CenterWHT ………………………………………………………... With Holding Tax v
  6. 6. ABSTRACTI carried out my internship at Uganda wildlife education centre (UWEC). UWEC is licensed underthe ministry of tourism and wildlife, and it acts as a one stop centre for the tourists, researchersand it offers internship opportunities to the students In need of education about animals,horticulture and other related departments like accounting, marketing and procurement.Internship is an opportunity to relate what has been covered in class and what is applicable inthe field in an operational environment. The purpose of the program is to fulfill the coreequipment for the award of a Bachelor Degree in Business Administration to get a practicalaspect of the theoretical work studied at the university and to understand the operations in thebusiness sector and to enable students gain experience in different tasks.During my internship period a number of approaches and exposure methods were used whichincluded: hands on, through reading relevant materials, and also questions and answerapproaches.I was assigned to different departments which include the accounts department, stores sectionand the guiding department and this helped me interact with different people, clients and thishelped me acquire information and gain the benefits of customer care. I gained knowledge onhow to enter and analyze data using different accounting and statistical packages in financesolution, Excel and Access.In conclusion, this was an opportunity to develop and enhance skills and competencies in mycareer field which I actually achieved. vi
  7. 7. CHAPTER ONE:1.0 INTRODUCTON1.1 LocationUWEC is located 34 km from Kampala Entebbe highway, 6 km from Entebbe airport. It occupies32 hectares of land overlooking the magnificent Lake Victoria. It’s great biodiversity andintrinsic nature creates a serene and conducive environment for both tourists and the animals.It is not all about animals and birds but also plants and animals are considered. It offers 1000mforest walk encountering birds, monkeys, butterflies and a wonderful view of the centre.1.2 Background of UWECThe Uganda Wildlife Education Centre (UWEC) was opened in 1952 by the colonial governmentas a reception center for wild animals that were found as casualties (sick, injured, orphanedor/and confiscated from illegal trade). Under the authority of the Game Department, an animalorphanage was created in 1956, to hand raise the orphaned animals received through theGame Department. With time, this collection became bigger, generating a great interest fromthe public in the animals. This then prompted the creation and development of a National Zooin 1962, in which even non-indigenous species like bears and tigers were kept.Unfortunately, the political turmoil in the 1970’s and inadequate government funding led toserious breakdown of infrastructure and loss of valuable animals. It continued run down untilthe early 90′s when the government of Uganda recognized the need to set up an institutionthat would provide leadership in educating Ugandans about the benefits of conserving thecountry’s biodiversity. A development study was then done by the New York Zoological society,which recommended that the Zoo be transformed into a facility for environmental educationand tourism, one of the kingpins of the recovery process that the country was going through.On May 5, 1994 Uganda Wildlife Education Centre (UWEC) was born and has since grown to beone of the most respected conservation education institutions in Africa and beyond, forsuccessfully carrying out its mandates to educate Ugandans on the importance of conservingthe country’s biodiversity, to rescue and rehabilitate injured, orphaned and/or confiscated i
  8. 8. wildlife and to breed endangered wildlife species in captivity with an aim of re-introducingthem back in the wild.UWEC is under the umbrella of the Ministry of Tourism, Wildlife and Antiquities and isrecognized as a true success story and model institution for others to follow. The centre’sstrategic location on the shores of Lake Victoria, its rich biodiversity consisting of birds,butterflies and other wildlife species makes it an attractive venue for education and tourism forleisure.1.3 UWEC’S mission“To promote and create an understanding of the conserving of the biodiversity in Ugandaamong the public with special emphasis on the younger generation through the centre facilitiesat Entebbe.”1.4 UWEC’S VISIONTo be the leading centre in biodiversity conservation in Africa.1.5 UWEC’S MANDATED ROLES Conservation through education of the Uganda public. Rescue and rehabilitation of animals. UWEC continually rescues animals found injured, sickand abandoned in the wild by their parental animals in addition to those which are prone tobeing killed by the communities. Captive breeding unit for the threatened and indigenous species. Entertainment through provision of recreation parks for the public.1.6 UWEC’S CORE VALUES HonestyUWEC will exhibit the highest level of honesty in all dealings with its visitors, clients and allstake holders in general. Integrity 2
  9. 9. Will be the hallmark of UWEC’s dealings with all it’s visitors, internal and external clients and allstake holders in general. AccountabilityUWEC will hold itself accountant to the entire public, to the different international conventionsthat the country is signed to both in its operation and management. Respect for wild life and natureUWEC will at all time hold in respect the wildlife and nature of this earth and will hold this inpriority in all it’s operation and dealings ;will strive to create awareness of issues affecting thisnature and wildlife and will advocate fireless for the sustainable utilization of the same. ProfessionalismUWEC will conduct itself and its business in a professional manner with due respect accorded toethical operation of its business and following of best practice in all its dealings. Customer-focused serviceAll this will be done in a customers –focused manner that takes due care of the interest andfeelings of all state holders.1.7 Departments in UWEC1.7.1 Education departmentEducation department is in charge of carrying out primary roles of conservation educationprograms. The department is divided into branches which include onsite activities and outreachactivities.a) Onsite activities;This branch is headed by the onsite officer who ensures that the following activities at thecentre have been performed by the concerned personalities; 3
  10. 10. Organized thematic guide and self guide tours to the tourists around the site.Guided tours involve assigning a tour guide to the guest who has already paid for the guidingservices. The guide interprets and explains the animals and plant life at the centre in relation tohuman life while educating the guest. This service is always more helpful and important to theguest coming to the centre for the first time perhaps even the school children and learnersfrom higher institution of learning. On the other hand however, none guided tour guests areprovided with the site maps to help them interpret the signage enabling them reach everycorner of the exhibits at the centre.Booking reservationsThis involves receiving phone calls from the potential clients inquiring about the fares andother procedures taken to visit the area. Most of the inquiries made are in regard to theaccommodation, entrance fees and charges, conference hall or camping grounds that most ofthe time end up making reservations in any of the above aspects.Recreational activitiesThese are enhanced by the recreation and leisure facilities put in place. They include thechildren play area, camel and donkey ridding, bouncing castles and face painting for thechildren boat rides which are usually available during busy days like Fridays and weekendsduring the peak season.Trainees, researchers and volunteersIt is the education department which oversees and the trainees at the centre and it ensuresthat the researchers who come to the centre get the actual information in accordance to theirresearch topic. The center offers opportunities to the students and volunteers who wish to dotheir industrial training in various sectors like accounts, guiding and the likes. 4
  11. 11. The accommodation unitThis unit is under the onsite sector where some of trainees are supposed to have practicalknowledge, skills and experience especially when it comes to house keeping. This unit consistsof six guest bandas i.e. Rwenzori, Semuliki, Mburo, Kidepo, Mugahinga and Queen Elizabethbandas which are self contained, in a cool silent environment with enough space for camping.Self contained services, apartments and dormitories for the big groups, camping grounds arealso available for the adventure visitors.A table showing the accommodation rates in UWEC. Nature of accommodation Ugandans Non Ugandans Service apartments 30$ 40$ Bandas 20$ 30$ Dormitories 5$ 10$ Cubicles 10$ 20$ Side rooms 10$ 20$ Camping grounds 5$ per head 5$ per headb) Outreach activities include;Conservation education presentations to both primary and secondary schoolsThis involves going to different schools with learning aids like the banners with differentanimals and plant species and at times they move around with a few animals along side theeducators from the centre. The purpose of this is to sensitize the young generation aboutwildlife and tourism while meeting the core objective of the centre of conservation througheducation.Community awareness on conservation.This is done through sensitizing the community about the need to rescue and give life to wildanimals. Various groups in different communities are reached and are educated about the 5
  12. 12. various needs and ways of conservation and sustainability of wildlife and our environment as awhole.Animal exhibitionsUWEC is always engaged in animal exhibitions and trade shows with the aim of promotingdomestic tourism. This is mainly done through the animal shows, provision of CDdocumentaries and other utilities containing wildlife in abide to convey the message ofconservation the Ugandan public.1.7.2 business departmentThe business department is responsible for designing programs and promotions that sell theestablishment to the outside environment as well as generating revenue for the organization.This department mainly consists of the following branches/sections. Accounts sectionThis section is responsible for handling the cash inflows and outflows of the centre i.e. receivingof cash payments from the guests, issuance of receipts, receiving the goods entering UWEC,balancing of accounts books for record keeping as well as ensuring periodic auditing in additionto cash withdrawal and banking in their prospective banks. This section is headed by theaccounts manager with an assistant and a few cashiers. Marketing and public relationsThis department is responsible for the organizing and maintaining sales promotion throughCarrying out radio talk shows, TV shows presentations and workshops to the community aboutUWEC.Maintaining and updating UWEC’s website so that the clients from out side countries are ableto know much about the culture in UWEC.Engaging in shows and exhibitions to market and show the community what UWEC does. Restaurant and canteen 6
  13. 13. The restaurant at UWEC is called the rhino restaurant and it provides both local andinternational dishes to the guest/clients together with a variety of soft drinks. Zakayo’s canteenis also available and well equipped with various beverages, refreshment and bites to satisfy theclients’ needs while at the centre. The crafts gift shopThis is another unit that sells different craft materials and other souvenir particulars to the localand international guests. The crafts shop main purpose is to promote culture through theexhibition of many different cultural activities in different parts of Uganda. The restaurant,canteen and the crafts shop are also among the income generating projects at the centre.1.7.3 THE MAINTAINANCE DEPARTMENTThis is responsible for all the equipments and tools at the centre and ensuring that they are allin their functional state as required. Its major activities include the construction of the animalexhibits, plumbing activities, maintenance of the children play area electrical repair connectionsamong the rest. It is majorly responsible for the general repairs at the centre.1.7.4 THE HORTICULTURE AND ANIMAL DEPARTMENTThe horticulture department is responsible for the maintenance of the demonstration nurserygarden (medicinal garden) containing various medicinal plants with their respective names,origin and uses. This garden is mainly used by the botanists and agriculture students from thevarious schools that visit the centre.This department is also responsible for taking care of UWEC’s farmland where the grass is gotfrom to feed the animals.The animal department is the main foundation of Uganda wildlife education center. The animaldepartment is mainly responsible for taking care and looking after the animals at the center. Itis this department that caters for the feeding, breeding and behaviors of the animals at thecenter and looking after the sick. 7
  14. 14. 1.7.5 THE ADMINISTRATIONThis involves the top management/members who sit on the technical committees on the siteheaded by the Executive Director and then the top managers of UWEC departments. Thiscommittee is mandated to ensure that the top main objectives of the centre are archived. It isthis administrative body or department that is responsible for the day to day running of thecentre, the employees and meeting the customers’ needs and gain the customer goodwill andreputation.1.8.0 Organizational analysis1.8.1 UWEC’s SWOT Analysis is as follows:a) Strengths UWEC has a variety of wildlife species collection UWEC has natural, serene, scenic landscape that makes it more attractive. Having the longest beach line around Entebbe. User friendly exhibits that reflect Uganda’s ecosystems Strategic location near Entebbe International Airport, hotels and Lake Victoria Affiliation to government and other national and international organizations like UWA. Untapped market Well trained and skilled human resourceb) Weaknesses Continued exhibition of wildlife species within Kampala and its surroundings, which is taking a toll on visitor numbers to the centre Poor historical image of the country especially during Amin’s time. Poor image of UWEC as a dilapidated zoo of the 1970’s Inadequate funding for advertising, marketing and general awareness about UWEC, its products and services Under-developed recreation facilities like the children’s play area that still needs development. 8
  15. 15. PPDA procedures that delay the procurement of materials for development of the center. Lack of an independent business development team, which hinders creation and growth of business opportunities Lack of clear segregation of duties and appropriate reporting lines amongst staff Disappointed visitors due to low holding capacity of the animals. Missing indigenous animal species like the tigers, hippopotamus among the rest. Low repeat visits especially during the off peak season(October-April). More expensive in terms of recreation since neighboring beaches charge an average of 2000/= two thousand shillings onlyc) Opportunities Positive trend towards the tourism industry development in the country. General improved perception about wildlife and conservation among the Ugandan public Increased opportunities for partnerships with media, schools, hotels, tour operations, NGO’s etc Opening up of satellite centers Staying distinctive from the rest because it’s the only one of its kind. Developing the beach with the longest beach line around Entebbe town. Continually development of infrastructure to compete on that criterion Fast growing animal collection from in and out of the centre. Introduce price segmentation e.g. lower rates on poorly visited days and constant/increased rates on better days Improve children’s play area, fun facilities, and activities Sell and increase affordable accommodation as a package Unrivaled customer care Tap into market with more interesting programs like chimpanzee close up, exclusive guided tours, keeper for the day etc 9
  16. 16. Build more bandas especially singles and provide cooking facilities in them since the biggest customers of these are foreign and prefer their own prepared dishes due to taste and affordabilityd) Threats Beefed up competition among existing competitors like the reptile village in Katabi. New entrants into the entertainment field Fierce competition from UWA for the same clientele Escalating economic downturn due to the county’s economic changes. Increased global terrorism which in turn affects the centre. Pollution of Lake Victoria by the nearby industries hence making the beach dirty too. Poor public environment in conservation education.1.9 Objectives of the training To impart theoretical skills into practical work. To gain business work experience. To relate with different categories of people in a working environment. To gain exposure to the demand and challenges of the work place. To obtain/acquire knowledge. 10
  17. 17. SECTION TWO2.1 Significance of the internship The training has helped the trainee to gain business work experience since he was involvedin practical work in a business environment. The training has equipped the trainee with more knowledge in addition to that obtained inclass in relation to the working environment. The training has helped the trainee to impart the theoretical knowledge to practical sincehe was involved in the practical work in the business environment. The internship training has managed to expose the trainee to the challenges in the workplace and how the challenges can be overcame. The training has also helped the trainee in making of connections with various people whoin the future may give a helping hand in his life. The internship training has helped the trainee in making friends with the other traineesthrough interactions2.2 Lessons learnt by the trainee while at UWEC. The trainee learnt how to compute of company (WHT) and individual taxes like PAYE, LST,NSSF and Local tax among the rest. The trainee managed to learn the preparation of financial statement like cash book andincome statements, balance sheet in compliance to the international accounting standards. The trainee learnt several techniques used in internal auditing and how to handle clientswhile auditing them. The trainee learnt how to handle and manage several financial records and like paymentvouchers and accountabilities like receipts, payment of the suppliers of the organization. The trainee learnt how to prepare the employees’ pay roll. The trainee learnt the various activities undertaken by the stores department like writing ofGRNs, issuing of BIN cards, receiving and distribution of goods to the different userdepartments and stock taking. 11
  18. 18. The trainee learnt the various ways of customer handling in all aspects and improvement inpublic relations and communication skills since guiding services involve relating people ofdifferent kinds. The trainee also managed to learn more about the wild animals and their various behaviorsand feeding habits. The trainee learnt how to stock various stock items in the most appropriate fashion, binningand racking them by the best methods, and placing them in such a way that any item ormaterial in the Store can be located quickly and easily when it is required. The trainee learnt various codes, conduct and professional ethics for approach, recognizingone’s strength and weakness in working as a team and a group in accounting profession.2.3 Challenges faced by the trainee while at UWEC The periodic time for the internship was little yet the trainee had a lot to cover. The working hours were long and this did not give the trainee ample time to do his sideactivities. Most of the work was done manually due to inadequate facilities like computers whichslowed down the work. The trainee was faced with financial constraints since there was no facilitation like transportor monthly wages. Clients were so reluctant to submit in there accountabilities to the accountants and theauditor’s hence making work ineffective and uneasy. Pressure from the senior workers who always wanted most of the work done by thetrainees which in turn made the trainee tired by the end of the day.2.4 Challenges faced by UWEC as an organization UWEC practically has no room for expansion hence limiting development. UWEC is faced with a challenge of animal pouching Uwec’s animals are constantly being attacked and killed by the predators hence causing agreat loss to the center. 12
  19. 19. Tourism being seasonal greatly affects UWEC’s running especially during the off peakseason. UWEC still faces a challenge of stubborn visitors who forcefully feed the animals withdifferent kinds of food. Limited funding from both the government and the donors like PAMSU which expired in2007 among the other withdrawn donations. Inadequate labour especially in the peak season when the visitors are more that theavailable guides.2.5 RecommendationsI do appreciate the time and opportunity given to us as students as far as internship training isconcerned, however there is a need to review in ways in which internship is handled andaddress some of above mentioned challenges by both organization and university. The administration (UWEC) should negotiate with the golf course management to sell/givepart of their grounds to the centre in a bid to expand on the size of the organization toaccommodate more animal species which are not yet introduced into the centre. On top of the solar system available at the centre, a brand new generator should beintroduced to replace the old one. Power shortage has in most cases hindered work at thecentre. The centre should give its volunteers and trainees barges to identify them from the rest ofthe visitors visiting the centre. The centre should also try to develop the beach which may act as a recreational centre forthe visitors and in turn support the restaurant hence generating more income to theorganization. The guides should be provided with specific uniforms for easy identification by the visitors. The centre should have one central store so as to ease the work of the store keeper andmay be the centre should also employ someone as the assistant store keeper because thestores workload is too much for the one available store keeper. 13
  20. 20. The centre should try to introduce more animal species in the centre since many visitors askfor them like the tigers, cheaters among others which are not available at the centre. The difficulty of obtaining internship placements to different organizations can contributeto the students’ failure of the course, so I would recommend the faculty (university) to alwaysget involved in making arrangements with the outside organizations to obtain internshipplacements for their students. Only one time students go to the training is not enough for them to gain enough practicalexperience, and so, the university should find a way of increasing on the number of timesstudents go to the field There is great need to facilitate students during internship. This is because students whengo for internship may be in need to buy some gadgets to use for example flash disks, papers,printing the report among others which sets back quality of a report.2.6 ConclusionThe internship exercise was mainly to enable me acquire practical skills and link theory topractice in the real world so as to meet the labour market needs. I have been able to acquirepractical skills like loan processing, record keeping and data analysis, customer care,monitoring and evaluation techniques among others. 14
  21. 21. APPENDIX THE ORGANIZATIONAL CHART BOARD OF TRUSTEES EXECUTIVE DIRECTOR (1) Administrative asst (1) Manager finance andManage/Animal & Horticulture (1) Manager information & education administration (1) (1) Veterinarian Education Officer Grants Marketing officer Admin officer/HR (1) (1) officer (1) (1) (1) Veterinary Horticulturalist Technician Farm supervisor Education Warden (1) Maintenance ICT asst (1) Accounts (1) asst (2) supervisor (1) asst (3) Carpenter (1) Animal keepers (8) Elect technician (1) Driver / Office Attendant 15
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