UJA Federation of NY Agencies Mini Boot Camp
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UJA Federation of NY Agencies Mini Boot Camp



Lisa Colton's presentation on May 17, 2010 to UJA Federation of NY agency execs.

Lisa Colton's presentation on May 17, 2010 to UJA Federation of NY agency execs.



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UJA Federation of NY Agencies Mini Boot Camp UJA Federation of NY Agencies Mini Boot Camp Presentation Transcript

  • The 5 Commandments of Social Media: Strategy, Tools and Culture Presented by Lisa Colton, Founder & President Darim Online [email_address] 434.977.1170
  • Agenda
    • Communications Revolution
    • Social Media Basics
    • 5 Stages of Social Media Participation
      • Listening
      • Engaging
      • Social Content
      • Generate Buzz
      • Community Building
    • Tachlis Next Steps
  • Goals
    • Demystify social media
    • Help you think strategically
    • Build vocabulary
    • Show examples
    • Turn you on to resources
    • Warning: You may feel overwhelmed!
    • (And excited, and inspired.)
    • W
    • H
    • E
    • R
    • E
    • T
    • O
    • B
    • E
    Between a PIONEER & a TORTOISE Is a FAST FOLLOWER Source: Flickr user ucumari Source: Flickr user smitag4
    • AJWS
    Source: mcommons.com/blog AJWS Red Cross receiving half of their donations by text msg. $27m by 1/19
    • Characteristics of Social Media
    • The Term “Social Media” refers to online tools (web sites) that depend
    • on user contributions and interactions between people to build shared
    • meaning and value. It is:
    • Participatory : It blurs the line between producer and consumer, media and audience.
    • Open and Democratic: It encourages voting, comments and the sharing of information. For this reason it is seen as authentic and trustworthy .
    • Conversational: Two (or more) way conversation rather than one-directional broadcast. Is personal, specific, and engaging.
    • Communal: Supports formation, growth and strength of communities around a particular shared interest.
    • Connected: Thrives on being connected , making use of links to other sites, resources and people, rather than being territorial and proprietary.
    • It’s a Tool
    Success of the tool is if it helps you achieve your goals. Thus, critical to know your goals and then determine which tool(s) to used in which ways.
    • P EOPLE: Identify audience(s)
      • What are you goals and objectives for this audience?
      • What are your audience’s goals?
    • What is the S TRATEGY to reach these goals?
    • Determine the specifics of the T ECHNOLOGIES you’ll use. Implement, measure, refine!
    • A Tool Can Be A Game Changer
    Traditional Media Brand in control One way / Deliver msg Repeat message Focused on the brand Educating Org creates content Social Media Audience in control Two way / Conversation Adapt the message Focused on the audience Influencing, Involving User and co-created content How are you adapting?
    Source: Flickr user andyadontstop
    Keywords Influencers Staffing Who’s talking about you? Who’s talking about your field? What’s most important to your audience? Breadth, Depth, Reach Are you on their radar? What will they pass on? Who is listening? How do they respond? What are they learning? How do they pass on info?
    • Google Alerts
    • Open
    • Your
    • Ears
    Temple Israel, Memphis Facebook Page
    • Open
    • Your
    • Ears
    Temple Sinai, Oakland, CA
    • Twitter
    • How
    • To
    • Begin
    • Listening
    • Identify Keywords
      • Key people’s names, URLs, related organizations, grantees, industry keywords, etc.
    • Identify Key Influencers
      • Who is sharing info on your industry
      • Who is connected to the audiences you want to engage with
      • Who are your online mavens and connectors (internal and external)
    • Set up tools, people, communication
    • SocialFish offers Listening Audits
  • #1 Social media is continuing to evolve. Fast. ENGAGING
  • Red Cross
  • A Person, Not Just A Brand
    • Find places where your target audience goes.
    • Participate in the conversation. Add value, educate, include links.
    • Use your “listening” to identify these places.
    Unofficial Outposts
        • Respond when:
        • - Someone has given you a compliment;
        • - Someone has a valid complaint;
        • - You have something to offer;
        • - Information is incorrect.
    When to Respond
  • Real Life Example
    • Social Capital is the value of the connections between and among social networks for increasing productivity, spreading information, and locating desired resources.
    • Content should be newsworthy, unique, controversial, timely immediately useful and/or funny.
    • 1:12 or 1:20 ratio
    Social Content is Social Capital
    • Examples:
    • CNN iReport
    • Tags in Flickr, blogs, Youtube
    • Crowdsource by asking questions (learn, connect, engage, respond)
    • Guest bloggers
    • Hashtags on Twitter
    Invite User Generated Content
    • Get out and socialize. Add value. Connect.
    Use Your Outposts!
  • Allow Users to Remix
    • What is BUZZ?
    • What is VIRAL?
    • Remember POST
    Generate Buzz
    • Energize - Sixth and I tent video and tweets
    • Empower others to spread the news
    • Tweetsgiving hashtag about Thankfulness IS marketing their campaign, and walking the walk.
    • Use your relationships
    Lead Up To Events or Campaigns Source: Edelman
    • Blog
    • Twitter (#beth53)
    • Facebook (Causes)
    • 475 Tweets with the #beth53
    • 66 blog posts (others)
    • 2047 clicks on the link
    • 40% new donors
    • 8 years -- guess total raised?
    Use Multiple Channels Beth Kanter is 53
  • Community Building Source: Flickr user JYRO
  • Community Building Source: Flickr user Rick Neves
  • Community Building Source: Flickr user divemasterking2000
  • Review of 5 Stages
        • Tools e.g. Google Alerts and blog readers
        • Who will be listening?
        • Internal communications, tracking
        • Find places to engage (influencers, blogs, conversations)
        • Add value
        • Be human
        • Create content for social uses
        • Invite others’ voices
        • Create structures for conversations around your mission
        • Find your voice
        • Build relationships with key energizers
        • Use multiple channels
        • Cooperative pursuit of your mission
        • Empower your community and collaborate with them
    • Tangible
    • Donations
    • Leads
    • Subscribers
    • Members
    • Saved time saved cost
    • Increased hits/rank, PR
    • Action
    • Intangible
    • Learning
    • Interaction
    • Engagement
    • Branding
    • Loyalty
    • Satisfaction
    • Feedback
    Source: KD Paine, a social media metrics expert.
    • Stay nimble - Change will continue
    • Know what you want to measure and how you’ll know if you’re successful
    • Think about staffing and guidelines
    • Address your whole culture, not just marketing/PR.
    • John Fitch’s Steam Engine
    • John Fitch’s Steam Engine