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Virtual Reference: Endless Possibilities (Meebo, Skype & more) Dan Sich University of Western Ontario
Overview <ul><li>Meebo, MeeboMe </li></ul><ul><li>Skype & Unyte </li></ul><ul><li>Issues </li></ul><ul><li>Statistics </li...
UWaterloo Timeline <ul><li>Past: </li></ul><ul><li>LSSI </li></ul><ul><li>Docutek (until April 2007) </li></ul><ul><li>MSN...
Meebo <ul><li>Free web service for IM </li></ul><ul><li>Multiple accounts, one interface </li></ul><ul><li>Web-based: zero...
www.meebo.com
 
MeeboMe chat box <ul><li>Easy to customize (size, title) </li></ul><ul><li>Includes status indicator (wording is hard-code...
 
 
Transcripts <ul><li>MeeboMe: no </li></ul><ul><li>Meebo: optional, but awkward recovery </li></ul><ul><li>Time for analysi...
Patron won’t stand still
Avoiding missing messages <ul><li>Firefox Meebo add-on https://addons.mozilla.org/en-US/firefox/addon/5700 </li></ul><ul><...
Anonymity, offline messages <ul><li>Contact info? </li></ul><ul><li>Time stamp? </li></ul><ul><li>Still there? </li></ul>
Stats: Docutek vs. IM Number of questions No service Aug 2005 Started MSN Started Meebo Started evening hours pilot , Feb ...
% questions by account type
Hab.la <ul><li>A MeeboMe alternative, uses embed code </li></ul><ul><li>Can be monitored with Meebo, Pidgin, etc. </li></u...
 
 
http://static.hab.la/js/html/url_handler.html?siteid=5334-379603-10-3528&wcsid=gjvUXqmevgDbufavbPVNFOieEiaSVQxg&url= http:...
Hab.la + library resources
LibraryH3lp <ul><li>http://libraryh3lp.blogspot.com/ </li></ul><ul><li>open-source </li></ul><ul><li>Javascript </li></ul>...
 
Endless Possibilities…
Skype <ul><li>VOIP </li></ul><ul><li>Faster than chat </li></ul><ul><li>Has chat </li></ul><ul><li>Very intuitive </li></u...
Unyte <ul><li>One-way screen-sharing </li></ul><ul><li>No co-browse </li></ul><ul><li>Any webpage, browser or program; no ...
Have you tried our Skype a Librarian service yet? Add us:  uwlibchat Call us (Voice-Over IP) Chat with us Part of the Libr...
Publicity
 
Skype stats: total, VOIP & Unyte Number of questions
Low Skype & Unyte numbers <ul><li>Skype not installed on public workstations </li></ul><ul><li>Do students prefer chat? </...
References & links <ul><li>Stephanie J. Graves, Christina M. Desai. (2006). Instruction via chat reference: Does co-browse...
Contact <ul><li>[email_address]   (including chat) </li></ul><ul><li>Skype: dansich  (London/Waterloo) </li></ul><ul><li>w...
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Dan Sich CIL 2008

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Slides from my CIL 2008 presentation "Virtual Reference: Endless Possibilities (Meebo, Skype & more)"

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Transcript of "Dan Sich CIL 2008"

  1. 1. Virtual Reference: Endless Possibilities (Meebo, Skype & more) Dan Sich University of Western Ontario
  2. 2. Overview <ul><li>Meebo, MeeboMe </li></ul><ul><li>Skype & Unyte </li></ul><ul><li>Issues </li></ul><ul><li>Statistics </li></ul><ul><li>Other options </li></ul>
  3. 3. UWaterloo Timeline <ul><li>Past: </li></ul><ul><li>LSSI </li></ul><ul><li>Docutek (until April 2007) </li></ul><ul><li>MSN (since March 2006) </li></ul><ul><li>Present: </li></ul><ul><li>Meebo, MeeboMe (since January 2007) </li></ul><ul><li>Skype & Unyte (pilot since October 2007) </li></ul>
  4. 4. Meebo <ul><li>Free web service for IM </li></ul><ul><li>Multiple accounts, one interface </li></ul><ul><li>Web-based: zero installs, zero updates </li></ul><ul><li>MeeboMe chat boxes </li></ul>
  5. 5. www.meebo.com
  6. 7. MeeboMe chat box <ul><li>Easy to customize (size, title) </li></ul><ul><li>Includes status indicator (wording is hard-coded) </li></ul><ul><li>Embed code (references .swf) is automatically generated </li></ul><ul><li>Limited customizability </li></ul>
  7. 10. Transcripts <ul><li>MeeboMe: no </li></ul><ul><li>Meebo: optional, but awkward recovery </li></ul><ul><li>Time for analysis? </li></ul><ul><li>Privacy concerns? </li></ul>
  8. 11. Patron won’t stand still
  9. 12. Avoiding missing messages <ul><li>Firefox Meebo add-on https://addons.mozilla.org/en-US/firefox/addon/5700 </li></ul><ul><li>Sidebar & pop-up previews, flashing tab & task bar </li></ul>
  10. 13. Anonymity, offline messages <ul><li>Contact info? </li></ul><ul><li>Time stamp? </li></ul><ul><li>Still there? </li></ul>
  11. 14. Stats: Docutek vs. IM Number of questions No service Aug 2005 Started MSN Started Meebo Started evening hours pilot , Feb 26 MSN passes Docutek Ended evening hours pilot & stopped Docutek, mid-April
  12. 15. % questions by account type
  13. 16. Hab.la <ul><li>A MeeboMe alternative, uses embed code </li></ul><ul><li>Can be monitored with Meebo, Pidgin, etc. </li></ul><ul><li>Transcripts not lost between pages </li></ul><ul><li>Uses cookies, shows patron’s URL </li></ul><ul><li>Floating / absolute positioning </li></ul><ul><li>Start collapsed / expanded </li></ul><ul><li>Vanish when offline (optional) </li></ul><ul><li>Max 5 simultaneous widgets/IPs </li></ul>
  14. 19. http://static.hab.la/js/html/url_handler.html?siteid=5334-379603-10-3528&wcsid=gjvUXqmevgDbufavbPVNFOieEiaSVQxg&url= http://www.lib.uwaterloo.ca
  15. 20. Hab.la + library resources
  16. 21. LibraryH3lp <ul><li>http://libraryh3lp.blogspot.com/ </li></ul><ul><li>open-source </li></ul><ul><li>Javascript </li></ul><ul><li>Customizable </li></ul><ul><li>Chat boxes </li></ul>
  17. 23. Endless Possibilities…
  18. 24. Skype <ul><li>VOIP </li></ul><ul><li>Faster than chat </li></ul><ul><li>Has chat </li></ul><ul><li>Very intuitive </li></ul><ul><li>Free </li></ul><ul><li>Requires install </li></ul><ul><li>One more login </li></ul><ul><li>Super-nodes </li></ul>
  19. 25. Unyte <ul><li>One-way screen-sharing </li></ul><ul><li>No co-browse </li></ul><ul><li>Any webpage, browser or program; no proxy issues </li></ul><ul><li>Requires (host-side) install </li></ul><ul><li>Dependent upon Skype </li></ul><ul><li>No patron plug-in </li></ul><ul><li>Free version available, but… </li></ul><ul><li>Functionality can vanish </li></ul><ul><li>Unyted, but interrupted </li></ul><ul><li>Web slow = Unyte slow </li></ul>
  20. 26. Have you tried our Skype a Librarian service yet? Add us: uwlibchat Call us (Voice-Over IP) Chat with us Part of the Library’s Ask a Librarian service www.lib.uwaterloo.ca/asklib When you need research help... Skype a Librarian! VOIP or chat MONDAY to FRIDAY 12 noon – 4pm
  21. 27. Publicity
  22. 29. Skype stats: total, VOIP & Unyte Number of questions
  23. 30. Low Skype & Unyte numbers <ul><li>Skype not installed on public workstations </li></ul><ul><li>Do students prefer chat? </li></ul><ul><li>Where are the students? </li></ul><ul><li>Extend the trial </li></ul><ul><li>Staff need practice </li></ul><ul><li>Skype use during renovations? </li></ul>
  24. 31. References & links <ul><li>Stephanie J. Graves, Christina M. Desai. (2006). Instruction via chat reference: Does co-browse help? Reference Services Review, 34 (3), 340. </li></ul><ul><li>http://www.libsuccess.org/ (see “Libraries Using MeeboMe for Embeeded Chat”) </li></ul><ul><li>http://solokay.blogspot.com/ (Solomon’s VoIP World) </li></ul><ul><li>www.meebo.com </li></ul><ul><li>www.meebome.com </li></ul><ul><li>www.pidgin.im </li></ul><ul><li>www.ceruleanstudios.com (Trillian) </li></ul><ul><li>www.hab.la (Hab.la widgets) </li></ul><ul><li>http://libraryh3lp.blogspot.com (LibraryH3lp widgets) </li></ul><ul><li>www.plugoo.com (Plugoo widgets) </li></ul><ul><li>www.skype.com </li></ul><ul><li>http://heartbeat.skype.com/ </li></ul><ul><li>www.unyte.net </li></ul><ul><li>https://extras.skype.com/1101/view  (Spontania) </li></ul><ul><li>http://www.convenos.com/ </li></ul><ul><li>https://www.yugma.com/ </li></ul><ul><li>http://www.lib.uwaterloo.ca/asklib (UWaterloo’s Ask a Librarian page) </li></ul><ul><li>http://www.lib.uwo.ca/taylor/imresearchhelp.shtml (UWO’s Research Help via IM) </li></ul><ul><li>www.shushers.ca/libraridan (my blog, LibrariDan) </li></ul>
  25. 32. Contact <ul><li>[email_address] (including chat) </li></ul><ul><li>Skype: dansich (London/Waterloo) </li></ul><ul><li>www.shushers.ca/libraridan (see LibraryH3lp in action) </li></ul>
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